Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...
Note: This document answers common questions related to smartphone functions, which may not be supported on all models, such as NFC, cloud drive, online music, online voice assistance, or cloud services. Some functions have different operation methods on different models. Further information will be added to this document.
Version Changed by Change description Date V1.0...
Contents 1 Wi-Fi and Bluetooth........................1 1.1 What can I do if the Bluetooth headset, Bluetooth car kit, or the speaker fails to be searched or connected? ..... 1 1.2 What can I do if I can't use my Bluetooth headset to make a call? ................1 1.3 What can I do if other phones can't detect my phone over Bluetooth? .................
1.58 Why does my phone automatically connect to a Wi-Fi network when I am using a mobile data connection? ..16 1.59 How can I set up a connection between my phone and a Huawei wrist band? ............16 1.60 How can I reconnect the wrist band and my phone after the Bluetooth connection is interrupted? ......17 1.61 How can I reconnect a wrist band to my phone after a failed connection? ...............
1.71 Can I use a Huawei wrist band with my honor 7 for fast unlock? ................22 2 Smart cover ........................... 23 2.1 What is smart cover mode? ............................23 2.2 Why does my phone enter smart cover mode sometimes I turn on the screen? ............23 2.3 What can I do if my phone mistakenly identifies the protective cover and turns off the screen? .......
3.30 Why can I hear noise or current noise when I play songs in speaker mode at the minimum volume? ..... 32 3.31 Why can't my phone play videos in MPEG-4 format? ..................... 32 3.32 How do I modify the application that I use to share photos? ..................32 3.33 Why are there two suppliers for the rear camera? .....................
3.69 What are the requirements toward the shooting environment in Super night mode? ..........41 3.70 Why do some areas of the photo in preview mode seem red? .................. 41 3.71 Why is there an occulting stripe on the viewfinder when I am shooting scenes with light color background? ..42 3.72 Why are the photos seem red with a high saturation degree? ...................
3.109 Why can I open the radio only after I insert a headset to my phone? ..............50 3.110 Can I listen to the radio in speaker mode? ......................50 3.111 How do I set the radio to turn off at a scheduled time? ................... 50 3.112 How do I adjust the volume of the radio? .......................
3.138 Why are the beauty effects of photos taken using Perfect selfie different from those in beauty mode? ....61 3.138.1 Why are the beauty effects of two persons different on the photos taken using Perfect selfie? ......61 3.139 Why are the faces seem red on the photos taken using Perfect selfie? ..............61 3.140 Can I beautify multiple people using Perfect selfie or beauty mode? ..............
3.176 What are the functions of the two LEDs of the dual color temperature flash? Why is only one LED on? ..... 69 3.177 Why can't I turn flash on in digital zoom mode? ....................70 3.178 Why are the photos taken by my phone brighter and more vivid? ................70 4 Calls and contacts ........................
4.35 Why can't I make phone calls when my phone receives 4G signals? ............... 78 4.36 How do I switch between calls or merge two calls to have a conference call? ............78 4.37 What does a card display when a call is coming through the card during a call through another card? ....80 4.38 How do I view the call log? ............................
4.77 Why does my phone end a call if I press the power button during the call? ............. 88 4.78 Why does my phone vibrate when I answer a call? ....................88 4.79 Why are the imported contacts garbled? ........................88 4.80 Why can't I merge call logs for the same contact? ....................
6.3 Which home appliances does Remote Controller support? ..................101 6.4 Why is Smart Controller unavailable? ........................101 6.5 What are the functions of a remote control? ......................101 6.6 How do I create a remote control? ..........................102 6.7 How do I rename a remote control? .......................... 102 6.8 How do I associate the STB remote control with a TV? ...................
8.1 What can I do if my phone can't detect the inserted SIM card? ................111 8.2 Why does my phone read the contacts from the SIM card slowly? ................111 8.3 Why can't a non-standard SIM card be inserted into the card tray? ................111 8.4 Why can't I insert the SIM card into my phone smoothly? ..................
9.1 Why doesn't the multimedia message send report take effect? ................. 119 9.2 Why doesn't the multimedia message read report take effect? ................. 122 9.3 What can I do if my QQ mailbox doesn't synchronize earlier emails? ..............124 9.4 Why can't I log in to the company's email using the Exchange? ................124 9.5 What can I do if I can't connect to the server when refreshing my emails? ..............
10.16 Which 4G networks does my phone support? Can I use such networks outside my country? ......170 10.17 What are the differences between FDD and TDD? ....................170 10.18 Can I use Honor 7 abroad? ........................... 170 10.19 I can only access 3G networks - why can't I access 4G on my 4G phone? ............170 10.20 Does my phone support SIM card hot swapping? ....................
10.30 Why does my phone fail to transfer files after the Bluetooth connection is successful? ........173 10.31 How do I view my phone's MAC address? ......................173 10.32 How can I tell whether the phone is connected to the Internet using mobile data or Wi-Fi network? ....173 10.33 How do I view mobile data usage? ........................
11 Screen and display ........................181 11.1 What can I do if my screen is erratic? ........................181 11.2 Why can I see some horizontal lines under lights when the screen is turned off? ..........181 11.3 Why doesn't the touchscreen respond when I slide the screen to unlock? .............. 181 11.4 Why does my phone automatically open apps or display screens when I am using the phone while it is charging? ......................................
11.35 When I flick down a drop-down list menu on a screen with switches, why are the switches blurred? ....206 12 System settings ........................207 12.1 How do I quickly enable Huawei Music? ....................... 207 12.2 How many languages does my phone support? How do I change the system language? ........207 12.3 What can I do if I can't use a newly installed text input method? ................
12.31 Why does the screen brightness become brighter in normal power-saving mode? ..........218 12.32 How do I connect my phone to HiSuite? ......................218 12.33 How do I set tones on my phone? ......................... 219 12.34 How do I set a screen unlock PIN? ........................219 12.35 How do I set a screen unlock pattern? ........................
12.73 Why can't I open the music player when I double-touch the lock screen? ............236 12.74 Why can't I directly open the app after I draw the corresponding letter on the screen? ........236 12.75 When I get a WeChat message with the screen locked, why can't I unlock my phone and access WeChat by just touching the message notification? ..........................
13.17 Why is the call ended when I press the power button? ..................257 14 Battery, charging, and power consumption ............... 258 14.1 Do all honor 7 versions support quick charging? Can I manually disable quick charging?........258 14.2 What is my phone's temperature rise?........................259 14.3 Why does my phone generate heat when I am using it? ..................
15.1.22 Do I have to open the app to count my steps when I am exercising? ..............273 15.1.23 Can I use Huawei Health app without a wrist band? ..................273 15.1.24 Why is the FM radio interrupted by the camera? ....................273...
15.1.25 Why can't I choose the SIM card for making phone calls and why does my phone make phone calls over card 1 by default? ..................................274 15.1.26 Why can't my phone match the contact with the number in the SMS? .............. 274 15.1.27 Why doesn't my phone play SMS tones? ......................
16.8 How do I update my phone? ........................... 285 16.9 What data will be erased if I restore my phone to its factory settings? ..............286 16.10 How do I acquire the latest software update package? ..................286 16.11 What data will be erased after my phone is updated? ................... 286 16.12 How can I back up and restore my phone data?....................
17.12.16 Why do I have to record my fingerprint for several times? ................296 17.12.17 Why can't I enroll my fingerprint successfully? ....................297 17.12.18 Why can't I use my fingerprint to unlock my phone when a third-party screen lock application starts? ..297 17.12.19 Why can't I unlock my phone or enroll my fingerprint when I swipe my finger on the fingerprint sensor? ...
