Brother MFC-J3930DW Online User's Manual page 41

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(MFC-J3930DW)
When you load paper in Tray #2, replace the tray top cover.
9. Slowly push the paper tray completely into the machine.
IMPORTANT
DO NOT push the paper tray into the machine forcefully or quickly. Doing this may cause paper jams or
paper feed problems.
10. Pull out the paper support until it locks into place.
11. Change the paper size setting in the machine's menu, if needed.
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