Page 1 Customer Support Information: FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746. Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com © Copyright 2000. Black Box Corporation. All rights reserved.
Page 2 THE SERVSWITCH™ FAMILY Welcome to the ServSwitch Family! Thank you for purchasing a remote-access unit for use with your BLACK BOX ® ServSwitch ™ Brand KVM-switching system! We appreciate your business, and we think you’ll appreciate the many ways that your enhanced ServSwitch system will save you money, time, and effort.
Page 3 Multi, ServSwitch Multi MX, ServSwitch Multi Z8, ServSwitch Ultra, ServSwitch Wizard, ServSwitch Wizard Pro, Matrix ServSwitch, ServSelect, and ServShare are trademarks, of Black Box Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. IBM, PC/AT, PS/2, and RS/6000 are registered trademarks of International Business Machines Corporation.
Page 4 RFI STATEMENTS FEDERAL COMMUNICATIONS COMMISSION (FCC), INDUSTRY CANADA (IC), AND VOLUNTARY CONTROL COUNCIL FOR INTERFERENCE (VCCI) RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
Page 5 SERVLINK™ EUROPEAN UNION DECLARATION OF CONFORMITY This equipment has been tested and found to comply with the limits for a class A computing device in accordance with the specifications in the European standard EN55022. These limits are designed to provide reasonable protection against harmful interference.
Page 6 (5). If too many devices are attached, they may not ring properly. 6. In the event of an equipment malfunction, all repairs should be performed by Black Box. It is your responsibility to tell us that your equipment needs to be serviced.
Page 7 Repairs to certified equipment should be made by an authorized maintenance facility—in this case, Black Box. Any equipment malfunctions, or any repairs or alterations you make to this equipment, may give the telecommunications company cause to ask you to disconnect the equipment.
Page 8 NOM STATEMENT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
Page 9 SERVLINK™ 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
Page 10: Table Of Contents
TABLE OF CONTENTS Contents Chapter Page 1. Specifications ................... 12 2. Introduction ..................... 14 2.1 Overview .................... 14 2.2 The Complete ServLINK Package ........... 16 2.3 Safety Concerns ................. 16 3. Installation ....................17 3.1 At the Local Site: Making Device and Power Connections .... 17 3.1.1 Attaching Primary Equipment ..........
Page 11 SERVLINK™ Contents (continued) Chapter Page 5. Basic Switching and Host-Mode Options ..........39 5.1 Switching to a Remote PC: Host Mode ..........39 5.2 Host Mode Properties ............... 42 5.2.1 Test PCI Card ................ 42 5.2.2 Keyboard/Mouse ..............43 5.2.3 Shortcut Keys .................
Page 12 6.7.1 The Help: Contents Dialog Box ........... 105 6.7.2 The Help: Search Dialog Box ..........106 6.7.3 The Help: About Dialog Box ..........108 7. Troubleshooting ..................109 7.1 Calling Black Box ................109 7.2 Shipping and Packaging ..............109...
Page 13: Specifications
SERVLINK™ 1. Specifications Compliance — EMI/RFI: CE (EN55022 Class A, EN50082); FCC Part 15 Subpart J Class A, IC Class/classe A; Telephone-network regulations: FCC Part 68, IC; Electrical safety: UL ® 1950, CSA C22.2 No. 950, EN60950 ACR3500A: North America compatible V.90 (56K); Modem Type —...
Page 14 CHAPTER 1: Specifications (3) Front-mounted LEDs: Main power/activity, power/ Indicators — activity of CD-ROM drive, power/activity of 3.5" diskette drive; All other indications are software-based Connectors — All rear-mounted; (1) DB25 female to CPU or KVM switch; (2) HD15 female: (1) to primary monitor, (1) to secondary monitor;...
Page 15: Introduction
SERVLINK™ 2. Introduction NOTE This manual is intended to be a basic hardcopy reference. For some features of the ServLINK—especially for certain obscure and/or complex software functions—the ServLINK’s on-line help system will provide more details. 2.1 Overview With the ServLINK™ you can access a PC—or, with one or more ServSwitch™ family KVM switches, all of your PCs—from a remote location.
Page 16 CHAPTER 2: Introduction In many ways, the ServLINK functions like a PC itself. It runs the Microsoft ® Windows NT ® operating system and ships with the proprietary ServLINK application and the pcANYWHERE ® software package by Symantec preinstalled. Each ServLINK is completely configured at the factory for quick startup and operation.
