Ericsson iPECS-100 Feature Description And Operation Manual
  1. Manuals
  2. Brands
  3. Ericsson Manuals
  4. Server
  5. iPECS-100
  6. Feature description and operation manual

Ericsson iPECS-100 Feature Description And Operation Manual

Hide thumbs
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
Table of Contents

Advertisement

Quick Links

iPECS−LIK
Feature Description & Operation
Manual
Please read this manual carefully before operating System.
Retain it for future reference.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the iPECS-100 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Ericsson iPECS-100

Summary of Contents for Ericsson iPECS-100

  • Page 1 iPECS−LIK Feature Description & Operation Manual Please read this manual carefully before operating System. Retain it for future reference.

  • Page 2: Revision History

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Revision History ISSUE DATE DESCRIPTION OF CHANGES 2009.12 Initial Release 21-Aug-02 General Update 8-Nov-02 Update for Software version 1.1Bd 22-Sep-03 Update for release 2 software 16-Feb-03 Update for European release 2 software 29-Jul-04 Update for Software version 2.0Ai 12-Dec-04...
  • Page 3 Add IP-Attendant 26-MAR-12 Updates for iPECS release 6.0 software Changed CI to Ericsson-LG 26-Dec-13 Changed Ericsson-LG to Ericsson-LG Enterprise 6.1a 20-Jan-15 AU Mods: Manual Application, Enter Conf Room *59, Conf Grp *68, Group Pickup **, Paging codes *101-*110,#3,##,#41,#5,#00, Call Coverage *67,...
  • Page 4 Copyright Laws. Ericsson-LG Enterprise reserves the right to make changes in specifications at any time without notice. The information furnished by Ericsson-LG Enterprise in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 5: Table Of Contents

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Table of Contents 1. INTRODUCTION ..............1 1.1 MANUAL APPLICATION ............1 1.1.1 Organization ..................1 1.1.2 Feature Information ................1 1.2 SYSTEM CAPACITIES..............2 2. SYSTEM ................. 4 2.1 ACCOUNT CODE ................4 2.2 ALARM SIGNAL/DOOR BELL ...........
  • Page 6 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.7 AUTOMATIC PRIVACY ............38 2.8 AUTO SERVICE MODE CONTROL ........39 2.9 AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME ....40 2.10 AUTOMATIC SYSTEM TIME SYNCHRONIZATION ....41 2.11 BATTERY BACK-UP, MEMORY ........... 42 2.12 CALL FORWARD ..............
  • Page 7 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.28 DIAGNOSTIC/MAINTENANCE ..........81 2.29 DIAL-BY-NAME ..............82 2.30 DIAL PULSE TO TONE SWITCHOVER ........ 84 2.31 DIALING RESTRICTIONS ............. 85 2.31.1 Class of Service ................85 2.31.2 Day/Timed & Night Station COS ..........87 2.31.3 Temporary Station COS/Lock .............
  • Page 8 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.49 IP TRANS-CODING ............124 2.50 LNR (LAST NUMBER REDIAL) .......... 125 2.51 LCR (LEAST COST ROUTING) ...........127 2.52 LINKED STATION PAIRS ............129 2.53 LBC (LOUD BELL CONTROL) ..........131 2.54 MOBILE EXTENSION ............132 2.55 MULTIPLE LANGUAGE SUPPORT ........
  • Page 9 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.70.1 Centralized Control TNET ............173 2.70.2 Distributed Control Network ............174 2.70.2.1 Net Call ................175 2.70.2.2 Net Transfer ................. 176 2.70.2.3 Identification Service ............177 2.70.2.4 Call Completion ..............177 2.70.2.5 Call Offer ................
  • Page 10 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.73.12 Distribution Lists ..............222 2.73.13 Mark a message private ............224 2.73.14 Mark a message for delivery confirmation ....... 224 2.73.15 OUTGOING MAILBOX DESTINATION ........225 2.73.16 Personal CCR / User Greeting DISA ........226 2.74 WAKE-UP ALARM (ONE TIME WAKE UP ALARM) ....227 2.75 WAKE-UP ALARM (FIVE TIME WAKE UP ALARM) ..
  • Page 11 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.9.1 CLI Message Wait ..............262 3.9.2 Short Message Service (SMS) ............ 264 3.9.3 Station Message Wait/Call Back ..........266 3.9.4 Message Wait Reminder Tone ............ 269 3.10 PAGING ................270 3.10.1 Internal/External & All Call Page ..........270 3.10.2 Meet Me Page Answer .............
  • Page 12 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.17 PRIVATE LINE ..............301 4.18 Multi-function Analog Trunk Module (MATM) Service ..302 4.18.1 E&M Trunk Function ..............302 4.18.2 LD/RD/LCO Trunk Function ............303 4.19 MULTIPLE CLI ..............304 5. IPECS PHONE ..............306 5.1 ANSWERING MACHINE EMULATION ........306 5.2 AUTO CALLED NUMBER REDIAL (ACNR) ......308 5.3 AUTO RELEASE OF [SPEAKER] ..........310...
  • Page 13 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.26 STATION USER PROGRAMMING & CODES ......338 5.27 TWO-WAY RECORD ............343 5.28 VOICE OVER ..............345 5.29 SERIAL DSS ............... 347 6. ATTENDANTS ..............349 6.1 ACTIVE CPU (MFIM) DISPLAY ..........349 6.2 ALTERNATE ATTENDANT ...........350 6.3 ATTENDANT POSITIONS ............351 6.4 ATTENDANT RECALL ............
  • Page 14 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7.5 TRANSFER CLI TO SLT ............382 7.6 SLT FLASH MODE ............... 383 8. SIP EXTENSION ............... 384 8.1 REGISTRATION ..............384 8.2 PROVISIONING ..............390 8.3 MAKE CALL ................. 394 8.4 CALL ANSWER ..............396 8.5 CALL HOLD ................397 8.6 CALL TRANSFER ..............

  • Page 15: Introduction

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 1. INTRODUCTION 1.1 MANUAL APPLICATION This document provides detailed information covering description and operation of the numerous features available in the iPECS LIK Series Release 6.1 system software. As with any instruction the suitability and correct application needs to be assessed on a site by site basis.

  • Page 16: System Capacities

    Feature Description & Operation Manual 1.2 SYSTEM CAPACITIES The iPECS Series is available in several configurations as listed in Table 1.2-1. Total port capacities range from the 50-channel iPECS-50 to iPECS-1200 at 1200 ports. Table 1.2-1 System Capacity Chart iPECS-100 iPECS-300 iPECS-600 iPECS-1200 Item...
  • Page 17 Issue 6.1 Feature Description & Operation Manual Table 1.2-1 System Capacity Chart iPECS-100 iPECS-300 iPECS-600 iPECS-1200 Item iPECS-50 (MFIM100) (MFIM300) (MFIM600) (MFIM1200) Station & Hunt Group Members Pickup Group Pickup Group 1200 Member Conf. Grps - System Station Executive/Secretary...

  • Page 18: System

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2. SYSTEM 2.1 ACCOUNT CODE Description Station users may allow tracking of specific calls by entering a non-verified variable length (up to 12 digits) identifier for a call. The identifier or “Account Code” is output as part of the Station Message Detail Record (SMDR) for the call.
  • Page 19 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2. Dial Flex Numbering Plan code “550”. 3. Dial the Account Code (1 to 12 digits). 4. Press “*”. Conditions 1. When entering an Account Code during a call, DTMF digits are not heard by the connected party.

  • Page 20: Alarm Signal/Door Bell

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.2 ALARM SIGNAL/DOOR BELL Description The system can be configured to recognize the status of an external contact (normally open or closed). The system will signal assigned iPECS Phones when the contact activates. This capability is commonly employed to provide remote Alarm or Door Bell signals to the user.
  • Page 21 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Hardware  iPECS Phone  External contact connected to Alarm input of MFIM, refer to iPECS Hardware Description & Installation Manual.

  • Page 22: Authorization Codes (Password)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.3 AUTHORIZATION CODES (PASSWORD) Description Authorization Codes provide a means to control access to Off Premise Call Forward, Walking COS, or DISA and may be required for outgoing CO/IP Line or LCR access based on configuration of the iPECS database.
  • Page 23 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Authorization Code, dial “*” or “*” and the Authorization table index. 2. Dial the corresponding Authorization Code. 3. Momentarily press the Hook-switch. 4. Place call as normal. DISA To enter an Authorization Code when second dial tone is received: 1.
  • Page 24 iPECS-LIK Issue 6.1 Feature Description & Operation Manual regions, particularly the US and UK, a System Authorization code may be required for DISA access. Entering a Station code on a DISA line will fail in these areas. In other regions, a System Authorization code can be used with Walking COS. 11.
  • Page 25 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.4 AUTO CALL RELEASE Description CO/IP or intercom calls (except Hands-free Answerback), will be released automatically if the user does not complete dialing or, for intercom calls, the called party does not answer after a pre-determined time.
  • Page 26 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.5 AUTOMATIC CALL DISTRIBUTION (ACD) Description iPECS ACD incorporates flexible incoming call routing, real-time agent monitoring and supervision, and call record statistics as well as ACD Event messages for management reporting. Calls route to an ACD group directly or otherwise including via call transfer, CCR and ICLID routing.
  • Page 27 iPECS-LIK Issue 6.1 Feature Description & Operation Manual terminated and the new login is honored. An Agent may login to two (2) groups at one time, logging into and out of the primary and secondary group separately. Operation Agent iPECS Phone To assign {LOGIN} or {LOGOUT} buttons: 1.
  • Page 28 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4. Dial the Agent ID, the agent is logged into the ACD group. To Logout of the secondary ACD Group; 1. Lift handset, 2. Dial “584” the ACD Agent Secondary Logout code. 3.
  • Page 29 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To request Supervisor assistance while on an active ACD call, 1. Press the {HELP} button. To request Supervisor assistance while on an active ACD call, 1. Hook-flash. 2. Dial “574”, the Agent Help code. 3.
  • Page 30 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4. Hang-up to return to idle and normal display. 1. Lift the handset or press the [SPEAKER] button. 2. Press the {DISPLAY CALL QUEUE} button. The display shows the Queued call status and will update as the queue status changes. If no calls are in queue, the phone returns to idle.
  • Page 31 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 1. Automatically after Wrap-Up Timer. 1. Dial “585” the Wrap-Up-End code. 1. Press {WRAP-UP-END} flexible button, before expiration of the Wrap-Up Timer. Conditions 1. During Agent automatic Wrap-Up, the assigned {WRAP-UP-END} flexible button flashes.
  • Page 32 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2. Dial ACD group number...
  • Page 33 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3. Dial Reason Code (“0” ~ “9”, “*” or “#”) 1. Press {ACD ON/OFF DUTY (GROUP)} button. 2. Dial Reason Code (“0” ~ “9”, “*” or “#”) 1. Press {ACD ON/OFF DUTY (GROUP)(REASON)} button. To return to an On-duty state;...

  • Page 34: Announcements

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual If a station is included in two or more hunt group, To go to ON duty in all hunt group when the user is OFF duty in more one hunt group 1. Lift handset or press [SPEAKER] button, 2.
  • Page 35 iPECS-LIK Issue 6.1 Feature Description & Operation Manual announcement. The second announcement can be replayed at defined intervals. If desired, the primary message can be defined to play in full to all callers as a “guaranteed announcement” or only for calls that queue. When enabled, a CIQ (Calls in Queue) announcement is played to callers that are queued to the ACD group.

  • Page 36: Auto Acd Dnd Unavailable Service

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION GROUPS 1 ACD Group (PGM 191) 2 ACD ICLID Routing (PGM 191-Btn 21) 3 CIQ Mention (PGM191-Btn 24-21) Related Features  VMIM/VSF-Auto Attendant  ACD Caller Controlled ICLID Routing  Multiple Language Support Hardware 2.5.3 Auto ACD DND Unavailable Service...
  • Page 37 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 1. The system will output an Agent Available message with a Reason code when an...

  • Page 38: Calls-In-Queue Routing

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Agent changes availability status. 2. While Unavailable, the supervisor's flex button LED assigned for the station number of the agent will flash at the DND rate and the supervisor may call the station. Programming NUMBERING PLAN 1 Agent On/Off Duty Code (PGM107-Btn 2)

  • Page 39: Calls-In-Queue

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Hardware 2.5.5 Calls-In-Queue Page Alert Description The administrator can establish CIQ (Calls-In-Queue) thresholds for each ACD Group so that an assigned VMIM/VSF announcement plays over a defined Page zone, if the number of calls in queue equals or exceeds a CIQ threshold.
  • Page 40 iPECS-LIK Issue 6.1 Feature Description & Operation Manual highest priority CIQ defined should have the largest threshold and the lowest priority CIQ should have the smallest threshold. 2. The VMIM and VSF have seventy (70) announcements employed for Auto Attendant, ACD groups, CCR, Page Alerts, etc. Programming STATION GROUPS 1 ACD Group (PGM 191)

  • Page 41: Event Messages

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.5.6 Event Messages Description Each ACD group sends messages for group and agent events over the defined Serial or TCP port. These event messages are employed by 3rd party applications to provide enhanced Call Center functionality.

  • Page 42: Group Mail Box

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.5.7 Group Mail Box Description A mailbox can be associated with a Station Group. Calls to the group are assigned to overflow and can be otherwise re-routed to the Station Group Mail box. When routed to Voice Mail, messages are placed in the assigned Station Group Msg Wait Station mailbox.
  • Page 43 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Hardware  iPECS Phone...

  • Page 44: Group Name

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.5.8 Group Name Description Each hunt group is assigned a name of up to 12 characters. The name is employed as the called party display for internal callers in the output of group statistics. Operation System Operation of this feature is automatic when programmed.

  • Page 45: Acd Caller Controlled Iclid Routing

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation System Routing of ACD group calls is automatic based on the ACD group assignments. Conditions 1. The Alternate ACD Destination can be a station or a group but cannot be a member of the ACD group.
  • Page 46 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3. The ICLID Table routing is only followed if the 1st ACD announcement is Guaranteed, ICLID Usage is enabled and the digits are entered during the 1st Announcement. 4. The caller may correct an entry by dialing * and dialing the correct entry. Programming STATION GROUPS 1 ACD Group (PGM 191)

  • Page 47: Supervisors

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.5.11 Supervisors 2.5.11.1 Supervisor Login/Logout Description Each ACD group is assigned up to five (5) Supervisors to monitor and control real-time status of the ACD group and Agents assigned to the group. A Supervisor can be assigned to multiple groups.

  • Page 48: Supervisor Help Response

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Hardware  iPECS Phone 2.5.11.2 Supervisor Help Response Description An Agent may request assistance from a Supervisor using the ACD Group Help Code, default 574 or {HELP} button. The Supervisor is then notified of the Help request in the iPECS Phone display and a flashing {HELP RESPONSE} button.

  • Page 49: Agent Call Monitor

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2 ACD Group Supervisor (PGM 191-Btn 18) 3 ACD Warning Tone (PGM 191-Btn 12) Related Features  Automatic Call Distribution  Agent Help Request Hardware  iPECS Phone 2.5.11.3 Agent Call Monitor Description Agent Call Monitor permits an active Supervisor to monitor an Agent’s call in progress for training purposes or to assist the Agent.

  • Page 50: Group Status Display

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3 ACD Warning Tone (PGM 191-Btn 12) Related Features  Station Groups Hardware  iPECS Phone 2.5.11.4 Group Status Display Description An ACD Supervisor may view the status of each of the ACD groups to which the Supervisor is assigned.
  • Page 51 iPECS-LIK Issue 6.1 Feature Description & Operation Manual STATION GROUPS 1 ACD Group (PGM 191) 2 ACD Group Supervisor (PGM 191-Btn 18) 3 Supervisor Timer (PGM 191-Btn 14) 4 Supervisor Queued Call Count (PGM191-Btn 15) Related Features  Station Groups Hardware ...

  • Page 52: Group Parameter Control

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.5.11.5 Group Parameter Control Description An ACD Group Supervisor can adjust several of the ACD Group routing parameters, in real- time. Adjustable parameters are:  Overflow Destination  Overflow Time  Wrap-up Time ...
  • Page 53 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged into the group to access the Group Status display information. Programming NUMBERING PLAN 1 ACD Group Status Code (PGM 107-Btn 7) STATION GROUPS 1 ACD Group (PGM 191) 2 ACD Group Supervisor (PGM 191-Btn 18)

  • Page 54: Agent Status Control

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.5.11.6 Agent Status Control Description An ACD Supervisor can view and control the status of Agents in the group. Operation Supervisor iPECS Phone To assign a {GROUP STATUS} button at the Supervisor 1.

