Missing Colors - Lexmark C2240 User Manual

Troubleshooting
Action
Step 8
a
Remove, and then insert the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit. Doing so may
affect the quality of future print jobs.
b
Print the document.
Is the print light?

Missing colors

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action
a
Remove the toner cartridge of the missing color.
b
Remove the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit. Doing so may
affect the quality of future print jobs.
c
Remove, and then insert the developer unit of the missing color.
d
Insert the imaging kit.
e
Insert the toner cartridge.
f
Print the document.
Are some colors missing on prints?
Yes No
Contact customer The problem is
support. solved.
Yes No
Contact customer The problem is
support. solved.
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