Scanning Problems - Lexmark MB2338 User Manual

Troubleshooting
Action
Step 2
Decrease the incoming fax transmission speed.
a
Open a web browser, and then type the printer IP address in
the address field.
Notes:
•
View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
•
If you are using a proxy server, then temporarily disable it
to load the web page correctly.
b
Click Settings > Fax > Analog Fax Setup > Fax Receive
Settings > Admin Controls.
c
Select a Max Speed setting.
d
Apply the changes.
Is the fax print quality satisfactory?
Step 3
Replace the toner cartridge.
For more information, see the instruction sheet that came with the
supply.
Is the fax print quality satisfactory?

Scanning problems

Cannot scan from a computer
Action
Step 1
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Resend the scan job.
Can you send the scan job?
Step 2
a
Make sure that the cables between the printer and the print
server are secure.
For more information, see the setup documentation that came
with the printer.
b
Resend the scan job.
Can you send the scan job?
Yes No
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
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customer
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