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SonicWALL Support Solutions
SonicWALL's powerful security solutions give unprecedented protection from the
risks of Internet attacks. SonicWALL's comprehensive support services protect your
network security investment and offer the support you need - when you need it.
Knowledge Base
All SonicWALL customers have immediate, 24X7 access to our state-of-the-art
electronic support tools. Power searching technologies on our web site allow
customers to locate information quickly and easily from our robust collection of
technical information - including manuals, product specifications, operating
instructions, FAQs, web pages, and known solutions to common customer
questions and challenges.
Internet Security Expertise
Technical Support is only as good as the people providing it to you. SonicWALL
support professionals are Certified Internet Security Administrators with years of
experience in networking and Internet security. They are also supported by the
best in class tools and processes that ensure a quick and accurate solution to your
problem.
Support Offers
Warranty Support - North America and International
SonicWALL products are recognized as extremely reliable as well as easy to
configure, install, and manage. SonicWALL Warranty Support enhances these
features with
•1 year, factory replacement for defective hardware
•90 days of advisory support for installation and configuration assistance during lo-
cal business hours.
•90 days of software and firmware updates
•Access to SonicWALL's electronic support and Knowledge Base system.
SonicWALL Support 8X5
Designed for customers who need advanced technical support and the additional
benefits of ongoing software and firmware updates, SonicWALL Support 8X5 is an
annual service that includes
•Factory replacement for defective hardware
•Telephone or electronic technical support during local business hours
•Access to SonicWALL's electronic support and Knowledge Base systems
SonicWALL Installation Guide Page 80
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