KoamTac KDC20 User Manual page 139

ISSUE
KDC not working
KDC not charging
Failed reading
KDC reads
wrong barcode
Can't communicate
with PC, PDA,
or smartphone
LED blinks yellow
Buffer Full Message
Empty Battery
Message
CAUSE
Dead battery
z
Hardware
z
failure
Bad battery
z
Poor USB port
z
Damaged
z
barcode
Out of scan
z
range
z
Incorrect angle
z
Symbology
z
not
supported
Scan options
z
Dirty scan
z
window
Damaged scan
z
window
Dirty scan
z
window
Damaged scan
z
window
Poor quality
z
barcode
z
z
USB cable is not
z
connected
properly
Software is not
z
working
properly
COM
z
configuration
Low battery
z
power
z
Full Memory
z
Empty battery
z
z
SOLUTION
Charge battery by connecting KDC to
your PC using the included cable
Contact distributor for technical
support
Replace battery – Contact Local
Distributor
USB port doesn't supply proper
current to KDC
- Charge KDC using a different USB
port on your PC
Scan a different barcode
Move the scanner closer to barcode
Move scanner farther from the
barcode
Change the angle of scanner to
barcode
Contact KOAMTAC -
www.KOAMTAC.com for possibility of
custom symbology support
Check scan option settings
Clean scan window
Replace scan window
Clean scan window
Replace scan window
Select only necessary barcodes
Increase minimum barcode length
Increase security level
Check cable connection between
KDC and host device
Reload the software
Check COM port configurations
Charge the battery by connecting KDC
to PC.
KDC will lose collected data if the
battery is empty.
Clear the Memory using
Synchronization program
Connect USB immediately.
Synchronize the collected data and