HID CP1000 User Manual page 206

Page 10-6
Exception or Error
Message
The smart card cannot be
accessed because of other
connections outstanding
Configuration of
unconfigured iCLASS
cards not allowed by
encoder.
Error: target card has not
been configured
Error: target card has
already been programmed
Error: unable to
authenticate
Error: no credentials
remain. Contact your HID
representative to purchase
additional credentials.
Error: data size is larger
than the size allocated to
be written to the card.
PLT-01067, Version: A.7
Situation Meaning
Any activity Another application is
involving accessing the encoder.
communication
with the encoder
Encoding iCLASS iCLASS Configuration file
was not configured to
allow configuration of
Unconfigured cards when
the encoder was flashed at
the factory.
Encoding iCLASS Configuration of
Unconfigured iCLASS
cards has not been
activated in the Work
Instruction
Encoding Work Instruction is not
configured to overwrite
cards that have already
been programmed.
Encoding Keys on the card do not
match the authentication
keys specified in the work
order.
Encoding Credential counters have
been exhausted for given
technology.
Encoding iCLASS Not enough memory
Custom Data blocks were selected in
the Work Instruction
Wizard to support the size
of the data the user is
attempting to write to the
card.
Troubleshooting
Action
Close any other applications
that may be accessing the
encoder.
Encoder must be shipped to HID
and SAMPrePersoTool must be
used to upload modified
UE_iClass_Configuration.xml to
encoder with the Value of the
"Allow Configuration of Blank
Cards" attribute set to "01".
1. Open Work Instruction Wizard
and change the Expected Card
Type from Configured to
Unconfigured.
2. Select the desired Card
Configuration (2k, 16k/2, etc.)
3. Verify that encoder has been
configured to allow
configuration of Unconfigured
cards (see "Configuration of
unconfigured iCLASS cards not
allowed by encoder." above for
details).
Open the Work Instruction
wizard and check the "Overwrite
Existing Credential" checkbox.
1. Go to Key Management and
verify that required keys have
been installed.
2. Open Work Order and verify
that proper authentication
key/keyset(s) are in use.
3. Verify correct card is on
encoder.
Contact Tech Support to
purchase additional credential
credits.
Open the iCLASS Work
Instruction Wizard and allocate
more memory blocks for the
custom data field, if not enough
blocks exist, consider reducing
the size of the data being
written to the card, or
purchasing cards with larger
memory size (16k vs. 2k, etc.).
July 2017