IBM 7378 Problem Determination And Service Manual page 137

Table 8. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing, System x3400 M3 Types 7378 and 7379," on page 141 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a Trained
service technician.
Message
number Component
201-802-xxx Memory
201-803-xxx Memory
201-804-xxx Memory
Test State Description
Memory Test Aborted Test aborted:
the end
address in the
E820 function
is less than 16
MB.
Memory Test Aborted Test aborted:
could not
enable the
processor
cache.
Memory Test Aborted Test aborted:
the memory
controller buffer
request failed.
Action
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that all DIMMs are enabled in the
Setup utility.
4. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the DSA log in the Firmware/VPD section for
this component. For more information, see
"Updating the firmware" on page 302.
5. Run the test again.
6. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the DSA log in the Firmware/VPD section for
this component. For more information, see
"Updating the firmware" on page 302.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the DSA log in the Firmware/VPD section for
this component. For more information, see
"Updating the firmware" on page 302.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 3. Diagnostics
119