Polycom VVX 500 User Manual
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Polycom VVX 500 User Manual

Business media phone
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®
Polycom
VVX
500
Business Media
User Guide
UC Software 4.1.3 | June 2013 | 1725-44635-001 Rev.C

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Summary of Contents for Polycom VVX 500

  • Page 1 ® ® Polycom Business Media User Guide UC Software 4.1.3 | June 2013 | 1725-44635-001 Rev.C...
  • Page 2 Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its...

  • Page 3: Table Of Contents

    Contents About This Guide ......................... vii Who Should Read this Guide? ....................... vii How to Use this Guide ........................vii Conventions Used in this Guide ....................viii Terms and Writing Conventions ......................viii Information Elements .......................... ix Typographic Conventions ........................x Related Documents ........................
  • Page 4 Polycom® VVX® 500 Business Media Phone Enabling Headset Memory Mode ....................... 27 Responding to Incoming Calls ....................... 28 Ignoring Incoming Calls ........................28 Rejecting Incoming Calls ........................28 Forwarding Incoming Calls to Another Person ................... 28 During Calls ..........................29 Holding Calls ............................
  • Page 5 Testing Phone Hardware ......................82 Copyright, Safety, and Regulatory Notices ................85 Service Agreements ..........................85 Governing Law ............................ 85 Limitations of Liability ......................... 85 Polycom Limited Warranty and Limitation Liability ................85 Exclusions ............................86 Warranty Exclusive ..........................86...
  • Page 6 Operating Ambient Temperatures ....................89 Hearing Aid Compatibility (HAC) ..................... 89 Waste Electrical and Electronic Equipment (WEEE) ................ 89 Restriction of Hazardous Substances Directive (RoHS) ..............89 Polycom Take Back .......................... 89 End-User License Agreement for Polycom® Software ............. 1...

  • Page 7: About This Guide

    This guide applies to the Polycom® VVX® 500 Business Media Phone. This user guide will help you to navigate and use your VVX 500. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions.

  • Page 8: Conventions Used In This Guide

    Terms and Writing Conventions • Your Phone / the phone These terms refer to the VVX 500 phone. • Tap This term refers to touching an item on the screen with your finger, and then lifting your finger.

  • Page 9: Information Elements

    About This Guide • Swipe This action moves a list of items up, down, left, or right. When you want to scroll quickly, swipe your finger across the screen, either up, down, left, or right. To stop your screen from scrolling, press your finger anywhere on the screen.

  • Page 10: Typographic Conventions

    Also used to represent menu selections and text entry to the phone. Italics Used to emphasize text, to show example values or inputs, and to show titles of reference documents available from the Polycom Support web site and other reference sites. Blue Used for cross-references to other sections, chapters, or parts in this document.

  • Page 11: Related Documents

    For additional information about the VVX 500, see the following documents: • User Documents: ○ Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera Quick User Guide—This guide is a quick reference on how to use the phone’s features. It also briefly describes how to navigate the phone and enter information.

  • Page 13: Chapter 1: Getting Started

    In this chapter, you’ll learn about your phone’s components, the screen layout, and how to use the touchscreen. You’ll also learn how to clean the touchscreen and configure your phone remotely using the Polycom Web Configuration Utility. Note: Accessing Features and Options As you read this guide, keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment.
  • Page 14 Polycom® VVX® 500 Business Media Phone Feature Description Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and re-insert it. Then, position the handset so the protrusion on the tab fits into the slot on the handset.

  • Page 15: Phone Views

    Chapter 1: Getting Started Web Info: Attaching Phone Hardware For information on attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone, available by navigating to your phone’s Support page from the Business Media Phones Support page.

  • Page 16: Home View

    Polycom® VVX® 500 Business Media Phone Home View You can display Home view (shown next) by pressing . Home view displays your phone line, and icons you can tap to access phone features, settings, and information. At the bottom of Home view is a Page Indicator that you can press and hold to control how many icons Home view displays.
  • Page 17 Chapter 1: Getting Started • Messages—Tap Messages to access your voicemail. • Directories—Tap Directories to access your Contact Directory and Recent Calls list. You may also be able to access a Corporate Directory and a Buddy Status List if they’re set up on your phone. •...

  • Page 18: Lines View

    If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or held. If the phone line has an active call, a green bar displays, as shown in the following VVX 500...

  • Page 19: Active Call View

    Chapter 1: Getting Started Note: Why Can’t I Access the Idle Browser? If your phone has calls, you can’t access the Idle Browser. To access the Main Browser, tap Applications from Home view. For information about the Idle and Main Browsers, see Using the Browser.