Page 17: The Complete Servlink Package
• One RJ-11 cable for attaching the modem to a wall outlet. • One power cord. • This manual. If anything is missing or damaged, please call Black Box right away. 2.3 Safety Concerns As you prepare to install the ServLINK, please keep these things in mind: •...
Page 18: Installation
CHAPTER 3: Installation 3. Installation NOTE The illustrations in this chapter were made from a prototype unit. The arrangement of the connectors on the back of your unit might be slightly different. 3.1 At the Local Site: Making Device and Power Connections 3.1.1 A TTACHING RIMARY...
Page 19 SERVLINK™ Then connect your computers and/or KVM switches to the ServLINK: 1. Plug the DB25 female connector of the included three-to-one CPU-extension cable into the DB25 male port on the topmost daughtercard on the rear of the ServLINK unit, as shown in Figure 3-2. DB25 end of included CPU-Extension Cable Figure 3-2.
Page 20 CHAPTER 3: Installation shown in Figure 3-4. (Use only the keyboard and mouse connectors that are appropriate for your switch, and leave the others unconnected. Make sure that your host PCs are properly attached to the switch. See your switch’s manual for more details about attaching equipment to it.) ServLINK Mouse-Port...
Page 21: Attaching A Secondary Monitor (Optional)
SERVLINK™ 3.1.2 A TTACHING A ECONDARY ONITOR PTIONAL The primary monitor connected to the ServLINK displays the video on the host PC as seen through the ServLINK. There is a small time delay for the ServLINK to process the video. To see the host PC’s video in real time, without waiting for it to pass through the ServLINK, you can connect a secondary monitor: Simply plug the VGA monitor you want to use for this purpose into the HD15 female connector on the topmost daughtercard in the back of your ServLINK unit, as shown in...
Page 22: Attaching The Servlink Directly To A Controlling Pc's Serial Port
Module in your daisychain to one of the Switch’s serial ports. See Section 3.1.6. You could theoretically attach other serial devices to the ServLINK’s serial ports, although this is not necessary or recommended. If you want to do so, please call Black Box Tech Support to discuss your application first.
Page 23: Attaching Speakers/Headphones Or A
• You could attach an auxiliary stereo audio source to the 3.5-mm stereo audio jack highlighted light blue and labeled Before you make any of these connections, please call Black Box Tech Support to discuss your application.
Page 24: Attaching Power Management Modules (Power And Serial Data, Optional)
CHAPTER 3: Installation 3.1.7 A TTACHING OWER ANAGEMENT ODULES OWER AND ERIAL PTIONAL How you attach a ServLINK Power Management Module (our product code ACRPWR) to a main ServLINK unit depends on whether the Module will be controlling power to the ServLINK itself (see Section 3.1.7.A) or to an attached computer, router, etc.
Page 25 SERVLINK™ 4. Find the power patch cord that came with your Management Module. It will have an IEC 320 female connector on one end and an IEC 320 male connector on the other. Plug the male end of this cord into the power port marked “OUT”...
Page 26: B Installing The Modules Controlling Power To The Attached Devices
CHAPTER 3: Installation 3.1.7.B Installing the Modules Controlling Power to the Attached Devices Take these steps to install each of the Power Management Modules you’ll be using to control power to the ServLINK’s attached PC CPUs, routers, and other devices: 1.
Page 27 Module’s included adapters (or identical ones if you’ve already used any of them—call Black Box Tech Support for extras) to connect to a serial device or a device’s serial port in any of these ways: •...
Page 28: C After Installing The Modules
CHAPTER 3: Installation 3.1.7.C After Installing the Modules Once you’ve installed all your Modules, cables, power cords, etc., your power- managed ServLINK system should be ready to be powered up. When you do so (see the next section), the ServLINK’s control software will automatically sense that you’ve added the Power Management Modules.
Page 29 SERVLINK™ optional modem To additional Power Management Modules attached to other devices, and/or to an optional pass- through serial device Figure 3-13. A ServLINK system with Management Modules installed.
Page 30: Attaching Power Directly (No Power Management Modules)
CHAPTER 3: Installation 3.1.8 A TTACHING OWER IRECTLY OWER ANAGEMENT ODULES If your system doesn’t include Power Management Modules, take these steps to hook it up to AC power: First make sure that the ServLINK’s power switch is OFF, then run the included power cord (shown in Figure 3-14) between the IEC 320 power connector on the ServLINK and an appropriate AC wall outlet.
