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Troubleshooting
Note: Contact the service department if you cannot rectify this error.
Error
The system does not start
Dispensing not possible/
storage tank is empty
Resistance <18.2 MΩ·cm /
0.055 μS/cm
Control panel non
responsive
System leak
OR
Error message:
"System Leak Detected/
Turn Feed-water OFF -
Contact Service"
44 |
Troubleshooting
Cause
No supply of power
Power pack or system control defect
Power Switched OFF
Feed-water supply is closed
Feed-water and concentrate water
connections are mixed up
Feed-water pressure <2 bar
Sterile filter blocked
RO cartridge blocked.
Ultrapure cartridge is exhausted
Air in the ultrafilter because of empty
tank
Storage tank's water level is below
25% and tank filling is in progress,
Microprocessor locked up error
Leak sensor in contact with water
Leaky tubing connection
Feed-water pressure >6 bar
Component defect (e.g. UV quartz
tube)
Solution
Provide power
Replace the power pack or system control
Press power ON switch on the display
Open the feed-water supply line
Replace connections
Increase feed-water pressure
Replace the sterile filter (refer to the section
Replacing the 0.1 μm Final Filter)
Install new RO cartridge (refer to the section
Replacing the RO Cartridge or check RO
cartridge connections
Check feed-water quality
Insert new ultrapure cartridge
Wait until the tank is again filled and a rinse is
triggered
Normal operation. All function keys on the display
are DISABLED while system is filling to
0 - 25%. Wait until storage tank has filled to 25%
level.
If control panel is non responsive and tank level is
>25%, unplug the mains plug for 5 seconds.
Contact the Thermo Fisher Scientific service
department
Unplug power supply.
Clean and dry leak detection sensor
Plug power supply and follow the control logic
procedure if a leak is detected. 40 second delay
in error allows time for detecting and correcting
leak. Repeat as necessary to correct leak
Check and seal the tubing connection
Install a pressure reducer
No leak detected, verify if high humidity
conditions in room. Turn off leak detection in
OEM menu for high humidity conditions"
Contact the Thermo Fisher Scientific service
department
Smart2Pure Pro Ultrapure water system
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