  • Page 20: Calls View

    Polycom® VVX® 500 Business Media Phone Calls View You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. If you’re in Home view, you can display Calls view by pressing...

  • Page 21: Understanding Phone Icons And Status Indicators

    A green bar indicates an active call. Unregistered line Do Not Disturb enabled Placing a call Phone warning Active call using Polycom HD Voice Login credentials invalid Held call Shared line Incoming call Shared line with a held call...

  • Page 22: Navigating Your Phone Interface

    Polycom® VVX® 500 Business Media Phone Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. If you want to… Do this… Return to Home view from any screen...

  • Page 23: Entering Data And Updating Fields

    Chapter 1: Getting Started Entering Data and Updating Fields You can enter information and edit fields using the onscreen keyboard, or using the dialpad keys on the phone console. Before you use the onscreen keyboard or the dialpad keys to enter information in fields, you can tap the Encoding or Mode soft key to specify how you want to enter information: •...

  • Page 24: Using The Onscreen Keyboard

    Polycom® VVX® 500 Business Media Phone Using the Onscreen Keyboard Use the onscreen keyboard (shown next) to quickly update field information. If a data entry field only requires numbers, the onscreen keyboard will just show numbers. To access the onscreen keyboard, tap in the phone’s status bar, as shown next.
  • Page 25 Chapter 1: Getting Started 3 Press your finger on the character you want. The character will display in a magnified view on the screen, as shown next. To enter the character, lift your finger. If you don’t want to enter the character, drag and lift your finger. 4 When you finish entering information, tap 5 Tap Save.

  • Page 26: Using The Dialpad Keys On The Phone Console

    Polycom® VVX® 500 Business Media Phone Using the Dialpad Keys on the Phone Console Instead of using the onscreen keyboard, you can use the dialpad keys on your phone console to update field information. If a field requires data input, tap Encoding or Mode to specify how you want to enter data.

  • Page 27: Cleaning The Touchscreen

    Chapter 1: Getting Started Cleaning the Touchscreen The touchscreen requires very little maintenance. Periodically, however, you may need to clean it. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the touchscreen. This type of cloth is available from many office supply stores. Before you clean the screen, disable it so you don’t activate phone functions while you wipe the touchscreen.

  • Page 29: Chapter 2: Using Basic Features

    24 calls at one time. Your administrator can set up your phone to have up to 12 lines for the VVX 500. Lines can have unique extension numbers, or they can have the same extension number as other lines.

  • Page 30: Answering Calls

    Polycom® VVX® 500 Business Media Phone During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing . For example, if you’re using the handset, you can switch to headset mode by pressing , or switch to speakerphone mode by pressing When you’re in speakerphone mode,...
  • Page 31 Chapter 2: Using Basic Features If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays, as shown next. The view that displays depends if your phone last displayed Home or Lines view. Incoming call from Home view: Incoming call from Calls view: To answer the call, pick up the handset, press...

  • Page 32: Answering Another Call

    Polycom® VVX® 500 Business Media Phone Note: Answering Calls When Your Phone is Locked If your phone is locked, the way you answer calls is different. For more information on answering calls from a locked phone, see Calling and Answering from a Locked Phone.

  • Page 33: Answering On A Shared Line

    Chapter 2: Using Basic Features Incoming call from Calls view: To answer the call from Home view, tap to display Calls view. To answer the call from Calls view, tap the incoming call if it’s not already highlighted, and tap Answer. Answering on a Shared Line If you share a line with another phone, you can answer calls as described above.

  • Page 34: Managing Multiple Calls

    Polycom® VVX® 500 Business Media Phone ○ To enable your phone to automatically answer SIP calls, tap Auto Answer SIP Calls, and tap Yes. The default setting is No. ○ To enable your phone to automatically answer all H.323 calls, tap Auto Answer H.323 Calls, and tap Yes.

  • Page 35: Placing Calls

    Chapter 2: Using Basic Features To manage a call, tap a call to highlight it. Then, tap one of the soft keys to hold, resume, end, or transfer the highlighted call, or set up a conference with the highlighted call. User Tip: Navigating Back to Calls View If you navigate away from your call(s), tap (shown next) to see Active Call or Calls view.

  • Page 36: Calling From The Dialer

    Polycom® VVX® 500 Business Media Phone Calling from the Dialer The Dialer displays a list of previously-placed calls. Tap one of the entries to automatically enter it. Or, start entering a number. As you enter numbers, the Dialer displays a list of similar numbers, as shown next.