Page 31: At The Local Site: Initial Power-Up
SERVLINK™ 3.2 At the Local Site: Initial Power-Up When all of your equipment is in place, take these steps to power up the devices at your local site (you can power up the remote PC and monitor at any time): 1.
Page 32: At The Remote Site
CHAPTER 3: Installation 3.3 At the Remote Site To access the ServLINK and your host PCs remotely, your remote location must be equipped with a PC running pcANYWHERE software and with either a modem (if you’ll be dialing into the ServLINK) or a network card and an IP address on the same network as the ServLINK (if you’ll be controlling it across a LAN).
Page 33: Configuration
SERVLINK™ 4. Configuration 4.1 Configuring the ServLINK to Switch Between Your PCs (KVM-Switched Systems Only) The ServLINK is designed to handle switching between the PCs in your system through an on-screen menu (see Section 6.1.1). When you select a PC from the menu, the ServLINK sends the appropriate keystroke commands to an attached ServSwitch family KVM switch.
Page 34: Entering The Channel Addresses Of Your Pcs
CHAPTER 4: Configuration 4.1.2 E NTERING THE HANNEL DDRESSES OF The first thing you’ll need to do to enable the ServLINK to switch between your PCs is to tell it what each PC’s assigned KVM-switch channel address is. (If you’re only attaching a single PC to the ServLINK, you need to tell the ServLINK that the PC doesn’t have a channel address instead.) The “channel address”...
Page 35 SERVLINK™ • ServSwitch™ Elite models: The attached PC CPUs can be addressed with names if you’ve assigned names to them in the Elite menus (“webserver3”, for instance); they can always be addressed with numbers. If there’s only one switch in your system, the numeric addresses are a simple two-digit port number, such as “05”...
Page 36 CHAPTER 4: Configuration 8. Click the “OK” button to save the address macro to the ServLINK’s memory. Repeat steps 3 through 8 for each PC whose address you want to add to the ServLINK’s memory. Click the “Exit” button in the “Create Keyboard Macro” box to go back to the Main Menu when you’re done.
Page 37: Configuring Pcs
This will give you a list of PCs connected to the ServLINK. There will be 14 PCs set up as the default menu selections, labeled “Black Box Switch Box - Channel A” through “Black Box Switch Box - Channel N” (suitable for PCs connected to a ServSwitch Multi or ServSelect).
Page 38: Host Pc Settings
CHAPTER 4: Configuration 8. Click the window’s left-, right-, up-, and down-buttons to adjust the position of the ServLINK window. When you’re satisfied that it’s in the right spot, click the “Apply” button. 9. Exit Host Mode by clicking the “Menu Mode” button. 10.
Page 39: Servlink And Remote-Site Settings
SERVLINK™ 4.4 ServLINK and Remote-Site Settings To configure your ServLINK and remote-site settings for optimal operation, follow the steps below. Begin by placing your ServLINK in Host Mode. From the Main Menu bar, pull down the “Host Mode” menu and select “Switch to Host Mode.” The desktop of the currently selected PC will appear, along with a crosshair mouse cursor.
Page 40: Basic Switching And Host-Mode Options
CHAPTER 5: Basic Switching and Host-Mode Options 5. Basic Switching and Host-Mode Options 5.1 Switching to a Remote PC: Host Mode Once your ServLINK system has been connected and configured, you will be able to connect to it through any computer that has the pcANYWHERE software installed.
Page 41 SERVLINK™ To switch to a computer connected to your ServLINK, pull down the Switch menu from the bar at the top of the screen and select the “Switch PCs” option. A list of available computers will appear, as shown in Figure 5-2. Figure 5-2.
Page 42 CHAPTER 5: Basic Switching and Host-Mode Options Figure 5-3. The Host Mode notice. When you click “OK”, the selected PC’s desktop will appear on your monitor and you can use it just as if your keyboard, monitor, and mouse were connected directly to it.
Page 43: Host Mode Properties
When you select the “Test PCI Card” tab, you’ll see the dialog box shown in Figure 5-4. If you ever have to contact Black Box regarding problems with your ServLINK, our technicians might ask you for the list of PCI Card characteristics shown here, which can be useful for troubleshooting purposes.
