What Can I Do If The Images Are Not Clear During Video Chats Using Hangouts Or Skype - Huawei Honor 7 Faq

3.105 What can I do if the images are not clear during video
chats using Hangouts or Skype?
Make video chats with stable network signal because weak network signal affects the quality
of the video images.
During video chats, hold your phone steady and do not frequently move it. In addition, make
sure you are in an environment with good light conditions.
3.106 What can I do if there are no sounds when I view an
online video?
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If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
3.107 What can I do if the sound quality of the songs I play
in speaker mode is bad?
Do not press the battery cover when you are playing music in speaker mode. If you press the
battery cover, the air pressure inside your phone will change, affecting the sound effect of
your phone's speaker.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
3.108 What can I do if the volume is small when I listen to
music with a headset?
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Check that the media volume of your phone is not muted. Press the volume up button to
increase the volume of the video.
Check whether the volume of the video client is muted. If yes, cancel the mute settings.
Reinstall the video client.
Open the video on another phone to check whether the video is problematic.
Open another video to check whether the video player is problematic.
Restart your phone and try again.
Press the volume up button to increase the volume.
Check whether the earpieces of your headset are blocked by foreign bodies. Clean the
earpieces periodically.
Play a loud ringtone to check whether the small volume problem is caused by bad audio
sources. If so, replace the music file and try again.
If you use a high-fidelity headset, the sounds of the played music may be abnormal
because of the output voltage limit of your phone.
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