  • Page 37: Placing Calls From Favorites, Lists, And Directories

    Chapter 2: Using Basic Features Note: Handling Automatically-Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone doesn’t automatically place the call, tap . If a call is placed before you enter all the digits, place the call as follows: enter the phone number and tap Placing Calls from Favorites, Lists, and Directories In addition to the Dialer, you can place calls from the Recent Calls list, Favorites list, or your Directory.

  • Page 38: Redialing Numbers

    Polycom® VVX® 500 Business Media Phone 3 From the contact’s information screen, tap the contact’s phone number. The call is automatically placed. Redialing Numbers To dial the last number you called, open the Dialer. The first number in the list is the last call you placed.

  • Page 39: Enabling Headset Memory Mode

    • For information on your headset’s features, as well as how to sync your headset with your phone, see your headset documentation. • For a list of supported headsets, see Using Headsets with Polycom Phones (Feature Profile 37477). For detailed information about how to use electronic hookswitch, see Using an Electronic Hookswitch (Technical Bulletin 35150).

  • Page 40: Responding To Incoming Calls

    Polycom® VVX® 500 Business Media Phone Responding to Incoming Calls While your phone rings, you can do the following: • Temporarily ignore the call before answering it. • Reject the call so it goes directly to voicemail. • Forward the call to another person.

  • Page 41: During Calls

    Chapter 2: Using Basic Features During Calls When you’re in a call, you can do the following: • Hold the call. • Transfer the call to another person. • Set up a conference call with the person you’re talking with and another person. Holding Calls You can place any active call on hold.

  • Page 42: Transferring Calls

    Polycom® VVX® 500 Business Media Phone Transferring Calls When you transfer a call to another person, you have the option to talk to the person before the transfer completes. If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person.

  • Page 43: Setting Up And Handling Conference Calls

    Chapter 2: Using Basic Features Timesaver: Completing a Transfer If you’re using a handset, complete a transfer by replacing the handset. Setting Up and Handling Conference Calls You can set up a conference call with two other people. Depending on your phone system, you may be able to add more than two people to your call;...

  • Page 44: Holding And Resuming Conference Calls

    Polycom® VVX® 500 Business Media Phone 4 When the second person answers, tap Confrnc to join everyone in a conference. The Active: Conference screen displays, as shown next. User Tip: How to Quickly Set Up a Conference If your phone has an active call and one held call—on the same or a different line—tap Join from either Lines or Calls view to automatically create a conference call.

  • Page 45: Ending Conference Calls

    Chapter 2: Using Basic Features Ending Conference Calls To end a conference, and your connection to the other people, tap End Call. By default, when you tap End Call, the other two people remain connected. However, your system administrator may have set up your phone so that all connections end.
  • Page 46 Polycom® VVX® 500 Business Media Phone To manage a person in a conference call: 1 Set up an active conference call. 2 From Active Call, Lines, or Calls view, tap Manage. If you’re in Calls view, be sure to highlight the conference first.

  • Page 47: Changing The Way Calls Are Answered

    Chapter 2: Using Basic Features ○ Tap Information to view information about the person and their call status. When you tap Information, a popup displays listing the person’s information, as shown next. ○ Tap Back to exit the conference management function. Changing the Way Calls are Answered Change the way calls are answered by doing the following: •...

  • Page 48: Rejecting Calls From A Contact

    Polycom® VVX® 500 Business Media Phone ○ No Answer—To forward all unanswered incoming calls. ○ Busy—To forward calls that arrive when you’re already in a call. 4 Enter the forwarding number, and tap Enable. If you selected the No Answer option, you can enter the number of rings before your phone forwards the call.

  • Page 49: Diverting Calls From A Contact To Another Person

    All calls you receive while DND is enabled are logged to your Recent Calls list. When you enable Do Not Disturb, the following happens: • The Do Not Disturb icon, , displays in the status bar, as shown next. For VVX 500 phones, the icon scrolls under the time display.
  • Page 50 Polycom® VVX® 500 Business Media Phone • If your phone is idle, the Do Not Disturb icon, , displays next to your phone line in Lines view, as shown next. If you have new messages or forwarding enabled, the messages or forwarding icon will display instead.

  • Page 51: Using Do Not Disturb With Multiple Lines

    Chapter 2: Using Basic Features To toggle Do Not Disturb on and off: • From Home view, tap DND. Or, if your phone is idle, tap DND from Lines view. Timesaver: A Quick Way to Disable DND on the VVX 600 To turn DND off, tap , located in the status bar.