Page 44: Keyboard/Mouse
CHAPTER 5: Basic Switching and Host-Mode Options 5.2.2 K EYBOARD OUSE When you select the “Keyboard/Mouse” tab, you’ll see the dialog box shown in Figure 5-5. Figure 5-5. Host Mode Properties: Keyboard/Mouse. • Click the “Enable Keyboard” checkbox to enable or disable your keyboard. •...
Page 45: Shortcut Keys
SERVLINK™ 5.2.3 S HORTCUT When you select the “Shortcut Keys” tab, you’ll see the dialog box shown in Figure 5-6. Figure 5-6. Host Mode Properties: Shortcut Keys. Under Shortcut Keys you will find a listing of special function-key shortcuts for common sequences of Windows related keystrokes.
Page 46: Video Settings
CHAPTER 5: Basic Switching and Host-Mode Options 5.2.4 V IDEO ETTINGS When you select the “Video Settings” tab, you’ll see the dialog box shown in Figure 5-7. Figure 5-7. Host Mode Properties: Video Settings. • Click the “Master” button to adjust the brightness and contrast of the total video image from the Host PC, from 0 to 255.
Page 47: Video - Advanced
SERVLINK™ 5.2.5 V IDEO DVANCED When you select the “Video - Advanced” tab, you’ll see the dialog box shown in Figure 5-8. Figure 5-8. Host Mode Properties: Video - Advanced. Under normal circumstances, the ServLINK should be able to autodetect all of these settings;...
Page 48 CHAPTER 5: Basic Switching and Host-Mode Options modulus settings, but 801 through 807 are not. Click the Auto Detect button in the Modulus area to autodetect the Modulus only If the Host PC’s screen shows a large amount of snow or appears grainy, then the Phase adjustment needs to be changed.
Page 49: System Control
SERVLINK™ 5.2.6 S YSTEM ONTROL When you select the “System Control” tab, you’ll see the dialog box shown in Figure 5-9. Figure 5-9. Host Mode Properties: System Control. 5.2.6.A Frame Rate, Color Depth, and Module Processing • Adjust the Frame Rate’s Maximum Limit upward if the ServLINK is not updating its display of the Host PC’s video quickly enough (video changes and mouse movement are very jerky).
Page 50: B Color Compression
CHAPTER 5: Basic Switching and Host-Mode Options • If you need to interact with any Power Management Modules attached to the system while you’re in Host Mode, click the Module Processing button to bring up the Control Module Processing dialog box (see Section 6.1.2). 5.2.6.B Color Compression Color compression should always be enabled when you’re connected to the ServLINK remotely, because this will dramatically increase remote access speeds by...
Page 51: The Menu System
SERVLINK™ 6. The Menu System When you power up the ServLINK, its Windows NT Workstation operating system will initialize. You will be asked to choose between straight NT and NT [VGA]; choose straight NT. Then the main ServLINK application will run automatically. A “splash screen”...
Page 52 CHAPTER 6: The Menu System If passwords are disabled, or once you enter a valid user ID and password, the ServLINK’s Main Menu will appear, as shown in Figure 6-2. Figure 6-2. The Main Menu. As you can see, you have seven primary menus to choose from; these are described in Sections 6.1 through 6.7.
Page 53: The Switch Menu
SERVLINK™ 6.1 The Switch Menu The first primary option available under the Main Menu is “Switch.” When you pull down the Switch Menu, you’ll see three selections, as shown in Figure 6-3. Figure 6-3. The Switch menu. • Switch PCs This menu option is used to add or delete Host PC definitions, or to switch between Host PCs in a ServLINK configuration with multiple PCs.
Page 54: Switch Pcs
CHAPTER 6: The Menu System • Control Module Configuration Select this option to configure any Power Management Modules attached to the ServLINK. You can force the Modules to require justification for power- related actions; specify the number of seconds that a computer will be off when the power is cycled;...
Page 55 • PC Description This column contains the name or description assigned to each computer connected to the ServLINK system. The default descriptions are “Black Box Switch Box - Channel [letter]”, where [letter] is a ServSwitch Multi or ServSelect CPU-port designation from A through N.
Page 56 CHAPTER 6: The Menu System When you click OK, the ServLINK will go into “Host Mode”: The desktop of the chosen computer will appear, with a crosshair cursor that shows your local mouse movement as well as the regular mouse pointer that shows mouse movement at the remote PC.
Page 57: B The Settings Dialog Box
SERVLINK™ 6.1.1.B The Settings Dialog Box When you click the Settings button or the Add button in the Switch PCs box, the Settings dialog box shown in Figure 6-6 appears. Figure 6-6. The Switch PCs: Settings dialog box. Here’s what the components of the Settings box are for: •...
