Page 1 C925 User's Guide October 2014 www.lexmark.com Machine type(s): 5041 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer......................9 Printer configurations..........................10 Understanding the printer control panel....................11 Understanding the home screen..............13 Understanding the home screen......................13 Using the touch-screen buttons......................14 Setting up and using the home screen applications........17 Finding the IP address of the printer.......................17 Accessing the Embedded Web Server.....................17 Activating the home screen applications....................18...
Page 3 Contents Loading the standard or optional 550‑sheet tray...................64 Loading the multipurpose feeder......................68 Linking and unlinking trays........................71 Paper and specialty media guide..............73 Paper guidelines............................73 Storing paper............................75 Supported paper sizes, types, and weights.....................76 Printing......................79 Printing a document..........................79 Printing from a flash drive........................80 Printing specialty documents........................81 Printing confidential and other held jobs....................84 Printing information pages........................84...
Page 4 Contents Checking the status of supplies......................144 Ordering supplies..........................145 Replacing supplies..........................146 Moving the printer..........................152 Administrative support................154 Finding advanced networking and administrator information.............154 Using the Embedded Web Server......................154 Checking the virtual display........................154 Checking the printer status........................154 Viewing reports.............................155 Restoring factory default settings......................155 Clearing jams....................156 Avoiding jams............................156 Understanding jam numbers and locations..................156...
Page 5 Contents Notices.....................202 Product information..........................202 Edition notice............................202 Power consumption..........................206 Index......................215...
Page 6: Safety Information
Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
Page 7 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately.
Page 8: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—This guide is available at features of your printer http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 10: Printer Configurations
Learning about the printer 385 mm (15.16 in.) 609.6 mm (24.0 in.) 100 mm (3.94 in.) 100 mm (3.94 in.) 100 mm (3.94 in.) Printer configurations Notes: • The printer stand is a cabinet that can be converted into a caster base. •...
Page 11: Understanding The Printer Control Panel
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Understanding the printer control panel...
Page 12 Learning about the printer Item Description Stop/Cancel Stops all printer activity Note: A list of options is displayed once Stopped appears on the display.
Page 13: Understanding The Home Screen
Understanding the home screen Understanding the home screen Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen buttons and icons to initiate an action. Note: Your home screen, icons, and the buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 14: Using The Touch-Screen Buttons
Understanding the home screen This may also appear on the home screen: Touch Search Held Jobs Search current held jobs. Using the touch-screen buttons Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 15 Understanding the home screen Touch Left scroll decrease Scroll to another value in decreasing order. Down arrow Scroll down. Accept Save a setting. Cancel • Cancel an action or a selection. • Cancel out a screen and return to the previous screen. Back Navigate back to the previous screen.
Page 16 Understanding the home screen Features Feature Description Menu trail line: A menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu. It gives the exact location Menus >...
Page 17: Setting Up And Using The Home Screen Applications
• There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server.
Page 18: Activating The Home Screen Applications
Setting up and using the home screen applications Activating the home screen applications For detailed information about configuring and using home screen applications, visit the Lexmark Web site at http://support.lexmark.com. Background and Idle Screen Icon Description The application lets you customize the background and idle screen of your printer home screen.
Page 19: Remote Operator Panel
Setting up and using the home screen applications Eco‑Settings Icon Description The application lets you easily manage energy consumption, noise, toner, and paper usage settings to help reduce the environmental impact of your printer. Showroom Icon Description The application lets you create and display a customized slide show on the touch screen of your printer. You can specify how long each slide is displayed, and images can be loaded either from a flash drive or through the printer Embedded Web Server.
Page 20: Exporting And Importing A Configuration Using The Embedded Web Server
Setting up and using the home screen applications Exporting and importing a configuration using the Embedded Web Server You can export configuration settings into a text file that can then be imported and used to apply the settings to one or more additional printers.
Page 21: Additional Printer Setup
Fonts • Firmware cards – Bar Code – PrintCryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – RS‑232‑C Serial ISP – Parallel 1284‑B ISP – MarkNet N8250 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...
Page 22 Additional printer setup Note: This task requires a flathead screwdriver. Remove the cover. Turn the screws on the metal panel counterclockwise to remove them, and then pull the panel down. Note: Remove the two screws emphasized in the illustration. Note: Do not unplug the fan cable unless necessary. Use the following illustration to locate the appropriate connectors.
Page 23: Installing A Memory Card
Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Lift up and reattach the metal panel. Turn the screws on the metal panel clockwise. Reattach the cover.
Page 24 Additional printer setup For more information, see “Accessing the system board” on page Notes: • This task requires a flathead screwdriver. • Do not unplug the fan cable upon opening the metal panel. Note: Unpack the memory card. Note: Avoid touching the connection points along the edge of the card. On the system board, open the memory card connector latches.
Page 25: Installing A Flash Memory Or Firmware Card
Additional printer setup Notch Ridge Push the memory card straight into the connector until it clicks into place. Reattach the system board cover. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
Page 26: Installing An Internal Solutions Port
Reattach the system board cover. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 27 Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Remove the cover. Turn the screws on the metal panel counterclockwise to remove them, and then pull the panel down. Note: Remove the two screws emphasized in the illustration.
Page 28 Additional printer setup Unpack the ISP and Connectivity Installation Kit. Plastic mounting bracket Screws Connectivity Installation Kit Plastic cover Screws Metal housing ISP cable Note: Several parts may be in the ISP and Connectivity Installation Kit. Remove the old ISP cable.
Page 29 Additional printer setup Using a thumbscrew, attach the plastic mounting bracket to the back of the ISP. Insert the ISP into the metal housing. Note: The plastic mounting bracket attached to the ISP has three tabs that will click into the holes of the metal housing.
