Troubleshooting Guide - Quadra-Fire MT VERNON Owner's Manual

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Troubleshooting Guide

With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.
Error Message
BAD TC DROP TUBE
(TC = Thermocouple)
BAD TC Fire pot
(TC = Thermocouple)
SNAP DISC TRIPPED
VACUUM SW ERROR
(SW = Switch)
COMB BLOWER JAMMED
AUGER JAMMED
MISSED IGNITION
MIN Fire pot TEMP
MAX DROP TUBE TEMP
CONV BLOWER JAMMED
CHECK ASH PAN
SCREEN GOES BLANK
August 13, 2018
Possible Cause
Bad wall control or control board
3 wires have loose connections or installed wrong
Drop tube thermocouple is broken or leads are
reversed
Fire pot thermocouple is broken or leads are reversed
Overheat sensor (snap disc #3) has tripped
Convection blower may need cleaning
Appliance and venting is dirty plugged
Vacuum switch is bad
Vacuum hose is plugged/disconnected
Combustion blower is blocked/jammed
Auger jammed, feed motor bad
Igniter bad or poor harness connection
Out of fuel or fuel is bridging in hopper
Faulty fire pot thermocouple connection has shorted.
Ash plugging the igniter slot in the fire pot bottom and
clear the slot
Out of fuel
Appliance in over-heat condition
Flame height set too high
Components may need cleaning
Convection blower blocked/jammed
Auto-clean jammed
Auto-clean switch is bad
Linkage has become disconnected
Static discharge or nearby lightning or
Electric fast transients at the input mains
Hopper lid not closed all the way
Switch is out of adjustment (auger will not function)
Firebox door is not latched properly
Out of fuel
Replace wall control or control board
Check connections
Check connections
Replace thermocouple
Check connections
Replace thermocouple
Turn power off to appliance and manually reset snap disc then
turn power back on
Clean convection blower if needed
Clean appliance and venting to appliance
Check connections. Bypass vacuum with jumper wire, if runs,
switch is bad. Replace switch
Check vacuum hose
Remove blockage
Replace blower if necessary
Must unplug appliance to clear error
Pull the feed system and inspect
Clear jam and Press Retry
Check connections, if OK replace igniter
Break up bridging pellets. Refill hopper
Replace the thermocouple
Press Retry
Use cleaning tool or a spoon to scrape ash
Refill hopper
Add handful of pellets to fire pot to prime it
Press Retry
Confirm setting matches burning fuel
Adjust flame height
Clean the firebox, heat exchanger, convection blower, fire pot
and ash pan
Remove blockage
Replace blower if necessary
Must unplug appliance to clear error
If ash pan is empty, check for a jam. Use a screw driver and
firmly push in the fire pot floor holes and flex spring and push
toward home to release jam
Replace switch
Reconnect linkage
Wait 25 seconds and press any key to refresh the screen.
Close the lid. If that didn't work replace the switch
Adjust or replace switch
Adjust or replace door switch
Check the fuel level, if OK the switch may be out, replace
switch
7036-187M
MT. VERNON AE INSERT
Corrective Action
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