Page 58 CHAPTER 6: The Menu System • Switch Box Command This is the hotkey sequence (if any) that starts all KVM-switch commands or puts the attached KVM switch in command mode. You need to make sure this is designated correctly here so that the ServLINK can send the necessary “switch to this PC”...
Page 59 SERVLINK™ Command previously discussed. Then you would press and release [g] to select the port, and finally press and release [Enter] to finish the command—which is the “g - Enter” sequence you should select here. Similarly, if you are setting up the CPU on port 15 in a regular ServSwitch or compatible system, you should have selected “Left Ctrl”...
Page 60: Control Module Processing (Servlink System With Power Management Modules Only)
CHAPTER 6: The Menu System 6.1.2 C LINK S ONTROL ODULE ROCESSING YSTEM WITH OWER ANAGEMENT ODULES NOTE Before activating Control Module Processing for the first time, select Control Module Configuration (see Section 6.1.3) and specify which of the ServLINK’s COM ports that the daisychain of Power Management Modules is attached to.
Page 61 SERVLINK™ been deleted from the chain, or (3) the physical positions of any Modules have changed, since the last time the daisychain was polled. If any of these events have occurred, applicable messages are displayed on the screen at the end of the polling process and the changes are recorded in the ServLINK event log.
Page 62 CHAPTER 6: The Menu System • Settings Highlighting an entry and selecting this option will bring up the “Control Module Processing: Settings” window (see Section 6.1.2.B), at which you can cause this Power Management Module to turn its device ON or OFF or reboot it, or set up conditions under which this will happen automatically.
Page 63: B The Settings Dialog Box
SERVLINK™ 6.1.2.B The Settings Dialog Box When you click “Settings” at the Control Module Processing box, the dialog box shown in Figure 6-8 appears. Figure 6-8. The Control Module Processing: Settings dialog box. Here’s what the components of the “Control Module Processing: Settings” box are for: •...
Page 64 CHAPTER 6: The Menu System • Power OFF Click this button to turn OFF power to the PC or other device attached to this Power Management Module. (If the power is already OFF, this option will be grayed out.) If “Require Reasons for Power OFF actions” is checked in the Control Module Configuration window (see Section 6.1.3), you will be required to give a reason for doing this.
Page 65: Control Module Configuration (Servlink System With Power Management Modules Only)
SERVLINK™ 6.1.3 C LINK S ONTROL ODULE ONFIGURATION YSTEM WITH OWER ANAGEMENT ODULES NOTE For more details about the Power Management Modules, refer to their own manual. When you select “Control Module Configuration” from the Switch menu, or when you click “Configuration” at the Control Module Processing box, the dialog box shown in Figure 6-9 appears.
Page 66 CHAPTER 6: The Menu System • Require Reasons for Power ON Actions When this box is checked, users are required to provide a reason whenever they power on any device connected to a Power Management Module from the “Control Module Processing: Settings” window (see Section 6.1.2.B). The reason entered may contain up to two lines of 50 characters per line, and is saved in the ServLINK event log.
Page 67: The Security Menu
SERVLINK™ 6.2 The Security Menu The second primary option available under the Main Menu is “Security.” When you pull down the Security Menu, you’ll see eleven selections, as shown in Figure 6-10. These eleven options are described in the corresponding subsections on the following pages.
Page 68: Users
CHAPTER 6: The Menu System 6.2.1 U SERS ServLINK offers multiple ways to protect your system from unwanted access. Before you enable any other security, you must first define users. To do this, take these steps: 1. Pull down the Security menu and select Users. The dialog box shown in Figure 6-11 will appear.
Page 69 SERVLINK™ Figure 6-12. The Add Users dialog box. 6. You will then need to decide on certain rights for the new user. They may be selected by clicking the check box beside each item: Supervisor Rights When this box is checked, the user has full access to all ServLINK system settings, including the ability to enable and disable security, add and delete users, and change passwords.
Page 70 CHAPTER 6: The Menu System 7. Add Non-Supervisor Access rights. (If the user has Supervisor access, these boxes will be grayed out.) To set Host PC access rights, click the “View/ Modify...” button; the dialog box shown in Figure 6-13 appears. Simply create a list of the PCs that this user will be allowed to access.
