Place A Call; Microphone Mute; Phone Views; Home View - Polycom VVX 500 Quick Start Manual

My Account Login
1
Log in to manage features online at vportal.impacttelecom.net.
Use your username: yourextension@yourdomain
Password: Digits only (5-10 characters)
Check your credentials with your administrator.
2

Place a Call

Placing a Domestic Call
To make a call to the United States,
dial
the area code + the phone number
* You are only able to make an international call if this feature has been enabled for your service.
Pick up the handset, or press
Or enter the phone number first, then press
or press or .
From Lines view:
Tap the phone Line, enter the
phone number, and tap .
Timesaver: Placing Calls Quickly
Tap a recent call or Favorite, or tap a contact's phone number in the Contact Directory.
3

Answer a Call

To answer with the speakerphone, press
handset, pick up the handset. To answer with a headset, press
To answer a new call while on an active call, tap Answer. The current call will be held.
4

Call Hold and Resume

From Lines, Calls, or Active Call view, tap
highlight the call first. To resume a held call, tap Resume

Transfer a Call

5
From Lines, Calls, or Active Call view, tap Transfer, and call the other party. When you
hear the ringback sound, or after you talk with the other party, tap Transfer.
6 Forward a Call
To enable call forwarding
Tap Forward from Home or Lines view. Tap the forwarding type to enable, type a
forwarding number, and tap Enable.
To disable call forwarding
Tap Forward from Home or Lines view, tap the forwarding type to disable, and tap Disable.
To enable per-call forwarding
As your phone rings, tap Forward, enter the forwarding number, and tap Forward.
Placing an International Call*
To make a call to a country outside
of the United States, dial
011 + the international phone number
or . Enter the phone number, and tap
, pick up the hendset,
DIAL
From Home view:
Tap New Call, enter the phone number, and
tap .
or tap Answer. To answer with the
.
. If you're in Calls view, remember to
HOLD
from either Lines or Calls view
Selected Star Codes
7
Action
Set "Forward Always" destination
(where to always forward your calls)
• Deactive Always Forward and have it ring back
to your extension again
• Re-activate Always Forward to the number
you set using *72
To Activate "Reject Anonymous Calls"
To Deactivate "Reject Anonymous Calls"
To Transfer Call To Another Extension's Voicemail
8

Microphone Mute

During a call, press

Phone Views

9
.
Your phone has four main Views: Home, Calls, Active Call and Lines view (the default).
You can access Home and Lines view at any time. If your phone has one or more
calls, you can also access Calls or Active Call view. To change Views:
• For Home view, press
• For Home view, press
have one or more calls, between Home and either Calls or Active Call view.
• To switch between Lines and either Calls or Active Call view, swipe the screen.
10

Home View

Home view displays icons you can tap to
access phone functions. Touch and hold
the Page Indicator (shown next) to display
more or fewer icons. You can also swipe
the screen to display more icons.
From Home view, tap the phone Line to display your phone Lines and Favorites
(shown next). To go back, tap Close (shown next).

Lines View

11
.
Lines view displays phone Lines, Favorites, and soft keys. If your
phone is idle, you can tap the phone Line to access the Dialer, or
Swipe to switch between Lines view and the Browser (if enabled
on your phone).
12 Active Call View
If your phone only has one call—and it's
active—you can access Active Call view.
13

Calls View

If your phone has multiple calls, or one held call, you can access Calls view.
Call color indicates status:
• Dark green—Active call
• Dark blue—Incoming and held calls
Tap a call to highlight it. The soft keys control the highlighted call.
Code
*72
then Forwarding Number then #
*73
*40
*77
*87
*99
then extension then #
so other parties can't hear you. To disable Mute, press
.
to alternate between Home and Lines view, or, if you
• Bright green—Active call is highlighted
• Bright blue—Incoming or held call is highlighted
again.