Playing Recordings; Queries; Call Statistics - Vidicode Call Recorder ISDN Manual

Table of Contents

12.1.1

Playing recordings

The Call Recorder Access System receives a listing of recordings first. Any

recording can be played on line with the recorder using the

incorporated recorder keys.

The software supports the use of an external IC card reader and

CryptoCards.

12.1.2

The Call Recorder Access System has the ability to make a selection of

recordings according to a range of criteria such as date, time, call

duration, name or number of the caller or other call properties.

12.1.3

The Call Recorder Access System has a statistical module that draws

charts of the call distribution for you of a query from the database. This

will allow you to quickly answer questions such as how many calls

remain unanswered and what it the time distribution of that over the

day? Similar questions can be answered for employees or departments.

110

Table of Contents

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