Page 71: System
SERVLINK™ 6.2.2 S YSTEM When you pull down the Security menu and select System, the dialog box shown in Figure 6-14 appears. Figure 6-14. The System Security dialog box. At this box, you can configure the ServLINK with system-security options for all users.
Page 72 CHAPTER 6: The Menu System • Enable Minimum Password Length This option sets the minimum length for passwords to the specified number of characters. (Even if this setting is disabled or set to zero, passwords must be at least one character long—no “null-string passwords” are allowed under any circumstances.) Passwords may be as long as 15 characters;...
Page 73: Password Options
SERVLINK™ 6.2.3 P ASSWORD PTIONS When you pull down the Security menu and select Password Options, the dialog box shown in Figure 6-15 appears. Figure 6-15. The System Security dialog box. • Password may not be the same as the user’s login ID When this box is checked, the User ID may not be used as a password.
Page 74: Site Id
CHAPTER 6: The Menu System 6.2.4 S When you pull down the Security menu and select Site ID, the dialog box shown in Figure 6-16 appears. Figure 6-16. The Site ID dialog box. The Site ID menu option allows you to assign your ServLINK a site name up to 8 characters long.
Page 75: Caller Id
SERVLINK™ 6.2.5 C ALLER When you pull down the Security menu and select Caller ID, the dialog box shown in Figure 6-17 appears. Figure 6-17. The Caller ID dialog box. • Optional Caller ID Service Installed on Modem Phone Line If you have Caller ID service on the phone line that the ServLINK’s modem is on, and you want to implement Caller-ID-based security, make sure this box is checked.
Page 76 CHAPTER 6: The Menu System • Caller ID Required from List Below to Access ServLINK PC When selected, this option restricts ServLINK access to numbers that are specified in an administrator-maintained list. When this option is activated, only users specified in the list can call in. There are some instances where Caller ID may not properly transmit the number;...
Page 77: Pager Alert
SERVLINK™ 6.2.6 P AGER LERT When you pull down the Security menu and select Pager Alert, the dialog box shown in Figure 6-19 appears. Figure 6-19. The Pager Alert dialog box. ServLINK may be configured to issue pager alerts to one or more pagers when ServLINK User Security is enabled and a user fails to successfully login with the allowed number of password attempts.
Page 78 CHAPTER 6: The Menu System • Add When you click this button, the dialog box shown in Figure 6-20 will appear. Enter a brief description of the “Person or Location to be Alerted,” then the “Pager Phone Number and Alert Code.” This number should be preceded by the modem command ATDT.
Page 79: System Backup
SERVLINK™ 6.2.7 S YSTEM ACKUP When you pull down the Security menu and select System Backup, the dialog box shown in Figure 6-21 appears. Figure 6-21. The System Backup dialog box. This option allows a user to encrypt and save the current status of a ServLINK configuration or restore a previously saved configuration.
Page 80 CHAPTER 6: The Menu System • Restore Highlight a backup file in the list and click this button to restore the ServLINK’s configuration from that file. • Exit Click this button to return to the Main Menu. • Help Click this button to get on-line help about the System Backup function. •...
Page 81: Switch Control (Servlink Attached To Servswitch Multi Only)
SERVLINK™ 6.2.8 S LINK A WITCH ONTROL TTACHED TO WITCH ULTI When you pull down the Security menu and select Switch Control, the dialog box shown in Figure 6-22 appears. Figure 6-22. The Switch Control dialog box. This box is only meaningful if the ServLINK is attached to a regular Universal User Interface Card (KV2500C) with a firmware revision more recent than 9/25/99 installed in a ServSwitch Multi.
Page 82: Event Log
CHAPTER 6: The Menu System 6.2.9 E VENT When you pull down the Security menu and select Event Log, the dialog box shown in Figure 6-23 appears. Figure 6-23. The Event Log dialog box. This option permits viewing the ServLINK event log. This log contains date- and time-stamped entries that track all aspects of user access to ServLINK Host PCs as well as changes made by users to the system configuration.
Page 83 SERVLINK™ • Extract End Date This is the date that you would like the event-log report to end with. If this checkbox isn’t checked, the report will end with the last entry in the event log. • Extract to File This option saves the event-log report to a specified file.
Page 84: Change Password
“OK” or “Cancel.” If you click “OK,” you are logged out of the ServLINK application. The screen will be obscured by the Black Box “splash screen” and the login window, and that’s how things will stay until you or...
