Playing Recordings; Queries; Call Statistics; Fax Viewing - Vidicode ISDN II Manual

11.1.1

Playing recordings

The Call Recorder Access System receives a listing of recordings first. Any
recording can be played on line with the recorder using the
incorporated recorder keys.
The software supports the use of an external IC card reader and
CryptoCards.
11.1.2

Queries

The Call Recorder Access System has the ability to make a selection of
recordings according to a range of criteria such as date, time, call
duration, name or number of the caller or other call properties.
11.1.3

Call statistics

The Call Recorder Access System has a statistical module that draws
charts of the call distribution for you of a query from the database. This
will allow you to quickly answer questions such as how many calls
remain unanswered and what it the time distribution of that over the
day? Similar questions can be answered for employees or departments.
11.1.4

Fax viewing

The Call Recorders ISDN can be configured to record fax transmissions.
The Call Recorder Access System has the ability to differentiate between
a fax transmission recording and a normal recording. It can reconvert
the recorded fax transmission to the original image. A built-in viewer is
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