Dantherm CDP 50 Service Manual page 30

EN
Service agreement
Introduction
Hotline
Preventive maintenance
Corrective and emergency
repair
Setup
Further information
30
The unit includes mechanical and electrical parts and the unit is often placed in a rough
environment where the components are exposed to di erent climate conditions.
Therefore the unit will need preventative maintenance on a regular basis.
The After Sales Support Department of Dantherm A/S is ready to help you in case of a problem.
To be able to o er quick and e cient help, please have the following information ready when
contacting Dantherm A/S:
-Name
-Company
-Country
Contact Dantherm A/S, ask for the After Sales Support department and help will be provided as
soon as possible:
Phone:
Fax:
Email:
Dantherm A/S o ers to perform preventive maintenance on the units so they will continue to
operate according to factory standards.
In case the unit malfunctions Dantherm A/S o ers to perform emergency repair on the units.
Agreements will be made with the customer regarding response time and price
Dantherm A/S has established a network of service partners to perform preventative mainte-
nance. The partner is trained and certi ed on the actual climate units. The partner will also carry
an adequate number of spare parts – so any repairs can be made during the same visit.
The agreement will be made with Dantherm A/S – and the overall responsibility for the
agreement will be that of Dantherm A/S.
For further information about a service agreement in your country or region, please contact:
Henrik Hersted
After Sales Support Manager
Dantherm A/S
Phone:
Mobile:
Email:
-Phone no
-Email
-Type (unit)
+45 96 14 37 00
+45 96 14 38 00
service@dantherm.com
+45 9614 4767
+45 2399 4066
heh@dantherm.com
-Location of unit
-Serial no./ Order no.
-Description of problem