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INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions on installation, operation, or service.
NOTICE: DO NOT DISCARD THIS MANUAL
CASTILE-B PELLET APPLIANCE
MODEL(S):
CASTILE-MBK-B
CASTILE-CSB-B
CASTILE-PMH-B
CAUTION
Check building codes prior to installation.
•
Installation MUST comply with local, regional, state
and national codes and regulations.
•
Consult local building, fire officials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.
1
Owner's Manual
Operation & Care
R
7021-155H
WARNING
If the information in these instructions is
not followed exactly, a fire could result
causing property damage, personal injury,
or death.
•
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
•
Do not over fire - If appliance or chimney connector
glows, you are over firing. Over firing will void your
warranty.
•
Comply with all minimum clearances to combustibles
as specified. Failure to comply may cause house fire.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
•
Do not touch glass until it is cooled
•
NEVER allow children to touch glass
•
Keep children away
•
CAREFULLY SUPERVISE children in same room as
fireplace.
•
Alert children and adults to hazards of high
temperatures
•
High temperatures may ignite clothing or other
flammable materials.
•
Keep clothing, furniture, draperies and other
flammable materials away.
CAUTION
Tested and approved for wood pellets and shelled
corn only. Burning of any other type of fuel voids your
warranty.
To obtain a French translation of this manual, please
contact your dealer or visit
Pour obtenir une traduction française de ce manuel, s'il
vous plaît contacter votre revendeur ou visitez
www.quadrafire.com
NOTE
www.quadrafire.com
February 11, 2019
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Table of Contents
Related Manuals for Quadra-Fire CASTILE-B series
Summary of Contents for Quadra-Fire CASTILE-B series
- Page 1 Owner’s Manual Operation & Care INSTALLER: Leave this manual with party responsible for use and operation. OWNER: Retain this manual for future reference. Contact your dealer with questions on installation, operation, or service. WARNING NOTICE: DO NOT DISCARD THIS MANUAL If the information in these instructions is not followed exactly, a fire could result causing property damage, personal injury,...
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Page 2: Sample Of Serial Number / Safety Label
CASTILE FREESTANDING and Welcome to the Quadra-Fire Family NOTE: Clearances may only be reduced by means approved by the regulatory authority having jurisdiction A. Sample of Serial Number / Safety Label LOCATION: Back of Appliance Model Test Lab & Name Report No. -
Page 3: Table Of Contents
S. Thermostat Battery Replacement ... . . 16 T. Frequently Asked Questions ....17 Quadra-Fire is a registered trademark of Hearth & Home Technologies. February 11, 2019... -
Page 4: Warranty Policy
CASTILE FREESTANDING B. Warranty Policy Hearth & Home Technologies LIMITED LIFETIME WARRANTY Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and electric hearth appliances that are purchased from an HHT authorized dealer. WARRANTY COVERAGE: WARRANTY PERIOD: distributor, whichever occurs earlier. - Page 5 CASTILE FREESTANDING WARRANTY CONDITIONS: • This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites. • • This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides. •...
- Page 6 CASTILE FREESTANDING This warranty is void if: • • • There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited LIMITATIONS OF LIABILITY • have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN.
