Ericsson MFIM100 Manuals

Manuals and User Guides for Ericsson MFIM100. We have 1 Ericsson MFIM100 manual available for free PDF download: Feature Description And Operation Manual

Ericsson MFIM100 Feature Description And Operation Manual

Ericsson MFIM100 Feature Description And Operation Manual (464 pages)

Brand: Ericsson | Category: Server | Size: 6 MB

Table of Contents

Table of Contents

5
- Revision History
  2
- 1 Introduction
  
  15
  - Manual Application
    15
    
    Feature Information
    15
    
    Organization
    15
  - System Capacities
    16
- 2 System
  
  18
  - Account Code
    18
  - Alarm Signal/Door Bell
    20
  - Authorization Codes (Password)
    22
Related Features/Disa Retry Counter (Pgm 160-Btn 5)

24
Acd Group Help Code (Pgm 107-Btn 5)

29
- Announcements
  34
- Auto ACD DND Unavailable Service
  36
- Calls-In-Queue Routing
  38
- Related Features
  38
  - Calls-In-Queue
    39
  - Event Messages
    41
  - Group Mail Box
    42
  - Group Name
    44
  - Incoming Call Routing
    44
  - ACD Caller Controlled ICLID Routing
    45
  - Supervisor Login/Logout
    47
  - Supervisors
    47
  - Supervisor Help Response
    48
- Press the {HELP} Button
  
  48
  - Dial the Desired ACD Group Number
    48
  - Hook-Flash
    48
- Numbering Plan Station Groups
  
  48
  - ACD Group Help Code (PGM 107-Btn 5)
    48
    
    Agent Call Monitor
    49
    
    Group Status Display
    50
    
    Group Parameter Control
    52
    
    Agent Status Control
    54
  - ACD Statistics Report
    55
  - Automatic Pause Insertion
    57
  - Automatic Privacy
    58
  - Auto Service Mode Control
    59
    
    Direct Inward System Access (DISA)
    59
  - Automatic System Daylight Savings Time
    60
    
    Auto Service Mode Control
    60
  - Automatic System Time Synchronization
    61
  - Battery Back-Up, Memory
    62
  - Call Forward
    63
  - Call Forward, Preset
    67
  - Call Park
    69
  - Call Pick-Up
    70
    
    Directed Call Pick-Up
    70
    
    Group Call Pick-Up
    71
    
    Pick up Group Call Pick-Up
    72
  - Auto Call Recording
    74
  - Call Transfer
    75
    
    Call Transfer, Station
    75
    
    Call Transfer, CO/IP
    76
    
    Call Transfer, Voice Mail
    77
    
    Call Transfer, System Announcement no
    78
  - Call Waiting/Camp-On
    80
  - Co/Ip Access
    81
    
    CO/IP Line Groups
    82
  - Co/Ip Call Time Restriction
    83
  - Co/Ip Call Warning Tone Timer
    84
  - Co/Ip Queuing
    85
    
    CO/IP Access
    86
  - Conference
    87
    
    Conference Room
    87
    
    Multi-Party Voice Conference
    89
    
    Unsupervised Conference
    91
    
    Conference Group
    92
    
    Conference Member VIEW & DELETE
    94
  - Customer Site Name
    96
  - Data Line Security
    97
  - Delayed Co/Ip Ring
    98
  - Delayed Auto Attendant
    99
    
    DISA Incoming Case (Russia Only)
    99
    
    Ring Assigned Case
    99
  - Diagnostic/Maintenance
    101
  - Dial-By-Name
    102
  - Dial Pulse to Tone Switchover
    104
  - Dialing Restrictions
    105
    
    Class of Service
    105
    
    Day/Timed & Night Station COS
    107
    
    Temporary Station Cos/Lock
    107
    
    Walking COS
    107
    
    Temporary Station Cos/Lock
    108
    
    For DISA Access. Entering a Station Code on a DISA Line will Fail in These Areas. in
    110
    
    Regions, Particularly the US and UK, a System Authorization Code May be Required
    110
    
    Walking COS
    110
  - Other Regions, a System Authorization Code Can be Used with Walking COS
    111
  - Differential Ring
    112
  - Dnd (Do Not Disturb)
    114
    
    Call Forward
    114
  - Door Open
    116
  - Emergency Call E-911 (Caller Location) Support
    118
  - Emergency Call
    120
  - Executive/Secretary Forward
    121
  - External Auto Attendant/Voice Mail
    123
    
    AA/VM Group
    123
    
    In-Band (DTMF) Signaling
    124
    
    SMDI (Simplified Msg Desk Interface)
    124
    
    Voice Mail Box Translation
    126
  - Flexible Numbering Plan
    128
  - Digits
    129
  - Headset Compatibility
    130
  - Hold
    132
    