  • Page 55: Acd Statistics Report

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2 ACD Group Supervisor (PGM 191-Btn 18) Related Features  Station Groups Hardware  iPECS Phone 2.5.12 ACD Statistics Report ACD reports can be requested by the Supervisor and can be programmed for periodic output over the SMDR port or selected TCP port.
  • Page 56 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation Supervisor iPECS Phone To assign a {GROUP STATUS} button at the Supervisor 1. [PGM] + {FLEX} + “576” + “Group Number” + [SAVE] To output ACD Statistics Report 1. Lift the handset or press the [SPEAKER] button, 2.

  • Page 57: Automatic Pause Insertion

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.6 AUTOMATIC PAUSE INSERTION Description In addition to a manually entered Pause, the system will automatically pause dialing to allow for potential connection delays. The pause will be inserted when any of the following occur: ...

  • Page 58: Automatic Privacy

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.7 AUTOMATIC PRIVACY Description Privacy is insured on all communications in the system. If desired, the customer may elect to disable the Automatic Privacy feature, allowing another station to join in an existing external conversation uninvited.

  • Page 59: Auto Service Mode Control

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.8 AUTO SERVICE MODE CONTROL Description The service mode defines different ring assignments, COS and answering privileges for the system. The service mode can be controlled automatically through definitions in the Auto Ring Mode Selection Table, which defines the time of day for the Day, Night and Timed shift modes.

  • Page 60: Automatic System Daylight Savings Time

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.9 AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME Description The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled, the system will adjust the system time forward one (1) hour at the DST Start time and back one (1) hour at the DST End time.

  • Page 61: Automatic System Time Synchronization

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.10 AUTOMATIC SYSTEM TIME SYNCHRONIZATION Description When enabled, the system automatically determines and sets the time of day employing Network Time Protocol (NTP) or ISDN time messages. When using NTP, the system, at ten (10) minute intervals, requests the time from the specified NTP time server and receives GMT time.

  • Page 62: Battery Back-Up, Memory

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.11 BATTERY BACK-UP, MEMORY Description The system database is protected from power-loss by a long life (10-year) lithium dry cell battery. Should local power fail, the battery will maintain the system memory and proper operation of the system clock.

  • Page 63: Call Forward

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.12 CALL FORWARD Description Users may have selected incoming calls re-routed to other stations (local or networked), station groups, the VMIM/VSF, or over a system CO/IP line (Off Net). The user selects the type and condition under which calls will forward by entering a Call Forward code as follows: Remote Call Forward, forwards all calls to the station, except recalls, activated from a Code 0:...
  • Page 64 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To activate Call Forward, Remote (Follow-me) 1. Lift the handset or press [SPEAKER] button to receive dial-tone 2. Press the [FWD] button, 3. Dial Call Forward code “0”, 4. Dial the station’s Authorization Code (Station number + password), 5.
  • Page 65 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To deactivate the Call forward 1. Lift the handset, receive stutter dial-tone, 2. Dial Call Forward feature access dial code “554”, 3. Dial “#” to cancel Call Forward. Conditions 1. A station receiving a forwarded call can transfer the call to the forwarding station. 2.
  • Page 66 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION 1 Call Forward (PGM 111-Btn 2) 2 Station Call Forward No Answer Timer (PGM 123-Btn SYSTEM 1 System Call Forward No Answer Timer (PGM 181- Btn 1) STATION GROUPS 1 Member Forward (PGM 191-Btn 14-Circ/Term, 24- 23-UCD, or 12-Ring) Related Features ...

  • Page 67: Call Forward, Preset

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.13 CALL FORWARD, PRESET Description With Call Forward, Preset, calls to a station forward to a pre-determined destination assigned in the system database. Preset Station Call Forward can define separate treatment of CO/IP calls and intercom calls.
  • Page 68 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION 1 Preset Call Forward (PGM 120) 2 Station Call Forward No Answer Timer (PGM 123-Btn 3 Direct Transfer Mail Box Destination (PGM 120-Btn 6) STATION GROUPS 1 Member Forward (PGM 191 Btn-14-Circ/Term, 24- 23-UCD, or 12-Ring) SYSTEM 1 System Call Forward No Answer Timer (PGM 181-...

  • Page 69: Call Park

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.14 CALL PARK Description A user may place an active CO/IP call in a special holding location (Park Orbit) for easy access from any station in the system. Operation iPECS Phone To park an active external call 1.

  • Page 70: Call Pick-Up

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.15 CALL PICK-UP 2.15.1 Directed Call Pick-Up Description A station may answer (“Pick-Up”) incoming and transferred intercom, CO and IP calls ringing at another station. All ringing calls are subject to Directed Call Pick-up except Private Line and queue Callbacks.

  • Page 71: Group Call Pick-Up

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Intercom Signaling Mode  Ringing Line Preference  Group Call Pick-Up  Private Line Hardware 2.15.2 Group Call Pick-Up Description A station can answer (“Pick-Up”) incoming and transferred intercom, CO and IP calls ringing at another station in the same station group.

  • Page 72: Pick Up Group Call Pick-Up

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION GROUPS 1 Station Group (PGM 190-Btn 1) SYSTEM 2 Ringing Line Preference Priority (PGM 173) Related Features  Intercom Signaling Mode  Ringing Line Preference  Directed Call Pick-Up  Station Groups ...
  • Page 73 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. When a user dial “Group Call Pick-up feature code( )”, a station can answer calls ringing at another station in the same pick up group in PGM190 and PGM192. But when a user dial “Pick Up Group Call Pick-up feature code(588)”, a station can answer calls ringing at another station in the same pick up group in PGM192.

  • Page 74: Auto Call Recording

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.16 AUTO CALL RECORDING Description iPECS Phone users can be configured in the system to record all calls to a mailbox or the hard disk drive of an iPECS Phontage or UCS Client. When recorded to a mailbox, users manage the recording through voice mail.

  • Page 75: Call Transfer

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.17 CALL TRANSFER 2.17.1 Call Transfer, Station Description CO/IP calls can be transferred to other stations in the iPECS system. Calls can be transferred announcing the call (screened) or without an announcement (unscreened). When a call is transferred, the Transfer Recall Timer is initiated.

  • Page 76: Call Transfer, Co/Ip

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. The transferring station may camp a call on to a busy station. 2. The LED of a {LOOP} or {POOL} button will display the status of a call until the station no longer has call supervision i.e.;...

  • Page 77: Call Transfer, Voice Mail

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual While on a CO/IP call, Screened Call Transfer 1. Momentarily depress the hook-switch. 2. Place CO/IP call in normal manner. 3. At answer, announce the call. 4. Hang-up to complete the transfer. While on a CO/IP call, Unscreened Call Transfer 1.

  • Page 78: Call Transfer, System Announcement No

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation iPECS Phone While on a CO/IP call, Call Transfer 5. Press [TRANS] button. 6. Press [MSG/CALLBK] button. 7. Dial the number or press the {DSS/BLF} button for the desired station. 8. Hang-up to complete the transfer. Conditions 1.
  • Page 79 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. Only CO call can be transferred to system announcement. Programming Related Features  DISA  CCR.  External Auto Attendant/Voice Mail  VMIM/VSF Voice Mail Hardware  iPECS Phone  VSF / VMIM...

  • Page 80: Call Waiting/Camp-On

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.18 CALL WAITING/CAMP-ON Description Call Waiting is used to notify a busy station that a call is waiting to be answered. The busy station is notified of the waiting call by a “Camp-On” tone. For users of an iPECS Phone, the LED of the [HOLD] button will flash.

  • Page 81: Co/Ip Access

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.19 CO/IP ACCESS Description Stations can access outgoing CO/IP lines based on CO/IP Group Access programming. iPECS Phones may use flexible buttons assigned to access a specific {CO} line, {POOL} button for outgoing calls or a {LOOP} button.

  • Page 82: Co/Ip Line Groups

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4. CO/IP lines placed on hold may be retrieved by dialing the retrieve held CO/IP code “8#” and the CO/IP line number. 5. The Tx path to a station will be muted until the system has verified the Toll Restriction for the CO/IP line.

  • Page 83: Co/Ip Call Time Restriction

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.20 CO/IP CALL TIME RESTRICTION Description The system can be programmed to limit the length of outgoing calls by specified stations. When a specified station places an outgoing call, the system initiates the Call Restrict timer and, 15 seconds prior to expiration, a warning tone is delivered.

  • Page 84: Co/Ip Call Warning Tone Timer

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.21 CO/IP CALL WARNING TONE TIMER Description Stations can receive a tone indicating the elapsed time of a CO/IP call has reached the Warning Tone time. The station hears the tone after the CO Warning Tone Timer has elapsed. Operation System Operation of this feature is automatic when assigned...

  • Page 85: Co/Ip Queuing

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.22 CO/IP QUEUING Description When CO/IP lines are busy, permitted users can request to be placed in queue awaiting the CO/IP line or a CO/IP line in the same group to become available. When an appropriate CO/IP line becomes available, the system calls the waiting station on a first in first out basis.

  • Page 86: Co/Ip Access

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION 1 CO/IP Queuing (PGM 112-Btn 5) Related Features  CO/IP Access Hardware...

  • Page 87: Conference

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.23 CONFERENCE 2.23.1 Conference Room Description In addition to ad-hoc conferencing, users may establish a Conference Room. Other internal and external parties are invited to the conference and can join the conference without further action by the user who established the Conference Room.
  • Page 88 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To delete a Conference Room 1. Press the [PGM] button. 2. Dial 54, the delete Conference Room code. 3. Dial the Conference Room number (1~9) 4. Dial the Conference Room password. 5. Press [SAVE] to delete the Conference Room. To transfer a call to a Conference Room 1.

  • Page 89: Multi-Party Voice Conference

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming Related Features  Multi-Party Voice Conference  Automatic Speaker Select  Hold Recall  Unsupervised Conference Hardware  MCIM, Multi-party Conference gateway Module 2.23.2 Multi-Party Voice Conference Description The system allows multiple internal and external parties to be connected on a call, conference. An unlimited number of 3-party conferences may be established using iPECS Phones.
  • Page 90 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To establish an ad-hoc a conference 1. Establish first call. 2. Momentarily press the hook-switch, the connected party is placed on exclusive hold and the user receives dial tone. 3. Place second call. 4.

  • Page 91: Unsupervised Conference

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.23.3 Unsupervised Conference Description An iPECS phone user may establish a conference with external parties and exit the conference while allowing the external parties to converse privately without supervision from the user. The system will disconnect the Unsupervised conference if disconnect is detected with only two parties connected or at expiration of the Unsupervised Conference timer.

  • Page 92: Conference Group

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Direct Inward System Access (DISA)  Multi-Party Voice Conference Hardware  iPECS Phone to establish Unsupervised Conference  MCIM required to support conferences with more than 3 parties 2.23.4 Conference Group Description Stations and external contacts can be arranged in groups so that a user may create a conference with all members of the group through a single call.
  • Page 93 iPECS-LIK Issue 6.1 Feature Description & Operation Manual  The No answer timer,  The busy/no-answer Retry count,  The Interval time: Each member is called in turn at expiration of the interval timer. 4. Set the Member Attributes by entering: ...

  • Page 94: Conference Member View & Delete

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. The conditions associated with Multi-Party Voice Conference apply. 2. Members using the iPECS Phontage or UCS client may view the state of other members in the conference. 3. The number of available groups is given in Table 1.2-1 System Capacity Chart. Each group can have up to 32 members including the supervisor.
  • Page 95 iPECS-LIK Issue 6.1 Feature Description & Operation Manual LCD of supervisor in conference. CONFERENCE 09 SEP 10 03:32 am CONF VIEW MUTE Press {VIEW} soft button. MEMBER 01 STA 101 BACK DELETE Press [VOLUME UP/DONW] to see next member. MEMBER 02 01223456789 BACK DELETE...

  • Page 96: Customer Site Name

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.24 CUSTOMER SITE NAME Description A Customer Name, up to 23 characters, may be entered into the system database. The name is displayed on the SMDR and database outputs as well as during an Admin session. Operation System Operation of this feature is automatic when a name is assigned...

  • Page 97: Data Line Security

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.25 DATA LINE SECURITY Description Data transmitted over analog CO lines is subject to distortion and errors if system tones such as Camp-On and Override are applied during transmission. To eliminate such errors, stations that use analog data (modems or Fax) can be assigned to block incoming system tones.

  • Page 98: Delayed Co/Ip Ring

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.26 DELAYED CO/IP RING Description Ring signals for an incoming CO/IP call can be sent to stations immediately upon detection or after an assigned ring cycle delay. The delay can be up to 9 system ring cycles, thus allowing other stations to answer the call.

  • Page 99: Delayed Auto Attendant

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.27 DELAYED AUTO ATTENDANT 2.27.1 Ring Assigned Case Description An incoming CO/IP call can be routed to the VMIM/VSF Auto Attendant either immediately upon detection or after a delay of up to 30 seconds. This allows other stations assigned immediate ring the opportunity to answer before the call is routed to the Auto Attendant.
  • Page 100 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation Conditions 1. These two timer is applied only for Russia. Programming CO/IP 1 CO Line Attribute 2 (PGM 142) Related Features  DISA Service Attribute  DID Service Attribute Hardware...

  • Page 101: Diagnostic/Maintenance

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.28 DIAGNOSTIC/MAINTENANCE Description The system software incorporates various diagnostic and maintenance routines that may be “called” remotely or locally through the systems RS-232 serial ports, a TCP/IP connection using a Web browser established over IP networks or a PPP connection over ISDN. Routines that can be accessed include trace functions at the device level, commands for diagnostics and maintenance, and tools for manipulation at the OS level.

  • Page 102: Dial-By-Name

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.29 DIAL-BY-NAME Description A name, up to 16 characters, may be assigned to each Station and System Speed dial. In addition, each station may be assigned a 12-character name. When assigned, a user may place an intercom call to another station or select a Station or System Speed dial using the name.
  • Page 103 iPECS-LIK Issue 6.1 Feature Description & Operation Manual System Attendant To program a name for another station 1. Press the [PGM] button. 2. Dial “071”, the Attendant User Name Program code. 3. Dial the station number. 4. Dial the name, up to 12 characters; refer to Station Speed Dial for character entry. 5.

  • Page 104: Dial Pulse To Tone Switchover

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.30 DIAL PULSE TO TONE SWITCHOVER Description On a pulse dial CO line, the user can request the system to change the signaling mode from pulse to DTMF. This allows the user to access outside facilities that require DTMF signals such as banking services, voice mail, etc.

  • Page 105: Dialing Restrictions

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.31 DIALING RESTRICTIONS 2.31.1 Class of Service Description Dialing privileges can be assigned for each station, DISA line and Authorization Code. The dialing privileges are the result of the interaction of the Station and CO Class of Service (COS) assignments as shown in the following tables.
  • Page 106 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Station & CO COS Interaction The following chart displays the dialing capabilities based on the interaction between the Station COS and CO line COS assignments. Station Restriction CO COS 1 CO COS 2 CO COS 3 CO COS 4 CO COS 5...

  • Page 107: Day/Timed & Night Station Cos

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation System The system automatically applies the assigned COS Conditions 1. The dialing privileges are based on the CO and Station COS. 2. The selection of the COS is made based on the Authorization code entered by the user.

  • Page 108: Temporary Station Cos/Lock

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION 1 Station COS (PGM 116) CO/IP 1 CO COS (PGM 141-Btn 2) SYSTEM 1 DISA COS (PGM 166) 2 PBX Trunk Access Codes (PGM 172) 3 LD Digit Count (PGM 177-Btn 4) 4 LD Digit Code (PGM 177-Btn 19) TABLES 1 Toll Restriction (PGM 224)
  • Page 109 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To activate Temporary COS 1. Momentarily press the hook-switch. 2. Dial “561”, the SLT Programming code. 3. Dial “21”, the Temp COS code. 4. Momentarily press the hook-switch. To restore the assigned COS 1.

