Introduction; Overview - Black Box ServLink ACR3500A Manual

SERVLINK™
This manual is intended to be a basic hardcopy reference. For some
features of the ServLINK—especially for certain obscure and/or complex
software functions—the ServLINK's on-line help system will provide
more details.

2.1 Overview

With the ServLINK™ you can access a PC—or, with one or more ServSwitch™
family KVM switches, all of your PCs—from a remote location. You can literally be
anywhere in the world and still control your computers as if you were in front of
them. You won't need to install any remote-access hardware or software in your
PCs, and all PC-compatible operating systems and applications are supported. The
only thing your computers will need to have is a standard VGA/SVGA video card.
ServLINK supports 2, 4, 16, or 256 colors in 640 x 480, 800 x 600, and 1024 x 768
graphics modes.
By connecting the ServLINK to a KVM-switching system, you can control every
PC attached to the system remotely through the ServLINK. Extend your switching
control from across the building to across the world! By using your switches and
the ServLINK together, you reduce the cost of remote access per PC dramatically,
making it a much more attractive option than more volatile software-only remote-
access solutions.
ServLINK supports remote access through an internal modem, LAN, or TCP/IP
Internet connection, as well as direct serial-port access. No matter where you are,
access to your PCs is always possible. And ServLINK operates completely
independently of your PCs' hardware, operating systems, or applications. So if your
network is down or even if an attached PC is completely locked up, you can still
receive the PC's video and send it keyboard and mouse data just as if you were
sitting in front of it. Should your ServLINK system itself ever become locked, you
can remotely reset the ServLINK and resume activity with minimal interruption.
No on-site assistance is required.
With ServLINK, your repair technicians can remain centralized and efficient. If a
site calls in with a problem, the technicians can simply log in to the site and
troubleshoot from their own location. Often a PC can be restored remotely
without any travel to the site. In the event that a service call is necessary, the
technician might be able to report to management what steps need to be taken
and parts ordered before an on-site visit ever takes place.
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2. Introduction

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