    Hold Preference
    132
    
    Hold Recall
    132
    
    Exclusive Hold
    133
    
    System Hold
    135
    
    Automatic Hold
    137
  - Hot Desk
    138
  - Iclid Call Routing
    140
  - In-Room Indication
    141
  - Ip Bridge Mode
    142
  - Ip System Dect
    143
  - Ip Fax Relay, T.38 Support
    144
  - Ip Trans-Coding
    145
  - Lnr (Last Number Redial)
    146
  - Lcr (Least Cost Routing)
    148
  - Linked Station Pairs
    150
  - Lbc (Loud Bell Control)
    152
  - Mobile Extension
    153
    
    Station User Programming & Codes
    155
  - Multiple Language Support
    156
  - Multiple Voice Mailbox Support
    157
  - Moh (Music-On-Hold)
    158
  - Network Management System
    160
  - Network Security & Priority
    161
  - Pre-Defined & Custom Text Display Messages
    162
    
    DND Operation in Internal Call to Pre-Selected Station
    165
  - Redundant System Processor
    167
  - Registration & Fractional Module Tables
    169
  - Ringing Line Preference
    170
  - Speed Dial
    171
    
    Display Security
    171
    
    Speed Dial Pause Insertion
    171
    
    Station Speed Dial
    172
    
    System Speed Dial
    175
    
    System Speed Zone (Groups)
    178
  - Station Call Coverage
    181
  - Station Groups
    184
  - Ring Groups Indication
    187
  - Smdr (Station Message Detail Recording)
    188
    
    Call Cost Display
    188
    
    SMDR Call Records
    189
    
    Lost Call Recording
    192
  - System Admin Programming
    195
    
    Keyset Administration
    195
    
    Multi-Level Admin Access
    195
    
    Web Administration
    196
    
    Web User Manual
    198
  - System Networking
    200
    
    Centralized Control TNET
    200
    
    Distributed Control Network
    201
    
    Net Call
    202
    
    Net Transfer
    203
    
    Call Completion
    204
    
    Identification Service
    204
    
    Call Offer
    205
    
    Message Waiting Indication (MWI)
    206
    
    Net Conference
    206
    
    Net Call Forward - Unconditional
    207
    
    Net Call Forward - Busy
    208
    
    Net Call Forward - no Answer
    209
    
    Net Call Forward - Busy / no Answer
    210
    
    CO Transit-In
    211
    
    CO Transit-Out
    211
    
    BLF Presentation
    212
    
    Do-Not-Disturb (DND)
    213
    
    CAS) Attendant Call
    214
    
    Centralized Voice Mail
    214
    
    Paging to Networked System
    215
  - Traffic Analysis
    217
    
    Traffic Analysis, Attendant
    218
    
    Traffic Analysis, Call Reports
    221
    
    Traffic Analysis, CO/IP Reports
    222
    
    Traffic Analysis, H/W Usage
    222
  - Universal Night Answer (Una)
    226
  - VMIM/Vsf Integrated Auto Attd/Voice Mail
    227
    
    VMIM/Vsf
    227
    
    VMIM/VSF-Auto Attendant
    227
    
    DISA Retry Counter (PGM 160-Btn 5)
    229
    
    Message Storage
    230
    
    VMIM/VSF Voice Mail
    230
    
    Message Retrieval
    231
    
    Remote Message Retrieval
    233
    
    Message Retrieval Options
    235
    
    E-Mail Notification
    236
    
    Voice Mail Back-Up Station
    238
    
    Voice Mailbox Settings
    239
    
    Call Forward from VM
    240
    
    Outbound Message Notification
    241
    
    System Voice Memo
    242
    
    Company Directory
    246
    
    Record VM Greeting Using CCR
    247
    
    Administrator Mailbox
    249
    
    Announce Only Mailbox
    251
    
    Class of Service Settings
    252
    
    Message Cascade
    252
    
    Send Message
    253
    
    Distribution Lists
    255
    
    Mark a Message for Delivery Confirmation
    258
    
    Mark a Message Private
    258
    
    Outgoing Mailbox Destination
    260
    
    Personal CCR / User Greeting DISA
    261
    
    Wake-Up Alarm (One Time Wake up Alarm)
    262
    
    Wake-Up Alarm (Five Time Wake up Alarm)
    264
    
    Zone Holiday Assignment
    266
    
    Remote Device Zone Management
    267
    
    Inter Zone Connection Number Limit
    268
    
    Zone Call and Connection Number Limit
    268
    
    Zone Outgoing CO Call Number Limit
    268
    
    System Call Routing
    270
    
    Co Call Rerouting
    272
    
    Remote Control with Mobile Extension
    274
    
    Prefix Dialing Table
    276
    
    Ip Call Recording
    278
    
    Rd Party Call Recording
    280
    
    Forced Disconnect Button (Emergency Supervisor Button)
    281
    
    Call Back to Co
    282
    
    Personal Group
    284
    
    Alarm Notification Control
    286
- 3 Intercom
  
  288
  - Direct Station Select/Busy Lamp Field (Dss/Blf)
    288
  - Intercom Call (ICM Call)
    289
  - Intercom Call Hold
    291
  - Intercom Caller Controlled ICM Signaling
    292
  - Intercom Lock-Out
    293
  - Intercom Step Call
    294
  - Intercom Tenancy Group
    295
  - Intercom Transfer
    297
  - Message Wait/Call Back
    299
    
