HID CP1000 User Manual page 207

Troubleshooting
Exception or Error
Message
Unable to authenticate
Master Key to retrieve list
of app IDs.
HID Access Application
already exists. Cannot
overwrite without turning
on Allow Overwrite
Existing in the Work
Instruction.
Error: unable to
authenticate the HID
Access Application.
An error occurred creating
the Legacy HID Access
Application. See log file for
details.
An error occurred creating
the SO HID Access
Application. See log file for
details.
Error: unable to modify
sector trailer. See log file
for details.
An error occurred writing
MAD. See log file for
details.
An error occurred during
media personalization. See
log file for details.
July 2017
Situation Meaning
Encoding PICC Master key in Work
DESFire SO Instruction does not match
Credential the PICC Master Key on
the card.
Encoding Work Instruction is not
DESFire SO configured to overwrite
Credential cards that have already
been programmed.
Reading DESFire Keys on the card do not
SO Credential match the authentication
keys specified in the work
order. Card may be using
Elite or Custom keys or
card may be blank.
Encoding An error occurred
MIFARE attempting prepare the
Credential sector for the Legacy HID
Access App (setting the
keys and sector access
bits).
Encoding An error occurred
MIFARE SO attempting prepare the
Credential sector for the SO HID
Access App (setting the
keys and sector access
bits).
Encoding An error occurred
MIFARE Custom attempting to modify the
Data sector trailer.
Encoding An error occurred
MIFARE attempting to update the
Credential or MIFARE Application
Custom Data Directory (MAD).
Encoding an An error occurred
iCLASS SR attempting to write SR
custom data to data to an SE card
an iCLASS SE
card
Page 10-7
Action
A. If card uses Elite keys, add
Elite keys/keyset and select in
Work Order.
B. If card uses Custom keys, add
Custom keys/keyset and select
in Work Order.
Open the Work Instruction
wizard and check the Overwrite
Existing Credential checkbox.
A. If card uses Elite keys, add
Elite keys/keyset and select in
Work Order.
B. If card uses Custom keys, add
Custom keys/keyset and select
in Work Order.
1. Verify the proper keys exist on
the encoder.
2. Verify the HID Access
Application sector has not
already been written to by
another application.
1. Verify the proper keys exist on
the encoder (this includes the
SO keys).
2. Verify the HID Access
Application sector has not
already been written to by
another application.
Verify that the sector trailer
access currently on the card
allows the trailer bits to be
modified.
Verify that the MAD sector (0)
on the target card has not
already been written to by
another application with non-
MAD data.
Present the correct iCLASS SE
card to the encoder.
PLT-01067, Version: A.7