Page 30 Additional printer setup Attach the ISP cable to the connector on the ISP. Attach the ISP to the metal panel using three screws that came with the Connectivity Installation Kit.
Page 31 Additional printer setup Attach the ISP cable to the connector on the system board. Reconnect the fan cable to its connector on the system board.
Page 32: Installing A Printer Hard Disk
Snap on the plastic cover over the metal housing. Installing a printer hard disk The optional printer hard disk can be installed with or without a Lexmark Internal Solutions Port (ISP). CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 33 Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Access the system board. For more information, see “Accessing the system board” on page Notes: •...
Page 34: Removing The Printer Hard Disk
Additional printer setup Align the standoffs of the printer hard disk to the holes on the system board, and then press on the printer hard disk until the standoffs are in place. Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Reattach the system board cover.
Page 35 Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Access the system board. For more information, see “Accessing the system board” on page Notes: •...
Page 36: Installing Optional Trays
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any options you have purchased in the following order: •...
Page 37 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 38 Additional printer setup Attach the thumbscrews on top of the printer stand.
Page 39 Additional printer setup Align the optional tray to the printer stand, then lower the printer to the tray. Lock the standard and optional trays together using the brackets that came with the optional tray. Open the standard 250- and optional 550‑sheet tray.
Page 40 Additional printer setup Remove the screw from the 250‑sheet tray. Place a bracket over the screw hole and secure it with the screw. Close the trays. Lock the optional 550‑sheet tray to the printer stand. Open the optional 550‑sheet tray and remove the screw.
Page 41 Additional printer setup Open the printer stand. Place a bracket over the screw hole and secure it with the screw. Close the optional tray and printer stand. Plug in the electrical connections between trays. Attach brackets to the back of the printer, optional tray, and printer stand. Bracket to lock optional tray to printer Bracket to lock optional tray to printer stand...
Page 42 Additional printer setup Insert brackets on the slots located at the back of the optional tray and printer stand. Secure the brackets with screws. Insert brackets on the slots located at the back of the printer and optional tray.
Page 43 Additional printer setup Secure the brackets with screws. Insert the bases on the slots at the sides of the printer stand and secure them with screws. Turn the printer back on. Set the printer software to recognize the optional input source. For more information, see “Adding available options in the print driver”...
Page 44 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 45 Additional printer setup Lift the upper portion of the printer stand, leaving the base. Attach the thumbscrews on the caster base.
Page 46 Additional printer setup Align the trays to the caster base, then lower the printer to the trays. Lock the standard and optional trays together using the brackets that came with the optional tray. Open the standard 250- and optional 550‑sheet tray.
Page 47 Additional printer setup Remove the screw from the 250‑sheet tray. Place a bracket over the screw hole and secure it with the screw. Close the trays. Lock the optional 550‑sheet trays together using the screws that came with the trays. Remove the upper optional 550-sheet tray drawer.
Page 48 Additional printer setup Reach into the lower optional tray and insert a screw, pushing it upward to the optional tray above it. Plug in the electrical connections between trays. Attach brackets to the back of the printer and optional trays. Insert brackets on the slots located at the back of the optional trays.
Page 49: Attaching Cables
Additional printer setup Insert brackets on the slots located at the back of the printer and optional tray. Secure the brackets with screws. Insert the bases on the slots at the sides of the caster base and secure them with screws. Turn the printer back on.
Page 50: Verifying Printer Setup
Additional printer setup Connect the printer to the computer using a USB cable or Ethernet cable. Be sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable to the Ethernet port USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing.
Page 51: Setting Up The Printer Software
Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the home screen, navigate to: >...
Page 52: Networking
Additional printer setup For Macintosh users From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. Navigate to the list of hardware options, and then add any installed options. Apply the changes. Networking Note: A Service Set Identifier (SSID) is a name assigned to a wireless network.
Page 53 Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
Page 54 From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 55 Additional printer setup Note: For more information on allowing other computers on the network to use the wireless printer, see the Networking Guide. Installing the printer on a wireless network (Macintosh) Note: Make sure to disconnect the Ethernet cable when installing the printer on a wireless network. Prepare to configure the printer Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Page 56 From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the installer package for the printer.
Page 57 Additional printer setup In Mac OS X version 10.5 or later From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan • System Preferences > Print & Fax Click +. If necessary, click Add Printer or Scanner or Add Other Printer or Scanner. Click the IP tab.
Page 58: Changing Port Settings After Installing A New Network Isp
Additional printer setup Changing port settings after installing a new network ISP Notes: • If the printer has a static IP address, then you do not need to make any changes. • If the computers are configured to use the network name, instead of an IP address, then you do not need to make any changes.
Page 59: Minimizing Your Printer's Environmental Impact
Minimizing your printer's environmental impact Minimizing your printer's environmental impact Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 60: Saving Energy
Minimizing your printer's environmental impact Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams.
Page 61: Adjusting Sleep Mode
Minimizing your printer's environmental impact Choose Use factory default settings. This setting supports the performance specifications of your printer. Note: Selecting Photo from the driver may disable Quiet Mode and provide better print quality and full speed printing. Reduce printer noise. •...
Page 62: Recycling
Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Page 63: Recycling Lexmark Packaging
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 64: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type The Paper Size setting is automatically sensed according to the position of the paper guides in each tray except in the standard 150‑sheet tray (Tray 1) and in the multipurpose feeder. The Paper Size setting for Tray 1 is set manually via the wheel on the tray, while the Paper Size setting for the multipurpose feeder is set in the Paper Size menu.
