Appendices; Troubleshooting - Citizen CL-E321 User Manual

11. Appendices

11.1 Troubleshooting

The status LED and buzzer are used to confirm error status when errors occur in the
printer.
Status Buzzer
LED
Flashes 2 short Head Up Error
in red tones
Flashes 3 short End of Media Error
in red tones
Flashes 4 short Media Load Error
in red tones Media Jam Error
Flashes 5 short End of Ribbon Error
in red tones
Flashes 6 short Cutter Error
in red tones (models with cutters)
Error Error description (in bold) and resolution
Top cover is not closed correctly.
Close the top cover correctly.
Ÿ
Printer has run out of media.
Media is not set correctly.
Open the top cover and load media or set the media correctly.
Ÿ
Label gaps or black lines cannot be detected.
Ÿ Check the media sensor positions.
Readjust the media sensors.
Ÿ
Ÿ Make sure the selection of transmissive sensor, reflective
sensor, or continuous media matches the type of media used.
Media cannot be transported.
Ÿ Open the top cover, remove any media blocking transport,
and set the media again.
Printer has run out of ribbon.
Ÿ Open the cover and replace the ribbon.
Ribbon is not loaded correctly.
Ÿ Open the cover and load the ribbon again.
Cutter is not operating.
Open the top cover and remove any media or other object
Ÿ
blocking cutter operation.
If the cutter does not operate after removing foreign objects,
Ÿ
the cutter may not be connected or installed correctly or may
have failed. Contact your retailer.
Home position cannot be detected.
Ÿ The auto cutter may have failed. Contact your retailer.
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