  • Page 110: Walking Cos

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Class of Service  Walking COS  Auto Service Mode Control  Day/Night/Timed/Scenario Ring Mode  Authorization Codes (Password) Hardware 2.31.4 Walking COS Description A user may temporarily override the toll restriction of a station to make toll calls from a normally toll restricted station.

  • Page 111: Other Regions, A System Authorization Code Can Be Used With Walking Cos

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual other regions, a System Authorization code can be used with Walking COS. Programming STATION 1 Station COS (PGM 116) CO/IP 1 CO COS (PGM 141-Btn 2) SYSTEM 1 DISA COS (PGM 166) 2 PBX Trunk Access Codes (PGM 172) 3 LD Digit Count (PGM 177-Btn 4) 4 LD Digit Code (PGM 177-Btn 19)

  • Page 112: Differential Ring

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.32 DIFFERENTIAL RING Description Differential Ring allows any one of 14 different audible Ring signals to be assigned to an iPECS Phone, allowing users to determine which phone is ringing and the type of call (Intercom or CO/IP).
  • Page 113 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features Hardware  iPECS Phone...

  • Page 114: Dnd (Do Not Disturb)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.33 DND (DO NOT DISTURB) Description A station, which is allowed Do Not Disturb, can be placed in DND to block incoming ring for CO/IP and Intercom calls, transfers and paging announcements. Operation iPECS Phone To activate DND...
  • Page 115 iPECS-LIK Issue 6.1 Feature Description & Operation Manual  Executive/Secretary Forward  Station Groups  DND - One Time DND Hardware...

  • Page 116: Door Open

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.34 DOOR OPEN Description The iPECS hardware is equipped with relays that activate External Control Contacts. The contacts can be assigned to one of several functions including a Door Open Contact. When used as a Door Open Contact, the contact is connected to a door-lock release mechanism.
  • Page 117 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  LBC (Loud Bell Control) Hardware  External Control Contact connected to a door-lock release mechanism.

  • Page 118: Emergency Call E-911 (Caller Location) Support

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.35 EMERGENCY CALL E-911 (CALLER LOCATION) SUPPORT (Not Available – Australia) Description The Emergency Call E-911 (caller location) Support feature integrates the iPECS to a PBX ANI Link unit, such as from Tone Commander, to provide caller id and location information to an emergency center.
  • Page 119 iPECS-LIK Issue 6.1 Feature Description & Operation Manual over normal system PSTN/ISDN circuits and the station digits are not sent. 7. SMDR output will identify any call made via the Emergency call feature, including the success or failure of calls. Related Features ...

  • Page 120: Emergency Call

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.36 EMERGENCY CALL Description Regardless of a station’s dialing restrictions (COS), the user may dial assigned Emergency numbers. Operation System The system will automatically override any toll restrictions and process an assigned Emergency number call.

  • Page 121: Executive/Secretary Forward

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.37 EXECUTIVE/SECRETARY FORWARD Description iPECS Phones can be assigned as Executive/Secretary pairs. By activating DND, the Executive also activates Unconditional Call Forward to the Secretary, which will forward Executive calls to the Secretary. With the “CO Call to Secretary” option enabled, all CO calls to the Executive forward to the Secretary regardless of the Executive’s station status.
  • Page 122 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION 1 DND (PGM 111-Btn 3) 2 Left Msg Exec (PGM 113-Btn 10) TABLES 1 Executive/Secretary Pair (PGM 229-Btn 1) 2 CO Call to Secretary (PGM 229-Btn 2) 3 Call Exec If Secretary in DND (PGM 229-Btn 3) 4 Exec Grade (PGM 229-Btn 4) 5 Icm Call to Secretary (PGM 229-Btn 5) Related Features...

  • Page 123: External Auto Attendant/Voice Mail

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.38 EXTERNAL AUTO ATTENDANT/VOICE MAIL 2.38.1 AA/VM Group Description The system provides support for an adjunct Auto Attendant/Voice Mail system via connection to SLT ports. When a call arrives for the External AA/VM Group, the system will search the group for an idle port and deliver the call.

  • Page 124: In-Band (Dtmf) Signaling

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.38.2 In-band (DTMF) Signaling Description The system may employ in-band signaling to communicate with an External AA/VM system. When a call is routed to the AA/VM SLT port, the system will send DTMF signals informing the AA/VM of the characteristics of the call.
  • Page 125 iPECS-LIK Issue 6.1 Feature Description & Operation Manual SMDI Protocol There are three types of SMDI messages. Within each message is an “Action Code”, which defines the function or required action of the AA/VM system. Fields within the messages also define the called/calling station and station status.

  • Page 126: Voice Mail Box Translation

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation System The system will interface with the External AA/VM based on database assignments. Conditions 1. Selection of SMDI or in-band signaling can be alternated using the 2nd Virtual Dip switch. 2. Only one AA/VM Group (External, VSF, VMIM or Feature Server) can be defined in the system.
  • Page 127 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION 1 Voice Mail Id (PGM 113-Btn 14) STATION GROUPS 1 Station Group Assignment (PGM 190) 2 Station Group Attributes (PGM 191) TABLES 1 Voice Mail Dialing Table (PGM 234) Related Features ...

  • Page 128: Flexible Numbering Plan

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.39 FLEXIBLE NUMBERING PLAN Description User access to the iPECS system resources and features is accomplished through feature codes or iPECS Phone buttons. The Administrator selects from one of the eight (8) different standard numbering plans and, if desired, assigns codes for individual functions in the Flexible Numbering Plan.

  • Page 129: Digits

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.40 8 DIGITS Description We can support it more 4 digits for station number. Station numbering should not conflict with numbering plan. It is consist of prefix digits and add digits. Prefix digits can have up to 4 digits and Add digits can have up to 4 digits.

  • Page 130: Headset Compatibility

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.41 HEADSET COMPATIBILITY Description An industry standard headset can be connected to an iPECS Phone in place of or in addition to the handset. The station is then programmed for Headset operation. In the Headset mode, pressing the [SPEAKER] button will send audio to the Headset instead of the speakerphone.
  • Page 131 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION 1 Speaker/Headset Ring Mode (PGM 111-Btn 8) 2 Speakerphone/Headset (PGM 111-Btn 9) Related Features  Speakerphone  Paging Hardware...

  • Page 132: Hold

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.42 HOLD 2.42.1 Hold Preference Description Hold Preference defines either Exclusive Hold or System Hold as the preferred hold state, which is activated on the first depression of the [HOLD] button. The selection is based on the assigned Hold Preference in the system database.

  • Page 133: Exclusive Hold

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation Hold Recall operation is automatic Conditions 1. Separate timers are assigned for the various types of hold: System, Exclusive, Transfer, etc. 2. If the I-Hold timer is set to zero, the station will not receive recall. If the Attendant Recall timer is set to zero, the Attendant will not receive recall.
  • Page 134 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To access a call on Exclusive Hold from the holding station 1. Lift the handset or press the [SPEAKER] button. 2. Press the held CO/IP line. 1. Dial “8#”, the Held CO/IP Call Access code. 2.

  • Page 135: System Hold

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.42.4 System Hold Description CO/IP lines may be placed in a waiting state such that other stations in the system are able to access the CO/IP line. Stations must have access to the CO/IP line in the system database to access the held call.
  • Page 136 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4 System Hold Recall Timer (PGM 180-Btn 6)

  • Page 137: Automatic Hold

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Call Transfer, CO/IP  Hold Preference  Hold Recall  Exclusive Hold Hardware 2.42.5 Automatic Hold Description While on an active CO/IP call, the system will place the call on hold automatically if the user presses the [FLASH], [CONF], {DSS/BLF} or other feature buttons.

  • Page 138: Hot Desk

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.43 HOT DESK Description iPECS Phones can be assigned as Hot Desk phones allowing users (Agents) to login with the iPECS. The Hot Desk will become active and will take on the attributes defined for the Agent’s station number.
  • Page 139 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8. An ACD Agent must use the Agent Login procedure as defined under the ACD feature description. 9. DKT Phone cannot be Hot Desk. Programming STATION 1 Hot Desk (PGM 112-Btn 13) TABLES 1 Hot Desk Attributes (PGM 250-Btn 1~3) 2 Auto Logout Timer (PGM 250-Btn 3)

  • Page 140: Iclid Call Routing

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.44 ICLID CALL ROUTING Description The system can employ ICLID (Incoming Calling Line Id) to determine the routing of incoming external calls. Each CO/IP Line, including DID Lines, may be assigned to employ ICLID routing. The system will compare the received ICLID to entries in the ICLID Routing Table and, if a match is found, will route the call to the destination defined in the ICLID Ring Assignment Table.

  • Page 141: In-Room Indication

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.45 IN-ROOM INDICATION Description A supervisor can press the In-Room Indication button and [HOLD/SAVE] button when in an idle state; then each Station’s In-Room Indication LED will illuminate. 10 groups can be programmed. Each group has at most 20 members excluding Supervisor. Operation To program a flexible button as the “In-Room Indication button”...

  • Page 142: Ip Bridge Mode

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.46 IP BRIDGE MODE Description The Phontage and UCS client can automatically bridge the audio for a call to linked pair station. When the Phontage or UCS client place a call in the bridged mode, the iPECS Phone is connected to the call.

  • Page 143: Ip System Dect

    Description iPECS supports office building mobility employing Digital European Cordless Technology (DECT). Ericsson-LG Enterprise’s DECT Base stations (GDC-400B) connect to the Wireless Telephone Interface Module (WTIM). The WTIM manages up to eight (8) base stations and up to 3 WTIMs may be linked to provide a DECT coverage zone with transparent handover. Within the Zone, DECT handsets (GDC-400H) can roam and maintain an uninterrupted communications link to iPECS features and resources through the base station to the WTIM.

  • Page 144: Ip Fax Relay, T.38 Support

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.48 IP FAX RELAY, T.38 SUPPORT Description Because of their nature, Fax tones do not transmit well through IP networks, particularly when compression is employed. To address this, the SLTM, LGCM, BRI and PRI gateways support T.38 protocol that defines the translation of fax tones to digital signals.

  • Page 145: Ip Trans-Coding

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.49 IP TRANS-CODING Description The system employs either IEEE g.711, g.729 or g.723 codec to digitize and compress voice signals for RTP packets between iPECS devices. iPECS terminals and gateway Modules incorporate DSP functions to support codec conversion Available VOIMs include DSP circuitry used to support trans-coding (converting) codecs for incoming VoIP calls to devices, such as the MFIM VoIP channels, the VSF channels and the Feature Server, which have no built-in codec.

  • Page 146: Lnr (Last Number Redial)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.50 LNR (LAST NUMBER REDIAL) Description The last number dialed is stored (up to 48 digits) in the station’s Last Number Redial buffer. The user may request the system redial the last dialed number without the need to dial the number.
  • Page 147 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming Related Features  Save Number Redial (SNR)  Station Speed Dial  System Speed Dial Hardware...

  • Page 148: Lcr (Least Cost Routing)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.51 LCR (LEAST COST ROUTING) Description The LCR Tables are employed to define appropriate routing for outgoing calls based on the dialed number. Generally, the LCR Tables are structured to define the Least Cost Route for Long Distance calls.
  • Page 149 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3. Leading digit entries may be duplicated in the Leading Digit Table. Using a different “LDT Index” will make each entry unique. The system will use the lowest matching entry. 4. When Direct CO LCR is used on an ISDN line, an ISDN information message with the Called party Info Element, which includes only the numbering plan and numbering type, is sent to the ISDN to maintain the ISDN connection while the user finishes dialing and the system modifies the digits.

  • Page 150: Linked Station Pairs

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.52 LINKED STATION PAIRS Description A station can be logically linked to a primary station so that the two stations function as a single station. When linked, the two stations effectively act as a single station with the station attributes of the primary station.
  • Page 151 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming SYSTEM Linked Station Pairs (PGM 124) Related Features  Intercom Caller Controlled ICM Signaling Hardware...

  • Page 152: Lbc (Loud Bell Control)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.53 LBC (LOUD BELL CONTROL) Description The iPECS hardware is equipped with relays that activate External Control Contacts. Each contact is assigned to one of several functions including a Loud Bell Control. If used as a Loud Bell Control, the contact will activate when: External Page is accessed Assigned Station receives ring (LBC)

  • Page 153: Mobile Extension

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.54 MOBILE EXTENSION Description A mobile phone may be registered to a station allowing the mobile phone to place and receive calls through the system. ISDN DID calls are sent to the user’s iPECS Phone and the active registered mobile phone simultaneously.
  • Page 154 iPECS-LIK Issue 6.1 Feature Description & Operation Manual with the parked call with ‘call park’ code and page with ‘paging’ code.

  • Page 155: Station User Programming & Codes

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual To page from the mobile extension using the iPECS:, 1. Dial the DID number of the station, the system will check the CLID, answer the call and the user will receive intercom dial tone. 2.

  • Page 156: Multiple Language Support

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.55 MULTIPLE LANGUAGE SUPPORT Description With the VSF or VMIM, iPECS can support six (6) languages simultaneously. Prompts in the desired languages are loaded into the VMIM/VSF memory along with the Language Selection prompts.

  • Page 157: Multiple Voice Mailbox Support

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.56 MULTIPLE VOICE MAILBOX SUPPORT Description A station can access any Voice Mailbox by dialing the VM group, the mailbox number and password. iPECS Phone users may assign one or more Flex buttons to access a specific mailbox and receive a visual indication (LED flashes) of message status in the mailbox.

  • Page 158: Moh (Music-On-Hold)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.57 MOH (MUSIC-ON-HOLD) Description When a call is placed in a hold state, the system will deliver audio from the defined MOH source. In this way, the connected user can determine that the connection is still active. The system has connections for up to two music sources.
  • Page 159 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Hold  Back Ground Music  Multiple Language Support Hardware  External Music source connected to MFIM music source input.

  • Page 160: Network Management System

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.58 NETWORK MANAGEMENT SYSTEM Description iPECS NMS is a Web-based application for monitoring and management of multiple iPECS systems using standard SNMP (Simple Network Management Protocol). iPECS NMS is an efficient convenient tool employing standards based protocols and a Web based architecture to permit administrators remote access to iPECS systems using any common Web browser.

  • Page 161: Network Security & Priority

    Operation of Security and priority is automatic once configured Conditions 1. For Web Admin, the password is encrypted using the Ericsson-LG Enterprise Java Virtual Encryption plug-in. A Java Virtual Machine (MS or Sun) must be installed in the user’s PC to support password encryption.

  • Page 162: Pre-Defined & Custom Text Display Messages

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.60 PRE-DEFINED & CUSTOM TEXT DISPLAY MESSAGES Description A user can select a text message to be displayed on the LCD of a calling iPECS Phone with Display. When a user activates Text Display Messages, incoming intercom calls will signal the user with Muted ring in-place of normal ring and the LCD of the calling station will display the selected message.
  • Page 163 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Message 07 IN OFFICE STA xxxx Message 08 IN MEETING RETURN AT TIME hh:mm Message 09 AT HOME Message 10 AT BRANCH OFFICE Operation iPECS Phone To assign a Flex button for Display Messages 1.
  • Page 164 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To define the User Custom Text Message (00) 1. Press the [PGM] button. 2. Dial “52”, the Custom Message program code. 3. Enter the Message contents, up to 24 characters using 2 dial pad digits for each character.

  • Page 165: Dnd Operation In Internal Call To Pre-Selected Station

    4. Custom Text Display Messages and Display Message status are stored in non- volatile memory to protect against loss during power failure. 5. The calling station must be an iPECS or Ericsson-LG Enterprise digital phone with display to receive the message.
  • Page 166 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation [P-MSG DND] admin is off 1. Call to Station XXX and Station XXX was set Pre-Selected MSG feature. 2. Station XXX can get the ring. 3. Caller hears ring-back tone. [P-MSG DND] admin is on 1.

  • Page 167: Redundant System Processor

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.61 REDUNDANT SYSTEM PROCESSOR Description The iPECS system supports redundant processor operation. The redundant system processor is a hot standby processor. The LAN2 port of the master MFIM is connected directly to the LAN2 port of the standby MFIM.
  • Page 168 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Manual section 4.4.2.

