Calls View; Placing Calls; Answer Calls; Entering Data - Polycom VVX500 Series Reference Manual

Calls View

You can access Calls View if your phone has multiple calls
in progress, or you have one held call.
Calls View displays a list of all your calls.
Call color indicates status:
•
Bright green: Active call
•
Dark blue: Held call
•
Bright blue: Selected, held call
Tap a call to highlight it. The soft keys apply to the
highlighted call.
Active Call View
If a phone line has only one call—and it's active—you can
access Active Call View.

Entering Data

Use the onscreen keyboard or the dial pad keys to enter
information.
•
To use the onscreen keyboard, tap
•
To type with the dial pad keys, press a key repeatedly
to view the character options and stop to select.
•
To backspace, tap
•
To type other characters, tap Encoding or Mode.
When using the dial pad keys, use the 1, , 0, and
keys.
About Calls
•
Only one call can be active at a time.
•
You can use the handset, speakerphone, or headset
for calls.
•
During a call, you can change modes by picking up
the handset, or by pressing
Tip: Returning to Your Calls
If you navigate away from your call(s), tap
to see Active Call or Calls View again.
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Placing Calls

1) Pick up the handset, or press
2) Enter the phone number, and tap
•
From Lines View: Tap the phone line, enter the
phone number, and tap
•
From Home View: Tap New Call, enter the phone
number, and tap .
Timesaver: Placing Calls Quickly
Tap a recent call, monitored line (if enabled),
or favorite, or tap a contact's phone number
in the contact directory.
Redial
•
To redial the last call placed, tap Redial

Answer Calls

•
Press or tap Answer and pick up the handset,
or press .
•
To answer a new call while on an active call, tap
Answer. The current call will be held.
Hold Calls
•
To Hold calls from Lines, Calls, or Active Call View, tap
Hold. Party will hear music while holding. (If you're in
Calls View, remember to highlight the call first.)
•
To resume a held call, tap Resume from either Lines
or Calls View.

Transfer Calls

From Lines, Calls, or Active Call View
1) Tap Transfer, and call the other party.
2) When you hear the ring back sound, or after you talk
with the other party, tap Transfer.
NOTE: If you hang up after hearing ring back sound, the
call will be transferred blindly/immediately without
speaking to other party.
End Calls
•
To end an active call, replace the handset, press
or press . OR, tap End Call.
•
To end a held call, navigate to Calls View and
highlight the held call. Tap Resume, and tap End Call.
Transfer Call direct to Voicemail
To transfer directly to voicemail
1) During a live call, tap VMxfr.
Enter the extension number and tap Enter.
2)
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