Ericsson iPECS-100 Feature Description And Operation Manual page 35

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Feature Description & Operation Manual
announcement. The second announcement can be replayed at defined intervals. If desired, the
primary message can be defined to play in full to all callers as a "guaranteed announcement" or
only for calls that queue.
When enabled, a CIQ (Calls in Queue) announcement is played to callers that are queued to
the ACD group. The CIQ announcement ("Your Call is number xx in Queue") is played to
queued callers after the 1
announcement is played. Internal callers with an iPECS Display Phone also receive the "You
are xx in queue" display message.
Operation
System
ACD group announcements are played automatically based on the ACD group assignments.
System Attendant
To record a VMIM/VSF Announcement for an ACD Group;
1. Press the [PGM] button.
2. Dial "06", the VMIM/VSF Record code.
3. Dial VSF/VMIM sequence number to select a VSF/VMIM.
4. Dial the VMIM/VSF Announcement number (01-70)
5. Dial record language type (1~3), the current announcement is played followed by
the "Press # to record" prompt.
6. Dial "#".
7. After the beep-tone, record message.
8. Press the [SAVE] button to stop recording and save the message
To delete a recording
1. Press the [PGM] button.
2. Dial "06", the VMIM/VSF Record code.
3. Dial VSF/VMIM sequence number to select a VSF/VMIM.
4. Dial the VMIM/VSF Announcement number (01-70).
5. Dial record language type (1~3), the current announcement is played followed by
the "Press # to record" prompt.
6. Press the [SPEED] button during playback to erase message
Conditions
1. ACD group announcements are recorded in the VSF or VMIM. Up to seventy (70)
Announcements are available for group announcement recordings.
Announcements 71 and 72 are reserved for MOH and Multi Language selection
announcements, respectively.
2. The CIQ Message must be recorded in the VMIM/VSF.
3. When equipped to support multiple languages, the Language selection
announcement is played prior to a guaranteed announcement.
4. To define a guaranteed announcement, assign 0 seconds to the 1st announcement
control timer.
st
announcement is played and again after each time the 2
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