  • Page 52: Listening To Voicemail

    Polycom® VVX® 500 Business Media Phone Listening to Voicemail Your phone may indicate new voicemail messages by the following: • A message counter in Home view, as shown next. The counter indicates the number of new messages you have. • A message counter in the status bar (shown next). The counter displays on the Message icon, .

  • Page 53: Viewing Recent Calls

    Chapter 2: Using Basic Features To listen to voicemail messages: 1 On the status bar, tap , and tap Message Center. Or, from Home view, tap Messages, and tap Message Center. 2 If multiple lines are configured on your phone, the Line Select screen displays. Tap the line that has the message.
  • Page 54 Polycom® VVX® 500 Business Media Phone To view your Recent Calls list: • From Home view, tap New Call, and tap Recent. You can also access recent calls by tapping Directories from Home view, and tapping Recent Calls. Timesaver: Quickly Accessing the Recent Calls List To quickly access recent calls, tap in Lines, Calls, or Active Call view, as shown next.

  • Page 55: Working With Your Contact Directory

    Chapter 2: Using Basic Features When you sort calls by call name, you can order calls in ascending (alphabetical) or descending (reverse-alphabetical) order. When you filter calls, you can choose to display only missed, received, or placed calls. Or, you can choose to display all call types (the default).
  • Page 56 Polycom® VVX® 500 Business Media Phone • Search for contacts. • Dial contacts. If you can update your Contact Directory, you can also do the following: • Add contacts. • Update contact information. • Delete contacts. Note: Accessing a Corporate Directory A Corporate Directory may be available on your phone.
  • Page 57 Chapter 2: Using Basic Features To dial a contact: 1 From your Contact Directory, tap the contact you want to call. 2 From the contact’s information screen (shown next), tap the contact’s phone number. To add a contact: 1 From your Contact Directory, tap 2 From the Add Contact screen, enter contact information: Note: Directory Fields are Set by Your Administrator Your phone may not display all contact fields.
  • Page 58 Polycom® VVX® 500 Business Media Phone ○ Tap Divert Contact, and enter the phone number of the third party you want this contact’s calls sent to. ○ Tap Auto Reject, and enable or disable the setting. The default setting is Disabled.

  • Page 59: Working With A Corporate Directory

    Chapter 2: Using Basic Features Working with a Corporate Directory You may have access to portions of a Corporate Directory. You can’t update your Corporate Directory; your administrator determines which contacts you can see. From the Corporate Directory, you can do the following: •...

  • Page 60: Controlling What Is Heard

    Polycom® VVX® 500 Business Media Phone To add a contact to your local Contact Directory: 1 From the Corporate Directory, search for the contact you want to add to your Contact Directory. 2 From the search results, tap the contact’s record, and tap View.

  • Page 61: Changing The Speaker Volume

    Chapter 2: Using Basic Features User Tip: Listening to a Ring Tone Before You Save It To listen to a ring tone before you save it, tap the ring type and tap 4 From the Edit Contact screen, tap Save. Changing the Speaker Volume To change the volume of what you hear during a call, press one of the Volume keys, , while...

  • Page 62: Managing Favorites

    Contacts that have a favorite index number display , as shown next. All your favorites display in your Favorites list, there are 11 for the VVX 500 display in Lines view and from Home view. The following figure shows a sample Favorites list.
  • Page 63 Chapter 2: Using Basic Features The following figure shows your favorites in Lines view. Favorites display under the phone line(s). Favorites also display from Home view, as shown next. Favorites display consecutively, according to their index number. The contact with the lowest number displays first.
  • Page 64 Polycom® VVX® 500 Business Media Phone To make a contact a Favorite: Do one of the following: • From your Contact Directory, tap the contact. From the contact’s information screen, tap Add to Favorites. • From your Recent Calls list, tap next to a call record.

  • Page 65: Chapter 3: Using Video

    Chapter 3: Using Video Your administrator can enable your phone—without any optional equipment—to receive video during calls. When you receive video, you’ll see the other person’s video, but because your phone can’t send video, the person on the other end of the call won’t be able to see you. The following sections describe how to use your phone both with and without a VVX Camera.

