Troubleshooting - Kanomax 3887 Operation Manual

10. Troubleshooting

If you have a problem with your unit, please check the following list for solutions.
Symptom
The display does not appear
when the power is turned ON.
Ni-MH battery drains fast.
Reading is blinking.
Measurement does not start.
Particle count or concentration
is too high.
Particle count or concentration
is too low.
Reading is displayed as "##.#"
Printing cannot be performed.
Can not transfer data to the
computer.
If the problem cannot be solved by confirming the above, please contact your local distributor or
our service center.
Possible Cause / Solution
The AC adapter is not connected properly.
→ Confirm the AC adapter and power cable.
Low battery
→ Replace the batteries.
→ Recharge the batteries (Ni-MH batteries)
Insufficient battery charge → Recharge
Alarm level is exceeded → Confirm alarm setting
When operating status is:
WAIT → Wait until status changes to "READY", and press
"START" key.
READY→ Press "START" key.
STOP → Press "START" key, wait until status changes to
"READY", and press "START" key again.
Attach the supplied filter and confirm that the reading drops
to zero.
Reading drops to zero:
→ Concentration of measuring environment is too high.
Reading remains high:
→ Possible instrument failure.
Please contact your local distributor.
Confirm error status of laser power failure or flow error.
"##.#" indicates that the measurable range is exceeded.
- Setting such as the baud rate setting is not made properly.
→ Confirm the printer setting.
- Improper cable connection.
(Confirm that the printer cable is used. Not the RS232C
cable.)
- Confirm cable connection.
(Confirm that the RS232C cable is used. Not the printer
cable. )
- Computer is not properly set for data transfer.
37
Refer to
3.1
3.1
4.3
4
8
6.4
6.3