Returning A Defective Probe - LeCroy AP034 Instruction Manual

RETURNING A DEFECTIVE PROBE

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the calibrator, the problem may be caused by large
mismatches in the source impedance. Try connecting both
inputs to one of the input signals in the test circuit, then the
other. If the common mode signal disappears, try probing
lower impedance points within the circuit.
The procedure for returning a defective probe to be exchanged,
is as follows:
Contact your local LeCroy sales representative to find out where
to return the product. All returned products should be identified
by model and serial number. You should describe the defect or
failure, and provide your name and contact number. In the case
of products returned to the factory, a Return Authorization
Number (RAN) should be used. The RAN can be established by
contacting your nearest LeCroy office, or the New York Customer
Care Center.
Return shipments should be made prepaid. LeCroy cannot
accept COD or Collect Return shipments. We recommend air-
freighting. It is important that the RAN be clearly shown on the
outside of the shipping package for prompt redirection to the
appropriate LeCroy department.
1. Contact your local LeCroy sales or service representative to
obtain a Return Authorization Number.
2. Remove all accessories, including all removable cables,
from the probe.
3. Pack the probe in its case, surrounded by the original
packing material (or equivalent) and box.
4. Label the case with a tag containing:
•
The RAN
•
Name and address of owner
•
Instrument model and serial number
•
Description of the failure mode
5. Package the probe case in a cardboard shipping box with
adequate padding to avoid damage in transit.
ISSUED: January 2000
$3 $FWLYH 3UREH
AP034-OM-E Rev D