    CLI Message Wait
    299
    
    Short Message Service (SMS)
    301
    
    Station Message Wait/Call Back
    303
    
    Message Wait Reminder Tone
    306
  - Paging
    307
    
    Internal/External & All Call Page
    307
    
    Meet Me
    309
    
    SOS Paging
    310
  - Push-To-Talk Paging
    311
  - Barge in
    313
- 4 Co/Ip
  
  314
  - Auto Fault Detection and Recovery
    314
  - Co Line Flash
    315
  - Co/Ip Line Groups
    316
  - Co/Ip Line Preset Forward
    317
  - Co/Ip Ring Assignment
    318
  - Co Line Release Guard Time
    319
  - Co Ring Detect
    320
  - Dial Pulse Signaling
    321
  - Direct Inward Dial (DID)
    322
  - Direct Inward System Access (Disa)
    324
  - Dtmf Signal Sending
    326
  - Ip Address Dialing
    327
  - Ip Trunking
    328
    
    V4 Service
    328
    
    SIP Service
    329
  - Ip Wan Dialing after Answer
    330
  - Isdn (Integrated Service Digital Network)
    331
    
    ISDN AOC (Advice of Charge)
    331
    
    Calling/Called Party Identification
    332
    
    Keypad Facility
    334
    
    Multiple Subscriber Number (MSN)
    335
  - Isdn Supplementary Services
    337
    
    ISDN Call Deflection
    337
    
    ISDN Malicious Call ID Request
    338
  - Private Line
    339
  - Multi-Function Analog Trunk Module (MATM) Service
    340
    
    E&M Trunk Function
    340
    
    LD/RD/LCO Trunk Function
    342
  - Multiple Cli
    343
- 5 Ipecs Phone
  
  345
  - Answering Machine Emulation
    345
  - Auto Called Number Redial (Acnr)
    347
  - Auto Release of [Speaker]
    349
  - Automatic Speaker Select
    350
  - Back Ground Music
    351
  - Call Log Display
    353
  - Co Line Name Display
    354
  - DID Call Wait
    355
  - Dnd - One Time Dnd
    356
  - Flex Button Direct Speed Dial Assignment
    357
  - Flexible Led Flash Rates
    358
  - Group Listening
    359
  - Station Individual Call Routing (Icr)
    360
  - Call Profile
    362
  - Intercom Signaling Mode
    365
  - Mute
    367
  - Off-Hook Signaling
    368
  - On-Hook Dialing
    369
  - Prime Line Immediately/Delayed
    370
  - Ring Tone Download
    372
  - Save Number Redial (Snr)
    373
  - Silent Text Message
    374
  - Speakerphone
    375
  - Station Flexible Buttons
    376
  - Station Relocation
    378
  - Station User Programming & Codes
    379
  - Two-Way Record
    384
  - Voice over
    386
  - Serial Dss
    388
- 6 Attendants
  
  390
  - Active Cpu (Mfim) Display
    390
  - Alternate Attendant
    391
  - Attendant Positions
    392
  - Attendant Recall
    393
  - Attendant Station Program Codes
    394
  - Cabinet Alarm
    397
  - Call Forward, Attendant
    398
  - Call Forward Co/Ip Off-Net
    399
  - Call/Queuing
    401
  - Day/Night/Timed/Scenario Ring Mode
    402
  - Dss Consoles
    404
  - Disable Outgoing Co/Ip Access
    407
  - Dnd Override
    408
  - Emergency Call Attendant Alert
    409
  - Ez-Attendant
    411
  - Feature Cancel
    412
  - Intrusion
    413
  - Lcd Display Format Control
    414
  - System Clock Set
    415
  - Ip-Attendant
    417
- 7 Slt
  
  418
  - Broker Call
    418
  - Howler Tone
    420
  - Slt Message Wait Indication
    421
  - Slt Name Entry
    422
  - Transfer Cli to Slt
    423
  - Slt Flash Mode
    424
- 8 Sip Extension
  
  425
  - Registration
    425
  - Provisioning
    435
  - Make Call
    439
  - Account Code
    440
  - Call Answer
    441
  - Call Hold
    442
  - Call Transfer
    443
  - Call Forward
    444
  - Do Not Disturb (Dnd)
    445
  - Conference
    446
  - Call Wait & Broker Call
    447
  - Call Park
    448
  - MCIM Requirement for Sip Phone
    449
  - Voip or Voim8/24 Requirement for Sip Phone
    450
  - Call Trace of Sip Extension for Debugging
    451
  - Dss/Blf (Busy Lamp Field)
    452
  - Sip Video Call
    453
  - Sip Virtual Mobile Extension (Vmex)
    454
  - Sip Virtual Co Line (Vcol)
    461

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