Glowforge Manual page 39

Finding Community & Support
Having trouble? Want to do something new? We'll do our best to help you succeed!
Community Forum
Most Glowforge owners have registered at the ​
of Glowforge owners post each day. You'll find some incredibly talented (and helpful) folks who
can provide assistance, suggestions, and ideas to help you make the most of your Glowforge.
Here's an easy way to start:
● If you've got a specific question or idea (like you want to make a new band for your
watch), ​
t ry searching​
● If you just want to browse the forum, we recommend starting with our ​
Glowforge​ topic, where you can find hundreds of laser projects that our community either
has made or wants to make.
● Once you've read a bit to get an idea of how it works, post pictures of what you make.
People will love it!
Support Online
Go to ​ h ttps://glowforge.com/support​
Doing area includes tutorials to get you started with your Basic or your Pro, and you'll also find
Troubleshooters in case anything doesn't go according to plan.
Support by Email
We are here for you! Email ​
and even your stories of perfect prints. Our goal is to reply within hours on weekdays, and
always within three days.
We provide the best support when we fully understand what you're facing. Please send:
● A description of the steps you took, what happened and what you expected
● The date and time of the issue
● The name of your file, if there was a file involved
● The name of your Internet browser and Operating System
● A screenshot or photo of what happened
Copyright Glowforge, Inc. 2017
DRAFT
G lowforge Community Forum​
to see what folks have written on the topic.
to find guidance any time of day or night. The Learn By
s upport@glowforge.com​ with your questions, challenges, feedback,
, where hundreds
M ade on a