Page 65 Loading paper and specialty media Notice the size indicators at the bottom of the tray. Use these indicators to help position the guides. Make sure to release the width guide lock at the rear of the tray. Squeeze and then slide the width guide to the correct position for the paper size you are loading.
Page 66 Loading paper and specialty media Squeeze and then slide the length guide to the correct position for the paper size you are loading. Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 67 Loading paper and specialty media Adjust both the width and length guides to lightly touch the edge of the paper stack. Make sure the paper fits loosely in the tray, lies flat, and is not bent or wrinkled. Turn the wheel clockwise to set the paper size. Lock the width guide.
Page 68: Loading The Multipurpose Feeder
Loading paper and specialty media Insert the tray. From the printer control panel, verify the Paper Size and Paper Type for the tray based on the paper you loaded. Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes.
Page 69 Loading paper and specialty media Gently pull the extension until it is fully extended. Flex the sheets of paper or specialty media back and forth to loosen them. Do not fold or crease them. Straighten the edges on a level surface. Paper Envelopes Transparencies...
Page 70 Loading paper and specialty media Notes: • Load A3‑, A6‑, 11x17, JIS B4‑, Statement‑ and legal‑size media in short‑edge orientation. • Load A4‑, A5‑, Exec‑, JIS B5‑ and letter‑size media in long‑edge orientation. • Load envelopes flap side up in short‑edge orientation. •...
Page 71: Linking And Unlinking Trays
Loading paper and specialty media Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or for printing multiple copies. When one linked tray is empty, paper feeds from the next linked tray. When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked.
Page 72: Assigning A Custom Paper Type Name
Loading paper and specialty media Assigning a custom paper type name From the home screen, navigate to: > Paper Menu > Paper Size/Type Select the tray number or MP Feeder Type. Touch the left or right arrow until Custom Type [x] or another custom name appears. Touch Configuring a custom name If the printer is on a network, then you can use the Embedded Web Server to define a name other than Custom Type [x]...
Page 73: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them: Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m (16–47‑lb) grain long paper.
Page 74: Unacceptable Paper
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser and LED (electrophotographic) printers. In 1998, Lexmark presented to the US government a study demonstrating that recycled paper produced by major mills in the US fed as well as non-recycled paper. However, no...
Page 75: Storing Paper
Paper and specialty media guide Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 76: Supported Paper Sizes, Types, And Weights
Note: To use a paper size that is unlisted, configure a Universal paper size. For more information on card stock and labels, see the Card Stock & Label Guide available on the Lexmark support Web site at http://support.lexmark.com.
Page 77 Paper and specialty media guide Paper size and 150‑ 250‑ sheet 550‑ Manual Manual MP Feeder Duplex Dimension sheet tray tray sheet tray Paper Envelope 11x17 279 x 432 mm (11 x 17 in.) Oficio (México) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm...
Page 78: Supported Paper Types And Weights
Paper and specialty media guide Paper size and 150‑ 250‑ sheet 550‑ Manual Manual MP Feeder Duplex Dimension sheet tray tray sheet tray Paper Envelope Other Envelope 86 x 165 mm to 216 x 356 mm (3.375 x 6.50 in. to 8.5 x 14 in.) Paper size is supported if printer is set to metric.
Page 79: Printing
Printing Printing Printing a document Printing a document From the printer control panel, set the paper type and size to match the paper loaded. Send the print job: For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Adjust the settings, if necessary.
Page 80: Printing From A Flash Drive
Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application, visit http://lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing from a flash drive...
Page 81: Printing Specialty Documents
Printing From the printer control panel, touch the document you want to print. Touch the arrows to increase the number of copies to print, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. •...
Page 82: Tips On Using Transparencies
• Before loading transparencies, flex the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Page 83: Tips On Using Labels
Note: Use paper label sheets for occasional use only. Vinyl, pharmacy, and dual‑sided labels are not supported. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. When printing on labels: •...
Page 84: Printing Confidential And Other Held Jobs
Printing • Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 220°C (446°F) without releasing hazardous emissions.
Page 85: Canceling A Print Job
Printing From the home screen, navigate to: > Reports > Print Directory Using Max Speed and Max Yield The Max Speed and Max Yield settings let you choose between a faster print speed or a higher toner yield. Max Yield is the factory default setting.
Page 86: Canceling A Print Job From The Computer
Printing Canceling a print job from the computer For Windows users Open the printers folder, and then select your printer. From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users From System Preferences in the Apple menu, navigate to your printer. From the print queue, select the print job you want to cancel, and then delete it.
Page 87: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Supplies Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page General Settings Cyan Cartridge Paper Size/Type Device Statistics Flash Drive Menu Magenta Cartridge Configure MP Network Setup Page Print Settings Yellow Cartridge Substitute Size...
Page 88: Supplies Menu
Understanding the printer menus Supplies menu Menu item Description Replace Supply Lets you reset the supply counter for the separator pick assembly and roller Separator Pick Assembly and Roller • Select Yes to reset the supply counter. Waste Toner Bottle •...
Page 89 Understanding the printer menus Menu item Description Black Cartridge Shows the status of the black toner cartridge Early Warning Invalid Near End of Life Replace Missing Defective Unsupported Cyan Imaging Unit Shows the status of the cyan imaging unit Early Warning Replace Missing Magenta Imaging Unit...
Page 90: Paper Menu
Understanding the printer menus Menu item Description Fuser Shows the status of the fuser Early Warning Replace Missing Transfer Module Shows the status of the transfer module Early Warning Replace Missing Maintenance Kit Shows the status of the maintenance kit Replace Paper menu Default Source menu...