19.27 How do I turn on the safe mode? .......................... 305 19.28 What do the different indicator colors mean? ....................... 305 19.29 How do I improve the game fluency? ........................305 19.30 What can I do if water entered my phone? ......................306 19.31 Are there any risks if I reformat my phone? ......................
19.54.1 What is speech awareness? ..........................319 19.54.2 Do all Huawei phones support the speech awareness function? ................ 319 19.54.3 How do I use the speech awareness function? ....................319 19.54.4 What are differences between standard wakeup keywords and customized wakeup keywords? ...... 319 19.54.5 Why can I wake up my phone while my friend can't? ..................
Reset the Bluetooth device and your phone, and reconnect your phone to the Bluetooth device. Refer to the usage of Bluetooth devices provided on the Huawei official website or forum. 1.2 What can I do if I can't use my Bluetooth headset to make a call? Check whether you can use the Bluetooth headset to redial the last phone number you called.
Then, restart the Bluetooth car kit and check whether the problem is solved. You can search for the similar solutions on Huawei official website or forum. 1.5 Why can't I listen to music using the Bluetooth headset? Check whether your Bluetooth headset supports music playback.
1.10 Why can't I find the wrist band or other Bluetooth 4.0 devices on the Bluetooth settings screen? Huawei phones do not support the locating and connection of Bluetooth BLE devices (low power consumption and wearable Bluetooth devices) in settings.
1.14 Why can't I enable Wi-Fi? In Settings, turn off Wi-Fi and then turn it back on to check whether the problem is solved. If not, turn on the airplane mode and turn it back off and then restart the phone to check whether Wi-Fi can be turned on normally.
For an open Wi-Fi hotspot, on the Wi-Fi settings screen, touch and hold the hotspot. From the displayed option menu, choose Modify network. In the displayed dialog box, select the Show advanced options check box. Under IP settings, touch the drop-down list box, and choose Static.
Under Advanced Wi-Fi, touch Keep Wi-Fi on during sleep and select Always.
Check whether other devices are transmitting massive data traffic, for example, using Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly arrange the network resources. Use the Speedtest or similar software to test the Wi-Fi rate.
1.22 Why doesn't the Bluetooth headset have any sound? Check whether the phone and the Bluetooth headset are connected. Check whether the Bluetooth headset does not generate any sound in calls or cannot play music. If the music cannot be played, check whether the Bluetooth headset supports music playback.
1.27 Why can my phone scan the Wi-Fi hotspot only near the router? You can restart your phone to check whether the problem can be solved. If the problem persists, use another phone to scan the hotspot. If this phone can successfully scan the hotspot, you are suggested to make a hardware detection on your phone.
1.32 Why is the confirmation button unavailable after I enter the Wi-Fi connection password? Check whether you have entered an 8-digit password. If no, reset your router's password. Change the encryption mode of authentication to WPA-PSK or WPA2-PSK, and set the password to contain eight numeric numbers.
Wi-Fi hotspot? Check whether other devices are using the network at the same time, for example, using Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly arrange the network resources.
Use your phone near the router. Otherwise, the retransmission of lost packets decreases the network speed. Do not touch the top part of the phone, especially the Wi-Fi antenna part near the volume buttons. Make sure your phone's protective cover is made of plastics or leather instead of metal, because the metallic protective cover blocks your phone's antenna signals.
1.45 Why is the data service disabled after I turn off Wi-Fi? Go to Settings > Mobile networks > Mobile data switch reminder and select Ask whether to resume mobile data. 1.46 After I set my phone to disconnect from the Wi-Fi network after the screen turns off, why the "Connected to XXX"...
1.50 What protocols are used by Bluetooth functions? The protocols used by various Bluetooth functions of Huawei phones are as follows: HFP (making calls), HSP (making calls), A2DP (playing music), AVRCP (controlling music...
Search the reference solution on the Internet. If the problem persists, provide the information such as headset model, application scenario, and software version to Huawei after-sales service hotline. 1.55 Why does interruption or noise occur during calls or music playback over Bluetooth? Check whether this problem occurs in all scenarios.
− After the phone is connected to the Bluetooth device, open the Huawei Wear app and enter the main interface under the guidance. Slide down on the main screen to synchronize the data for the first time. After the synchronization is successful, the wrist band time and information have been initialized.
1.60 How can I reconnect the wrist band and my phone after the Bluetooth connection is interrupted? The wrist band is connected to only one phone − The phone actively disconnects from the Bluetooth device (disabling the Bluetooth function on the phone or manually disconnecting the connection). −...
1.61 How can I reconnect a wrist band to my phone after a failed connection? Release the pairing on the phone. Restart your wrist band. Restart your phone. Select the device in the Bluetooth settings to set up the connection again. 1.62 Why does the wrist band and my phone occasionally keep automatically disconnecting from each other? If this problem occurs, check whether the Wi-Fi function is enabled on the phone.
1.65 Why is the voice unclear or not smooth when I use the wrist band to make calls? If this problem occurs, check whether Wi-Fi is enabled on the phone. Generally, this problem occurs when the Bluetooth function and the Wi-Fi function are enabled at the same time. Because the Bluetooth and Wi-Fi functions share the antenna and use the same frequency, the Wi-Fi function may cause interference on the Bluetooth function.
After the password is successfully set, touch Add a Bluetooth device. Pair the wrist band and the phone, on condition that the Bluetooth is in the pairing mode.
Select the connected device and set it as the device to be unlocked. After the screen is turned on, you can slide to unlock the screen without entering the screen lock password. The figures are for your reference only. The actual screens may vary. 1.67 Why does the wrist band smart unlock function sometimes fail to work properly? The unlocking function is closely associated with device security.
Smart cover 2.1 What is smart cover mode? The honor 7's smart cover mode works with the Huawei light lattice case. After you enable smart cover mode, Clock and Weather will be displayed on the cover. In smart cover mode: On the incoming call screen, the caller ID or contact information is displayed.
2.4.1 Why can't I operate my phone on the transparent plastic sheet after my phone is attached with a protective cover? The standby screen does not support swipes, but you can delay an alarm, snooze, answer an incoming call, or reject an incoming call. 2.5 Why isn't weather displayed in smart cover mode? Check that you have set your phone to show weather information in smart cover mode.
Camera, music, and video 3.1 Why is the DTS effect not obvious? Currently, the DTS sound effect can be enabled only after you insert the headset. 3.2 What are my phone's camera features? Your phone's camera specifications are shown in the following table. Feature Specification Rear camera...
Feature Specification Capture Supported smiles Maximum 5152 x 3888 pixels photo resolution 3.3 Why does the camera stick out? To improve your camera experience, your phone adopts a 20 MP camera with a big sensor (1/2.4''). The whole camera module is 6 mm thick, sticking out 1.8 mm on the rear cover. Although the camera sticks out, the decoration ring is integrated into the metallic rear cover for structural protection.
3.8 Can I disable the shutter sound for snapshots? Yes if you have turned off the shutter sound for normal photo shooting in Settings. 3.9 How do I enable the ultra snapshot function? Your phone supports ultra snapshot. Consecutively press the volume down button twice when your screen is turned off or locked.
3.14 How do I use the soft light? Your phone has a unique soft light to enhance the quality of selfies. The soft light is supported by your phone's front camera. Open your phone's front camera and touch the light bulb icon to enable the soft light. You can adjust the soft light brightness based on the surrounding environment.
2. Check whether your phone displays the headset icon after you connect the headset to your phone. 3. If the problem persists after you replace the headset, go to an authorized Huawei service center and check the headset. 3.20 Why does smearing occur when I view photos in full-screen from the Pictures folder in Gallery? In Gallery, photo previews are displayed, which will be clearer after region decoding.