Page 85: The Video Menu: List Video Drivers
SERVLINK™ 6.3 The Video Menu: List Video Drivers The third primary option available under the Main Menu is “Video.” When you pull down the Video Menu, you’ll see a single selection, as shown in Figure 6-26. Figure 6-26. The Video menu.
Page 86: The Menu System (Cont'd)
CHAPTER 6: The Menu System When you select “List Video Drivers,” the dialog box shown in Figure 6-27 appears. Figure 6-27. The List Video Drivers dialog box. This is a list of the “video drivers” (preferences files) that the ServLINK has stored for the ServLINK’s active Host PC.
Page 87: The Keyboard Menu: Create Keyboard Macros
SERVLINK™ 6.4 The Keyboard Menu: Create Keyboard Macros The fourth primary option available under the Main Menu is “Keyboard.” When you pull down the Keyboard Menu, you’ll see a single selection, as shown in Figure 6-28. Figure 6-28. The Keyboard menu. Using the Create Keyboard Macros option, you can add, view, modify, and delete ServLINK keyboard macros.
Page 88: The Main Dialog Box
CHAPTER 6: The Menu System 6.4.1 T IALOG When you select Create Keyboard Macros, the dialog box shown in Figure 6-29 appears. (You can also bring up this box in Host Mode by pressing function key [F12].) Figure 6-29. The main Keyboard Macro dialog box. The components of this dialog box are described on the following two pages.
Page 89 SERVLINK™ • Macro Name This column of the main Keyboard Macro dialog box lists the currently available macros by name. For most of the predefined macros that the ServLINK ships with, the name consists of an “additive list” of the keys being pressed and released (“Ctrl+Alt+Del,”...
Page 90 CHAPTER 6: The Menu System • Delete If you want to delete an existing macro from the list, highlight that macro and click this button to erase it. • Exit Click this button to close this box and return to the Main Menu. •...
Page 91: The Add Dialog Box
SERVLINK™ 6.4.2 T IALOG When you click the Add button in the main Keyboard Macros box, the dialog box shown in Figure 6-30 appears: Figure 6-30. The Add Keyboard Macro dialog box. Here’s what the components of this dialog box are for: •...
Page 92 CHAPTER 6: The Menu System “Right Ctrl”), and in brackets after “Press” in the Macro Created column (“Press [Left Ctrl]”, “Press [Right Ctrl]”). If this key must be released before the next key in the command sequence can be pressed, double-click this key’s new entry in the Double Click for Key Release column as described below.
Page 93 SERVLINK™ • Reset Click this button if you’ve changed your mind, made a mistake in the key order, etc. It clears the Macro Description, Double Click for Key Release, and Macro Created columns, so that you can start over. • Cancel Click this button to exit back to the main Keyboard Macro dialog box without saving a new macro.
Page 94: The View Dialog Box
CHAPTER 6: The Menu System 6.4.3 T IALOG When you highlight an entry in the Macro Name column in the main Keyboard Macros box and click the View button, the dialog box shown in Figure 6-31 appears: Figure 6-31. The View (List Keyboard Press/Release) dialog box. •...
Page 95: The Host Mode Menu: Switch To Host Mode
SERVLINK™ 6.5 The Host Mode Menu: Switch to Host Mode The fifth primary option available under the Main Menu is “Host Mode.” When you pull down the Host Mode Menu, you’ll see a single selection, as shown in Figure 6-32. When you select “Switch to Host Mode,” the ServLINK switches away from the menu system and establishes a direct “Host Mode”...
Page 96: The Other Menu
CHAPTER 6: The Menu System 6.6 The Other Menu The sixth primary option available under the Main Menu is “Other.” When you pull down the Other Menu, you’ll see seven selections, as shown in Figure 6-33. These selections are discussed in the corresponding subsections on the following pages.
Page 97: Card Addresses
SERVLINK™ 6.6.1 C DDRESSES When you pull down the Other menu and select Card Addresses, the dialog box shown in Figure 6-34 appears. Figure 6-34. The Card Addresses dialog box. We don’t recommend that you install extra cards or other hardware in the ServLINK.
Page 98: Reset Options (Servlink Power-Controlled With Power Management Module Only)
CHAPTER 6: The Menu System 6.6.2 R LINK P ESET PTIONS OWER ONTROLLED WITH OWER ANAGEMENT ODULE NOTE For more details about Power Management Modules, refer to their own manual. When you pull down the Other menu and select Reset Options, the dialog box shown in Figure 6-35 appears.
