Authorization Codes; Call Forwarding; Access Voice Messages; Call Waiting - Polycom VVX500 Series Reference Manual

Update Ringtone
To change the incoming call ringtone
1) Tap Settings from Home View
2) Tap Basic > Ring Type.
3) Tap Default and then tap the desired ringtone.
NOTE: Tap Back to return to previous menus or press the
Home button twice to return to previous view.

Access Voice Messages

1) Tap from Lines, Calls, or Active Call View.
(Or, tap Messages from Home View, then tap
Message Center.)
2) Follow prompts to play messages, record greetings,
etc. (See Voice Messaging section for more options.).

Authorization Codes

•
If authorization codes are enabled on your phone, you
will be prompted to enter a non-validated code after
dialing the desired number.
IMPORTANT NOTE about 911:
Because VOIP (Voice over Internet Protocol)
service works differently than traditional phone
service, VOIP E911 service may also work
differently. To understand limitations and to
be prepared should you need to make a 911 call
from your IP phone, please read the TelNet E911
Emergency Service Advisory Notification at
www.telnetww.com/TelNet911Advisory.pdf
R38-500 Series v2.2
Quick Dial Calling Features

Call Forwarding

Forward all incoming calls to another number or voicemail,
forward calls only when your line is busy, or when calls go
unanswered. As part of your business continuity plan, have
Call Forwarding Not Reachable feature set to automatically
forward all calls if something prevents calls from
completing, (e.g. power failure or loss of Internet
connectivity).
To activate Call Forwarding
1) Lift handset. Press the 
2) Enter phone number to which calls will be forwarded.
(Or forward to voicemail)
3) Replace handset. The service is on.
To deactivate Call Forwarding
1) Lift handset. Press the 
2) Replace handset. The service is off.
Call Forwarding
All Calls
ll Calls to
Voicemail
*When Busy
*
Busy to
Voicemail
When No Answer
to Voicemail
Not Reachable
(for business
continuity plan – requires set up)
Note: Call forwarding options marked with * require call
waiting to be disabled to function properly.

Call Waiting

Be notified of other calls coming in while you are on the
line.
To activate Call Waiting for All Calls

1) Lift handset. Press 43.
2) The Call Waiting service is turned on for all calls.
To deactivate Call Waiting for All Calls
#
1) Lift handset. Press 43.
2) The Call Waiting service is turned off for all calls.
To cancel Call Waiting for a Single Call
1) Lift handset. Press  70.
2) The Call Waiting service is turned off so that you can
make an uninterrupted phone call. The Call Waiting
service will be back on for the next phone call.
TelNet OfficeEdge Complete Reference Guide
code (noted below).
#
or code (below).
Activate Deactivate
72 73
#21
21
90 91
#40
40
#41
41
94 95
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