In this case, you may have to reinsert the headset. It is recommended that you use the headset produced by Huawei. 2. If you are using a headset produced by Huawei, make sure you have properly inserted the headset.
Huawei may not be compatible with your phone (resulting in microphone short circuit). It is recommended that you use the headset produced by Huawei. If you are using the headset produced by Huawei and the headset is faulty, take it to a maintenance outlet for check.
to sounds that the changes of sounds at a small volume can also be sensed, which is a normal phenomenon. 3.30 Why can I hear noise or current noise when I play songs in speaker mode at the minimum volume? 1.
3.33 Why are there two suppliers for the rear camera? To ensure the supply capability of component materials, Huawei usually selects two or more suppliers to produce cameras of the same specifications. Your phone's rear camera module is produced by two mainstream camera suppliers with the same features. Selecting multiple suppliers is a normal phenomenon in the industry.
3.39 Why is the volume of the recorded video small? You may have recorded the video too far away from the recorded objects. It is recommended that you record a video within 2 meters away from the recorded objects. 3.40 Why does it take longer to focus when I take photos at a short distance from the object than when I take photos at a long distance from the object? Generally, users take photos one meter away from the object, so by default, your phone starts...
3.44 Why are the photos I take using the front camera reverse? The mirror reflection function is enabled by default for your front camera. So photos taken by the front camera are reverse, which are consistent with previews. If you want to save photos of the actual scenario, disable the mirror reflection function.
3.49 Why does my face look thinner and my eyes bigger in my selfie? Your phone provides Perfect selfie mode, which automatically makes your face thinner, eyes bigger, and more. When you take a photo using the front camera for the first time, your phone will prompt you to select Perfect selfie mode or general beauty mode.
3.55 Why is the photo taken with flash on blurred? Possible reasons include: 1. You may have put your hand near the flash that reflects certain lights, resulting in bad image contrast ratio. Try moving your hand away from the flash area and check whether this problem persists.
3.58 Why can't I find the photos I take after I set the default storage location for photos to the external microSD card? The external microSD card may not have sufficient storage space and the photos may be automatically saved to the pre-installed microSD card. 3.59 Why doesn't beauty mode work for burst shots? Your phone does not support beauty mode for burst shots.
If the problem persists after you have wiped the lens clean, please use a PC cover purchased from Huawei's online store. 3.61.1 Why is the focusing slow when I take photos in all-focus mode? When you use the rear camera to take photos in all-focus mode, your phone takes a photo at each focal length to enable you to change the focus position by touching the photo.
The flash may not turn on if your phone is overheated or the flash is too frequently used. Wait for a while and try again. 5. Check that scanning software is disabled. Otherwise, the flash cannot be used. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.
3.67 Why are the photos blurred? 1. The camera lens may be dirty. 2. If the photos are red and blurred with flash turned on, your hand might be too close to the flash when you took those photos. 3.68 What are the differences between Super night mode of my phone and long exposure of other phones? Long exposure of other phones is based on pure physical exposure technology, which has a high requirement for hand holding conditions.
3.71 Why is there an occulting stripe on the viewfinder when I am shooting scenes with light color background? Transparent treatment is added in your phone's UI design, which brings a painting stacking effect and does not affect the display and photo effects. 3.72 Why are the photos seem red with a high saturation degree? This is a shooting effect of your phone.
3.77 If my phone has no microSD card installed, can I take photos or shoot videos? Yes if your phone has sufficient internal storage space because the photos will be saved to the internal storage space. 3.78 Why can't I open some photos or videos on my phone? 1.
3.81 Does my phone support HD videos? Yes. Your phone supports 1080p HD videos. 3.82 Can I disable the shutter sound? You can disable the shutter sound in Settings > Mute. The shutter sound changes with the system ringtone. 3.83 How do I toggle between the front and rear cameras? On the viewfinder, touch on the top of the screen to toggle between the front and rear cameras.
The file format is not supported. Your phone supports the following audiovisual encoding formats and file formats (For your reference only. For details, see Huawei's official website.): Video encoding: MPEG-4, H.263, and H.264 Audio encoding: AAC, AMR-NB, ACC+, WMA, and MIDI File formats: 3GP and MPEG-4 ...
3.92 Why can't audio control of my camera function properly? You need to enable the audio control function from Camera > Menu > Settings > Audio control. 3.93 Why do photos still rotate after I disable the auto-rotate function? Open Gallery, touch a photo to view it, and touch Menu then Settings. Then you can use the first option to set whether photos always rotate or change with the system settings.
Select a shooting mode suitable for the shooting scene and adjust the camera parameters to obtain optimal photo clarity. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 3.103 How do I adjust the sizes of the photos I take? The photo size is related to the resolution that your phone's camera supports.
Open another video to check whether the video player is problematic. Restart your phone and try again. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 3.107 What can I do if the sound quality of the songs I play in speaker mode is bad? Do not press the battery cover when you are playing music in speaker mode.
3.109 Why can I open the radio only after I insert a headset to my phone? Your phone uses your headset as its FM antenna, to receive FM radio channels. 3.110 Can I listen to the radio in speaker mode? Yes.
3.115 What can I do if the online video player is exited abnormally when I am watching an online video? Check that the network connection is stable. Restart your phone. The online video player may not be compatible with your phone. Download and install another video player and try again.
3.119 Why is the panoramic photo discontinuous? When shooting panoramic photos, follow the onscreen instructions to steadily and slowly move your phone. If you move your phone too fast, the photo may be discontinuous. If there are moving objects (walking people or cars) on the viewfinder, the photo may also be discontinuous.
3.126 How do I cancel scheduled photo shooting? On the viewfinder, touch > Settings > Timer and select Off. 3.127 Why can't some photos in Gallery properly displayed? In Gallery, images and videos under the Photos tab are displayed by default, which are photos and videos taken by your phone's camera.
3.132 Why do the sounds of songs and videos come from the receiver? This problem is caused by WeChat video calls. Close WeChat from the background and play sounds again. If the sounds still cannot be played from the speaker, restart your phone. 3.133 Camera (EMUI 3.0 or later) –...
Photos can also be displayed on a map according to the geographical location, as shown in the following figure: 3.136 Why is the focusing time sometimes short and sometimes long? The focusing algorithm will readjust its processing if the environment, object, or the distance from the object changes, resulting in different focusing time.
3.137.2 Why does it take a long time to refresh the preview or stop shooting in Star track mode when I am using Light painting? Stars look small and not bright, so the exposure may take a long time. The final captured star track is obtained by multiple photos of long exposure.
3.137.4 Why are the photos I take using Light painting in hand held mode are blurred? Light painting adopts the method of long exposure and multi-frame integration. In hand held mode, you hand may shake a little, affecting the imaging effect. It is recommended that you use a tripod to facilitate your shooting.
3.137.10 Why isn't there any change on the viewfinder after I touch the shooting button in Star track mode of Light painting? Stars move very slowly. Generally you need to wait for 5 minutes to see a short arc track. 3.137.11 What can I do if the photos taken using Light painting are the same as those taken in normal mode? 1.
3.142 Why is the photo quality affected if I stop shooting early in Super night mode? When the shooting object contains a scene with obvious contrast, to ensure the image brightness, Super night mode will adopt an exposure method similar to HDR to perform multi-frame integration in the sequence from short exposure time to long exposure time.
3.148 Can I use Hangouts to share videos? Yes. You can send a video file up to 20 MP on Hangouts each time. If the video file is larger than 20 MP, your phone will prompt you to compress it. If the video file is smaller than 20 MP after compression, it can be directly sent.
