Ericsson iPECS-100 Feature Description And Operation Manual page 220

iPECS-LIK
Feature Description & Operation Manual
Calls Abdn
Call H-Abdn
Calls Held
Time Avail
Time Talk
Time Held
Time NoAns
Speed Ans
ATD type
Operation
System Attendant
To print the Attendant Traffic Report
1. Press the [PGM] button.
2. Dial "0124", the Attendant Traffic report code.
3. Select Analysis Period ('1'-'5').
4. Press the [SAVE] button.
Conditions
1. The Peak Hour is the hour when the system has the highest total call volume.
Programming
SYSTEM
Related Features

SMDR (Station Message Detail Recording)

ACD Statistics Report
Hardware

device to capture reports
(Calls Abandoned) Calls abandoned before answer by the Attendant, does not
include calls abandoned while on hold.
(Calls Abandoned from Hold) Calls abandoned while on hold
Number of calls placed on hold by the Attendant
(Time Available) Time attendant was available to handle new calls
Total time the Attendant was active on calls
Time Attendant had calls on hold
(Time No Answer) Average time calls were ringing or in queue for attendant
before abandoned
(Speed of Answer) Average time calls rang before answer by Attendant
(Attendant Type) System or Main
1 RS-232 Port Settings (PGM 174)
2 Serial Port Function Selections (PGM 175)
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Issue 6.1