Contact Directory - Polycom VVX300 Series Reference Manual

Contacts and Favorites (Speed Dial Keys)

Contact Directory

To view your directory
1) Select Directories from Home View. Contact Directory is
highlighted, then press Select.
To add a contact
Navigate to your Contact Directory and press Add.
1)
2) Type the contact's information, and press Save. The
phone number should be added to the Contact field.
To make a contact a Favorite
1) Enter a Favorite Index number. The phone number should
be added to the Contact field.
To update contact information
1) Navigate to your Contact Directory and select the contact.
2) Press Info, press Edit, update the contact's information,
and press Save.
To delete a contact
1) Navigate to your Contact Directory and select the contact.
2) Press Info, press More, Delete, and press Yes to confirm.
To search for a contact
1) Navigate to your Contact Directory and press Search.
2) Enter search criteria, and press Search.
To dial a contact from your directory
1) Navigate to your Contact Directory and select the contact.
2) Press Dial.
Tip: What Does a Green Star Mean?
A green star, , indicates a Favorite (Your top
ranked Favorites appear as Speed Dial Keys).
Favorites (Speed Dial Keys)
Favorites are contacts you call most often. Favorites
display in your Favorites list and Lines view as Speed Dial
Keys. They also display when you press the phone line in
Home view. (Note that the display of Favorites may be lost
after a phone reboot.)
To view your Favorites list
1) From Home View, select Directories and then Favorites.
To make a contact a Favorite
1) Navigate to your Contact Directory and press the contact.
Press Info, Edit.
2)
3) Enter a number in the Favorite Index (enter 1, 2, etc.)
4) Press Save.
R38-300 Series v2.2
To speed dial a Favorite
1) Press the Favorite (Speed Dial Key) from Lines View or
your Favorites list.
To reorder your favorites list
•
Update the contact's Favorite Index number in the
Contact Directory.
Notes
•
Monitored Lines (BLF Keys) are part of an optional
add-on, and are managed by your phone system
administrator. Up to 3 can be configured.
•
Line Appearance Keys (3 standard) can
independently handle live calls. With the add-on up to
6 total Line Appearance Keys can be configured (3
standard, 3 additional). These are also managed by
your phone system administrator.
•
Speed Dial Keys: Your Favorites can be added and
changed on your phone by designating personal
directory entries as Favorites and then by ranking
them. Your top ranked favorites are displayed as
speed dial keys. These can be added up to the
VVX300 Series set's limit of 6 total line keys; speed
dial keys are displayed where line keys are not being
used by BLF Keys or Line Appearance Keys.
ACD Call Queues (If Enabled)
To log into a Call Queue
1) Press More, and More then press ASignIn. When you are
signed into a call queue, a green icon will be displayed
next to your line.
To log out of a Call Queue
1) Press More, More, More and then press ASignOut. After
logging out, a white icon is displayed next to your line.
To change your agent state to unavailable while
logged in
1) Press More, More, More and then Unavailable.
2) Press the status that best describes the reason for not
being available (e.g., out to lunch, in a meeting, etc.).
Additional Phone Features
Muting the Microphone
•
During a call, press
can't hear you.
•
To disable Mute, press
Do Not Disturb
•
To disable ringing, press DND. The LCD display will
show a DND icon and any incoming calls will be
directed to voicemail.
•
Press DND again to re-enable ringing.
TelNet OfficeEdge Complete Reference Guide
(Mute button) so other parties
again.
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