Page 91 Understanding the printer menus Paper Size/Type menu Menu item Description Tray [x] Size Specifies the paper size loaded in each tray (LEF) Letter Notes: Legal • Letter is the US factory default setting. A4 is the international factory JIS B4 default setting.
Page 92 Understanding the printer menus Menu item Description MP Feeder Size Specifies the paper size loaded in the multipurpose feeder Letter Notes: Legal • Letter is the US factory default setting. A4 is the international factory Executive default setting. JIS B4 •...
Page 93 Understanding the printer menus Menu item Description Manual Paper Size Specifies the size of the paper loaded manually Letter Note: Letter is the US factory default setting. A4 is the international factory Legal default setting. Executive JIS B4 11 x 17 Oficio (México) Folio Statement...
Page 94: Configure Mp Menu
Understanding the printer menus Menu item Description Manual Envelope Type Specifies the type of envelope loaded manually Envelope Note: Envelope is the factory default setting. Rough Envelope Custom Type [x] Note: Only installed trays are listed in this menu. Configure MP menu Menu item Description Configure MP...
Page 95 Understanding the printer menus Menu item Description Transparency Weight Specifies the relative weight of the transparencies loaded Normal Note: Normal is the factory default setting. Heavy Light Recycled Weight Specifies the relative weight of the recycled paper loaded Normal Note: Normal is the factory default setting. Heavy Light Glossy Weight...
Page 96: Paper Loading Menu
Understanding the printer menus Menu item Description Colored Weight Specifies the relative weight of the colored paper loaded Normal Note: Normal is the factory default setting. Heavy Light Light Weight Specifies the relative weight of the paper loaded Light Note: Light is the factory default setting. Heavy Weight Specifies the relative weight of the paper loaded Heavy...
Page 97: Custom Types Menu
Understanding the printer menus Letterhead Loading Determine and set two‑sided printing for all print jobs that specify Letterhead as the paper type. Duplex Preprinted Loading Determine and set two‑sided printing for all print jobs that specify Preprinted as the paper type. Duplex Colored Loading Determine and set two‑sided printing for all print jobs that specify...
Page 98: Custom Names Menu
Understanding the printer menus Menu item Description Recycled Specifies a paper type when the Recycled setting is selected in other menus Paper Notes: Card Stock • Paper is the factory default setting. Transparency • The custom media type must be supported by the selected tray or Glossy multipurpose feeder in order to print from that source.
Page 99: Reports Menu
Understanding the printer menus Menu item Description Feed Direction Specifies the feed direction Short Edge Notes: Long Edge • Short Edge is the factory default setting. • Long Edge appears only if the longest edge is shorter than the maximum width supported by the tray. Reports menu Reports menu Menu item...
Page 100: Network/Ports Menu
Understanding the printer menus Network/Ports menu Active NIC menu Menu item Description Active NIC Notes: Auto • Auto is the factory default setting. [list of available network cards] • This menu item appears only if an optional network card is installed. Standard Network or Network [x] menus Note: Only active ports appear in this menu;...
Page 101 Understanding the printer menus Menu item Description Network Buffer Sets the size of the network input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The value can be changed in 1‑KB increments. •...
Page 102: Network Card Menu
Understanding the printer menus Reports menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network Setup > Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address Network Card menu This menu is available from the Network/Ports menu: Network/Ports >...
Page 103: Ipv6 Menu
Understanding the printer menus Gateway View or change the current TCP/IP gateway. Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP Specify the BOOTP address assignment setting.
Page 104: Wireless Menu
Understanding the printer menus Menu item Description Enable IPv6 Enables IPv6 in the printer Note: On is the factory default setting. Auto Configuration Specifies whether the network adapter accepts the automatic IPv6 address configuration entries provided by a router Note: On is the factory default setting. Set Hostname Lets you set the hostname Note: These settings can be changed only from the Embedded Web...
Page 105: Appletalk Menu
Understanding the printer menus Menu item Description Choose Network Lets you select an available network for the printer to use [list of available networks] View Signal Quality Lets you view the quality of the wireless connection View Security Mode Lets you view the encryption method that a wireless network uses Note: Wi-Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless network and enable network security without requiring prior knowledge of Wi‑Fi technology.
Page 106 Understanding the printer menus Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting. •...
Page 107 Understanding the printer menus Menu item Description ENA Address Sets the network address information for an external print server yyy.yyy.yyy.yyy Note: This menu item is available only if the printer is attached to an external print server through the USB port. ENA Netmask Sets the netmask information for an external print server yyy.yyy.yyy.yyy...
Page 108 Understanding the printer menus Menu item Description Parallel Buffer Sets the size of the parallel input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. Disabled • Disabled turns off job buffering. Any print jobs already buffered on the printer hard disk are printed before normal processing resumes.
Page 109 Understanding the printer menus Menu item Description Mac Binary PS Sets the printer to process Macintosh binary PostScript print jobs Auto Notes: • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. ENA Address Sets the network address information for an external print server yyy.yyy.yyy.yyy...
Page 110 Understanding the printer menus Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then processes it appropriately.
Page 111: Smtp Setup Menu
Understanding the printer menus Menu item Description Robust XON Determines whether the printer communicates availability to the computer Notes: • Off is the factory default setting. • This menu item applies only to the serial port if Serial Protocol is set to XON/XOFF.
Page 112 Understanding the printer menus Menu item Description SMTP Timeout Specifies the amount of time in seconds before the server stops trying to send an e‑mail 5–30 Note: 30 seconds is the factory default setting. Reply Address Specifies a reply address of up to 128 characters in the e-mail sent by the printer Use SSL Sets the printer to use SSL for increased security when connecting to the...
Page 113: Security Menu
Understanding the printer menus Security menu Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login failures Failure time frame Notes: Lockout time •...
