Brother MFC-J3930DW Online User's Manual page 626

Home > Troubleshooting
Check that My Network Devices are Working Correctly
I Want to Check that My Network Devices are Working Correctly
Check
Check that your Brother
machine, access point/
router, or network hub is
turned on.
Check that you can
"ping" the Brother
machine from your
computer.
Check that your Brother
machine is connected to
the wireless network.
If you have checked and tried all of the above but you are still having problems, see the instructions supplied with
your wireless LAN access point/router to find the SSID and the Network Key information and set them correctly.
Related Information
• Network Problems
• Check Network Devices Using the Ping Command
• Print the Network Configuration Report
• Print the WLAN Report
• Use the Network Connection Repair Tool (Windows
• My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network
• Wireless LAN Report Error Codes
> If You Are Having Difficulty with Your Machine
Action
Check the following:
• The power cord is connected correctly and the Brother machine is
turned on.
• The access point/router or hub is turned on and its link button is
blinking.
• All protective packaging has been removed from the machine.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• (For wired networks) A network cable is securely connected to the
Brother machine and to the router or hub.
Ping the Brother machine from your computer using the IP address or
the node name in the Windows
application:
ping <ipaddress> or <nodename>.
• Successful: Your Brother machine is working correctly and
connected to the same network as your computer.
• Unsuccessful: Your Brother machine is not connected to the same
network as your computer.
®
(Windows )
Ask the network administrator and use the Network Connection Repair
Tool to fix the IP address and the subnet mask.
(Mac)
Confirm that the IP address and the Subnet Mask are set correctly.
Print the WLAN Report to check the error code on the printed report.
>
®
command prompt or Mac Terminal
®
)
Network Problems > I Want to
Interface
Wired/Wireless
Wired/Wireless
Wireless
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