Page 99 SERVLINK™ you to effectively disable the “reboot on many rings” option if you ever find that badly mistaken or malicious people are dialing up the ServLINK, crashing the modem, and then rebooting the ServLINK by calling back and letting it ring.
Page 100: Sound Options
CHAPTER 6: The Menu System 6.6.3 S OUND PTIONS When you pull down the Other menu and select Sound Options, the dialog box shown in Figure 6-36 appears. Figure 6-36. The Sound Options dialog box. If you install a SoundBlaster compatible sound card in the ServLINK, you can use this option to customize the sound alerts the ServLINK gives you when (a) it sends you a message or (b) when a remote user is accessing it.
Page 101: Switch Resolutions
SERVLINK™ 6.6.4 S WITCH ESOLUTIONS When you pull down the Other menu to Switch Resolutions, the available options will appear, as shown in Figure 6-37. Figure 6-37. The Switch Resolutions options. To increase or decrease the size of the ServLINK menus on your screen, you can change the Menu Mode resolution of the ServLINK application here.
Page 102: Upload User/Channel Info (Servlink Attached To Servswitch Multi Only)
CHAPTER 6: The Menu System 6.6.5 U LINK A PLOAD HANNEL TTACHED TO WITCH ULTI When you pull down the Other menu and select Upload User/Channel Info, the alert box shown in Figure 6-38 appears. Figure 6-38. The Upload User/Channel Info alert box. This option will work only if the ServLINK is connected to a Universal User Interface Card with On-Screen Display (our product code KV2550C-R2) installed in a ServSwitch Multi.
Page 103: Switch Detection (Servlink Attached To Servswitch Multi Only)
SERVLINK™ 6.6.6 S LINK A WITCH ETECTION TTACHED TO WITCH ULTI When you pull down the Other menu and select Switch Detection, the dialog box shown in Figure 6-39 appears. Figure 6-39. The Switch Detection dialog box. We recommend that, under normal circumstances, you switch between the PCs attached to the ServLINK by selecting them from the ServLINK’s Switch PC list.
Page 104: Quit
CHAPTER 6: The Menu System 6.6.7 Q When you pull down the Other menu and select Quit, the dialog box shown in Figure 6-41 appears. Figure 6-41. The Quit dialog box. Under normal circumstances, the ServLINK should always be running its ServLINK application program.
Page 105: The Help Menu
SERVLINK™ 6.7 The Help Menu The last primary option available under the Main Menu is “Help.” When you pull down the Help Menu, you’ll see three selections, as shown in Figure 6-42. These selections are described on the following pages. Figure 6-42.
Page 106: The Help: Contents Dialog Box
CHAPTER 6: The Menu System 6.7.1 T ONTENTS IALOG Choose “Contents” to see the on-line help system’s table of contents, the top of which is shown in Figure 6-43. Each topic title in the contents contains a hypertext link to the entry for that topic; just click the title and the entry will appear in the window.
Page 107: The Help: Search Dialog Box
SERVLINK™ 6.7.2 T EARCH IALOG Choose “Search” to do a search of the text in the help system. Depending on which tab was most recently selected, you will either see the Index section of the Search dialog box shown in Figure 6-44, or the Find section shown in Figure 6-45 on the next page.
Page 108 CHAPTER 6: The Menu System Figure 6-45. The Help: Search: Find dialog box. When you use the Find section with its default Options settings, the Find Now and Find Similar buttons are grayed out. Instead, type in a specific word or set of words into field 1 for the ServLINK to look for;...
Page 109: The Help: About Dialog Box
6.7.3 T BOUT IALOG Choose “About” to see the dialog box shown in Figure 6-46. It lists the revision levels of the ServLINK’s firmware and software, as well as Black Box contact information. Figure 6-46. The Help: About dialog box.
Page 110: Troubleshooting
Frequently Asked Questions topic in the ServLINK’s on-line help. It discusses what to do about many difficulties that people sometimes have with the ServLINK. If this doesn’t help, call Black Box as directed in Section 7.1. 7.1 Calling Black Box If you determine that your ServLINK is malfunctioning, do not attempt to alter or repair the unit.
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Servlink acr3600a

Black Box ServLink ACR3500A Manual

1 Specifications

2 Introduction

3 Installation

4 Configuration

5 Basic Switching and Host-Mode Options

6 The Menu System

7 Troubleshooting

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