Why Does My Phone Read My Fingerprint Slowly In Winter Or When The Weather Is Dry - Huawei Honor 7 Faq

17.12.8 Why does my phone read my fingerprint slowly in winter
or when the weather is dry?
Your fingerprint changes with different environmental elements, such as temperature,
humidity, power of hydrogen, and oiliness. The fingerprint enrolling and reading are also
affected by fingerprint patterns.
Before enrolling your fingerprint, clean your fingers. Keep your fingers in a moderate
humidity and oiliness condition. For example, if your fingers are too dry, your phone may fail
to identify your fingerprint.
If your fingers often sweat, it is recommended that you use tissues to wipe your fingers before
you unlock the screen.
If your fingers are dry, you may need to press your finger against the sensor more strongly.
17.12.9 Why can I unlock the screen using multiple fingerprints?
1. Your other fingers may have accidentally touched the fingerprint sensor when you were
enrolling your fingerprint.
You can enroll multiple fingerprint images in total. However, it is not recommended that you
enroll multiple fingerprints for the same fingerprint template.
2. You may have enrolled the fingerprints in visitor mode.
Go to Settings > Fingerprint ID for check.
3. If the problem persists, delete all the fingerprints in owner and visitor modes, restart your
phone, and enroll your fingerprint again.
17.12.10 Why can I unlock the screen using multiple fingerprints?
1. Your other fingers may have accidentally touched the fingerprint sensor when you were
enrolling your fingerprint.
You can enroll multiple fingerprint images in total. However, it is not recommended that you
enroll multiple fingerprints for the same fingerprint template.
2. You may have enrolled the fingerprints in visitor mode.
Go to Settings > Fingerprint ID for check.
3. If the problem persists, delete all the fingerprints in owner and visitor modes, restart your
phone, and enroll your fingerprint again.
17.12.11 Why can't I unlock my phone using my fingerprint until I
restart my phone?
Check the frequency of such a problem. This problem is caused by a software defect other
than the hardware of the fingerprint sensor and your phone, please pay attention to the
follow-up version instructions.
17.12.12 Why can't I unlock the screen using my fingerprint? Why
can't I find the fingerprint option under Settings?
When you can't unlock your screen using your fingerprint, go to Settings > Privacy &
security and check whether there is a fingerprint option. If no, restart your phone and check
whether the fingerprint option exists.
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