Synchronize Database To Encoder; Exceptions And Error Codes - HID CP1000 User Manual

10.3.2 Synchronize Database to Encoder

The need to synchronize the database to the encoder, is required if you have connected a
new/different iCLASS SE encoder. The encoder configuration is stored on the encoder and only
copied on the database. This type of change would create a circumstance where the encoder and
the database on the PC are not in-sync.
The fact that the encoder and database are out-of-sync may not be apparent, as there is no
indicator that they are out-of-sync. Additionally the keys (custom and HID) from the first encoder
continues to display on the second encoder, as this information is coming from the database.
Note: The application allows the creation of a Work Order in this circumstance using the keys from
the first encoder. However, when you execute the Work Order you receive an error (authentication
or no key available).
For more information on how to synchronize the database with the current encoder attached to the
PC, see Section 7.14: Sync Encoder.

10.4 Exceptions and Error Codes

The following are exceptions or error codes that may be presented with the Encoder product. An
action is provided to resolve the error, however if the error cannot be cleared, save the log file (see
Section 10.2: Log Files) and contact HID Technical Support.
Exception or Error
Message
erInvalidStoreOperation
Failed to upload the
configuration file to the
SAM. See log file for
details.
The Encoder Engine IDs do
not Match
The specified encoder
name is not recognized.
N/A
N/A
July 2017
Troubleshooting
Situation
Encoding
Uploading Keys
or Credential
Counters
Uploading Keys
or Credential
Counters
Encoding/Manag
ing Keys
No encoders
listed in Selected
Encoders list box
Current Status in
Configuration
window reads
"Disconnected"
for a specified
technology.
Meaning
Encoder is missing keys
and/or credential counters
to complete the operation.
Key package was created
for an encoder with a
different engine ID.
Key package was created
for an encoder with a
different engine ID.
Encoder is unplugged or
malfunctioning.
Encoder was not plugged
in when application was
launched.
Applets have not been
uploaded or have been
cleared from SAM.
Page 10-5
Action
Request keys or credits from
HID.
Request keys or credits from HID
for specified encoder.
Request keys or credits from HID
for specified encoder.
1. Make sure correct encoder is
selected
2. Reset encoder
3. Restart desktop application
Select refresh next to the drop-
down list to request the system
search for active encoders.
1. Navigate to Options > Plugins.
2. If the Applet Version for the
specified technology reads
"Unavailable", click the hyperlink
to upload dlls for the plugin to
the SAM.
PLT-01067, Version: A.7