  • Page 66: About Video Calls

    Polycom® VVX® 500 Business Media Phone Note: Video from Different Endpoints Will Display Differently on Your Phone Depending on the phone or system that’s sending video, black bars may appear on the top, bottom, or sides of the video image. This occurs because the aspect ratio of the sent video doesn’t match the display area on your phone, and the portions of the video that aren’t being received...
  • Page 67 Chapter 3: Using Video and the Polycom VVX Camera If the far side stops sending video, a ‘no video’ icon displays on your phone, as shown next. If the far side is unable to send video—for example, if the far side is video-enabled, but doesn’t have a camera attached to their phone—a thunderbolt icon displays next to the ‘no video’...

  • Page 68: Handling Video During Calls

    Polycom® VVX® 500 Business Media Phone Handling Video During Calls During a video call, you have the option of viewing video on the full screen (shown next), instead of in the smaller call window. To view full-screen video: Do one of the following: •...

  • Page 69: Handling A Mixture Of Video And Audio-Only Calls

    Chapter 3: Using Video and the Polycom VVX Camera Full-screen video displays. Call details display at the bottom of the screen, along with an icon that you can tap to exit full screen mode, as shown next. The call details display for five seconds, and then disappear.

  • Page 70: Handling Conference Calls With Video

    Note: I Want to View All Video Participants. Is this Possible? Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller.

  • Page 71: Viewing All Video Calls On The Full Screen

    Chapter 3: Using Video and the Polycom VVX Camera To choose the conference participant to exchange video with (if enabled for your phone): 1 Set up a conference call and tap Manage. 2 From the Conference window, tap the person whose video you want to see (the person will have a paused grayscale image), and tap Select Video (shown next).

  • Page 72: Displaying Video In Normal, Full, And Cropped Modes

    Polycom® VVX® 500 Business Media Phone Displaying Video in Normal, Full, and Cropped Modes Troubleshooting: I Updated a Video Setting, But I Don’t See the Changes You can update video settings during a video call. However, the updated setting will apply to the next call, not the current call.

  • Page 73: Setting The Call Rate For Video Calls

    Chapter 3: Using Video and the Polycom VVX Camera To change how video calls display: 1 Tap Settings from Home view, and tap Basic > Video > Video Screen Mode. 2 From the Video Screen Mode screen, tap, and then adjust the following settings: ○...

  • Page 74: Calling Using The H.323 Protocol

    Polycom® VVX® 500 Business Media Phone To choose audio-only or video mode for all your calls: 1 From Home view, tap Settings, and tap Basic > Video > Video Call Settings. 2 From the Video Call Settings screen, tap Default Call Mode, and tap Audio only or Video.

  • Page 75: Dialog Box Method

    Chapter 3: Using Video and the Polycom VVX Camera allow your phone to automatically select the protocol to use). The protocol you select displays in the title bar. Your phone will use the selected protocol for all subsequent calls, unless you select a different protocol.

  • Page 77: Chapter 4: Using Advanced Features

    Chapter 4: Using Advanced Features Now that you’ve mastered the basic features of your phone, you’ll want to learn about all the other interesting and powerful features that your phone has to offer. This chapter shows you how to: • Manage Buddies Note: Feature Availability Your phone may not support all of the features described in this chapter.
  • Page 78 Polycom® VVX® 500 Business Media Phone • Away • On the phone • Out to lunch • Do not disturb Your phone also sends certain status information to the people watching you automatically—such as if you’re in a call, enabled Do Not Disturb on your phone, or your phone is offline because you restarted it.

  • Page 79: Setting Up And Managing A Buddy List

    Chapter 5: Customizing Your Phone Setting Up and Managing a Buddy List If you want to monitor other people, you need to make sure they’re in your Buddy list. You add people to your Buddy list from your Contact Directory; therefore, make sure the person you want to monitor exists in your Contact Directory.

  • Page 80: Monitoring Buddies

    Polycom® VVX® 500 Business Media Phone From the Edit Contact screen, tap Block Buddy, and enable or disable the field. The default setting is Disabled. When enabled, the contact can’t watch your status, and the contact will display in your Blocked List. When disabled, the contact can watch your status, and the contact will display in your Watcher List.
  • Page 81 Chapter 5: Customizing Your Phone To monitor Do this… buddies from… Buddy list From Lines view, tap Buddies. Or, from Home view, tap Settings, and tap Features > Presence > Buddy Status. Your Buddy list displays, as shown next. Lines view From Home view, press .

  • Page 82: Chapter 5: Customizing The Phone's Display

    Polycom® VVX® 500 Business Media Phone Chapter 5: Customizing the Phone’s Display In the previous chapters, you learned how to customize calls—such as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. But what if you want to customize the touchscreen display? This chapter shows you how you can customize the display so that it’s unique...