3.154 Why can't I listen to the radio and Google music at the same time? The radio of your phone and Google music occupy the same audio channel and therefore can't be used at the same time. 3.155 Why isn't sound coming out from the right side of my phone when I am playing videos in speaker mode? The right side of your phone is equipped with a microphone instead of a speaker.
3.161 Why are the photos taken using Light painting white? There are four modes available in Light painting. Only Silky water can be used in the daytime. The other three modes can only be used at night or in dark environments. 3.162 Can I customize the shooting words for audio control? No.
3.166 What can I do if albums can't be displayed in coordinate format? Check that GPS tag is enabled. To enable GPS tag, on the viewfinder, touch then Settings. 3.167 How do I recover the hidden applications? On the home screen, touch the screen with two fingers together and then separate them to display the Hidden applications screen.
3.168 What are the functions of Color correction? Color correction is designed for users that have dyschromatopsia. Color correction can be enabled under Settings > Accessibility. Then the specific correction mode can be selected based on the actual situations. Color correction is an experimental function that may affect some of your phone's functions if enabled.
The Dolby AC3 format is defined by the Dolby decoder. Huawei's new phones no longer support the AC3 format. Now Huawei phones all uses the DTS sound effect. 3.172 Can I use the active noise reduction headset? Yes.
every time you move your phone. Therefore, you will find the video images always changing, resulting in unclear images. As a compensation policy, manual focus is supported for video taking. When you think the image is not clear enough, you can touch the screen to focus during the recording.
Your phone's color saturation is determined by rigorous scientific experiments and rich practical experience. Comparison of color effects of the honor 7 and iPhone 6 has been conducted in a large number of scenario tests. Results have shown that the honor 7's colors are more delightful, especially in outdoor scenes, shopping malls with low color temperatures, and restaurants.
Calls and contacts 4.1 Why can I synchronize some WeChat contacts to my phone but not others? WeChat synchronizations according to the following rule: only contacts with phone numbers linked to their WeChat accounts will be synced. 4.2 Why is my phone disconnected from the 4G network when I make phone calls? Currently, 4G networks support data services only and do not support voice services.
4.6 Why can't I clear the notifications for new voice mails by flicking down from the status bar to display the notification panel? Press and hold the notification, drag it to the left or right, and touch OK in the displayed Clear ongoing notification dialog box.
− When you are on a call with the other party whose voice may be too large and your ear is sensitive to that volume, you may hear noise. − If you are uncomfortable with the large volume, set the volume to a lower level. −...
According to general conventions, you can slide to the left to answer a call or slide to the right to end a call. However, on Huawei phones, you need to touch the button in the middle and slide it towards the green button (answer button).
Settings, your phone ringtone decreases after you pick up your phone. To prevent the phone ringtone from decreasing when calls come in, disable Pick up to reduce ring volume. If the problem persists, take your phone to an authorized Huawei service center to check whether your phone has a quality issue.
Check the receiver's volume in a normal environment. If the problem persists, take your phone to an authorized Huawei service center to check whether your phone has a quality issue. 4.28 Why do I hear noise when I play music using the...
4.32 Why is my phone powered off when I press the power button? Check whether the power button is stuck. If yes, take your phone to an authorized Huawei service center. 4.33 Why can't I create a contact photo? Temporarily, setting photos for contacts in the SIM card is not supported. You can synchronize the contacts in your SIM card to your phone and then set photos for the contacts.
To switch between the two calls, touch To merge the two calls, touch...
4.37 What does a card display when a call is coming through the card during a call through another card? When you are in a conversation using one card, if a call is coming through another card, the screen displays the incoming call, and you can slide to answer it. 4.38 How do I view the call log? Open a contact name card.
4.39 Why can't I find in Contacts the contact I have created from the dialer screen? Touch the menu button on the Contacts screen, and check the settings of Contacts to display. 4.40 When my dual-card phone displays emergency calls, why can I make calls? Your phone supports dual cards.
when you replace a new 4G card. If such a problem occurs, you can call the customer service center of the service provider to activate the caller ID display service. 4.42 Why is the screen still off after I move my phone away from my ear? Your phone has a proximity sensor that is installed near the receiver.
SIM card? Go to the contacts list, touch Import/Export > Export > Export to Card 1 > Phone (Huawei Cloud+sync off) in the menu. Follow the instructions to export contacts from your phone to the SIM card. Then, insert the SIM card to another phone. Go to the contacts list, touch Import/Export >...
From Gallery or Files: Open a desired photo and touch the option menu. Touch Set as > Contact photo and select a contact saved in your phone memory. Adjust the photo according to the instructions and save the settings. 4.50 How do I display the contacts in the SIM card? Go to the contacts list and touch the option menu.
The phone of the peer party may not have signals temporarily or enables the call silence function. You can release the call and then call again. Hardware faults such as the receiver also can cause this problem. Contact Huawei technical support or take your phone to an authorized Huawei service center.
4.62 How can I forward the unanswered calls to another number? On the Dialer screen, touch the option menu. Go to Call settings > Call forwarding > Forward when unanswered. Enter the number for receiving the forwarded call and touch Enable.
4.68 How do I quickly mute the incoming call? When a call is coming, you can quickly mute it by pressing the volume button or power button. 4.69 How do I quickly dial a number? On the Dialer screen, touch the menu icon to enter the speed dialing settings screen. Set the phone numbers corresponding to each digit.
4.75 Why can't I receive calls even when the signal strength is strong? Try following the steps below: 1. Check whether you set up a call blacklist by going to the Harassment Filter in Phone Manager. 2. Check whether you have installed anti-virus software such as 360 Total Security. If so, uninstall it and then see if you can receive calls after restarting your phone.
Insert the storage card to a new phone and import the .vcf file to the phone using the attached contact application of the phone. To import the contacts, on the Contacts screen, touch the menu icon then Import/Export, and touch Import from storage. 4.80 Why can't I merge call logs for the same contact? Call logs for the same contact are listed separately so that you can see all of your calls listed in chronological order.
Storage and file management 5.1 Why can't my phone access the Internet after I connect it to the computer using a USB cable? Make sure the data service is enabled or the phone can connect to the Internet in other ways.
If your phone has been reformatted, restore it to the original version. Check that you are using the standard USB cable. If you are using the standard USB cable and the problem occurs, use another Huawei USB cable. 5.10 Why doesn't my phone display any notification after I...
5.14 After I enable the USB debugging mode, why can't my phone connect to the computer? Go to Settings > Developer options. Disable the USB debugging mode and Developer options. Restart your phone. 5.15 How do I check the available storage in the phone memory and microSD card? Go to Setting >...
Go to Settings > Storage. Choose to format the microSD card. Then, remove the microSD card carefully. 5.20 How do I change the location where files are stored? The default storage location for files is in the phone's internal storage. After inserting a microSD card, you can change the location where files are stored.
The default location for these files is set to Internal storage when the phone leaves the factory. To change the location, go to Settings > Storage > Default location. 5.22 How do I move files to the microSD card? To move files from internal storage to the microSD card, follow the instructions below.
5.23 How can I format a microSD card? Go to Settings > Storage > My SD card. Touch Erase SD card to delete all data in the microSD card. 5.24 Can I manage files by categories? In Files, access the category tab. Files are categorized as audios, videos, photos, documents, compression packages, and installation packages to facilitate file management.
5.28 Why can't my phone connect to a computer? 1. Check if your phone is charging. If not, there may be a hardware problem. Try using a different cable or computer. 2. Check if third-party mobile phone tools cannot connect to your phone. If so, go to Settings > Developer options (activated by quickly touching 7 times on Build number in Settings >...