  • Page 169: Registration & Fractional Module Tables

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.62 REGISTRATION & FRACTIONAL MODULE TABLES Description Normally, local iPECS devices can register with the system only when the “Registration Switch”, 3rd Dip switch on the MFIM, is On. In this state, the system will allow any local iPECS device to register, providing a convenient “plug &...

  • Page 170: Ringing Line Preference

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.63 RINGING LINE PREFERENCE Description A station is automatically connected to incoming calls by lifting the handset or pressing the [SPEAKER] button when assigned Ringing Line Preference. Operation iPECS Phone To answer a call while the station is ringing 1.

  • Page 171: Speed Dial

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.64 SPEED DIAL 2.64.1 Display Security Description Station and System Speed Dial numbers may be programmed so that the digits are not displayed on the LCD of iPECS phones. Operation To assign Display Security to a Speed Dial number 1.

  • Page 172: Station Speed Dial

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. The timed pause is used only with analog CO lines. Programming SYSTEM 1 Pause Timer (PGM 181-Btn 10) Related Features  Station Speed Dial  System Speed Dial Hardware 2.64.3 Station Speed Dial Description Each user can store commonly dialed numbers for easy access using Station Speed Dial bins.
  • Page 173 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To dial using a Station Speed Dial and the LIP 8000 series soft buttons 1. Press the [DIR] soft button. 2. Press the [SPEED] soft button. 3. Dial the desired bin number. To program a Station Speed Dial number using the [SPEED] button 1.
  • Page 174 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Table 2.64.3-1 ALPHANUMERIC DIAL-PAD ENTRIES Q – 11 A - 21 D - 31 Z – 12 B - 22 E - 32 . – 13 C - 23 F - 33 1 –...

  • Page 175: System Speed Dial

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual  LNR (Last Number Redial)  Dial Pulse to Tone Switchover  Save Number Redial (SNR)  Speed Dial Pause Insertion  System Speed Dial  Flex Button Direct Speed Dial Assignment Hardware 2.64.4 System Speed Dial Description...
  • Page 176 iPECS-LIK Issue 6.1 Feature Description & Operation Manual  iPECS-1200: “2000”-“31999”...
  • Page 177 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To dial a Station Speed Dial number using the LIP-8000 series soft buttons 1. Press the [DIR] soft button. 2. Press the [SPEED] soft button. 3. Dial the desired bin number:  iPECS-50 & 100: “200”-“999” ...

  • Page 178: System Speed Zone (Groups)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7. Press the [SAVE] button. 8. If desired, enter a name, see alphanumeric entry chart under Station Speed Dial. 9. Press the [SAVE] button. Conditions 1. Accessing an empty Speed Dial bin will return error tone. 2.
  • Page 179 iPECS-LIK Issue 6.1 Feature Description & Operation Manual System Speed Dial bins can be divided into zones or groups. iPECS systems have 10 zones...
  • Page 180 iPECS-LIK Issue 6.1 Feature Description & Operation Manual available, except for the iPECS 600(1200), which has twenty (fifty) zones. To access a Speed Dial bin assigned to a zone, the station must be allowed access to the Speed Dial Zone. In addition, each zone can be assigned to apply COS dialing restrictions to the Speed Dial numbers in the zone.

  • Page 181: Station Call Coverage

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.65 STATION CALL COVERAGE Description The Call Coverage feature permits an iPECS Phone user to receive ring and answer calls directed to a covered station. This feature is generally employed to allow a Secretarial answering position to cover calls to other stations.
  • Page 182 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Delay Ring’ delay count’ by Member : Call Coverage Delay is implemented by covering station’ ‘Call Cover Delay Ring’ delay count’ 5. ‘Call Coverage For Wakeup Ring’ = OFF : Wakeup Ring to covered station is not covered ON : Wakeup Ring to covered station is covered 6.
  • Page 183 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Hardware...

  • Page 184: Station Groups

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.66 STATION GROUPS Description Stations can be grouped for incoming call routing and Call Pick-up purposes. Ten types of groups can be defined:  Circular  Terminal   Ring  Pick-Up ...
  • Page 185 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Station Ring Group A call to any station in the Group will cause all stations in the group to ring and any station in the group may answer the call. If the call remains unanswered beyond the Overflow timer, the call is sent to the Overflow destination, which can be a Station, Station Group or Voice Mailbox.
  • Page 186 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation Conditions 1. The number of groups and member stations per group are given in Table 1.2-1. 2. Station Group calls are not routed to member stations that are in DND. 3. When a member of a Circular, Terminal, or Ring Group activates Call Forward, calls to the group may still route to the member based on the Member Forward option.

  • Page 187: Ring Groups Indication

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.67 RING GROUPS INDICATION Description If a station call to Ring group and a member of the Ring group received the call, the member can hear mute ring and see the flex button flashing which is the station, caller. And after that the member of Ring group can push the button and talk with the caller and talking internal call can be hold.

  • Page 188: Smdr (Station Message Detail Recording)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.68 SMDR (STATION MESSAGE DETAIL RECORDING) 2.68.1 Call Cost Display Description Each SMDR call record includes a “Cost” field, which is a calculated estimate for the cost of the call. The call cost updates in real-time and displays on the iPECS Phone LCD in place of the call duration.

  • Page 189: Smdr Call Records

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming CO/IP 1 Metering Type (PGM 142-Btn 3) SYSTEM 1 SMDR Cost per Unit Pulse (PGM 177-Btn 10) 2 SMDR Decimal (PGM 177-Btn 11) 3 SMDR Start Timer (PGM 177-Btn 12) 4 CO Warning Tone Timer (PGM 180-Btn 19) Related Features ...
  • Page 190 iPECS-LIK Issue 6.1 Feature Description & Operation Manual NUM II Flex Field II for incoming call, displays Ring duration, CLI or CPN or blank, (PGM 177-Btn 23) Disconnect Cause, optional output (PGM 177-Btn 29), with value: 01~7F: Follow cause value of Q.931 specification, 81: Disconnected, toll restricted 84/85: Disconnected, disconnect supervision 0: Other...
  • Page 191 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To abort SMDR printing 1. Press the [PGM] button. 2. Dial “0114”, the SMDR abort code. 3. Press the [SAVE] button. Conditions 1. For SMDR, if the first dialed digit(s) match the programmed LD code or the number of dialed digits exceeds the LD digit count, the call is considered an LD call.

  • Page 192: Lost Call Recording

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.68.3 Lost Call Recording Description Incoming calls where the caller hangs up before answer or while in a hold state are considered Abandoned or Lost calls. Special SMDR call records are provided for lost calls in real-time, as they occur, and a summary Lost Call count report is available on demand.
  • Page 193 iPECS-LIK Issue 6.1 Feature Description & Operation Manual  Incoming call on CO Line 05 on May 16, 2002 at 11:06 am routed to station 104 of Station Group 620 and ring for 1 minute and 49 seconds. DIAL/CLI/CPN ACCOUNT DIAL/CLI/CPN TIME START...
  • Page 194 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. When the Lost Call Count is reset, the SMDR port will provide a “count reset” message. 2. Individual Lost Call records are only available in real-time and not on-demand. 3. “Print Incoming Calls” and “Print Lost Calls” must be enabled in the SMDR Attributes for the system to output real-time Lost Call records and for the Lost Call Count summary report.

  • Page 195: System Admin Programming

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.69 SYSTEM ADMIN PROGRAMMING 2.69.1 Keyset Administration Description The system database can be accessed and modified with the keypad and Flex buttons of an iPECS Phone. The display of the iPECS Phone is employed to view items in the iPECS database.

  • Page 196: Web Administration

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation Detailed operation of Admin access and assigning access authority for each level is given in the iPECS Admin & Maintenance Manual. Conditions 1. Admin Access Authority is defined only in the Web Admin; it cannot be defined when using Keyset Admin.
  • Page 197 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Admin & Program Manual.

  • Page 198: Web User Manual

    Operation is detailed in the iPECS Admin and Maintenance Manual. Conditions 1. For Web Admin, the password can be encrypted using the Ericsson-LG Enterprise Java Virtual Encryption plug-in. A Java Virtual Machine (MS or Sun) must be installed in the user’s PC to support password encryption.
  • Page 199 iPECS-LIK Issue 6.1 Feature Description & Operation Manual may be loaded into system memory. Programming Related Features  Web Administration Hardware...

  • Page 200: System Networking

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.70 SYSTEM NETWORKING 2.70.1 Centralized Control TNET Description In a Centralized Control TNET (Transparent Network), a central MFIM controls all remote modules and terminals providing transparent networked access to all the features and functions of the central iPECS as well as the resources connected to the iPECS.

  • Page 201: Distributed Control Network

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual a TNET. Up to 30 VSF/VMIM could be used in MFIM1200. 7. You can set TNET enable ON/OFF for using TNET in local MFIM. Programming TNET 1 TNET Basic Attributes (PGM 330) 2 TNET Central MFIM Attributes (PGM 331) 3 TNET Local MFIM (PGM 332) 4 Fail-over PSTN Attributes...

  • Page 202: Net Call

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3. The alternative route employs a Speed Dial number to place a call and is not a Networked call. Thus, the Distributed Control Network features are not available. Programming Related Features Hardware 2.70.2.1 Net Call Description A station user can make a call to a station in other systems by dialing only a station number...

  • Page 203: Net Transfer

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.70.2.2 Net Transfer Description A station user can transfer any kind of CO line to a station in other systems by pressing [TRANS] button and dialing a transferred station such as a call transfer within the same system. There are two kinds of transfer, screened and unscreened transfer.

  • Page 204: Identification Service

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming SYSTEM 1 Networking Basic Attribute (PGM 320) 2 Networking Supplementary Attribute (PGM 321 – BTN 1) 3 Networking CO Line Attribute (PGM 322) 4 Network Numbering Plan Table (PGM 324) 2.70.2.3 Identification Service Description Calling Name Identification Presentation (CNIP): When a user makes a net call and a name of station is programmed in the Station Name field (PGM+74), the system includes the name of...

  • Page 205: Call Offer

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual The busy station goes to Idle; the originator receives a call-back ring. 4. When the originator answers to the call-back ring, a new call will be activated to the calling station. Conditions 1.

  • Page 206: Net Conference

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming SYSTEM 1 Networking Basic Attribute (PGM 320) 2.70.2.6 Net Conference Description A call to a station on one node is able to conference in a party on any other node. Members of conference must be allowed up to 3 stations of the network.

  • Page 207: Net Call Forward - Unconditional

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation To retrieve MWI message 1. Press the flashing [MSG/CALLBK] button and dial 2. 2. MWI contents (CLI number, date and time, the calling count from the same CLI) will be shown on LCD. 700100 mm/dd hh/mm CNT:01 3.

  • Page 208: Net Call Forward - Busy

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual The call is routed to a forwarded station immediately, and the forwarded station is ringing. 4. Answer the ringing at forwarded station. The calling and forwarded station can make a conversation. To deactivate Net Call Forward 1.

  • Page 209: Net Call Forward - No Answer

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. If both of served and diverted-to stations are located in the same system, the networking path will be cleared. That is, the forwarded call will be setup as intercom call. 2.

  • Page 210: Net Call Forward - Busy / No Answer

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming SYSTEM 1 Networking Basic Attribute (PGM 320) 2 Networking Supplementary Attribute (PGM 321 – BTN 1) 3 Networking CO Line Attribute (PGM 322) 4 Network Numbering Plan Table (PGM 324) 2.70.2.11 Net Call Forward – Busy / No Answer Description It is possible for a user to forward his station remotely when the station does not answer within the CFW NO ANS Timer.

  • Page 211: Co Transit-In

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.70.2.12 CO Transit-In Description The incoming DID call can reroute to the net call destination that is in another system. Operation 1. A DID call is arrived from PX. There is no limit for selecting DID conversion type. According to the result of DID conversion, the call will be routed.

  • Page 212: Blf Presentation

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3. Outside caller hears busy tone when a networking path is not available during transit-out. 4. In the main system, the attendant must have the CO access authority about the public connection of figure. 5.

  • Page 213: Do-Not-Disturb (Dnd)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. If BLF manger S/W is used for BLF Presentation, the BLF manager should be installed at one system for completely networked systems. 2. The number of Net DSS can be restricted according to the capability of each system. 3.

  • Page 214: Cas) Attendant Call

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.70.2.16 (CAS) Attendant Call Description The attendant call from any node can be routed to the centralized attendant. This call will be queued when all centralized attendants are busy. Operation 1. Assign Net DSS to the attendant (except system attendant) in PGM 164. 2.

  • Page 215: Paging To Networked System

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2. The numbering plan including the representative of mail access assigned in master system should be included in the numbering plan of QSIG group in slave system. Programming 1 Network Numbering Plan Table (PGM 324 – BTN 6) SYSTEM 2 Centralized VMS Assign (PGM 190) 2.70.2.18 Paging to Networked System...
  • Page 216 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. Network Page code must be programmed in the Network Numbering Plan Table (PGM 324) in the Caller System. 2. Network Page code and page destination must be programmed in the Network Page Table (PGM 325) in the Called system.

  • Page 217: Traffic Analysis

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.71 TRAFFIC ANALYSIS Description The iPECS monitors, stores and periodically or upon request outputs various traffic statistics covering system resources. The output from the system can be used to:  Monitor and evaluate system performance ...

  • Page 218: Traffic Analysis, Attendant

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual To print a traffic report 1. Press the [PGM] button. 2. Dial the report code, “0121 & 0124” – “0129”. 0121 All Summary Traffic Reports 0124 Attendant Traffic Report 0125 Call Summary Report 0126 Hourly Call Report 0127 Hardware Usage Summary Report 0128 CO/IP Summary Report...
  • Page 219 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Calls Ans (Calls Answered) Calls answered during the Analysis period...
  • Page 220 iPECS-LIK Issue 6.1 Feature Description & Operation Manual (Calls Abandoned) Calls abandoned before answer by the Attendant, does not Calls Abdn include calls abandoned while on hold. Call H-Abdn (Calls Abandoned from Hold) Calls abandoned while on hold Calls Held Number of calls placed on hold by the Attendant Time Avail (Time Available) Time attendant was available to handle new calls...

  • Page 221: Traffic Analysis, Call Reports

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.71.2 Traffic Analysis, Call Reports Description Call activity statistics are provided in the Hourly Call and Call Summary Reports. Hourly Call Report The Hourly Call Report covers hourly-completed call activity for the selected Analysis period. The report indicates the number of completed calls for each hour during the Analysis period as shown below.

  • Page 222: Traffic Analysis, H/W Usage

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.71.3 Traffic Analysis, H/W Usage Description The Hardware Usage report provides statistics for the system’s special Hardware resources such as the VSF as shown in the following sample report. Site Name : abc co Report Type : Hardware Usage Report- Today Peak Date : 06/05/02 08:34 ====================================================================================...
  • Page 223 iPECS-LIK Issue 6.1 Feature Description & Operation Manual fields in the report.
  • Page 224 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Site Name : abc co Report Type : CO Group Summary Report- Today Peak Date : 09/08/02 08:34 ==================================================================================== Peak Hour for All CO 11:00 Anal Total Total Hour Usage Seize Seize Seize 10:00 10:00...
  • Page 225 iPECS-LIK Issue 6.1 Feature Description & Operation Manual SYSTEM 1 RS-232 Port Settings (PGM 174) 2 Serial Port Function Selections (PGM 175) Related Features  SMDR (Station Message Detail Recording)  ACD Statistics Report Hardware  device to capture reports...

  • Page 226: Universal Night Answer (Una)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.72 UNIVERSAL NIGHT ANSWER (UNA) Description UNA allows a user to be alerted over an external loud bell and answer defined CO/IP calls by dialing a UNA code. While primarily intended for alternate answering during the Night service mode, UNA will also function in other modes providing Universal Answer in all service modes.

  • Page 227: Vmim/Vsf Integrated Auto Attd/Voice Mail

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.73 VMIM/VSF INTEGRATED AUTO ATTD/VOICE MAIL 2.73.1 VMIM/VSF Description VMIM The VMIM (Voice Message Interface Module) includes processing and memory for the iPECS integrated Auto Attendant, Voice Mail and system announcement applications. The memory is employed to store Auto Attendant announcements, voice mail, greetings and messages, and various system prompts.
  • Page 228 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation System Attendant To record an Auto Attd Announcement 1. Press the [PGM] button. 2. Dial “06”, the Message Record code. 3. Dial the VMIM/VSF sequence number. 4. Dial the Announcement number (“01” - “72”). 5.

