broadcasting its network information thereby preventing the
machine from sending the necessary login information. You
should be certain to shut down ZoneAlarm each time you
disconnect the MUVPN connection.
Is the Mobile User VPN tunnel working?
The Mobile User VPN client icon, which appears in the Windows
desktop system tray once it has been launched, will display a key
within the icon once the client has connected.
To test the connection, ping a computer on your company network.
• Select Start => Run. Type
computer on your company network.
My mapped drives have a red X through them...
Windows 98/ME, NT, and 2000 verifies and maps networks drives
automatically when the computer starts. Because there is no way
for you to establish a remote session with the company network
before the computer actually starts, drive mapping fails during the
boot process and a red X appears on the drive icon. Establish a
MUVPN tunnel and open the network drive. The red X should
disappear.
How do I map a network drive?
Due to a Windows operating system limitation, mapped network
drives disappear when you work remotely. To remap a network
drive from the Windows desktop:
1
Right-click on Network Neighborhood.
2
Select Map Network Drive.
The Map Network Drive dialog box appears.
User Guide
and the IP address of a
ping
Troubleshooting Tips
169
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