5.29 Why can't I use my computer to view photos on my phone after connecting my phone to a computer with a USB cable and choosing View photos in the drop-down notification panel? 1. The View photos mode only allows you to view photos or screenshots in your phone's internal storage.
Smart remote control 6.1 What is Smart Controller? Smart Controller enables your phone to emit infrared signals for remote control of your home appliances. This can then replace the conventional remote controls around the house when you use the pre-installed Smart Controller. With the infrared smart remote control function, you can integrate all kinds of remote controls for home appliances into your phone.
6.6 How do I create a remote control? Open Smart Controller and add a remote control. Select a remote control type (such as TV). Select a home appliance brand (such as Changhong). Match the buttons. Determine whether the buttons are A successful match based on the matching results.
6.11 Why do I have to align my phone's infrared transmitter with the infrared receiver on a TV or air conditioner for the transmitter to function properly? Compared with remote controls for TVs and air conditioners, your phone's infrared transmitting tube is slimmer with smaller transmitting power. Therefore, your phone must be aligned with the infrared receiver on a TV or air conditioner.
Location service and navigation 7.1 Why does the GPS positioning function fail? To enable it, go to Phone Manager > Permission manager > Access location info, and enable the GPS application's permission, for example, a map. Use the GPS function in an open area. When using the GPS function, you can enable the WLAN and data service to improve the positioning accuracy.
Check whether your phone is connected to a Wi-Fi or mobile network because some GPS software requires network connection. If the foregoing methods fail, contact Huawei technical support or use other GPS software. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.
If the foregoing methods fail, use other GPS software. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 7.11 How can I enable GPS? Flick down the notification bar and touch the GPS icon. Then, you can enable or disable the GPS.
Make sure that use the GPS function offline in an area where the GPS satellite signal strength is good, for example, the outdoors. It is recommended that you download offline GPS software from Huawei App Center, for example, the Baidu Map and Amap.
The figures are for your reference only. The actual screens may vary. 7.16 Does the LBS use the data traffic? Generally speaking, after you enable the LBS, your phone will load map data using the data traffic when running the location based app. It is recommended that you download an offline map and regularly update it using a W-Fi network before using the map software.
GPS. Different GPS software uses different data traffic. Some malicious software may use huge data traffic. It is recommended that you download standard GPS software from Huawei App Center. 7.21 How can I reduce the data traffic usage fee when using GPS on my phone? ...
7.24 What are the GPS working principles? The phone sends its location information (latitude and longitude coordinates) to the positioning background through the self-attached GPS module. Then, the positioning background calculates the coordinates in the electronic map and marks the positioned object on the map, which visually shows the current geographical location of the phone.
5. Check that your SIM card is working properly and can be detected on another phone. 6. If the problem persists, the card tray may be damaged or other problems exist. Take your phone to an authorized Huawei service center. 8.2 Why does my phone read the contacts from the SIM...
The phone surface evenness at delivery is compliant with the quality control standards of the industry. If the unevenness is obvious, take your phone to an authorized Huawei service center and check whether there is a quality issue. 8.6 Why doesn't the SIM card slot have a spring? The structure of the SIM card tray adopts the ultra-thin design, and the card holder is in a leverage structure.
(the gap in the industry standard is 0.3 mm, and the gap between the SIM card tray and the decorations is 0.2 mm according to Huawei phone standard). Due to a certain error in assembly, zero gap can't be achieved. Take your phone to an authorized Huawei service center and check whether there is a quality issue.
If you are sure that no external force has been applied to your phone and your phone still bends, take your phone to an authorized Huawei service center. If you have any other questions, please contact us.
Use a paper clip or other metallic needle-like objects to push out the SIM card tray. Do not use toothpicks or other breakable tools. You are suggested to purchase a standard eject tool at an authorized Huawei service center to avoid internal component damages due to improper operations.
8.27 What are the specifications for cards placed in the upper and lower card trays? Card 2: microSD card or nano-SIM card Card 1: nano-SIM card The card specifications vary with phone models. For details, see the User Guide or Huawei website.
Make sure the SIM card is correctly placed and the card slot is fully inserted into your phone. If the problem persists, take your phone to an authorized Huawei service center. 8.29 Why do I hear sounds when I press the phone buttons? The buttons of the phone are assembled with multiple components.
A4 paper (0.2 mm thick) into the gap. If the paper can be inserted, take your phone to an authorized Huawei service center to check whether your phone has a quality issue. 8.37 Why is my phone's body so thick? Your phone features a 5.2-inch screen and many new functional components and...
The figures are for your reference only. The actual screens may vary. 9.2 Why doesn't the multimedia message read report take effect? This function requires the recipient to enable the function of sending read receipts. Go to Message > Menu > Settings > Advanced. Enable Send delivery report.
The figures are for your reference only. The actual screens may vary. 9.3 What can I do if my QQ mailbox doesn't synchronize earlier emails? The QQ mailbox service policy stipulates that other phone clients can only synchronize the emails over a period of the last 30 days. If you want to synchronize earlier emails, log in to the QQ email client or use your QQ account name to log in to your Exchange account of your phone's email client, and select the function of synchronizing all emails.
The Exchange server limits the maximum number of associated devices and historical synchronization devices. If the device quantity exceeds these two limits, the login fails. If you encounter this problem, contact your company's email server administrator to check whether the device quantity exceeds the limits. If yes, request the administrator to delete certain history bound devices.
1. NetEase Enterprise Email The maximum number of emails sent per 15 minutes is 500. The maximum number of emails sent per day is 1000. The maximum number of recipients sent per 15 minutes is 500. The maximum number of recipients sent per day is 1000. The maximum number of simultaneously connected IP addresses is 5.
The maximum number of Sina free emails sent per day is 30. 7. Yahoo Free Email The maximum number of emails sent per hour is 100. The maximum number of emails sent per day is 200. 8. Alibaba enterprise email at its English website The maximum number of emails sent from one user per day is 200.
9.10 Why did my phone send a message to an unknown number? The messages that are sent by a third-party app not pre-installed on your phone will be recorded and can be viewed on the messaging screen. You can determine whether the third-party app causes security risks by viewing the message content.
The figures are for your reference only. The actual screens may vary. 9.13 What can I do if my phone doesn't prompt for new SMS reception? Go to Settings > All > Manage apps > Default app settings > Messaging and check the default messaging app in use.
The figures are for your reference only. The actual screens may vary. Check that the default messaging app has the notification panel display permission. Go to Settings > All > Manage apps, find the default messaging app under All, and open it. The name of the default messaging app is Contacts.
The figures are for your reference only. The actual screens may vary. Check that the notification function of the messaging app is enabled. On the messaging screen, touch the menu icon then Settings. Check that Message preview and Pop-up messages under Notifications are selected.
The figures are for your reference only. The actual screens may vary. Go to Settings > Notification center > Messaging and turn on Allow notifications. Check that message notifications are displayed in the status bar, banners, and lock screen.
If the problem persists, back up your data and go to Settings > Backup & reset > Factory data reset to restore the factory settings. 9.14 Why can't I back up messages using a third-party messaging application? Only the default messaging application can back up messages, which is a new feature of Android 4.4.
The figures are for your reference only. The actual screens may vary. 9.15 What can I do if I can't send messages at a certain time? Call your service provider's service number and check whether your phone's messaging function has been disabled. 9.16 Why is the image attached to the multimedia message I sent to another phone unclear? Attachments to a multimedia message can't exceed 300 KB.
9.17 Why does my phone prompt twice for a new incoming SMS? If a third-party application is installed on your phone, the default messaging app and third-party messaging app will prompt new SMS reception at the same time. Please uninstall the third-party messaging app if you do not need it or set it as the default messaging app.
