Troubleshooting - Cisco D9865 Installation And Operation Manual

Troubleshooting

General
If you experience any problems operating your satellite receiver, the following table
may help you resolve your problem.
Problem
Blank screen (TV
switched on)
Scrambled channel
(not decoded)
Cannot access a
password protected
on-screen option
Remote Control not
operating properly
Program Not
Authorized message is
displayed
Authorization Key Not
Received message is
displayed
No signal
Blank (black) screen is
displayed after exiting
to video from menus
4035197 Rev C
Cause
• Normal operation if
receiver is not on (power
switch on back panel).
• Subscriber services may
not be authorized for the
channel.
• You have entered an
incorrect password or the
password has been
changed.
• The remote control may
be defective, or the
batteries are incorrectly
installed, or require
replacement.
• Subscriber services are
not authorized for
selected channel.
• Subscriber services are
not authorized due to
authorization key not
being received.
• Installation or signal
problem.
• Channel 0 is displayed
after exiting to video
following changes made
to the current receiver
setup.
D9865 Satellite Receiver Installation and Operation Guide
Remedy
• Press the Display button
on the receiver front
panel or remote control.
• Check that your
subscriber services are
currently authorized
(contact your service
provider).
• Check that you are using
the correct password. If
the password is lost or
unavailable, contact your
local service provider.
• Replace or correctly
install the remote control
batteries.
• Check that your
subscriber services are
authorized by viewing
signal status on the Dish
Setup menu (or contact
your service provider).
• Same as above.
• Check connections to
receiver, dish alignment
and/or tuning setup.
• Press CH+ or CH- on
remote control to display
channels.
7-19