Page 114 Understanding the printer menus Menu item Description Repeat Job Expiration Sets a time limit on how long the printer stores print jobs 1 hour 4 hours 24 hours 1 week Verify Job Expiration Sets a time limit on how long the printer stores print jobs needing verification 1 hour 4 hours 24 hours...
Page 115: Security Audit Log Menu
Understanding the printer menus Security Audit Log menu Menu item Description Export Log Enables an authorized user to export the audit log Notes: • To export the audit log from the printer control panel, a flash drive must be attached to the printer. •...
Page 116: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models. You may Francais need to install a special hardware for some languages. Deutsch Italiano Espanol...
Page 117 Understanding the printer menus Keyboard Specify a language and custom key information for the display keyboard. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portugues Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese...
Page 118 Understanding the printer menus Displayed Information Specify what is displayed in the upper corners of the home screen. Left side For Left side and Right side, select from the following options: Right side None Custom Text [x] IP Address Hostname Contact Name Location Date/Time...
Page 119 Understanding the printer menus Home screen customization Change the icons that appear on the home screen. Change Language For each icon, select from the following options: Search Held Jobs Display Held Jobs Do not display USB Drive Profiles and Solutions Bookmarks Jobs by User Date Format...
Page 120 Understanding the printer menus Alarms Set an alarm when the printer requires user intervention. Alarm Control For each alarm type, select from the following options: Cartridge Alarm Single Continuous Notes: • Single is the factory default setting for Alarm Control and Cartridge Alarm.
Page 121 Understanding the printer menus Timeouts Set the amount of time the printer waits to receive an end‑of‑job message before canceling the rest of the job. Print Timeout Disabled Notes: 1–255 • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed.
Page 122: Flash Drive Menu
Understanding the printer menus Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Do Nothing Sleep Note: Do Nothing is the factory default setting. Factory Defaults Use the printer factory default settings. Do Not Restore Notes: Restore Now...
Page 123 Understanding the printer menus Menu item Description Paper Saver Orientation Specifies the orientation of a multiple‑page document Auto Notes: Landscape • Auto is the factory default setting. The printer chooses between portrait and Portrait landscape. • This setting applies if Paper Saver in this menu is not set to Off. Paper Saver Specifies that multiple‑page images be printed on one side of a paper Notes:...
Page 124: Setup Menu
Understanding the printer menus Menu item Description Blank Pages Specifies whether blank pages are inserted in a print job Do Not Print Note: Do Not Print is the factory default setting. Print Setup menu Menu item Description Printer Language Sets the default printer language PS Emulation Notes: PCL Emulation...
Page 125: Job Accounting Menu
Understanding the printer menus Menu item Description Download Target Sets the storage location for downloads Notes: Flash • RAM is the factory default setting. Storing downloads in RAM Disk is temporary. • Storing downloads in flash memory or on a printer hard disk places them in permanent storage.
Page 126 Understanding the printer menus Menu item Description Log Action at End of Frequency Determines how the printer responds when the frequency threshold expires None Note: None is the factory default setting. E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post &...
Page 127: Finishing Menu
Understanding the printer menus Finishing menu Menu item Description Sides (Duplex) Specifies whether duplex (2‑sided) printing is set as the default for all print jobs 1 sided Notes: 2 sided • 1 sided is the factory default setting. • You can set 2-sided printing from the software program. For Windows users, click File >...
Page 128: Quality Menu
Understanding the printer menus Menu item Description Separator Source Specifies the paper source for separator sheets Tray [x] Note: Tray 1 (standard tray) is the factory default setting. Manual Feeder Paper Saver Specifies that multiple‑page images be printed on one side of a sheet of paper Notes: 2‑Up •...
Page 129 Understanding the printer menus Enhance Fine Lines Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Note: Off is the factory default setting. Color Saver Reduce the amount of toner used for graphics and images. Notes: •...
Page 130: Utilities Menu
Understanding the printer menus Manual Color Customize the RGB color conversions. RGB Image Select from the following options: RGB Text Vivid RGB Graphics sRGB Display Display—True Black sRGB Vivid Notes: • sRGB Display is the factory default setting for RGB Image. •...
Page 131: Xps Menu
Understanding the printer menus Menu item Description Format Flash Formats the flash memory Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
Page 132: Postscript Menu
Understanding the printer menus Menu item Description Annotations Prints annotations in a PDF Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Menu item Description Print PS Error Prints a page containing the PostScript error Note: Off is the factory default setting.
Page 133 Understanding the printer menus Menu item Description Font Name Identifies a specific font and the option where it is stored Courier 10 Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for download.
Page 134 Understanding the printer menus Menu item Description PCL Emul Settings Specifies whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command Auto LF after CR Note: Off is the factory default setting. Tray Renumber Configures the printer to work with printer software or programs that use different source assignments for trays and feeders Assign MP Feeder...
Page 135: Html Menu
Understanding the printer menus HTML menu Menu Item Description Font Name Joanna MT Sets the default font for HTML documents Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font.
Page 136: Help Menu
The Help menu consists of a series of Help pages that are stored in the printer as PDF files. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available on the Lexmark Web site at www.lexmark.com.
Page 137 Understanding the printer menus Menu item Description Print All Guides Prints all the guides Color Quality Provides information about adjusting and customizing color printing Print Quality Provides information about solving print quality issues Printing Guide Provides information about loading paper and other speciality media Media Guide Provides a list of the paper sizes supported in trays, drawers, and feeders Print Defects Guide...
Page 138: Securing The Memory Before Moving The Printer
Securing the memory before moving the printer Securing the memory before moving the printer Statement of Volatility Your printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The types of memory—along with the types of data stored by each—are described below.