  • Page 229: Disa Retry Counter (Pgm 160-Btn 5)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 11. The “#” digit is reserved for callers to access their Voice Mailbox remotely. 12. A CCR Announcement may be programmed to disconnect after playing. 13. The Auto Attd Announcement feature is supported for DISA and DID calls. 14.

  • Page 230: Vmim/Vsf Voice Mail

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.73.3 VMIM/VSF Voice Mail 2.73.3.1 Message Storage Description When a station activates Call Forward to the VMIM/VSF Group, a call is transferred to a VMIM/VSF mailbox or a transferred call recalls the VMIM/VSF, the call is handled by the iPECS Voice Mail application.

  • Page 231: Message Retrieval

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Call Forward  Station Message Wait/Call Back  VMIM/VSF Voice Mail  Call Transfer, Voice Mail Hardware  VSF and/or VMIM 2.73.3.2 Message Retrieval Description A user can access their Mail Box locally by placing a call to the VMIM/VSF Voice Mail group or, from an iPECS Phone, by pressing the [MSG/CALLBK] button, or by pressing a {VMAILBOX} button while off-hook receiving Intercom dial tone.
  • Page 232 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation iPECS Phone To assign a {VMAILBOX} Flex button; 1. [PGM] + {FLEX} + VM group + Mail-box (station) number + [SAVE] To retrieve Voice Mail locally 1. Lift the handset or press the [SPEAKER] button. 2.

  • Page 233: Remote Message Retrieval

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. If no new/old messages are available, pressing “1” or “2”, is an invalid operation and the user receives the “Invalid Entry” prompt or “No Message” prompt. 2. If the dialed number is not recognized, the "Invalid Entry" prompt is played. After the second invalid entry, the user is disconnected.
  • Page 234 iPECS-LIK Issue 6.1 Feature Description & Operation Manual apply.

  • Page 235: Message Retrieval Options

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2. The conditions associated with DISA apply. 3. In Admin, VSF is used as the single reference for a parameter that applies to both the VSF and the VMIM. Programming Related Features ...

  • Page 236: E-Mail Notification

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual To access a Message Retrieval option 1. At any time after the “Number of Messages” prompt, dial a Message Retrieval Option digit. The system initiates the selection providing any needed prompts. Conditions 1.
  • Page 237 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. The voice message is stored in the VMIM/VSF as well as being attached to the e- mail. The voice message must be expressly deleted from the VMIM/VSF even if the e-mail is deleted. 2.

  • Page 238: Voice Mail Back-Up Station

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.73.3.6 Voice Mail Back-up Station Description With the VSF or VMIM, an iPECS soft-phone (Phontage and UCS Client) user receives notification of new messages for assigned stations. The soft-phone will indicate the total messages for the assigned stations and the soft-phone.

  • Page 239: Voice Mailbox Settings

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.73.3.7 Voice Mailbox Settings Description The user can program the Mailbox settings for their mailbox including a security password and a greeting. When a user presses “8” while retrieving messages, the "Mailbox Setting" prompt, (“To edit your greeting, press one, to edit you password, press two.

  • Page 240: Call Forward From Vm

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming Related Features  Message Storage  Message Retrieval  Remote Message Retrieval  Message Retrieval Options Hardware  • VSF and/or VMIM 2.73.3.8 Call Forward from VM Description External users can activate or deactivate Call Forward for their station. Pressing “7” while retrieving messages will return the "Mailbox Set Forward"...

  • Page 241: Outbound Message Notification

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Message Storage  Message Retrieval  Remote Message Retrieval  Message Retrieval Options Hardware  VSF and/or VMIM 2.73.3.9 Outbound Message Notification Description The VSF and VMIM are able to dial an external number to notify a user of a new voice message.

  • Page 242: System Voice Memo

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 9. If a new message is logged before answer of the notification call, the message will be available to the user and a new notification is not invoked. If a new message is received after answering the notification call, the System will invoke another notification call.
  • Page 243 iPECS-LIK Issue 6.1 Feature Description & Operation Manual “662” for IPECS-50 & 100 “*662” for all other systems the station number announcement for station is heard, “This is station 150”. To hear Station Settings 1. Dial feature code, “663” for IPECS-50 & 100 “*663” for all other systems status for the station is reported.
  • Page 244 iPECS-LIK Issue 6.1 Feature Description & Operation Manual  Listed message x (the number of all message waiting)
  • Page 245 iPECS-LIK Issue 6.1 Feature Description & Operation Manual  Wake-Up Time (hh:mm)  Do not disturb  Forwarded to station xxx  Forwarded to speed bin xxx  Queued CO/IP xx  Locked (temporary COS change)  COS x Conditions 1.

  • Page 246: Company Directory

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.73.5 Company Directory Description This feature allows a caller reaching CCR menu or Flexible DID Table menu to utilize the DTMF keys to “spell” the name of a subscriber and be directed to their extension. If system checks and finds subscriber stations, Company Directory First Name and Last Name has to be preprogrammed and station’s Subscriber Name has to be prerecorded in each station.

  • Page 247: Record Vm Greeting Using Ccr

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Flexible Number for “Company Directory Name” will be added to record the name of a person. It can be dialed from an extension to record the name. And the recorded name will be played for name search and during call transfer.
  • Page 248 iPECS-LIK Issue 6.1 Feature Description & Operation Manual The system will prompt to record greeting Once recorded, the system will allow re-record option.

  • Page 249: Administrator Mailbox

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation Procedure 1. When user dials the digit for VMIB greeting recording in CCR menu or Flexible DID Table menu, system prompts “enter password” prompt. 2. User enters system main attendant’s telephone number, password. 3.
  • Page 250 iPECS-LIK Issue 6.1 Feature Description & Operation Manual to access administrative options, press six After pressing 6, the options that can be performed from the mailbox are: Administrator Mailbox To add a mailbox, press 1 To delete a mailbox, press 2 To reset a mailbox password, press 3 To record a mailbox greeting, press 4 To record a broadcast message, press 5...

  • Page 251: Announce Only Mailbox

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. There are no limits on the number of mailboxes that can be marked as administrators. 2. Station Attribute (PGM 127): Administrator Mailbox (ON/OFF) 3. This can be available for station. 4.

  • Page 252: Message Cascade

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.73.9 Message Cascade Description Message cascading is a feature that copies messages left for the originating mailbox to another mailbox. Once the message is copied into the other mailbox, notification events can take place based on that mailbox settings.

  • Page 253: Send Message

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 1. Greeting length: 00-99 seconds (60 seconds default) 2. Message length: 000- 600 seconds (0 default) ( 0 - VSF User Max Rec Tmr, PGM181-3) 3. Number of messages: 00-250 (0 default) (0- Number of message is the same as system capacity) 4.
  • Page 254 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Step 2-1 Mail Box...

  • Page 255: Distribution Lists

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Enter the mail box number Refer to the Step 3 and Step 4 Step 2-2 Enter distribution list number and # key. The prompt will state “Your message has been sent” Step 2-3 Press *To spell name Refer to the Step 3 and Step 4 Step 3...
  • Page 256 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation The main menu prompt will be modified to add “for personal options press 5” Main Menu for personal options, press five Step 1 From the main menu press [5] The prompt will state “to edit a list press 1” Step 2 Press [1] The prompt will state “Enter list number [1-5]”...
  • Page 257 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Hardware...

  • Page 258: Mark A Message Private

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.73.13 Mark a message private Description This allows a mailbox owner to mark a message as private, replying to, or creating a message to another user. These messages cannot be forwarded. Operation After replying to a message, recording a message, the following options will be played: For regular delivery, press 1.
  • Page 259 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To mark urgent and private, press 4...

  • Page 260: Outgoing Mailbox Destination

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual − To request delivery receipt of the message for future, press 5 Once the user has listened to a message that has been marked for receipt, the user that marked the message will get a new message in their mailbox. When they access this message a prompt will state: “message for XXXX (mailbox #) was listened to on HH:MM MM/DD”...

  • Page 261: Personal Ccr / User Greeting Disa

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.73.16 Personal CCR / User Greeting DISA. Description While User Greeting is played, Caller can dial any digit that is pre-programmed in Personal CCR table(PGM 128), and the call is routed to CCR table destination. If Personal CCR destination is not available state(Busy / Error / No Answer), the call will be routed to PGM 167 DID/DISA destination.

  • Page 262: Wake-Up Alarm (One Time Wake Up Alarm)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.74 WAKE-UP ALARM (ONE TIME WAKE UP ALARM) Description This feature allows a user or Attendant to set a wake-up time or desired time to be alerted. When the time is reached, the system will signal with an audible and visual signal. Operation Attendant To register Wake-Up...
  • Page 263 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4. Dial 2-digit hour and 2-digit minute for alerting. 5. For a daily (repeating alarm), dial “#”. 6. Hook flash, conformation tone is provided. To stop the alarm notification 1. Lift the handset. To erase Wake-Up 1.

  • Page 264: Wake-Up Alarm (Five Time Wake Up Alarm)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.75 WAKE-UP ALARM (FIVE TIME WAKE UP ALARM) Description If [PGM161 – New 5 Wake Up Usage] is set to ON, then new wake-up feature is enabled. Each station can have and set up to 5 wake-up times. Each wake-up time is identified using an id (1- Each wake-up time has a wake-up type: YY/MM/DD Alarm will be activated only one time in day specified by YY/MM/DD.
  • Page 265 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3. Dial the station range that was to be alerted. If a single station is to receive alarm, enter “*” instead of a second station. 4. Press the [HOLD/SAVE] button. Conditions 1. When register or erase wake-up time from a Digital station, it can use [VOL UP] and [VOL DOWN] buttons to scroll between wake-up times.

  • Page 266: Zone Holiday Assignment

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.76 ZONE HOLIDAY ASSIGNMENT Description The Administrator can assign Holiday Zones (up to 40) and Vacation Zones (up to 5 for each Zone). Devices in a Zone follow the holiday and vacation assignments of the zone. When the date of a zone is set to Holiday or Vacation, the zone will operate in the programmed ring mode.

  • Page 267: Remote Device Zone Management

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.77 REMOTE DEVICE ZONE MANAGEMENT Description Remote devices, in particular those not reachable by the system, are managed by grouping devices by various characteristics in a Zone. Placing devices into Zones simplifies management allowing definition of common characteristics to the devices within the zone.

  • Page 268: Zone Call And Connection Number Limit

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.78 ZONE CALL AND CONNECTION NUMBER LIMIT 2.78.1 Zone Outgoing CO call Number Limit Description Every system has the limited CO lines and all devices are sharing to use CO lines. The number of CO lines may be smaller than the number of other devices.
  • Page 269 iPECS-LIK Issue 6.1 Feature Description & Operation Manual are 0 and it means there is no limit to inter zone connections. Operation Operation of this feature is automatic based on zone maximum total inter zone connection number and maximum inter zone connection number between zones. Conditions 1.

  • Page 270: System Call Routing

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.79 SYSTEM CALL ROUTING Description System can change destination automatically or manually by condition of time , days , CLI, CPN, CO, Zone and Tenancy Group number about incoming calls. If scenarios are set, incoming calls are routed to the destination(like as 231 Flex Did destination) by the condition.
  • Page 271 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation 1. Press DND in system attendant. 2. Choice 5. 3. Select Scenario (01 ~ 16/32(if MFIM1200)) – This is Scenario Group number in ADM 251. 4. Press [SAVE] button. Programming SYSTEM 1 System Call Routing (PGM251-Web only) 2 Station Icm Group ( PGM 125 ) 3 CO tenancy group (PGM 141-B10)

  • Page 272: Co Call Rerouting

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.80 CO CALL REROUTING Description System can reroute incoming call to CO. If called number matched with compare digits of Table 252, the call are routed to Rerouting number. Operation 1. Enable Co Call Rerouting ON and Save 2.
  • Page 273 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Fop table (333) Rerouting table (252) : 100 → 20 → 80 50A/B, 100 : 200 → 30 → 170 : 300 → 50 → 250 : 600 → 100 → 500 1200 Programming SYSTEM...

  • Page 274: Remote Control With Mobile Extension

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.81 REMOTE CONTROL WITH MOBILE EXTENSION Description Mobile extension user can change the mobile extension settings remotely. Operation 1. The mobile extension user dials his DID number with mobile phone. Then the system will check the CLID, answer the call and the user will receive internal dial tone.
  • Page 275 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Hardware...

  • Page 276: Prefix Dialing Table

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.82 PREFIX DIALING TABLE Description PGM 206 – Prefix Dialing Table. With this table, three features can be supported. 1. Analog CO Call Charge with NPR metering. 2. SIP Direct dialing with no wait inter-digit timer. 3.
  • Page 277 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5. In case of ISDN enblock dialing, related program fields are Prefix Code, Min Digit, Max Digit, Num Of Type, Num Plan, Sending Complete. Programming 1 Prefix Dialing Table (PGM 206) 2 Prefix Table ID (PGM 142) Related Features Hardware...

  • Page 278: Ip Call Recording

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.83 IP CALL RECORDING Description System can record automatically or manually using IPCR server. IPCR(IP call recording) Server can be registered to P5.5 system. The station with agent ID is automatically recorded about call , external and conference call.
  • Page 279 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. You can search the recorded using Web Admin of IPCR. 2. IPCR server can be registered up to 10 servers in a system. Programming 1. PGM 237 – Agent ID Table. 2.

  • Page 280: Rd Party Call Recording

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.84 3 PARTY CALL RECORDING Description System can record automatically or manually using 3 party call recording server. The Server can be registered to P5.5 system. The station with agent ID is automatically recorded about call , external and conference call.

  • Page 281: Forced Disconnect Button (Emergency Supervisor Button)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.85 FORCED DISCONNECT BUTTON (EMERGENCY SUPERVISOR BUTTON) Description Each Digital station that have flexible button can make [FORCED DISCONNECT] button. [PGM] + [Flex button] + [PGM] + [7#] + [HOLD/SAVE]. In PGM 109 – Flex23, New Numbering Plan – [Forced Seize Busy Stn/Co] is added. By using this button in DKT or By using this Numbering Plan Code in SLT or DKT, busy co-line can be seized forcedly, busy station can be intruded forcedly.

  • Page 282: Call Back To Co

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.86 CALL BACK TO CO Description User can call back to CO using station web window. Call From Number can call to Call To Number using own system resource. SMDR and COS is followed the station number. Operation To activate make call back to CO: 1.
  • Page 283 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. This function can be operated by admin 113-24B-11B or web admin as following. 2. If Call Back To CO is disabled, you cannot operate it and you can see the error display.

  • Page 284: Personal Group

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2.87 PERSONAL GROUP Description A Personal Group is composed with a master station and several member stations. The member stations receive an incoming ring for the master station basically. And the member stations share the representative master station number for their making a call basically.
  • Page 285 iPECS-LIK Issue 6.1 Feature Description & Operation Manual press [PGM] button will not activate a linked station.

  • Page 286: Alarm Notification Control

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming 1 Personal Group Assignment (PGM 260) 2 Personal Group Attributes (PGM 261) Attribute Name Description Use Master Wake Up If this value is set to ON, all member wake-up follow by master wake up. If this value is set to OFF, individual wake-up is worked by each station.
  • Page 287 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation Operation of this feature is automatic as configured. Conditions 1. A station can reset only his own alarm, but it is an exception that Main ATD can reset alarm of System ATD. 2.

  • Page 288: Intercom

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3. INTERCOM 3.1 DIRECT STATION SELECT/BUSY LAMP FIELD (DSS/BLF) Description When a Flex button on an iPECS Phone or DSS Console is assigned as a {DSS} button, it also serves as a Busy Lamp Field. The LED indicates the status of the associated station or system facility.

  • Page 289: Intercom Call (Icm Call)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.2 INTERCOM CALL (ICM CALL) Description A non-blocking ICM is available to all stations in the system. Users may place an intercom call to other stations in the system by dialing applicable digits as defined in the system’s Numbering Plan.
  • Page 290 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Intercom Signaling Mode  Speakerphone Hardware...