  • Page 83: Changing The Backlight

    Chapter 5: Customizing Your Phone You can choose from a variety of time and date display formats, including options to display the day, month, or year. You can also turn the time and date display off, so it doesn’t display at all. Select and set options that are right for you.

  • Page 84: Changing The Background Picture

    Background Picture. Web Info: Adding a Web Page as the Background on Your Phone background You may be able to add a Web page as the on your phone. For more information, see Branding Your Polycom Phone (Best Practices 75556)

  • Page 85: Using One Of Your Own Pictures As The Background Picture

    • Progressive or multiscan JPEG images are not supported. • The phone screen size is 320 x 240 pixels (for the VVX 500). Smaller images will be centered and surrounded with black space. Larger images will be scaled proportionally to fit the...

  • Page 86: Displaying Screen Savers

    USB flash drive is attached to the phone. Web Info: Supported USB Flash Drives For a list of supported USB flash drives, see Supported USB Devices for Polycom Phones (Technical Bulletin 38084). To set up a screen saver of your pictures: 1 Place one or more pictures on a USB flash drive, either in the root directory or in a folder.
  • Page 87 Chapter 5: Customizing Your Phone 2 Attach the USB flash drive to your phone. The USB icon, , displays on the status bar. Web Info: How Do I Attach a USB Flash Drive? For information on how to attach a USB flash drive, see the Quick Start Guide for your phone, available by navigating to your phone from the Business Media Phones Web page.

  • Page 88: Interrupting And Disabling Screen Savers

    Polycom® VVX® 500 Business Media Phone Interrupting and Disabling Screen Savers You can stop a screen saver at any time by touching the screen. After your phone is idle for the specified period of time, the screen saver will start again.

  • Page 89: Using Power-Saving Mode

    Chapter 5: Customizing Your Phone The following figure shows a picture that is stored on a USB flash drive, and the six icons that display so you can set a picture as the background image on your phone, or display the pictures as thumbnails, one-by-one, or as one picture only.

  • Page 90: Changing Your Office Hours

    Polycom® VVX® 500 Business Media Phone During off hours, the message Off Hours Mode scrolls on the status bar. Your phone will exit power-saving mode if a phone event occurs—for example, if the phone has an incoming call or message, or you press a key or tap the screen.
  • Page 91 Chapter 5: Customizing Your Phone To change timeouts: 1 Tap Settings from Home view, and tap Basic > Power Saving > Timeouts. 2 Tap Office Hours Idle Timeout, and enter the number of minutes the phone should wait, during office hours, before starting power-saving mode. Enter a number between 1 minute and 600 minutes.

  • Page 93: Chapter 6: Administrative Tasks

    Chapter 6: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Investigating Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar, as...

  • Page 94: Updating Phone Configuration

    Polycom® VVX® 500 Business Media Phone Caution: Restarting Your Phone • Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it.
  • Page 95 Chapter 6: Administrative Tasks ○ Audio Diagnostics ○ Keypad Diagnostics ○ Display Diagnostics ○ Touch Screen Diagnostics ○ Brightness Diagnostics ○ LED Diagnostics...

  • Page 97: Copyright, Safety, And Regulatory Notices

    Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom.

  • Page 98: Exclusions

    Polycom® VVX® 500 Business Media Phone Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.

  • Page 99: Safety, Compliance, And Disposal Information

    In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.

  • Page 100: Plug Acts As Disconnect Device

    WAN ports both use RJ-45 connectors. Use caution when connecting cables. The VVX 500 and VVX 600 are rated 48Vdc, 0.375A. When used with the optional external power supply (PSC18U-480, or similar rated PSU), the power supply shall be a Listed power supply with a LPS output, rated 48V, min.

  • Page 101: Operating Ambient Temperatures

    Software Versions in the Polycom VVX 500 Desktop Telephones When Used on the Telecom Network » The Polycom VVX 500 must be equipped with the software installed during the PTC testing (version 6.4.1.0008) for compliance to be guaranteed. Operating Ambient Temperatures •...

  • Page 103: End-User License Agreement For Polycom® Software

    Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
  • Page 104 Title, ownership rights, and intellectual property rights in the Software Product shall remain In Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law.
  • Page 105 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
  • Page 106 Polycom® VVX® 500 Business Media Phone 7. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING. WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,...
  • Page 107 End-User License Agreement 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,”...

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