Page 139: Erasing Non-Volatile Memory
Securing the memory before moving the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the printer.
Page 140: Configuring Printer Hard Disk Encryption
Securing the memory before moving the printer The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Note: Your printer may not have a hard disk installed. Enabling hard disk encryption helps prevent the loss of sensitive data in the event your printer or its hard disk is stolen. Using the Embedded Web Server From the Embedded Web Server, click Settings >...
Page 141: Maintaining The Printer
Maintaining the printer Maintaining the printer Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 142 Maintaining the printer Remove the imaging unit: Open the internal cover. Push the imaging unit lock lever up and pull out the imaging unit. Locate the LED wipe at the end of the imaging unit. Make sure it is in the correct position.
Page 143 Maintaining the printer Reinstall the imaging unit. When inserted into the printer, the LED wipe will rub across the row of LEDs, thus cleaning the printhead lenses. Insert the imaging unit into the printer until it clicks into place. Using both hands, push the sides of the internal cover firmly until the cover clicks into place.
Page 144: Storing Supplies
Maintaining the printer Insert the toner cartridge into the printer and then turn the toner lock lever to the left. Repeat step 2–6 to for all imaging units. Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 145: Ordering Supplies
The Device Status page appears, displaying a summary of supply levels. Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to the Lexmark Web site at www.lexmark.com...
Page 146: Replacing Supplies
Maintaining the printer Part name Part number Magenta imaging unit C925X74G Cyan imaging unit C925X73G Ordering a fuser or a transfer module When 80.xx Fuser life warning, 80.xx Fuser near life warning, or 83.xx Transfer module life warning appears, order a replacement fuser or a transfer module. When 80.xx Replace fuser or 83.xx Replace transfer module appears, install the new fuser or the new transfer module.
Page 147 Maintaining the printer Open the internal cover. Push the imaging unit lock lever up and pull out the imaging unit with the toner cartridge attached to it. Unpack the replacement imaging unit. Peel off the black protective sheet and the toner sealing tape. Insert the imaging unit into the printer until it clicks it into place.
Page 148 Maintaining the printer Using both hands, push the sides of the internal cover firmly until the cover clicks into place. Unpack the toner cartridge, and then shake it to redistribute the toner. Peel off the toner sealing tape. Insert the toner cartridge and turn the lock lever to the left.
Page 149: Replacing A Toner Cartridge
Maintaining the printer Close the front door. Replacing a toner cartridge Open the front door. Warning—Potential Damage: To avoid overexposing the imaging units, do not leave the door open for more than 10 minutes. Turn the toner lock lever to the right and pull the toner cartridge out. Unpack the toner cartridge, and then shake it to redistribute the toner.
Page 150: Replacing The Waste Toner Bottle
Maintaining the printer Peel off the toner sealing tape. Insert the new cartridge into the printer and then turn the toner lock lever to the left. Close the front door. Replacing the waste toner bottle Turn the printer off. Open the front door.
Page 151 Maintaining the printer Open the internal cover. Pull out the used waste toner bottle. Unpack the new waste toner bottle. Insert the new waste toner bottle into the printer.
Page 152: Moving The Printer
Maintaining the printer Using both hands, push the sides of the internal cover firmly until it clicks into place. Close the front door. From the printer control panel, reset the Waste Toner Bottle counter in the Supplies menu. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 153: Shipping The Printer
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Page 154: Administrative Support
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Using the Embedded Web Server If the printer is installed on a network, then the Embedded Web Server is available for a range of functions including: •...
Page 155: Viewing Reports
Administrative support Note: If you do not know the IP address of the printer, then you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Device Status.
Page 156: Clearing Jams
Clearing jams Clearing jams By carefully selecting paper and specialty media and loading it properly, you can avoid most jams. If jams occur, follow the steps outlined in this chapter. Note: If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available.
Page 157 Clearing jams Area Jam numbers What to do Open the side cover, and then remove any jams. Open the side cover, and then remove any jams. Open the side cover, and then remove any jams. Open the side cover. Lower the duplex unit, and then remove any jams. 231‑239 Open the side cover.
Page 158: 200 Paper Jam
Clearing jams 200 paper jam Open the side door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Pull the jammed paper up and out to remove it from the paper path. Notes: •...
Page 159: Paper Jam
Clearing jams 201 paper jam Open the side door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Determine where the jam is located, and then remove it: If the paper is visible under the fuser, then grasp it on each side and pull it out.
Page 160: 203 Paper Jam
Clearing jams Notes: • Make sure all paper fragments are removed. • Pull the jammed paper downwards. • If the paper is in the fuser, then the fuser nip release lever should be lowered and should be switched to envelope mode. •...
Page 161: 230 Paper Jam
Clearing jams 230 paper jam Open the side door. Hold onto the handles of the duplexing unit, open the cover, and then remove any jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 162: 24X Paper Jam
Clearing jams Close the cover of the duplexing unit. Close the side door. Touch Continue, jam cleared. 24x paper jam Paper jam in Tray 1 Check the side access door to trays and then pull the jammed pages out. Note: Make sure all paper fragments are removed.
Page 163 Clearing jams Open Tray 1, and then pull the jammed pages straight up and out. Note: Make sure all paper fragments are removed. Close Tray 1. Touch Continue, jam cleared. Paper jam in one of the optional trays Check the side access door to trays and then pull the jammed pages out. Note: Make sure all paper fragments are removed.