  • Page 291: Intercom Call Hold

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.3 INTERCOM CALL HOLD Description While on an active ICM Call, users of iPECS Phones can place the ICM Call on hold. The held station will receive the assigned Music-on-Hold. The call is placed on Exclusive Hold and recalls to the holding station after expiration of the Exclusive Hold Recall Timer.

  • Page 292: Intercom Caller Controlled Icm Signaling

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.4 INTERCOM CALLER CONTROLLED ICM SIGNALING Description A user can change the signaling mode of an Intercom call from Tone ring to Voice announce or Voice announce to Tone ring. Operation iPECS Phone To change the ICM Signaling mode;...

  • Page 293: Intercom Lock-Out

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.5 INTERCOM LOCK-OUT Description If the user takes no action after going off-hook for the Dial Tone timer or fails to dial an additional digit within the Inter-digit timer, the station will receive error tone for 30 seconds and be placed out-of-service (locked-out).

  • Page 294: Intercom Step Call

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.6 INTERCOM STEP CALL Description When busy tone is received on a dialed Intercom call, the user may place a call to another station by dialing the last digit of the station number. The system replaces the last digit of the previously dialed busy station with the dialed digit and places an Intercom call to the new station number.

  • Page 295: Intercom Tenancy Group

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.7 INTERCOM TENANCY GROUP Description Stations in the iPECS are assigned to an Intercom Tenancy Group, group 00 ~ 15. Stations in a group are allowed or denied the ability to place intercom calls to stations in other groups on a group-by-group basis.
  • Page 296 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Intercom Call (ICM Call)  CO/IP Ring Assignment  Flexible Numbering Plan  Call Transfer  Auto Service Mode Control Hardware...

  • Page 297: Intercom Transfer

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.8 INTERCOM TRANSFER Description Users can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened).
  • Page 298 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. The [ICM] button provides an appearance for the transferred station. The LED indicates status and pressing the button connects to the station. 2. If the receiving station is busy, the transferring station may camp the call on to the busy station, see Camp-On.

  • Page 299: Message Wait/Call Back

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.9 MESSAGE WAIT/CALL BACK 3.9.1 CLI Message Wait Description When an iPECS Phone with display receives an external call with Calling Line Identification and the call is abandoned (disconnects before answer), the system will generate a call log with the Caller Identification, date and time.
  • Page 300 iPECS-LIK Issue 6.1 Feature Description & Operation Manual CLI Message Wait will be provided to the last station rung before the call was abandoned. 6. Once a call is answered by a station in the system, CLI Message Wait is no longer available i.e.;...

  • Page 301: Short Message Service (Sms)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.9.2 Short Message Service (SMS) Description The Short Message Service (SMS) provides the ability to send and receive text messages to and from iPECS phones equipped with a display including the Phontage, UCS Client and WLAN Phone.
  • Page 302 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Q – 11 A - 21 D - 31 Z – 12 B - 22 E - 32 . – 13 C – 23 F – 33 1 – 10 2 - 20 3 - 30 G –...

  • Page 303: Station Message Wait/Call Back

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual To delete SMS message 5. Dial “#”. DELETE MESSAGE? YES : 1 NO : 2 ALL:3 6. Dial “1” to delete current message, “2” to return to idle or “3” to delete all received SMS messages.
  • Page 304 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation iPECS Phone To leave a Message Wait, while receiving ring back tone or no response on a call announce (H or P mode) 1. Press the [MSG/CALLBK] button, confirmation tone received. 2.
  • Page 305 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To leave a Message Wait, while receiving ring back tone or no response on a call announce (H or P mode) 1. Momentarily press the hook switch. 2. Dial “556”, the Message Wait/Call Back code. 3.

  • Page 306: Message Wait Reminder Tone

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Message Wait Reminder Tone  CLI Message Wait Hardware 3.9.4 Message Wait Reminder Tone Description In addition to the [MSG/CALLBK] button LED, the iPECS Phones can be sent a tone as a periodic reminder to the user of message waits in queue.

  • Page 307: Paging

    The user is allowed to continue the page for the specified Page Time-out timer after which the user is disconnected and the Page Zone(s) is returned to idle. The default Page Zone dial codes are as follows: iPECS 300 iPECS-100 iPECS 1200 iPECS-50 iPECS 600...
  • Page 308 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To make a page, 1. Lift the handset. 2. Dial the desired paging code. 3. If assigned, after the Page Warning Tone, make announcement. 4. Replace the handset, go on-hook. To queue for a page when busy tone is received. 1.

  • Page 309: Meet Me

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION 1 Page Access (PGM 111-Btn 7) 2 Internal Page Zone Access (PGM 118) SYSTEM 1 Page Warning Tone (PGM 161-Btn 4) 2 External Control Contacts (PGM 168) 3 Paging Timeout Timer (PGM 181-Btn 9) Related Features ...

  • Page 310: Sos Paging

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming SYSTEM 1 Paging Timeout Timer (PGM 181-Btn 9) Related Features  Internal/External & All Call Page Hardware 3.10.3 SOS Paging Description The system allows of being recorded multiple VMIM messages for pre-recorded paging. Depending on circumstance, user can use pre-recorded messages for paging.

  • Page 311: Push-To-Talk Paging

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.11 PUSH-TO-TALK PAGING Description Each iPECS Phone can be assigned as a member of one or more of the system’s nine Push- To-Talk page groups. The iPECS Phone user may login or log-out of any one or all PTT groups to which it is assigned.
  • Page 312 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. Conditions associated with Internal/External & All Call Page apply to Push to Talk paging. 2. To access PTT paging, the station must be permitted access to system paging, PGM CODE 111, button 7. 3.

  • Page 313: Barge In

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 3.12 BARGE IN Description Barge in permits an authorized extension to intrude into other existing outside/internal calls. Between intruding extension and parties on initial calls a conference call is established. There are Two Barging In operations. –...

  • Page 314: Co/Ip

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4. CO/IP 4.1 AUTO FAULT DETECTION AND RECOVERY Description If a CO line fault is reported from a PRI/VoIP/SIP gateway, the iPECS places the CO Line in an Out-Of-Service state and places it in the Unused CO/IP Group. Upon receiving the CO Line recovery report, the CO Line is automatically restored.

  • Page 315: Co Line Flash

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.2 CO LINE FLASH Description Analog CO lines recognize a brief open or ground connection, “Flash”, as a request for new dial tone. When used behind a PBX, a Flash is often used to activate a PBX feature or call transfer. Operation iPECS Phone While connected to an analog CO line...

  • Page 316: Co/Ip Line Groups

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.3 CO/IP LINE GROUPS Description The CO/IP lines in the system can be placed together into groups for assigning access by stations and common access dial codes. There are 20 groups in the iPECS-50 & 100, 72 groups available in the iPECS 300 &...

  • Page 317: Co/Ip Line Preset Forward

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.4 CO/IP LINE PRESET FORWARD Description Each CO/IP Line can be assigned a Ring-No-Answer Preset Forward destination. An incoming call on the CO/IP line will be routed to the defined ring destination. At expiration of the CO/IP Line Preset No Answer Forward timer, the call is forward to the defined Preset Forward destination, which is an index to the ICLID Ring Assignment Table.

  • Page 318: Co/Ip Ring Assignment

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.5 CO/IP RING ASSIGNMENT Description Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified CO/IP lines. Separate ring assignments are made for Day, Night and Timed Ring operation mode.

  • Page 319: Co Line Release Guard Time

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.6 CO LINE RELEASE GUARD TIME Description To assure that the PSTN switching equipment has sufficient time to restore to the idle condition, the system will hold analog CO lines in a busy state to users after release of a CO line by a station.

  • Page 320: Co Ring Detect

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.7 CO RING DETECT Description The system incorporates timers for Ring-on and Ring-off durations to assure proper alerting. When the duration of the ring signal exceeds the Ring-on timer, alerting will start. When the ring is not present for a period exceeding the Ring-off timer, alerting will stop.

  • Page 321: Dial Pulse Signaling

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.8 DIAL PULSE SIGNALING Description An analog CO line will send dial pulse signals to the central office. If programmed as a pulse CO line, the system will send open loop pulses at 10 pps with the assigned break/make ratio. Operation System Operation of this feature is automatic when programmed.

  • Page 322: Direct Inward Dial (Did)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.9 DIRECT INWARD DIAL (DID) Description A carrier service, known as Direct Inward Dial (DID), sends digits to the system so that the call may be routed directly to a specific station or system facility. Digits sent to the system are generally the last digits (3 or 4) dialed by the caller.
  • Page 323 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4. DID calls are subject to Group Call Pick-up and Directed Call Pick-up. 5. If a VMIM/VSF announcement is defined as the destination in the Flexible DID Destination Table, a Caller Controlled Routing Table for the announcement can be defined.

  • Page 324: Direct Inward System Access (Disa)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.10 DIRECT INWARD SYSTEM ACCESS (DISA) Description Each CO/IP path may be assigned for DISA service, which allows an incoming caller to gain access to the system resources and/or features. The iPECS will answer the outside call and provide the user intercom dial tone or route the call based on the VMIM/VSF Auto Attendant announcement settings where Caller Controlled Routing may be defined.
  • Page 325 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7. LEDs associated with the DISA CO Line appearance will provide normal status indications at all stations except the Attendants. The LED for the line at an Attendant will flutter at 240 ipm when busy. 8.

  • Page 326: Dtmf Signal Sending

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.11 DTMF SIGNAL SENDING Description Dual Tone Multi-Frequency (DTMF) signals are used with CO lines assigned for DTMF signaling. The duration of the DTMF signal can be adjusted from 40 to 990 milliseconds. Operation System Operation of this feature is automatic when programmed.

  • Page 327: Ip Address Dialing

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.12 IP ADDRESS DIALING Description If allowed, users may place calls using an IP path. The system accepts user dialed digits as the IP address for the called party. When dialing an IP call, the asterisk, “*”, is used as the “dot” between bytes of the IP address.

  • Page 328: Ip Trunking

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.13 IP TRUNKING 4.13.1 H.323 v4 Service Description When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol or SIP. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services.

  • Page 329: Sip Service

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Hardware  VOIM8 or VOIM24 4.13.2 SIP Service Description When assigned to support SIP (Session Initiation Protocol), VoIP channels provide protocol conversion between SIP and the iPECS protocol or H.323. This permits the VoIP channel to connect to external SIP networks for call services.

  • Page 330: Ip Wan Dialing After Answer

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.14 IP WAN DIALING AFTER ANSWER Description The iPECS system permits sending and receiving DTMF signals after connecting to an external VoIP party. The DTMF signal can be DTMF tone, Text String, or DTMF protocol (H.323 specification) based on the system programming.

  • Page 331: Isdn (Integrated Service Digital Network)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.15 ISDN (INTEGRATED SERVICE DIGITAL NETWORK) Description The iPECS system supports both BRI (Basic Rate Interface) and PRI (Primary Rate Interface) ISDN circuits. Both North American standard 23B+1D channel and ETSI 30B+2D channel configurations are supported through the selection of the gateway Module, the T1/PRI supports NA standards while the PRIM supports the ETSI standards.

  • Page 332: Calling/Called Party Identification

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.15.2 Calling/Called Party Identification Description The iPECS system receives calling party identification in the ISDN call Set-up message, CLIP- Calling Line Identification Presentation. The answering party identification, which may be different from the called party, is received in the ISDN connect message, COLP (Connected Line Identification Presentation).
  • Page 333 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 1. [PGM] + {FLEX} + [PGM] + “82” + [SAVE]...

  • Page 334: Keypad Facility

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual To activate CLIR or COLR, before placing or answering an ISDN call 1. Press the {CLIR} or {COLR} Flex button. Conditions 1. This feature may not be available in the specific ISDN service area or may be a subscription service.

  • Page 335: Multiple Subscriber Number (Msn)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4. This feature may not be available in the specific ISDN or may be a subscription service. 5. The system can handle only a single Call Reference; services that require handling of two simultaneous Call References, cannot be supported. Programming STATION 1 Flex Button Assignment (PGM 115)
  • Page 336 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming MSN Table Entries (PGM 202) Called Telephone Number : Calling Number Digits. Mandatory. CO Line Range : Utilization is Optional. Only the specified CO lines are employed when make an outbound call using a MSN button if CO line range is specified. If CO line range is not specified then it employs CO lines as same method as normal loop button does.

  • Page 337: Isdn Supplementary Services

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.16 ISDN SUPPLEMENTARY SERVICES In many cases, the ISDN service provider offers enhanced services, to which a user may subscribe. The iPECS system allows access to these ISDN “Supplementary Services” implemented under the ETSI regime as described below. 4.16.1 ISDN Call Deflection Description When the ISDN Supplementary Service “Call Deflection”...

  • Page 338: Isdn Malicious Call Id Request

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Hardware  ISDN line  iPECS Phone 4.16.2 ISDN Malicious Call Id Request Description When the ISDN supports the Malicious Caller Id supplementary service, iPECS can request the CLID from the ISDN. The CLID is saved and output in the SMDR call record. Malicious Caller Id is activated during an ISDN call and requires a {MCID REQUEST} Flex button to access the feature.

  • Page 339: Private Line

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.17 PRIVATE LINE Description One or more iPECS Phone users can be assigned exclusive use of a CO line or lines. These “Private” lines are assigned to CO line Group 00 by the iPECS system and an appearance {CO} button must be assigned at the user’s iPECS Phone.

  • Page 340: Multi-Function Analog Trunk Module (Matm) Service

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4.18 Multi-function Analog Trunk Module (MATM) Service Description MATM(Multi-function Analog Trunk Module) can support 5 kinds of CO type. It has 4 kinds of module in a board for plug-in/off. It can be programmed 5 kinds of CO Type respectively by programming.
  • Page 341 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Signal/Voice port 2 <-> Signal/Voice port 4...

  • Page 342: Ld/Rd/Lco Trunk Function

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Program ADM 149-3B : 2W Set 4W Method Setting of External Analogue port 1. Connect first signal port to alternate second odd line. 2. Voice port must connect first voice port to alternate fourth line and own second port to third line.

  • Page 343: Multiple Cli

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation Case of LD : The method of disconnecting in outgoing and incoming Programming 1. Program 149-B 2 (Snd Sub Ans/IC & Wait Sub Ans/OG (4)) 2. Program 142-B 3 ( (4 : SPR) SMDR Metering Unit Conditions 1.
  • Page 344 iPECS-LIK Issue 6.1 Feature Description & Operation Manual The 50th CLIP index will be used generally to all CLI cases(from Station CLI 1 to Station CLI 5). The 50th CLIP index name will be changed to [Station CLI]. Operation Example - Station 110 has 5 CLI and related program is as followings. 1.

  • Page 345: Ipecs Phone

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5. IPECS PHONE 5.1 ANSWERING MACHINE EMULATION Description When a call is sent to a Voice mailbox, the associated station can be assigned to notify the user and allow the user to screen the call. Two methods of notification and call screening are provided, Ring or Speaker mode.
  • Page 346 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming NUMBERING 1 AME Feature (PGM 109-Btn 2) Related Features  External Auto Attendant/Voice Mail  VMIM/VSF Integrated Auto Attd/Voice Mail Hardware  iPECS Phone...

  • Page 347: Auto Called Number Redial (Acnr)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.2 AUTO CALLED NUMBER REDIAL (ACNR) Description This feature allows a station user to request and have the system retry a busy or no answer external call until the call is connected or the feature is cancelled. This feature is working on SLT also.
  • Page 348 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2. The call will be placed on the same path as originally used. If the path is busy, an available CO/IP line in the same group will be seized. 3. The ACNR Retry Counter decrements by one when the system completes the dialed number.

  • Page 349: Auto Release Of [Speaker]

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.3 AUTO RELEASE OF [SPEAKER] Description After completion of certain features, the [SPEAKER] button turns off automatically, returning the iPECS Phone to idle. Operation System Auto Release of [SPEAKER] button operation is automatic for supported features, see conditions below.

  • Page 350: Automatic Speaker Select

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.4 AUTOMATIC SPEAKER SELECT Description iPECS Phones programmed for Auto Speaker Select can access a CO/IP line or an internal call by pressing the appropriate button without the need to lift the handset or press the [SPEAKER] button.