Because the Gmail server is restricted, your phone can't acquire the exchange protocol information and fails to log in to the Gmail account to synchronize the contacts and calendar events. You can back up the Gmail account data on a computer and import the data to another mailbox or Huawei cloud account.
On the messaging screen, touch New message then the input box. The onscreen keyboard appears. The default input method is Huawei Swype. Swipe downward on the screen to show the status panel and touch Select input method to select an input method.
9.27 How do I forward a message, send a message to multiple recipients, and save a message as a draft? What is the maximum number of messages that I can send to multiple recipients? Go to Messaging and touch a conversation to display all messages in the conversation. Touch and hold the message you want to forward.
The figures are for your reference only. The actual screens may vary. If you touch Back before you finish the message, the message will be saved as a draft. Up to 1000 messages can be sent to multiple recipients. 9.28 How many Chinese and English characters can be contained in a text message? A long message can contain up to 10 pages with a maximum of 670 Chinese characters or 1530 English characters.
The figures are for your reference only. The actual screens may vary. The maximum number of text messages or multimedia messages that can be saved on your phone depends on the phone's available storage space. 9.30 How do I set the number of the SMS center? Go to Message >...
The figures are for your reference only. The actual screens may vary. 9.31 What can I do if I can't send or receive multimedia messages? The network condition or signal reception is poor. Try later. The network is busy to process the sent multimedia messages. Try later. The number of the recipient is incorrect.
Touch POP3 to configure the incoming server settings. Touch Next to configure the outgoing server settings. Touch Next and configure the email receiving settings, such as the inbox refresh frequency. Touch Next to name the account and enter your name. Touch Done to log in to your email and then access the inbox of the email account.
9.37 Why can't I change the ringtone and vibration settings of my email? Your phone may have been set to silent mode. Set your phone back to ring mode. 9.38 How can I set a different ringtone for the messages? Go to Message >...
The figures are for your reference only. The actual screens may vary.
9.39 Can I restore deleted messages? 9.40 Is there any restriction on the email attachment size? The total size of attachments in a single email must not exceed 5 MB. For a large attachment, you can split it and send each part separately. 9.41 Why doesn't my phone play any tone? Go to Settings >...
The figures are for your reference only. The actual screens may vary. 9.42 How can I add a message signature? Go to Message > Edit > Settings > General. Then enable Attach signature and follow the onscreen instructions to set the signature.
The figures are for your reference only. The actual screens may vary. 9.43 How do I hide the sender information when forwarding a message? Go to Message > Edit > Settings > Advanced and disable Show sender when forwarding. 9.44 How do I send contact information using the multimedia message? Touch and hold the contact that you want to send in the contact list, select Share contacts >...
The figures are for your reference only. The actual screens may vary.
9.46 How do I remove an email account? Go to Settings > Accounts > Email. Select the email account to be deleted and touch Remove account. Alternatively, go to Email > Menu > Settings, touch the email account you want to delete, go to the bottom of the menu, and choose the delete account option.
Insert a valid SIM card into the phone. If your phone also fails to detect this SIM card, the card slot may be faulty. Take your phone to an authorized Huawei service center. If the notification on the status bar indicates no service: −...
If the problem persists, use you SIM card to another phone that has normal network connection and check whether the SIM card is faulty. 10.3 Why can't I use mobile data services when roaming? 1. Go to Settings > Mobile Networks > Data Roaming and check whether data roaming is enabled.
The icons are for reference purposes only; please refer to the phone's actual interface. 2. Contact your carrier's customer service hotline and ask if there are any preconditions that must be met in order to use data services when roaming. 10.4 Can I only use the GSM services when I am roaming internationally? Apart from the GSM services, the TDD-LTE, FDD-LTE, and WCDMA services are also...
You may notice a slower connection speed when in power saving mode. You can change the settings in Settings > Power Saving. You can use speed test software to test your bandwidth, but you must be sure to select the same server.
The figures are for your reference only. The actual screens may vary. Disable the mobile data function and then enable it again. II. Identify other causes. Make sure Mobile data is enabled. Click down from the status bar to enable mobile data.
10.8 Why can't I connect to a 4G network? 1. You require a 4G SIM card from your carrier's local branch. If you have changed your data tariff, the changes will not normally take effect until the following month. Insert your SIM card into another phone.
10.12 Why is there no signal suddenly? Make sure your SIM card is standard (cut cards are not supported), because non-standard cards may cause this problem. Make sure you are in an open area instead of a closed area or a remote area with poor signal strength.
The figures are for your reference only. The actual screens may vary. To set the hotspot name and encryption mode, go to Set up Wi-Fi hotspot. 10.14 How do I set a static IP address for my phone to connect to a Wi-Fi network? Go to Settings >...
4G LTE networks are divided into FDD LTE and TDD LTE networks. Which 4G type is supported depends on your phone model (for details, see the Huawei's official website and Vmall). Whether you can use the 4G networks outside your country depends on the cooperation policies between your local carrier and the foreign carriers.
10.20 Does my phone support SIM card hot swapping? 10.21 Why can't I delete the data usage record for the current date? You can't delete the data usage record from the running notifications. You can delete the data usage record in Phone Manager in the following path: Phone Manager >...
4. If you are using a China Unicom or China Telecom SIM card in the secondary card slot (upper card slot, nano-SIM card), you will only be able to access the Internet using a much slower 2G GPRS or EDGE network. 10.25 Why can't I access LTE services when using an LTE phone? 1.
10.28 Why can't I connect my phone to a USB drive using the OTG cable? The USB drive may be incompatible with your phone. Try again with another USB drive. 10.29 Can I connect my phone to a mouse or a keyboard using the OTG cable? Yes, if your phone supports OTG.
10.34 Can I share my phone's mobile network connection using a USB cable? If your phone supports USB tethering, you can share your phone's mobile Internet connection with your computer using a USB cable. Due to differences between various computer operating systems, you may need to install a phone driver on your computer or configure an appropriate network connection before using this feature.
10.38 How do I close pages in the built-in browser? On the Browser screen, select to display thumbnails of all the pages that are open. Touch to close the pages that are not needed. 10.39 How do I open a new page in the built-in browser? Enter the URL directly in the address bar on the Browser screen.
10.44 Why is the network speed slow when I use the Wi-Fi connection? Replace a wireless router or use another network. Try updating your phone's software to the latest version, and then re-connecting to the network. 10.45 When I send files using Bluetooth, why does the Wi-Fi connection sometimes become unavailable? The Bluetooth and Wi-Fi functions use the same antenna.
Provide the information about addresses where no 4G signal is received to the service provider and learn the local 4G network coverage conditions. 10.50 Does the 4G network consume much traffic? The data transmission speed of the 4G network is much higher than that of the 3G network. The traffic consumption depends on the user data usage instead of the networks.
10.56 Why does the 4G phone consume more traffic than the 3G phone? This understanding is incorrect. The download speed of the 4G network is faster than that of the 3G network. However, fast speed does not mean a large traffic consumption. Traffic consumption depends on the user data usage instead of networks and phones.
10.60.2 How can I enable/disable Wi-Fi+? You can enable/disable Wi-Fi+ in EMUI 3.1 by going to Settings > Wireless and Networks > More > Link+ > Wi-Fi+. 10.60.3 Under what circumstances will Wi-Fi+ enable/disable Wi-Fi? When you are connected to your home Wi-Fi network, Wi-Fi+ will disable Wi-Fi when your phone leaves the range of the cellular network tower nearest to your home.
Go to Settings > Wireless & networks > More > Link+ > Signal+ to learn the specific description. 10.63 Which network standards and frequency bands are supported by my phone? The supported network standards and frequency bands vary by model. For details, see the specifications on Huawei's official website and Vmall.