Page 164: 250 Paper Jam
Clearing jams Open the specified tray, and then pull the jammed pages out. Note: Make sure all paper fragments are removed. Close the tray. Touch Continue, jam cleared. 250 paper jam Remove any jammed pages from the multipurpose feeder. Load paper into the multipurpose feeder. Touch Continue, jam cleared.
Page 165: Troubleshooting
Troubleshooting Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 166: Close Front Or Side Door
Troubleshooting • Touch Cancel job to cancel the print job. Change [paper source] to [custom string] Try one or more of the following: • Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.
Page 167: Disk Corrupted
Troubleshooting Disk corrupted The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted. Touch Format disk to reformat the printer hard disk and clear the message. Note: Formatting deletes all the files stored on the printer hard disk.
Page 168 Troubleshooting Load [src] with [custom type name] Try one or more of the following: • Load the specified paper in the tray or feeder. • Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default paper source.
Page 169: Paper Changes Needed
Troubleshooting Load Manual Feeder with [custom string] Try one or more of the following: • Load the specified paper in the manual feeder. • Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. •...
Page 170: Supply Needed To Complete Job
Troubleshooting Note: Held jobs that are not restored stay on the hard disk and are inaccessible. Supply needed to complete job A supply needed to complete the job is missing. Touch Cancel to clear the message. Tray [x] paper size unsupported The paper size in the specified tray is unsupported.
Page 171: Insufficient Memory To Support Resource Save Feature
Troubleshooting • Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the data being printed. • Cancel the print job. 35 Insufficient memory to support Resource Save feature Try one or more of the following: •...
Page 172: Memory Full
Troubleshooting 38 Memory full Try one or more of the following: • Touch Cancel job to clear the message. • Install additional printer memory. 39 Complex page, some data may not have printed Try one or more of the following: •...
Page 173: Standard Network Software Error
Troubleshooting 54 Standard network software error Try one or more of the following: • Touch Continue to continue printing. • Turn the printer off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 54 Network [x] software error Try one or more of the following: •...
Page 174: Standard Parallel Port Disabled
Troubleshooting 56 Standard parallel port disabled Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is not set to Disabled. 56 USB port [x] disabled Try one or more of the following: •...
Page 175: Too Many Trays Attached
Troubleshooting 58 Too many trays attached Turn the printer off. Unplug the power cord from the wall outlet. Remove the additional trays. Connect the power cord to a properly grounded outlet. Turn the printer back on. 58 Input config error Turn the printer off.
Page 176: Xx Replace Fuser
Troubleshooting 80.xx Replace fuser Replace the fuser using the instruction sheet that came with the replacement part. 80.xx Fuser missing Replace the fuser, following the instruction sheet that came with the replacement part. Touch Continue to clear the message and continue printing. 82.xx Replace waste toner bottle Replace the waste toner bottle.
Page 177 Troubleshooting 84.xx [color] imaging unit nearly low Order a replacement imaging unit. When print quality is reduced, install the new imaging unit, following the instruction sheet that came with the replacement part. Touch Continue to clear the message and continue printing. 84.xx [color] imaging unit low Order a replacement imaging unit immediately.
Page 178: Solving Printing Problems
The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Solving printing problems Multiple‑language PDF files do not print The PDF files may contain unavailable fonts.
Page 179: Confidential And Other Held Jobs Do Not Print
Contact your system support person to make sure the network is functioning correctly. The printer software is available on the Lexmark Web site at http://support.lexmark.com. USB,...
Page 180: Print Job Takes Longer Than Expected
Troubleshooting AKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them. Print job takes longer than expected Try one or more of the following: EDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
Page 181: Tray Linking Does Not Work
Troubleshooting Tray linking does not work These are possible solutions. Try one or more of the following: OAD THE SAME SIZE AND TYPE OF PAPER • Load the same size and type of paper in each tray to be linked. •...
Page 182: Solving Home Screen Application Problems
Troubleshooting Solving home screen application problems An application error has occurred HECK THE SYSTEM LOG FOR RELEVANT DETAILS Type the printer IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the printer, then you can: •...
Page 183: Paper Tray Problems
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. Cannot detect flash memory card Make sure the flash memory card is securely connected to the printer system board.
Page 184: Internal Print Server Does Not Operate Correctly
Troubleshooting HECK THE CABLE Make sure you are using the correct cable and that it is securely connected to the Internal Solutions (ISP) port. AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information on installing the network printing software, see the Networking Guide on the Software and Documentation CD.
Page 185: Solving Paper Feed Problems
Troubleshooting Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: HECK THE PAPER Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines. AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
Page 186: Solving Print Quality Problems
Troubleshooting Solving print quality problems If these suggestions do not correct the problem, then contact customer support. You may have a printer part that requires adjustment or replacement. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Page 187: Gray Background
Troubleshooting Gray background ABCDE ABCDE ABCDE HECK THE ONER ARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel Quality menu, change the setting. • For Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Print dialog. HE TONER CARTRIDGE MAY BE WORN OR DEFECTIVE Replace the toner cartridge.
Page 188: Paper Curl
Troubleshooting Light colored line, white line, or incorrectly colored line appears on prints ABCDE ABCDE ABCDE ABCDE ABCDE Try one or more of the following: AKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE Replace the defective toner cartridge. AKE SURE THE IMAGING UNIT IS NOT DEFECTIVE Replace the defective imaging unit.
Page 189: Print Irregularities
Troubleshooting Print irregularities ABCDE ABCDE ABCDE Try one or more of the following: OAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
Page 190: Print Is Too Dark
Troubleshooting Print is too dark Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting may be too dark, the Brightness setting may be too dark, or the Contrast setting may be too high.
Page 191: Print Is Too Light
Troubleshooting Print is too light Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting may be too light, the Brightness setting may be too light, or the Contrast setting may be too low.