  • Page 351: Back Ground Music

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.5 BACK GROUND MUSIC Description An iPECS Phone can receive audio, generally music, from an internal or external source while it is idle. Music from the source is received over the speaker and will be shut-off during ringing, pages, or while the station is off-hook.
  • Page 352 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 11 – VSF MOH 3 4. Press [SAVE] to save your selection. Conditions 1. The speaker volume is adjustable at the station by using the [VOL UP]/[VOL DOWN] key of the iPECS Phone. 2.

  • Page 353: Call Log Display

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.6 CALL LOG DISPLAY Description Users of iPECS Phones with Soft keys can view a log of incoming, outgoing and missed calls on the display. A Flex button must be assigned as a {CALL LOG} button, which allows easy access to the Call Log menu.

  • Page 354: Co Line Name Display

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.7 CO LINE NAME DISPLAY Description When a CO/IP call is received or a user seizes a CO/IP path, the CO/IP number is displayed on the LCD. If the CO/IP path is assigned a name and CO/IP Name Display is enabled, the CO/IP name is displayed instead of the CO/IP number.

  • Page 355: Did Call Wait

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.8 DID CALL WAIT Description If DID call is incoming to a station that is already call connected, this DID call is wait until the station is answering or the DID/DISA no answer timer is expired. To activate this feature, the ADMIN field of DID call wait must be set enable.

  • Page 356: Dnd - One Time Dnd

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.9 DND - ONE TIME DND Description A station, which is ringing or receiving Off-hook muted ring, can press the [DND] button, to reject the call and terminate ringing. The station is placed in DND, ringing terminates and the call receives treatment based on the following precedence: 1.

  • Page 357: Flex Button Direct Speed Dial Assignment

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.10 FLEX BUTTON DIRECT SPEED DIAL ASSIGNMENT Description A user may program a telephone number directly to a Flex button without the need to assign the number to a Speed Dial bin. In this case, the telephone number is allocated to the highest numbered Station Speed Dial bin available.

  • Page 358: Flexible Led Flash Rates

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.11 FLEXIBLE LED FLASH RATES Description The flash rates used with the various Flex buttons on the iPECS phone can be adjusted on a system wide basis to meet the customer’s needs. Up to 29 different functions can be assigned any one of 15 different flash rates.

  • Page 359: Group Listening

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.12 GROUP LISTENING Description All iPECS Phones have a built in speaker. If allowed, users may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.

  • Page 360: Station Individual Call Routing (Icr)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.13 STATION INDIVIDUAL CALL ROUTING (ICR) Description Station ICR is an extension of Call Forward where the user establishes a routing scenario. Each of the ten scenarios defines rules to route incoming calls based on Time, Day of week, Date and Caller ID to a destination defined by the User.
  • Page 361 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To activate ICR call forward: 1. Lift the handset or press the [SPEAKER] button to receive a dial tone. 2. Press the [FWD] button. 3. Dial the desired Call Forward code (0-4). 4.

  • Page 362: Call Profile

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.14 CALL PROFILE Description This function provides many flexibility of call re-routing. If user is not in office, user is in another place, user can get the call by pre-programmed call profile table. Each station has its 3 call profile tables (table 1 ~ table 3), and each profile table can have up to 10 destinations.
  • Page 363 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 11 Select Call Profile Table Index (0 - 3). 12 Select Call Profile Timer (10 – 60 sec).
  • Page 364 iPECS-LIK Issue 6.1 Feature Description & Operation Manual To activate ICR call forward: 1. Lift the handset or press the [SPEAKER] button to receive a dial tone. 2. Press the [FWD] button. 3. Dial the desired Call Forward code (0-4). 4.

  • Page 365: Intercom Signaling Mode

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.15 INTERCOM SIGNALING MODE Description Each iPECS Phone can select the signaling mode used for incoming ICM calls while the station is idle. There are three signaling modes available. H - Call announcing with Handsfree answerback: When an ICM call is received, the user receives splash tone followed by the ICM caller’s voice.
  • Page 366 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Hardware  • iPECS Phone...

  • Page 367: Mute

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.16 MUTE Description An iPECS Phone can turn off audio transmission from the handset, speakerphone or headset microphone, “Mic Mute”. Operation iPECS Phone To Mute the Microphone; 1. Press the [MUTE] button, the [MUTE] button LED is on and the microphone (Handset, Speakerphone, Headset) is muted;...

  • Page 368: Off-Hook Signaling

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.17 OFF-HOOK SIGNALING Description When a station, which is off-hook, receives a call or a CO/IP call rings into the system for the off-hook station, the station will receive the assigned Off-hook ring signal or, for ICM calls, a Camp-On, Voice-Over Announcement or Off-hook ring signal may be received.

  • Page 369: On-Hook Dialing

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.18 ON-HOOK DIALING Description iPECS Phones equipped with a Speakerphone allow users to place as well as receive calls while the handset is on-hook. Once the user activates the speakerphone by pressing the [SPEAKER] button or Automatic Speaker Select, dial tone is received and the user may dial the desired number.

  • Page 370: Prime Line Immediately/Delayed

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.19 PRIME LINE IMMEDIATELY/DELAYED Description When a user goes to an off-hook state, the system normally provides ICM dial tone. If desired, a station can be assigned to access a pre-assigned system resource (Prime Line). The Prime Line can be any of the Idle Line Settings: ...
  • Page 371 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  Speakerphone  Intercom Call (ICM Call)  Station Flexible Buttons Hardware  iPECS Phone...

  • Page 372: Ring Tone Download

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.20 RING TONE DOWNLOAD Description The user can select one of 14 Ring tones so that the iPECS Phone ring can be distinguished from other nearby phones. Eight tones are stored in the iPECS Phone permanent memory. The first four tones are fixed and the 5th through 8th Ring tone can be downloaded from a library of 10 tones stored in the system’s protected memory.

  • Page 373: Save Number Redial (Snr)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.21 SAVE NUMBER REDIAL (SNR) Description The last dialed number on a CO/IP call may be stored (up to 48 digits) in a buffer for future redial. This number is saved in memory until the user requests a new number be stored. Numbers dialed for subsequent calls do not affect the Save Number buffer.

  • Page 374: Silent Text Message

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.22 SILENT TEXT MESSAGE Description Silent Text Messaging is used to respond to an OHVO call without disconnecting the existing call. Silent Text Messages are sent by pressing a pre-programmed message button or [DND] button.

  • Page 375: Speakerphone

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.23 SPEAKERPHONE Description iPECS Phones equipped with speakerphone circuitry enable the telephone to be used hands- free in two-way conversations. Operation iPECS Phone To activate the speakerphone 1. Press the [SPEAKER] button, [SPEAKER] LED lights steady. To switch from Handset to Speakerphone 1.

  • Page 376: Station Flexible Buttons

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.24 STATION FLEXIBLE BUTTONS Description The iPECS Phone incorporates a field of “Flex” buttons as well as the fixed feature buttons. The Flex buttons are assigned in the system database to access features, functions and resources of the system.
  • Page 377 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions 1. The {LOOP} and {POOL} buttons provide a status indication for the call as long as the station has supervisory control. 2. If there is no available {CO}/{IP} {LOOP} or {POOL} button for a call, the station will not ring for an incoming CO/IP call;...

  • Page 378: Station Relocation

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.25 STATION RELOCATION Description The iPECS Phone once registered can be re-located to any LAN port connected to the Ipecs system without loss of any data or programming. Operation This feature is automatically activated. Conditions 1.

  • Page 379: Station User Programming & Codes

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.26 STATION USER PROGRAMMING & CODES Description iPECS Phone users can program an array of functions and features, access status information and assign special features codes to Flex buttons. The Station User Program Codes used for these purposes are fixed as listed below.
  • Page 380 iPECS-LIK Issue 6.1 Feature Description & Operation Manual LCD Display Mode Domestic/English Sys version display Select BGM source (0~2) “name” User Name registration Display Phone IP Address Change IP Address (Dot:*) Display MAC IP Address Change Mode Display Phone Version Display Key numbers {RECORD} button ISDN {CLIR} button...
  • Page 381 iPECS-LIK Issue 6.1 Feature Description & Operation Manual In addition, a Station User Program Menu display is provided by the iPECS Phone display to assist the user in programming the Station User Program Code features and functions. The [VOL UP]/[VOL DOWN] buttons are used to scroll through the menu items and the dial pad is used to enter a selection.
  • Page 382 iPECS-LIK Issue 6.1 Feature Description & Operation Manual [7] REG MOBILE-EXT [8] ACTIVE MOBILE-EXT [9] REGISTER MOBIL CLI [0] VM MOBILE NOTIFY Under selection [4] WAKE UP TIME select 1~2 as below [1] SET WAKE UP TIME [2] WAKE UP DISABLE Next top-level Menu selection [5] MESSAGE [6] HEADSET...
  • Page 383 iPECS-LIK Issue 6.1 Feature Description & Operation Manual [9] STA MSG WAIT RETR [*] DISP ADD-ON PACKAGE Under selection [*] SYSTEM, access Admin [#] ENTER ADMIN [7] FORCED FWD TO DEST [8] REGISTER BLUETOOTH [9] BLUETOOTH USAGE [0] HOTDESK LOGIN [*] HOTDESK LOGOUT Operation iPECS Phone...

  • Page 384: Two-Way Record

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.27 TWO-WAY RECORD Description An iPECS Phone user can record any active conversation to the station user’s mailbox or to hard disk drive of an iPECS Phontage or UCS Client. All calls including incoming, outgoing, internal, external, conference, conference rooms and conference group calls can be recorded.
  • Page 385 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  External Auto Attendant/Voice Mail  VMIM/VSF Integrated Auto Attd/Voice Mail  Conference  Conference Group  Multi-Party Voice Conference  Conference Room  Auto Call Recording Hardware  iPECS Phone ...

  • Page 386: Voice Over

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5.28 VOICE OVER Description This feature allows users of iPECS Phones, off-hook on a call (CO, IP or Intercom), to receive a voice announcement through the handset receiver with the existing call. The Voice Over is muted so as not to interfere with the existing conversation.
  • Page 387 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION 1 Voice Over (PGM 113-Btn 6) Related Features  Call Waiting/Camp-On  Group Listening  Silent Text Message  Pre-defined & Custom Text Display Messages Hardware  iPECS Phone to receive Voice Over...

  • Page 388: Serial Dss

    1. Total number of Serial DSS per a system is limited. Refer the table below. Above limitation includes Hot-desk Agent stations. System Max. number of Serial DSS Max. number of LSS iPECS-50 iPECS-100 iPECS-300 iPECS-600 iPECS-1200 2. LIP-8004D doesn’t support serial DSS. 3. Maximum 4 serial DSS boxes can be connected to one keyset.
  • Page 389 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5. LIP-8000 keyset can supply power to maximum two DSS. For this, the keyset should use external adaptor. And LIP-8048 DSS also can supply power to maximum two DSS. 6. Linked pair Slave station cannot use the serial DSS. 7.

  • Page 390: Attendants

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6. ATTENDANTS 6.1 ACTIVE CPU (MFIM) DISPLAY Description When the system is equipped for CPU Redundancy, the System Attendant can determine and change the active and standby CPU. Operation System Attendant To view the active MFIM 1.

  • Page 391: Alternate Attendant

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.2 ALTERNATE ATTENDANT Description This feature allows an Alternate answer point while the Attendant station is in an unavailable mode. When in the unavailable mode, the next available Attendant in the Attendant group will receive Attendant calls and recalls.

  • Page 392: Attendant Positions

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.3 ATTENDANT POSITIONS Description The iPECS -50 and 100 can have a maximum of four (4) Attendants. Other iPECS systems have capacity for five (5) Attendants. Each Attendant position must be equipped with an iPECS multi-button Phone and may include multiple DSS Consoles.

  • Page 393: Attendant Recall

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.4 ATTENDANT RECALL Description Unanswered or abandoned CO/IP calls that remain unanswered for the Hold or Transfer Hold timer, as appropriate, will recall the station placing the call on hold. If the call remains unanswered for the assigned Recall time, the first available Attendant will also receive recall.

  • Page 394: Attendant Station Program Codes

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.5 ATTENDANT STATION PROGRAM CODES Description Using the Attendant Station Program Codes, the Attendant can print SMDR and Traffic reports on-demand, assign Authorization Codes, control certain user features, record VMIM/VSF announcements, enable/disable Auto Service Mode Control, etc. Items are available using the Program Code directly or scrolling the multi-level display menu.
  • Page 395 iPECS-LIK Issue 6.1 Feature Description & Operation Manual System Attendant only [1] REGISTER AUTHORIZATION enter station [2] ERASE AUTHORIZATION enter station [4] DATE AND TIME [1] LCD DATE TIME SET System Attendant only [2] LCD DATE MODE CHAGE System Attendant only [3] LCD TIME MODE CHAGE System Attendant only [4] ATD SET WAKE UP TIME...
  • Page 396 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Operation Attendant To activate an Attendant Station Program Code feature or function 1. Press the [PGM] button, the Attendant Station Program Menu is displayed. 2. Dial “0” to access the Attendant Station Program codes. 3.

  • Page 397: Cabinet Alarm

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.6 CABINET ALARM Description The Cabinet Alarm alerts the Attendant of a fault in the fans or power supplies in a cabinet. The alarm notification displays the cabinet number. The cause of the fault, cabinet fan, PSU or PSU fan is shown on the Cabinet Attributes Web Admin page (PGM 197).

  • Page 398: Call Forward, Attendant

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.7 CALL FORWARD, ATTENDANT Description As with other stations, Attendants can forward calls to other stations in the system. Calls may be forwarded unconditionally, on busy or no answer. Operation Attendant To activate Call Forward 1.

  • Page 399: Call Forward Co/Ip Off-Net

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.8 CALL FORWARD CO/IP OFF-NET Description The System Attendant can forward incoming CO/IP calls to a remote “Off-Net” location. Calls are forward via a Speed Dial bin. When a call is received, the system will automatically place a call using the Speed Dial number, dialing the number and connecting the incoming call in an Unsupervised conference.
  • Page 400 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Programming STATION 1 Call Forward (PGM 111-Btn 2) 2 Off-Net Forward (PGM 111-Btn 14) SYSTEM 1 Off-Net Prompt Usage (PGM 160-Btn 11) 2 DTMF Repeat Tone Usage (PGM 160-Btn 15) 3 System Attendant Assignment (PGM 164-Btn 1) 4 Unsupervised Conference Timer (PGM 182-Btn 5) 5 Open Loop Detect Timer (PGM 142-Btn 13) Related Features...

  • Page 401: Call/Queuing

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.9 CALL/QUEUING Description Any station can call the Attendant by dialing the Attendant Call code “9”. When an Attendant call experiences a busy, the call is queued to the Attendant group. The call will be delivered to the first available Attendant.

  • Page 402: Day/Night/Timed/Scenario Ring Mode

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.10 DAY/NIGHT/TIMED/SCENARIO RING MODE Description The system clock automatically controls the Ring Mode. Ring assignments are applied based on the time of day and day of week. Four modes of ring (Ring Assignments) are provided, Day, Night ,Timed and Scenario.
  • Page 403 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  System Clock Set  CO/IP Ring Assignment  LBC (Loud Bell Control)  Dialing Restrictions  Auto Service Mode Control  System Call Routing Hardware...

  • Page 404: Dss Consoles

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.11 DSS CONSOLES Description The system allows an unlimited number of DSS/LS Consoles to be installed in the system. Up to 3 DSS/DLS consoles may be associated with a station connected to an iPECS-50 or 100 and up to 9 may be associated with a station for all other system configurations.
  • Page 405 Flex 11 Call Park 03 Flex 12 Station Group 3 Station 100 – 135 Flex 13 ~ 38 MAP 2 iPECS-100 Flex 1 ~ 34 Station 136~169 iPECS-50 Flex 1 ~ 14 Station 136~149 MAP 3 Flex 1 ~ 42...
  • Page 406 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Table 6.11-3 DSS/DLS button maps — iPECS-300 & 600 & 1200 Maps 1 to 9 MAP 2 Flex 1 ~ 48 Station 136~183 MAP 3 Flex 1 ~ 48 Station 184~231 MAP 4 Flex 1 ~ 48 Station 232~279 MAP 5...

  • Page 407: Disable Outgoing Co/Ip Access

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.12 DISABLE OUTGOING CO/IP ACCESS Description The System Attendant can place CO/IP lines out-of service, disabling outgoing calls on the CO/IP path. This is normally done should an undetected fault interrupt service on a CO/IP path. Incoming calls continue to be processed normally.