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Page 7: Listing And Code Approvals
NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the ASTM E1509-04, ULC S627-00, (UM) 84-HUD and ULC/ORD-C-1482. The Quadra-Fire Castile Pellet Appliance meets the U.S. Environmental Protection Agency’s emission limits for pellet appliances sold after May 15, 2015. -
Page 8: Glass Specifications
CASTILE FREESTANDING C. Glass Specifications WARNING This appliance is equipped with 5mm ceramic glass. Replace glass only with 5mm ceramic glass. Please Fire Risk. contact your dealer for replacement glass. Hearth & Home Technologies disclaims any D. Electrical Rating responsibility for, and the warranty will be 115 VAC, 60 Hz, Start 5 Amps, Run 1.25 Amps voided by, the following actions: •... -
Page 9: Operating Instructions
CASTILE FREESTANDING User Guide Operating Instructions Fuel Material WARNING • Made from sawdust or wood by-products • Depending on the source material it may have a high or Fire Risk. low ash content. • Do not operate appliance before reading and understanding operating instructions. -
Page 10: Before Your First Fire
CASTILE FREESTANDING Size G. General Operating Information • Pellets are either 1/4 inch or 5/16 inch (6-8mm) in 1. Thermostat Calls For Heat diameter The appliance is like most modern furnaces; when the • Length should be no more that 1-1/2 inches (38mm) thermostat calls for heat, your appliance will automatically •... -
Page 11: Starting Your First Fire
CASTILE FREESTANDING H. Starting Your First Fire I. Fire Characteristics 1. A thermostat is required for proper operation of this A properly adjusted fire with the heat output control switch appliance, except for corn. At this time, fill the hopper set on “high”... -
Page 12: Ignition Cycles
CASTILE FREESTANDING K. Ignition Cycles L. Restarting the Appliance Restart Process 1. At the beginning of each ignition cycle, it is normal to 1. When the unit has run out of fuel and the “empty see some smoke in the firebox. The smoke will stop once the fire starts. -
Page 13: Thermostat Controls
CASTILE FREESTANDING N. Thermostat Controls O. Thermostat Setup Options TEMPERATURE (HEAT / OFF) SWITCH: Setup options for how the thermostat will function are Set this switch to HEAT to control your appliance. The off performed using a menu on the display screen. position will disable the appliance. -
Page 14: Thermostat Operation Instructions
CASTILE FREESTANDING TEMPERATURE HOLD: ITEM #08 (TEMPERATURE DIFFERENTIAL): Temperature hold is used for maintaining a fixed set • The thermostat works by turning your heating system temperature; once a HOLD is initiated, the thermostat will on and off whenever the room temperature varies from maintain the set temperature indefinitely. -
Page 15: Thermostat Other Features
CASTILE FREESTANDING COPY PROGRAM FEATURE: KEYPAD LOCKOUT: SET TEMPERATURE There is the option to lock the front panel buttons to prevent Using similar instructions as PROGRAMS unauthorized tampering of your thermostat settings. the COPY button will allow a whole day of set program events to be copied to another day. -
Page 16: Thermostat Battery Replacement
CASTILE FREESTANDING SOFTWARE RESET: CONNECT THERMOSTAT WIRES TO APPLIANCE: Software reset is used to erase ALL temperature events, There is a 4 screw terminal block located on the back lower and to return all user-adjustable software settings back to left corner of the stove directly above the power cord inlet. their original factory default settings. -
Page 17: Frequently Asked Questions
CASTILE FREESTANDING T. Frequently Asked Questions ISSUES SOLUTIONS Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced by 1 Metallic noise. a furnace or heating duct. This noise does not affect the operation or longevity of your insert. -
Page 18: Maintenance And Service
CASTILE FREESTANDING Maintenance and Service When properly maintained, your fireplace will give CAUTION you many years of trouble-free service. Contact your dealer to answer question regarding proper operation, Shock and Smoke Hazard troubleshooting and service for your appliance. Visit • Turn down thermostat, let appliance www.quadrafire.com/owner-resources to view basic... -
Page 19: General Maintenance And Cleaning
CASTILE FREESTANDING a. There must not be any hot ashes in the firebox during B. General Maintenance and Cleaning cleaning so allow the appliance to completely cool. The 1. Types of Fuel firebox ash should be removed every time the exhaust Depending on the type of fuel you are burning will dictate path is cleaned. - Page 20 CASTILE FREESTANDING 6. Cleaning Heat Exchanger Chambers & Drop Tube 8. Cleaning the Exhaust Path • Frequency: Monthly or every 1 ton of fuel • Frequency: Every 25 bags or monthly or more • By: Homeowner frequently depending on ash build-up. The amount of ash buildup in the fire pot will be a good •...
- Page 21 CASTILE FREESTANDING 10. Soot and Fly Ash: Formation & Need for Removal 12. Door Latch Inspection in Exhaust Venting System. • Frequency: Prior to heating season • Frequency: Yearly or more frequently depending on • By: Homeowner ash build-up. The door latch is non-adjustable but the gasket between •...
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Page 22: Soot Or Creosote Fire Awareness
CASTILE FREESTANDING 16. Preparing Firebox for Non-Burn Season • Frequency: Yearly at the end of the heating season • By: Homeowner a. Be sure the appliance is allowed to cool, has been Pellets Back Up Firepot Overfills unplugged and the exhaust blower is off. In Feed Tube b. -
Page 23: Troubleshooting Guide
CASTILE FREESTANDING Troubleshooting Guide With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. - Page 24 CASTILE FREESTANDING Symptom Possible Cause Corrective Action Slow or smoky start-up Dirty exhaust and/or venting system. Check for ash build up in appliance, (Cont’d) including behind rear panels, firebox, heat exchanger, exhaust blower and venting. Feed system fails to Out of fuel. Check hopper, fill with fuel.