Page 192: Printer Is Printing Blank Pages
Troubleshooting AKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE Replace the defective toner cartridge. Printer is printing blank pages Try one or more of the following: AKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE Remove the cartridge and make sure the packing material is properly removed.
Page 193: Shadow Images Appear On Prints
Troubleshooting Cause Solution An imaging unit is defective. Replace the imaging unit if the defects occur every: • 41.0 mm (1.61 in.) • 75.0 mm (2.95 in.) If marks occur down the page repeatedly in all colors: The fuser is defective. Replace the fuser if the defects occur every: •...
Page 194: Skewed Print
Troubleshooting Skewed print These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES Move the length and width guides in the tray to the correct positions for the paper size loaded. • Make sure the guides are not too far from the paper stack. •...
Page 195: Streaked Horizontal Lines Appear On Prints
Troubleshooting Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Try one or more of the following: ELECT ANOTHER TRAY OR FEEDER • From the printer control panel Paper Menu, select Default Source. • For Windows users, select the paper source from Print Properties. •...
Page 196: Toner Fog Or Background Shading Appears On The Page
Troubleshooting AKE SURE THERE IS NO WORN DEFECTIVE OR EMPTY TONER CARTRIDGE Replace the worn, defective, or empty toner cartridge. LEAR THE PAPER PATH AROUND THE TONER CARTRIDGE Check the paper path around the toner cartridge. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 197: Solving Color Quality Problems
Troubleshooting Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies that meet the printer specifications. HECK THE PAPER TYPE SETTING Make sure the paper type setting is set to Transparency: From the printer control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: •...
Page 198 Troubleshooting What is CMYK color? Cyan, magenta, yellow, and black (known as CMYK color) inks or toners can be printed in various amounts to produce a large range of colors observed in nature. For example, cyan and yellow can be combined to create green. Printing presses, inkjet printers, and color laser/LED printers create colors in this manner.
Page 199 Troubleshooting Manual Color Correction applies to RGB and CMYK color conversion table mappings as defined in the Manual Color menu. You can select any of the different color conversion tables for RGB or CMYK: Color conversion table Settings • sRGB Display •...
Page 200: Embedded Web Server Does Not Open
Troubleshooting Color specification and object to be Color Correction setting Sample pages to use printed RGB—Text Auto sRGB Vivid Manual Manual Color RGB Text Setting RGB—Graphic Auto sRGB Vivid Manual Manual Color RGB Graphic Setting RGB—Image Auto sRGB Display Manual Manual Color RGB Image Setting CMYK—Text Auto...
Page 201: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1‑800‑539‑6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.
Page 202: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 203 Notices Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 204: Modular Component Notice
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 205: Product Disposal
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 206: Power Consumption
Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient temperature 15.6 to 32.2°...
Page 207: Hibernate Mode
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 240 minutes.
Page 208: Regulatory Notices For Wireless Products
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 209: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 210 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 211 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 212 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 213: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 214 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version 1 (IKEv1) implemented in the product or service.
Page 215: Index
Index Index 550‑sheet tray, optional adding hardware options Numerics installing 43 print driver 51 1565 Emulation error, load 56 Parallel port [x] disabled 173 Adjusting color 165 emulation option 178 56 Serial port [x] disabled 173 adjusting printer display 200 paper jam 158 56 Standard parallel port brightness 62 201 paper jam 159...
Page 216 Index Change [paper source] to [custom Ethernet network string] load [orientation] 166 preparing to set up for Ethernet Default Source menu 90 Change [paper source] to [custom printing 52 directory list type name] 165 Ethernet port 49 printing 84 Change [paper source] to [custom Ethernet setup disk wiping 139 type name] load [orientation] 165...
Page 217 Index Hibernate Mode using 61 jam numbers max speed and max yield hiding icons on the home screen 17 understanding 156 using 85 home screen jam numbers and locations 156 memory applications 18 jams types installed on printer 138 buttons, understanding 13 avoiding 156 memory card hiding icons 17...
Page 218 Index Utilities 130 clipped images 186 Wireless 104 fine horizontal lines 186 paper XPS 131 gray background 187 characteristics 73 menus diagram 87 light colored line, white line, or letterhead 74 Miscellaneous menu 113 incorrectly colored line appears preprinted forms 74 mobile device on prints 188 recycled 74...
Page 219 Index printer control panel 54 Standard network software Change [paper source] to [custom adjusting brightness 62 error 173 string] 166 factory defaults, restoring 155 55 Unsupported option in slot Change [paper source] to [custom understanding 11 [x] 173 string] load [orientation] 166 printer hard disk 56 Parallel port [x] disabled 173 Change [paper source] to [custom...
Page 220 SMTP Setup menu 111 toner cartridges using 59, 74 Some held jobs were not ordering 145 recycling restored 169 recycling 63 Lexmark packaging 63 Standard Network menu 100 toner darkness Lexmark products 62 standard tray adjusting 79 toner cartridges 63 loading 64...
Page 221 Index touch screen fine horizontal lines 186 using Quiet Mode 60 buttons, using 14 gray background 187 using recycled paper 59 transfer module light colored line, white line, or using the Embedded Web ordering 146 incorrectly colored line appears Server 154 transparencies on prints 188 using the touch‑screen buttons 14...

Lexmark C925 User Manual

Safety Information

Learning about the Printer

Understanding the Home Screen

Setting up and Using the Home Screen Applications

Additional Printer Setup

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding the Printer Menus

Securing the Memory before Moving the Printer

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

Need help?

Questions and answers

Related Manuals for Lexmark C925

Summary of Contents for Lexmark C925