Lexmark C2240 User Manual page 149

Troubleshooting
Action
a
Using the Print Quality Test Pages, measure the distance
between the repeating defects on the affected color page.
b
Check if the repeating defects match any of the following
measurements:
Imaging kit
•
94.20 mm (3.71 in.)
•
29.80 mm (1.17 in.)
•
23.20 mm (0.91 in.)
Developer unit
•
43.90 mm (1.73 in.)
•
45.50 mm (1.79 in.)
Transfer module
•
37.70 mm (1.48 in.)
•
78.50 mm (3.09 in.)
•
55 mm (2.17 in.)
Fuser
•
79.80 mm (3.14 in.)
•
94.30 mm (3.71 in.)
Do the repeating defects match any of the measurements?
Confidential and other held documents do not print
Action
Step 1
a
From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b
Print the documents.
Are the documents printed?
Step 2
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then send it again.
•
For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
Yes No
Take note of the Take note of the
distance, and then distance, and then
contact customer contact
support. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
149
customer