- Page 25 CASTILE FREESTANDING Symptoms Possible Cause Corrective Action Convection blower fails to #1 snap disc defective. Replace snap disc. start. Blower not plugged in. Check that blower is plugged into wire harness. Blower is defective. Replace blower. Control box is defective. Replace control box.
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Page 26: Service Parts Replacement
CASTILE FREESTANDING Service Parts Replacement A. Glass Replacement - Door Assembly B. Igniter Replacement (Replace with 5mm ceramic glass only) 1. Shut down the appliance by turning down the 1. Open the face and remove door from the appliance by thermostat and let the appliance completely cool down. -
Page 27: Blower Replacement
CASTILE FREESTANDING C. Blower Replacement 1. Convection Blower Replacement NOTE: The convection blower must be removed before the exhaust blower can be removed. a. Turn down thermostat, let appliance completely cool and then unplug appliance before servicing. b. Remove both side curtains by loosening 2 screws (do not remove) and pull side panels away. -
Page 28: Baffle & Brick Set Removal
CASTILE FREESTANDING D. Baffle & Brick Set Removal 4. Repeat for left brick. 5. Insert baffle into top front of firebox and then raise up 1. Follow proper shutdown procedures. the bottom end and insert baffle tab into notch on the 2. - Page 29 CASTILE FREESTANDING Lift Brick, pull forward at an angle and drop down into notches Figure 29.3 Right Brick Installed Figure 29.4 Insert Baffle Tab into Slot Figure 29.5 Opening at left side of Baffle Figure 29.6 February 11, 2019 7021-155H...
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Page 30: Reference Materials
CASTILE FREESTANDING Reference Materials A. Component Functions When describing the location of a component, it is always AS YOU FACE THE FRONT OF 1. Control Box THE APPLIANCE. a. The control box is located on upper right side of appliance, behind the right side panel and above 7. - Page 31 CASTILE FREESTANDING 16. Thermostat 19. Snap Disc #3 (Back Burn Protector) 250°F The appliance is designed to run on a 12 volt AC Snap disc #3 is mounted on the back of the auger tube thermostat. The heat anticipator should be set on the in the center of the appliance and has a reset button.
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Page 32: Component Locations
CASTILE FREESTANDING B. Component Locations Heat Output Switch High Reset Button Reset Button Combustion Blower Convection Blower & Housing Feed Motor Figure 32.1 Heat Exchanger Tubes Cleaning Rods Figure 32.2 Red Call Light is located on top of Junction Box behind the Control Box. -
Page 33: Service And Maintenance Log
CASTILE FREESTANDING C. Service and Maintenance Log Date of Service Performed By Description of Service February 11, 2019 7021-155H... -
Page 34: Exploded Drawings
CASTILE FREESTANDING D. Exploded Drawings Castile-FS-B Service Parts Beginning Manufacturing Date: Oct. 2009 Castile Pellet Freestanding Stove Ending Manufacturing Date: Active CASTILE-CSB-B, , CASTILE-MBK-B, CASTILE-PMH-B CASTILE-CWL-B (Oct 2009 thru June 2011) Part number list on following pages. 02/19 7021-155H February 11, 2019... -
Page 35: Service Parts
CASTILE FREESTANDING Castile-FS-B Service Parts Beginning Manufacturing Date: Oct. 2009 E. Service Parts Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. - Page 36 CASTILE FREESTANDING Castile-FS-B Service Parts Beginning Manufacturing Date: Oct. 2009 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. .
- Page 37 CASTILE FREESTANDING Castile-FS-B Service Parts Beginning Manufacturing Date: Oct. 2009 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. .
- Page 38 CASTILE FREESTANDING Castile-FS-B Service Parts Beginning Manufacturing Date: Oct. 2009 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. .
- Page 39 CASTILE FREESTANDING Castile-FS-B Service Parts Beginning Manufacturing Date: Oct. 2009 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. .
- Page 40 Hearth & Home Technologies 352 Mountain House Road Halifax, PA 17032 Division of HNI INDUSTRIES Please contact your Quadra-Fire dealer with any questions or concerns. For the number of your nearest Quadra-Fire dealer log onto www.quadrafire.com CAUTION DO NOT DISCARD THIS MANUAL...