Certain apps occupy more phone resources and therefore cause certain problems. Certain apps may contain viruses that consume more service charges or traffic. You are suggested to download apps from Huawei App Center. If the problem persists after you uninstall the related apps, back up the data in your phone and restore the factory settings.
11.5 Why is the automatic LCD brightness adjustment discontinuous? The backlight brightness adjustment mechanism of Huawei phones uses the universal algorithm in the industry. This design mode is widely used. Therefore, this problem is a common phenomenon instead of a phone defect.
The figures are for your reference only. The actual screens may vary. If the screen color is too cool or warm, go to Settings > Display > Color temperature. Deselect Default, and drag the slider to adjust the color temperature.
The figures are for your reference only. The actual screens may vary. Check whether the phone is in ultra power saving mode. In this mode, the screen becomes darker, and you can only use the phone, message, and contact functions. You can touch the exit button to exit ultra power saving mode.
If water has entered your phone, you can't simply return your phone. The non-warranty maintenance is recommended. If no water has entered your phone, take your phone to an authorized Huawei service center. 11.10 Why does my screen look a little yellow?
11.11 Why does the screen have bright spots, dark spots, impurity spots, or black spots? Huawei phones adopt the universal standards in the industry. Around 5 mm outside the dark spots and impurity spots, the dark spots and impurity spots with the diameter between 0.1 mm and 0.2 mm are allowed.
Over-high voltage causes interference on the touchscreen. The touchscreen may incorrectly detect touching actions. Therefore, use original charger or data cable provided by Huawei. Connect your phone to a Wi-Fi network. Go to Settings > Updater > Check for updates.
The figures are for your reference only. The actual screens may vary. 11.15 Why doesn't the touchscreen respond sometimes? Check whether you open too many apps or open certain apps (for example, games) that consume a large amount of memory resources. Close the apps and try again. 11.15.1 Why does my screen turn off when I am using a third-party application? ...
Your phone's tilt sensor may fail to work if certain system files are deleted. Back up important data and restore your phone to its factory settings or update your phone. Go to Huawei's official website and download the software update package. Refer to the update guide in the package before completing the update.
To purchase a USB OTG cable, contact your device vendor. Your phone will be updated and restored to its factory settings. If your phone can't be updated, contact Huawei technical support or take your phone to an authorized Huawei service center.
The figures are for your reference only. The actual screens may vary.
11.20 How do I cancel the screen unlock password? Go to Settings > All > Screen lock & passwords > Password. Cancel the password for unlocking. 11.21 How do I delete unnecessary home screens? Pinch two fingers together to switch to the home screen management panel and then touch on the empty home screen to delete it.
The figures are for your reference only. The actual screens may vary. 11.22 How do I set a live wallpaper? Touch and hold an empty area on the home screen to display Set Home Screen. Touch Wallpapers > Home screen wallpaper. Select a wallpaper under Live wallpapers.
If the problem persists, restart your phone. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 11.22.5 How do I change the language? Go to Settings, touch Language & input > Language & region, and select a language.
The figures are for your reference only. The actual screens may vary.
11.23 How do I set the screen switching effect? Touch and hold an empty area on the home screen. Touch Transitions and set the desired effect. 11.24 How do I add a widget to the home screen? Touch and hold an empty area on the home screen. Touch Widgets and drag a widget to the home screen.
The figures are for your reference only. The actual screens may vary. 11.26 How do I display the navigation bar? You can display the navigation bar by flicking up the screen from the bottom on any screen. 11.27 How do I use the screen lock widget? If your phone supports this function, touch the screen lock widget icon to lock the screen.
The figures are for your reference only. The actual screens may vary. 11.28 How do I quickly wake up the screen? Go to Settings > All > Smart assistance > Motion control. Touch Double touch and select Double touch to turn on the screen. Then, you can quickly wake up the screen when the phone is in sleep mode.
The figures are for your reference only. The actual screens may vary. 11.30.2 How do I enable the interactive screensaver? Go to Settings, touch Display > Daydream, and turn on Daydream. You can also set the image source and display duration.
The figures are for your reference only. The actual screens may vary. 11.31 When does my phone display the interactive screensaver? If this function is enabled, your phone plays the selected screensaver images when it enters sleep mode during charging. 11.31.1 How do I customize the existing themes on my phone? Open Themes, touch Theme >...
The figures are for your reference only. The actual screens may vary. 11.31.2 What are the characteristics of home screens on EMUI 3.0 and later? Easier ways to move icons between screens are available: 1. Touch an icon and swipe on the screen at the same time to move the icon to a different screen.
11.32 Why does it take a long time to turn on the screen when I answer a call after I take my phone from a dark environment to a bright one? This is caused by the optimization of screen brightness stability on versions later than Android 5.0.
Screenshots using buttons: When the screen is not locked, simultaneously press the power and volume down buttons for 2 seconds. Screenshots using shortcut: When the screen is not locked, open the screen that you want to take a screenshot of, swipe down from the status bar, and touch the screenshot shortcut. Screenshots using the smart key: Go to Settings >...
11.35 When I flick down a drop-down list menu on a screen with switches, why are the switches blurred? Expanding drop-down boxes helps the Gaussian blur algorithm to integrate the content displayed on the lower layer, forming a half transparent effect. If dark areas are available on the background at the lower layer, blur may occur because the display effects are overlapped.
System settings 12.1 How do I quickly enable Huawei Music? If you use a headset, press the Play/Pause button to enable the music. 12.2 How many languages does my phone support? How do I change the system language? Your phone supports dozens of languages such as Chinese Simplified, Chinese Traditional, English, Japanese, and Korean, which may vary by model.
The figures are for your reference only. The actual screens may vary.
12.3 What can I do if I can't use a newly installed text input method? After installing an input method, you must select the input method: Touch Settings > System > Language & input. Touch Default keyboard > Configure input method. Select the newly installed input method from the input methods list and set it to default.
12.5 What text input methods does my phone come with? Your phone comes with Google keyboard and Huawei Swype. The biggest feature about Huawei Swype is that it support multiple languages and the Swype gestures. For details, go to Settings > Language & input > Huawei Swype > Help.
12.10 Why does the font size remain unchanged after I set it to large? You can only set the font sizes in the menu, contacts, and messages. The font sizes in icons and web pages can't be changed. 12.11 Where can I draw the unlock pattern after I turn on the screen? Flick the screen and draw the unlock pattern.
12.17 What can I do if my phone automatically sends messages in the background to query the data usage? Go to Settings > Data Traffic management > Package settings > Automatic calibration. If Automatic calibration is enabled, your phone sends a message every day to query the data usage.
During the phone calls, unlocking the screen is determined by the preconfigured unlock pattern. If the unlock pattern is set to Huawei unlock or Password: None, when you press the power button during phone calls, only the screen turns on or off instead of screen locking.
12.22 Why are the folder icons disordered? When you power on/off the phone, the microSD card is uninstalled and the apps installed in the microSD card also experience the uninstallation action. The icons of the apps in the folder are closely arranged in sequence, and the positions of the icons before uninstallation can't be recorded.
12.27 Why are some widgets lost when I arrange the home screen? According to the widget design for the EMUI platform, after the mesh is changed, the icons are re-arranged. The excessive apps are placed in a folder, and excessive widgets are deleted. 12.28 Why are certain icons disappeared or overlapped? Check whether the disappeared apps are installed in the microSD card.
