Dante Troubleshooting; Simplifying The Network For Troubleshooting; Troubleshooting The Network Interface - Extron electronics AXI 02 AT User Manual

Dante Troubleshooting

The most common Dante troubleshooting issues occur when devices are not discovered by
the Dante Controller software, or routing is not successful. Both issues occur when software
is not able to properly discover devices operating on the Dante network.
Before moving into more difficult troubleshooting, shut down Dante Controller and reseat the
Ethernet cable connecting the host PC to the Dante network and restart Dante Controller.
This can be enough for the software to reacquire the Dante network.
If the problem persists, perform the following troubleshooting procedures in the order
presented.

Simplifying the Network for Troubleshooting

If further troubleshooting of Dante discovery is necessary, begin by simplifying the network:
1.
2.
3.
4.

Troubleshooting the Network Interface

If the issue is still present, continue to diagnose the PC network connections as described
below. Check Dante Controller after each step to see if the problem is resolved.
1.
Bypass network switches by connecting two Dante-compatible units, such as an
AXI and a DMP 128 Plus AT, via their AT ports.
Connect the PC to an unused AT port with an Ethernet cable.
Use Dante Controller to check if the issue was resolved before moving on to network
interface troubleshooting.
If the issue is resolved, add connections and hardware one at a time, checking for
proper operation after each addition, until the point of failure is discovered (typically a
bad cable or invalid redundant configuration).
Open the
Configure Dante Interface
icon (see figure 28,
Interface
Figure 28. Choose a Dante Interface Icon
Be certain the correct LAN connection is selected (the PC LAN port that is physically
connected to the Dante network) and note the IP address.
Figure 29. Configure Dante Interfaces Dialog Box
dialog box by clicking the
).
1
AXI 02 AT • Dante Controller
Choose a Dante
25