Upon Arriving At Customer Site; Maintenance Aids - Control Data Corporation CDC CC63X Hardware Maintenance Manual

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b. Determine that an error in operating procedure rather
then an equipment failure is probable cause of problem,
and notify customer of correct operating procedure.
c. If appropriate, suggest that the terminal be brought,
into a repair center.
d. Go to customer site and begin troubleshooting.
3. If a site maintenance trip is required, determine a
probable cause for failure and gather necessary tools,
manuals, and spare parts that may be needed.
UPON ARRIVING AT CUSTOMER SITE
Upon arriving at the customer site, locate the appropriate
supervisory personnel and again discuss the malfunction with the
terminal operator. Then proceed as follows:
1. Visually inspect terminal to ensure that correct input/
output cable connections exist.
2. Verify that a malfunction does exist, and then begin
troubleshooting the terminal, as follows:
a. Run the diagnostics described later in this section.
b. Refer to the SAM in this section that covers the
malfunction and perform the prescribed corrective
actions.
3. After malfunction has been corrected, proceed as follows:
a. Rerun diagnostics to ensure that terminal is
operational.
b. Perform follow-up maintenance tasks listed in this
section.
c. Inform or demonstrate to customer that terminal is now
operating properly.
d. Complete all administrative paperwork (MAFs and
defective tags, etc.).
MAINTENANCE AIDS
Resident diagnostics provide error indications of basic hardware
faults in the display terminal. The successful completion of the
diagnostic routine indicates that the terminal is operational.
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