12.33 How do I set tones on my phone? To set the phone ringtone: Go to Settings > Sound > Card 1/Card 2 phone ringtone, and select an audio file you want. To set a ringtone for incoming messages: Go to Message > Menu > Settings > General > Tone. Select an audio file you want. To set a custom song as the ringtone and message tone: Go to Files.
12.38 How do I add and remove an alarm? On the home screen, go to Clock. Touch Add in the lower left corner and perform the following operations: Under Alarm, set the alarm time. To set the alarm to repeat on certain days, select the desired intervals under Repeat. To set a tone for the alarm, touch Ringtone and select a tone.
12.41 How do I free up internal storage space? Delete unwanted files as follows: On the home screen, go to Files. Touch and hold the file or folder you want to delete and choose Delete from the displayed option menu. 12.42 How do I adjust the screen brightness? On the home screen, go to Settings.
The figures are for your reference only. The actual screens may vary. 12.44 How do I restore my phone to its factory settings? On the home screen, go to Settings > Backup & reset > Factory data reset. Touch Reset phone.
The figures are for your reference only. The actual screens may vary. 12.45 How does my phone enter or exit safe mode? To enter safe mode, during the start-up animation, press and hold the volume down button until Safe mode is displayed in the lower left corner of the screen. To disable safe mode, restart your phone.
You need to use two fingers. 12.53 How do I use the multi-screen function? I. For devices supporting the Mirror (Huawei proprietary protocol used for connecting to Huawei MediaQ device) protocol, the Wi-Fi network is required. To set multi-screen, perform the following steps: Connect the TV to the multimedia box that supports the Mirror protocol.
12.54 Does my phone support power-on/off tone? If yes, how do I turn off the power-on/off tone? Some customized models support power-on and power-off tones. You can set the tone volume using volume buttons. You can set the tone to mute mode using the volume down button. In this way, the power-on tone is turned off.
The figures are for your reference only. The actual screens may vary.
12.59 How do I customize the shortcut switches in the notification panel? Open the notification panel and swipe up on the shortcut switch list. Touch the edit button at the bottom to customize the shortcut switches. Drag a switch shortcut to a new position in the list. 12.60 How do I view phone information such as the operating system version? Go to Settings, touch About phone and then flick up your finger to view your phone's...
The figures are for your reference only. The actual screens may vary.
12.62 How do I add a Calendar widget to the home screen? On a home screen, press and hold a blank area to display the Set as home screen interface. Touch Widgets. Drag Calendar to the corresponding screen thumbnail. If the home screen doesn't have enough space, your phone will prompt you to manually create a new home screen to the left or right side of the original and place the widget on the new home screen.
The figures are for your reference only. The actual screens may vary. 12.63 How do I display the birthday in the calendar? On the Calendar screen, open the options menu and touch Calendar to display. Touch Birthdays. If you create a xxx birthday event, your phone automatically identifies the activity and marks it in the calendar.
Touch Delete. 12.66 What can I do if I forget the password of an encrypted backup file? If you forget the encryption password, the backup file can't be used. Therefore, keep the password for backup files carefully and set the password prompts. 12.67 How do I enable One-hand UI mode? Go to Settings >...
The figures are for your reference only. The actual screens may vary. 12.70 How can I quickly adjust the system volume? Press the volume up or down button and touch to adjust the volumes for ringtones, media, and alarms.
The figures are for your reference only. The actual screens may vary. 12.71 How do I prevent applications from pushing messages to the notification panel? Go to Phone Manager > Notification center. Disable the notifications from the applications.
The figures are for your reference only. The actual screens may vary.
12.72 How do I effectively identify the bullet items and processed items in the Notes? On a new Notes screen, add the bullet mark to an item. When you go back to the Notes screen, you can see that a "-" is prefixed to the bullet item. Touch Notes and access the editing screen.
12.73 Why can't I open the music player when I double-touch the lock screen? Currently this function is not supported. 12.74 Why can't I directly open the app after I draw the corresponding letter on the screen? To protect your information security, your phone does not skip the password unlock step after you draw a letter.
The figures are for your reference only. The actual screens may vary. 12.77 Does my phone come with suspend buttons? Yes. 12.78 How do I enable the suspend buttons? Touch Settings. In the Smart assistance area, touch More > Suspend button. Then, enable the suspend button function.
The figures are for your reference only. The actual screens may vary. 12.79 Can I change the positions of the suspend buttons? You can drag the suspend buttons and move them along the left and right edges of the screen. 12.80 Can I change the positions of each key in the suspend buttons? 12.81 How can my phone not display the badge of the...
The figures are for your reference only. The actual screens may vary. 12.82 Can the app icons on the home screen automatically align with each other? Enable the automatic alignment function as follows:...
On the home screen, press and hold a blank area (without icons), touch More settings, and touch Auto-align. If you delete an app, another app automatically fills in its position. The figures are for your reference only. The actual screens may vary. 12.83 Can I manually adjust the size of the Widgets? You can touch and hold certain Widgets such as Gallery and Music to adjust their sizes by dragging the frames.
The figures are for your reference only. The actual screens may vary. 12.87 Why is the screen zoomed out and isn't the content displayed in full screen? When you flick left and right in the navigation bar area, you can trigger the One-hand UI function.
The figures are for your reference only. The actual screens may vary.
12.88 Why does my phone often display Touch-disable? Touch-disable mode is designed to prevent your phone from misoperation due to the extrusion or slip in the pocket. You can disable this function under Settings > All > Smart assistance > More > Touch-disable mode.
The figures are for your reference only. The actual screens may vary.
The figures are for your reference only. The actual screens may vary. 12.93 How do I hide/display the service provider name in the status bar? Go to Settings > All > Display, and enable/disable Display carrier name. 12.94 Why is the notification panel background blurred after I flick down the status bar? This effect is achieved by adding a Gaussian Blur effect on the wallpaper of the home screen.
12.95 Why does my phone still display the 3G icon after I turn off the data services? The 3G icon in the signal box indicates signals instead of data services. 12.96 Why can't I find some shortcut switches on the shortcut menu? They may be on another shortcut menu screen.
The figures are for your reference only. The actual screens may vary.
12.100 How do I set Touch-disable? Touch Settings. On the All tab, go to Smart assistance > More > Touch-disable mode, and enable Touch-disable. The figures are for your reference only. The actual screens may vary. 12.101 How do I set my phone to automatically answer calls when I place it near my ear? Go to Settings, touch Touch-disable mode >...
The figures are for your reference only. The actual screens may vary.
12.102 How do I set the status bar not to display notifications? In Phone Manager, touch Notification center. Select the corresponding apps and deselect the Allow notification check box. After the check box becomes unavailable, the notifications for these apps are not displayed in the status bar. 12.103 Can I set One-hand UI mode? Your phone provides a lazy mode that allows you to flick left and right in the virtual navigation bar to achieve One-hand UI.
Huawei input method (Chinese and English) Android input method (English only) Huawei Swype (Simplified Chinese, Traditional Chinese, French, Italian, Japanese, and more; language packages can be downloaded online) If you want to use languages other than Chinese and English, choose Huawei Swype.
Then, check whether the problem is solved. Reformat your phone's system. You are advised to obtain the reformatting guide of the latest system from Huawei's official website and forum. Alternatively, you can take your phone to an after-sales center to reformat your phone.
Try the game app using another phone. If the game app also runs slowly, this problem is caused by the game app instead of your phone. Check whether your phone is hot. According to Huawei specific heat protection design, your phone's performance is limited to provide comfortable touch feeling and to protect the phone.
This issue is caused by poor app performance. The app does not have a welcome page. You can update the app to the latest version. (If the issue persists, provide detailed information such as app name and version to Huawei technical support engineers.) 13.10 Why are the suspend icons disordered after I restart...