  • Page 408: Dnd Override

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.13 DND OVERRIDE Description A station in the DND mode generally cannot receive an incoming call. The Attendant and the Secretary station of an Executive/Secretary pair however may override the DND status to signal the station of an awaiting call.

  • Page 409: Emergency Call Attendant Alert

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.14 EMERGENCY CALL ATTENDANT ALERT Description When a station places a call to an Emergency number, the attendant receives an emergency call alert. The alert includes an alert tone and display of the emergency call information, which continues until the Attendant resets the alert.
  • Page 410 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Conditions Related Features  Alarm Signal/Door Bell  Emergency Call E-911 (caller location) Support  Emergency Call Hardware...

  • Page 411: Ez-Attendant

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.15 EZ-ATTENDANT Description The ez-Attendant is a Windows based PC application that provides a visualization of the Attendant functionality to simplify Attendant control of features and functions including displays of call, user and system status. ez-Attendant operates in conjunction with the Attendant’s iPECS Phone to simplify operation and expand features and functions available to the Attendant.

  • Page 412: Feature Cancel

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.16 FEATURE CANCEL Description The System Attendant can cancel features such as DND, Call Forwarding and Pre-defined or Custom Messages that are active at other stations. Operation To deactivate DND/Call Forward/Pre-selected Message for other stations 1.

  • Page 413: Intrusion

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.17 INTRUSION Description An Attendant can intrude upon an active station conversation. When the Attendant intrudes an Intrusion Tone is provided, if assigned, and a conference is established between the Attendant, station, and the CO/IP party. Intrusion can only be activated using an {ATD INTRUSION} button.

  • Page 414: Lcd Display Format Control

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.18 LCD DISPLAY FORMAT CONTROL Description The System Attendant can select the format of the time and date provided to the LCD of all iPECS Phones in the system. The System Attendant can select (toggle between) two formats for both time and date. The formats are: Date: Month/day/year or Year/month/date Time: 12 hour or 24 hour (military)

  • Page 415: System Clock Set

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.19 SYSTEM CLOCK SET Description The System Attendant can set the system Time/Date. Operation System Attendant To set the system clock 1. Press the [PGM] button. 2. Dial “041”, the Attendant Station Program code. 3.
  • Page 416 iPECS-LIK Issue 6.1 Feature Description & Operation Manual Related Features  LCR (Least Cost Routing)  SMDR (Station Message Detail Recording)  Auto Service Mode Control  Automatic System Time Synchronization  Automatic System Daylight Savings Time  Day/Night/Timed/Scenario Ring Mode Hardware...

  • Page 417: Ip-Attendant

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6.20 IP-ATTENDANT Description The IP-Attendant is a Windows based PC application that provides a visualization of the Attendant functionality to simplify Attendant control of features and functions including displays of call, user and system status. For further information on IP-Attendant, refer to the IP-Attendant Installation and User Guide.

  • Page 418: Slt

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7. SLT 7.1 BROKER CALL Description Broker Call allows an SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private. There are two types of Broker Call, Transfer and Camped On.
  • Page 419 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5. During a Camp-On Broker Call, if the active party disconnects from the SLT, the SLT user receives error tone. The SLT user may momentarily press the hook- switch to retrieve the held party or go on-hook and receive recall. 6.

  • Page 420: Howler Tone

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7.2 HOWLER TONE Description When an SLT station goes off-hook and does not initiate dialing in the Dial tone timer duration, delays dialing between digits in excess of the inter-digit time or stays off-hook at the completion of activating a feature or program, the station will receive howler tone as an error indication and the call attempt will be abandoned.

  • Page 421: Slt Message Wait Indication

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7.3 SLT MESSAGE WAIT INDICATION Description All SLT devices will receive a “Stutter” dial tone as an audible Message Wait Indication. In addition, industry standard Message Waiting telephones may be connected to the system. Software will cause the lamp to flash when a messaging is waiting.

  • Page 422: Slt Name Entry

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7.4 SLT NAME ENTRY Description A SLT user has the capability to program the user name so that a calling user with an LCD can see the name instead of the station number. Operation To register the name at the SLT 1.

  • Page 423: Transfer Cli To Slt

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7.5 TRANSFER CLI TO SLT Description A SLT phone can be received CLI from internal caller instead of station number by programming when it’s transferring. Operation To transfer to SLT when it’s CO call 1.

  • Page 424: Slt Flash Mode

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7.6 SLT FLASH MODE Description SLT Flash works as following option. 0 : Flash Transfer - Flash detected, then the line is held and the line goes to waiting state. 1 : Flash Drop - Flash detected and Line is disconnected. 2 : Flash Ignore - Flash detected, but Ignored.

  • Page 425: Sip Extension

    Issue 6.1 Feature Description & Operation Manual 8. SIP EXTENSION 8.1 REGISTRATION Description iPECS-LIK supports standard protocol equipped SIP Phone including series of Ericsson-LG Enterprise SIP Phone Extension. Operation SIP Phone Self Programming Network Configuration 1. IP mode : Static(Fixed) / DHCP 2.
  • Page 426 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4. CODEC...
  • Page 427 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5. Call Blocking … and so on Other Configurations 1. Answer Mode 2. Key, Tone 3. Digit Map (if SIP Phone support dial by Digit Map solution) : If you can utilize SIP Phone’s programmable Dial Digit Map, you can make immediate sending out dials w/o press [SEND] or “#”...
  • Page 428 If “Save” is OK, it means that you can use the Extension number. 4. Lock Key Install. – Need not Lock Key : Ericsson-LG Enterprise LIP8002, WIT400H, Yamaha ACT- 50(PJP-50) – Need Lock Key (Number of SIP Extension Copies) : Other SIP Phones except...
  • Page 429 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 6. Shorter timer will take more traffic on network.
  • Page 430 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7. For Keep Alive usage, we recommend Keep Alive Usage ON – the “OPTIONS” message. if a SIP Phone does not support “OPTIONS” message then you can implement a portion of Keep Alive by this Re-Registration. In that case, set the Registration Timer to 60 seconds we recommend.
  • Page 431 iPECS-LIK Issue 6.1 Feature Description & Operation Manual DTMF RELAY)
  • Page 432 SIP Phone Self Programming - DTMF Type : INFO or a specific INFO type if there is in select list. 3. By Provisioning for Ericsson-LG Enterprise SIP Phone, DTMF Type of Phone is automatically set to INFO Type. In that case, you do not need to set it by SIP Phone Self Programming.
  • Page 433 iPECS-LIK Issue 6.1 Feature Description & Operation Manual MFIM will set the Re-Registration Timer for the SIP Phone. If there is no Re-...
  • Page 434 Extension : write it as a device with original MAC address – from 2 Extension : write it as a device with virtual MAC address Conditions 1. You need to install Lock-Key for SIP Phones except Ericsson-LG Enterprise LIP8002, WIT400H, Yamaha ACT-50(PJP-50). Programming SIP DATA 1 SIP Attributes (210)

  • Page 435: Provisioning

    8.2 PROVISIONING Description By default, you do not need to implement provisioning. Provisioning is only for Ericsson-LG Enterprise SI Phone types. If you do not want to implement provisioning, you can set the same attributes in SIP Data / SIP Phone Attributes(211) per a SIP Extension or by range.
  • Page 436 Operation SIP Data / SIP Phone Provisioning(212) 1. Select one of CONFTYPE (Ericsson-LG Enterprise SIP Phone Type) 2. By default you do not need to input Private MAC address because you want to make provisioning for all of CONFTYPE SIP Phones. If you want to make provisioning for a specific individual SIP Phone then input Private Mac Address of the SIP Phone.
  • Page 437 // “SIP stack:start(kill/start/refresh)” will be displayed ATTRIBUTE DESCRIPTION RANGE DEFAULT CONFTYPE Mandatory, select one of Ericsson-LG Enterprise SIP Phone type Private MAC Specify MAC address of a SIP Phone to serve private provisioning for a Extension. For common provisioning for all of...
  • Page 438 View : display all of saved provisioning information Cert : extract cert data to system if there is any uploaded cert key data and display the information Conditions 1. Provisioning is only for Ericsson-LG Enterprise SIP Phone types. Programming SIP DATA...

  • Page 439: Make Call

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.3 MAKE CALL Description There are three types of call setup – Station Call, CO Call, System Call Feature Implementation. Operation Making Station Call Setup 1. Dial Station Number. 2. If ‘Dial Digit Map’ is programmed, SIP Phone will send call setup immediately. 3.

  • Page 440: Account Code

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual DND/FWD Cancel Alarm Reset Group Call Pick-Up Universal Night Answer Account Code With Bin Walking COS Call Park Locations Station Group Pilot Number Station User VSF Features Access Call Coverage Ring Direct Call Pick-Up Access CO Group Access Individual CO/IP Access Held Individual CO/IP...

  • Page 441: Call Answer

    Handsfree Automatic Answer 1. By SIP Phone : self programmable option, always 2. By System : in case of receiving call by Voice Over, Intrusion, Forced Handsfree, Paging − Ericsson-LG Enterprise SIP Phone only supported Conditions Programming Related Features Hardware...

  • Page 442: Call Hold

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.5 CALL HOLD Description SIP Phone make a call on hold. The other party goes to held state and hear Music On Hold (MOH). Operation Make a Call On Hold 1. Press [HOLD] button. or Press [TRANS] button and OnHook.

  • Page 443: Call Transfer

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.6 CALL TRANSFER Description SIP Phone supports Consultation Transfer and Blind Transfer. Consultation Transfer is also separated to Screened and Unscreened Transfer by System. Operation Consultation Transfer 1. During talking on a call, press [TRANSFER] button. 2.

  • Page 444: Call Forward

    Call Forward setting by SIP Phone 1. 3 Party SIP Phone – Self Programming 2. Ericsson-LG Enterprise SIP Phone – Self Programming w/o Provisioning or w/ Provisioning in which ‘Feature Sync’ is OFF. Call Forward setting by System 1. 3 Party SIP Phone –...

  • Page 445: Do Not Disturb (Dnd)

    1. System Admin – Station Data – Station Attributes(111-113) – DND : ON DND by SIP Phone 1. 3 Party SIP Phone – Self Programming 2. Ericsson-LG Enterprise SIP Phone – Self Programming w/o Provisioning or w/ Provisioning in which ‘Feature Sync’ is OFF. DND setting by System 1. 3 Party SIP Phone –...

  • Page 446: Conference

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.9 CONFERENCE Description SIP Phone who has 3-way conference capability can make conference call by Phone itself without utilize system’s conference feature. Also, SIP Phone can utilize system’s conference feature – Conference Room and Conference Group. To serve system conference for SIP Phone, a mixing device - MCIM is required.

  • Page 447: Call Wait & Broker Call

    3 party SIP Phone : press [HOLD] twice. b) Ericsson-LG Enterprise WIT400H SIP Phone : press [HOLD] once. c) Ericsson-LG Enterprise LIP88xx and LIP8002 SIP Phone : press Up or Down of Navigation button. Hold 1 call and Make 2 call 1.

  • Page 448: Call Park

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.11 CALL PARK Description SIP Phone user can park a talking call to system’s Call Park Location. And the other Station user can retrieve the parked call. The parking operation is ‘Blind Transfer’. Operation Call Parking 1.

  • Page 449: Mcim Requirement For Sip Phone

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.12 MCIM REQUIREMENT FOR SIP PHONE Description For SIP Phone, system should be equipped MCIM module to serve below features. 1. Conference Room 2. Conference Group 3. Voice Over 4. Intrusion 5. Automatic Two-Way Recording Conditions Programming Related Features...

  • Page 450: Voip Or Voim8/24 Requirement For Sip Phone

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.13 VOIP OR VOIM8/24 REQUIREMENT FOR SIP PHONE Description For SIP Phone, system should be equipped VOIP or VOIM8/24 module to serve below features. 1. CO Line for H323, Networking, SIP Trunking 2.

  • Page 451: Call Trace Of Sip Extension For Debugging

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.14 CALL TRACE OF SIP EXTENSION FOR DEBUGGING Description If debugging is required, you can set call trace on MFIM for SIP Extensions. Operation Basic t s call t s rawdata t b [slot#] add/remove SIP Extension Call Trace t s sipext // add...

  • Page 452: Dss/Blf (Busy Lamp Field)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.15 DSS/BLF (BUSY LAMP FIELD) Description BLF feature is supported with LG SIP Phone (SIP-88xx). Operation To set DSS/BLF feature in SIP-88xx 1. Enter the SIP-88xx Web administration. 2. Enter the Button Assignment menu. 3.

  • Page 453: Sip Video Call

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.16 SIP VIDEO CALL Description Video Call feature is added. Operation To place Video call from SIP-88xx 1. Dial the counterpart Video phone number and press [VIDEO CALL] button. Or press [VIDEO CALL] button and dial the counterpart Video phone number. 2.

  • Page 454: Sip Virtual Mobile Extension (Vmex)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.17 SIP VIRTUAL MOBILE EXTENSION (VMEX) Description SIP gives us the opportunity to provide a truly integrated and cost effective mobile extension solution. The closer integration lets the mobile users to use the mobile exactly as they are used The goal have been to integrate the mobile phone even further with the PBX (out-band signaling) and add a more cost effective solution for bigger systems (recursing diversion).
  • Page 455 iPECS-LIK Issue 6.1 Feature Description & Operation Manual  Prefix 1 (Red) is always added to the To header. This prefix is fixed and used by all customers.  Prefix 2 (Blue) is always added to the From and Contact header. This prefix is a trunk ID and each trunk has a unique prefix.
  • Page 456 iPECS-LIK Issue 6.1 Feature Description & Operation Manual – When LIP 200 calls MEX 105 it should display 200. – When MEX 105 calls LIP 200 it should display 105. Conditions 1. There is no linked hard phone in system. 2.
  • Page 457 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 2. Unregister VMEX – SIP Data / PGM 215 – check a station or stations and implement ‘delete’ button operation – When a station is unregistered from VMEX it goes to ‘Out Of Service’ state automatically.
  • Page 458 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 4. VMEX Connection Table – SIP Data / PGM 216 – Number of table is 10 because there can be some of different trunk over different SIP service provider. – Proxy IP : IP address of VMEX over SIP service provider –...
  • Page 459 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5. RTP Connection – VMEX is registered as a ‘remote’ mode phone by default. And there need one VOIP relay channel between VMEX and internal local mode station, CO, VSF/VMIM or misc device. If you want to force VMEX to local mode, you can make that by set PGM 211 - Device NAT Usage = ‘NOT NAT’.
  • Page 460 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 7. DSP implementation for VMEX – same as normal SIP extension – VOIP RTP relay channel will be utilized dynamically when need to serve MOH, Ringback/Busy Tone, Paging and so on. – at least 1/8 to maximum 1/2 of number of concurrent SIP call Related Features Hardware...

  • Page 461: Sip Virtual Co Line (Vcol)

    iPECS-LIK Issue 6.1 Feature Description & Operation Manual 8.18 SIP VIRTUAL CO LINE (VCOL) Description Virtual channel without DSP usage for SIP trunk. Voice and Video is direct between end sides. Support only DTMF type Operation 1. Incoming call from SIP trunk to system Voice or Video call from external via SIP Virtual CO line.
  • Page 462 iPECS-LIK Issue 6.1 Feature Description & Operation Manual (‘RTP Diversion Method’ is automatically set to ‘Non-Recursing’)
  • Page 463 iPECS-LIK Issue 6.1 Feature Description & Operation Manual (‘CO VoIP Mode’ in PGM 141 is set to ‘SIP Only’ automatically) c.f) ‘RTP Diversion Method’ was added in PGM 133. But currently it is only for VCOL. If we do not need this visible then I will remove or make this display only later –...
  • Page 464 iPECS-LIK Issue 6.1 Feature Description & Operation Manual 5. RTP Connection – RTP is Non-Recursing by default and it is forced to be 6. DTMF – Outband signaling only (‘DTMF Type’ in PGM 133 is ‘INFO(DTMF RELAY)’ and this is called CISCO type) –...

This manual is also suitable for:

Ipecs-50Ipecs-300Mfim300Ipecs-600Mfim100Mfim600 ... Show all

Table of Contents