Polycom VVX500 Full User Manual
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- User manual (142 pages) ,
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- Training (42 pages)
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Table of Contents
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Summary of Contents for Polycom VVX500
- Page 1 Polycom VVX500 & VVX600 Full user guide Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY 0333 240 3000 0333 240 3001 marketing@gamma.co.uk www.gamma.co.uk Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD...
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Page 2: Table Of Contents
Contents Contents ............................ 2 Introduction ..........................4 How to set up the Polycom VVX500 ..................5 Phone Keys and Hardware ......................6 Using your phone ........................7 Home view ............................. 7 Lines view .............................. 7 Calls View .............................. 8 Understanding Phone Icons and Status Indicators ..............10 Answering Calls ........................ - Page 3 Working with a Corporate Directory ...................... 23 To view the Corporate Directory: ......................23 To search the Corporate Directory: ...................... 23 To dial a Corporate Directory contact: ....................23 Controlling What is Heard ......................24 Updating the Incoming Call Ring Tone ....................24 Updating a Contact's Ring Tone ......................
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Page 4: Introduction
Polycom VVX500/VVX 600 Guide This user guide will help you to navigate and use your VVX500 or VVX600 phone, as the guide can be used for both handsets. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions. -
Page 5: How To Set Up The Polycom Vvx500
How to set up the Polycom VVX500/VVX600 The phone will arrive pre-configured and simply needs to be connected to the internet and powered up. Your Administrator or installer should know how to do this for you. There are some network/router level settings that must be applied, or the Horizon service will not work - for further details on these please refer to the Horizon user guide. -
Page 6: Phone Keys And Hardware
Phone Keys and Hardware Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY 0333 240 3000 0333 240 3001 marketing@gamma.co.uk www.gamma.co.uk Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD... -
Page 7: Using Your Phone
Using your phone Home view Home view displays your phone line, messages settings and information. At the bottom of Home view is the Page Indicator which shows how many pages of icons Home view displays Home view displays the following icons: ... -
Page 8: Calls View
If your phone is idle, you can press a line key to access the Dialler. If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or held. If the phone line has an active call, the call colour is dark green, as shown below. If the phone line has one or more held calls, the call colour is dark blue, as shown below. - Page 9 Use the up and down arrow keys to highlight a call. The soft keys apply to the highlighted call. Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY 0333 240 3000 0333 240 3001 marketing@gamma.co.uk www.gamma.co.uk Registered in England Number 2998021; Registered Office: 5 Fleet Place, London, EC4M 7RD...
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Page 10: Understanding Phone Icons And Status Indicators
Understanding Phone Icons and Status Indicators The following icons and indicators indicate phone, call, or buddy/contact status, or to indicate that a feature is enabled. Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY 0333 240 3000 0333 240 3001 marketing@gamma.co.uk www.gamma.co.uk Registered in England Number 2998021;... -
Page 11: Answering Calls
Answering Calls All incoming calls display in an Incoming Call window, as shown next. To answer calls, do one of the following: To use the handset, pick up the handset To use speakerphone press or press answer To use your headset press If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will automatically use the mode you’re in. -
Page 12: Answering Calls Automatically
If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays, as shown above. The view that displays depends if your phone last displayed Home or Lines view. Answering Calls Automatically You may find it convenient if your phone is set to auto-answer calls, so you don’t have to press a key to answer a call. -
Page 13: Placing Calls
Placing Calls You can place a call using the handset, speakerphone, or headset. You can dial the number first, and then choose the method — by picking up the handset, pressing — or choose the , or pressing method first, and then dial the number. You can place calls in these ways: ... -
Page 14: Placing Calls From Favourites, Lists And Directories
Placing Calls from Favourites, Lists and Directories In addition to the Dialler, you can place calls from the Recent Calls list, Favourites list or your Directory. Alternatively you can quickly call a favourite from Home or Lines view. To call from the Recent Calls list: Access your Recent Calls list by doing one of the following: From the Home screen, tap Directories, and tap Recent Calls. -
Page 15: Redialling Numbers
Redialling Numbers To dial the last number you called, press the right arrow key for the Placed Calls list. The first number in the list is the last call you placed. To redial a number: From the Dialler (shown right), tap the first number in the list. -
Page 16: Ending Calls
Ending Calls To quickly end an active call, replace the handset, or press . Or, from Active Call, Lines, or Calls view, tap End Call. If you’re in Calls view, be sure to highlight the call first. Gamma, Kings House, Kings Road West, Newbury, Berkshire RG14 5BY 0333 240 3000 0333 240 3001 marketing@gamma.co.uk... -
Page 17: Setting Up And Handling Three Way Calls
Setting up and handling three way calls You can set up a three way call with two other parties. Just as with other calls, you can hold and resume these calls. In addition, you’ll have the option to split a three way call, end the call and place the people you were talking with on hold. -
Page 18: Listening To Voicemail
Listening to Voicemail Your phone may indicate new voicemail messages by the following: A message count on the Home screen, as show below. The counter indicates the number of new messages you have A Messages icon, , on the status bar. If you have more than one new message then the icon has a counter indicating the number of new messages you have. -
Page 19: Recent Calls
Recent Calls Your phone maintains a list of missed, receive and placed calls. Each list can hold up to 100 entries. The Recent Calls list displays calls in one of the following ways: Missed Calls only Placed Calls only ... -
Page 20: Working With Your Contact Directory
From your Recent Calls list, tap to clear all the calls in the list, or just a specific time. You can also choose to clear only those calls that currently display on the screen. Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory (shown below). -
Page 21: To View Contact Information
To view contact information: From your Contact Directory, tap the contact. The contact’s information screen, including the contact’s name and phone number, displays (as shown next). Additional information—such as a job title, label, or email address—may also display. To search for a contact: ... -
Page 22: To Update A Contact's Information
The phone number must be unique, and must not already exist in the directory. If you save an entry with a non-unique phone number, the entry won’t be saved. Tap Job Title, and enter the contact’s job title, such as Manager. ... -
Page 23: Working With A Corporate Directory
Working with a Corporate Directory You may have access to portions of a Corporate Directory. The Corporate Directory is non-editable; your administrator determines which contacts you can see. From the Corporate Directory you can do the following: Search for contacts. ... -
Page 24: Controlling What Is Heard
Controlling What is Heard You can change what you hear by doing the following: Updating the incoming call ringtone Updating a contact's ringtone Changing the speakers volume Changing the ringer volume Muting the microphone Change where you hear sound effects Updating the Incoming Call Ring Tone You can choose a distinctive ring tone for your phone to identify it when it rings. -
Page 25: Changing The Speaker Volume
Changing the Speaker Volume To change the volume of the incoming call ringtone, press one of the Volume Keys, , while your phone is idle or ringing. Muting the Microphone Mute the microphone so other parties can’t hear you. Microphone Mute applies to all modes (handset, headset, and speakerphone).