Snom C520-WiMi User Manual page 69

Troubleshooting
The conference phone does not ring when there is an incoming call.
• Make sure there is a dial tone before dialing.
• Make sure the ringer volume of the phone is not set to off (page 6).
• Make sure the DC power cable, Ethernet cable, AC power cord, and the power
adapter are plugged in properly (see page 3).
• If other telephones in your office are having the same problem, the problem is in
the wiring or IP PBX service. Contact your service provider (charges may apply) or
system administrator.
• Other electronic products such as ham radios and other DECT phones can cause
interference with your conference phone. Try installing your conference phone as
far away as possible from these types of electronic devices.
• Unplug the AC power cord from the wall outlet. Wait for approximately 15 seconds,
and then plug it back in. If you still cannot get a dial tone, please contact our
customer service hotline designated above for assistance.
My wireless microphone does not work at all.
The LED on the wireless microphone turns green within 2 seconds when a call has been
established on the conference phone.
If the LED remains off and inactive, please follow the steps below:
1. Remove the battery from battery compartment.
2. Insert the battery again, close the battery door, and return the wireless microphone
to the charging cradle.
3. Make sure the wireless microphone is placed in the charging cradle correctly. The
LED should turn red.
If the status indicator does not turn red, please follow the steps below:
1. Remove the microphone from the charging cradle and install the battery again (page 3).
2. Return the microphone to the charging cradle. The LED should turn red. The
microphone is charging now.
3. Allow the microphone to be charged for at least 30 minutes.
4. Remove the microphone from the charging cradle again.
5. Establish a call on the phone. The LED on the wireless microphone should turn
green within 2 seconds.
If that still does not work, the microphone might have lost its connection to the C520-
WiMi. Try deregistering both wireless microphones and registering them anew.
1. Place both microphones in the charging cradles.
2. Press .
3. In the Main Menu, press
3
User settings.
DE F
64