Using Do Not Disturb; Transferring Calls; Transferring Calls To Voice Mail; Call Park - Polycom 650 Quick Reference Manual

Using Do Not Disturb

When Do Not Disturb (DND) is
turned on, incoming calls will not
ring on your phone and go
immediately to voice mail.

Transferring Calls

You can transfer incoming calls to
other extensions at your dealership.
Note: Blind transfers display the
original party's caller ID, while warm
transfers display the caller ID for the
person who transfers the call.
Transferring Calls to
Voice Mail

Call Park

Your dealership usually has a
dedicated range of extensions
(6001 – 6005) used for parking
calls. ADP can configure parked
calls that are reverted to use a
distinctive ring.
Paging
Groups for paging over the phone
can consist of up to five different
phone extensions.
To use the overhead all-page
feature, use extension 4000, or
press 4#.

Call Pickup

With call pickup, you can use your
phone to answer a call ringing on
another phone, including parked
calls that have since reverted.
©
2012 ADP, Inc.
Quick Reference Guide
Turning on Do Not Disturb

Press the Do Not Disturb button. For multi-line phones, select the line to set to
DND, press the Select softkey, and then press the Enable softkey.
Turning off Do Not Disturb

Press the Do Not Disturb button. For multi-line phones, select the line to remove
from DND, press the Select softkey, and then press the Disable softkey.
Blind (Unsupervised) Transfer
This is the preferred method for transferring calls, as it is faster and passes the
original calling party's caller ID.
1. While on a call, press the Transfer button or the More and Transfer softkeys.
2. Press the Blind softkey.
3. Dial the extension you want to transfer the call to.
Warm (Supervised) Transfer
1. While on a call, press the Transfer button or the More and Transfer softkeys.
2. Dial the extension you want to transfer the call to.
3. Announce the call, and then hang up.
Note: If you accidentally push the Split softkey in Step 3, press the End Call softkey,
and begin at Step 1 again.
1. While on a call, press the More and XfrToVM softkeys.
2. Enter the user's extension, and then press the Enter softkey. If transferring the
call to your own mailbox, press the Enter softkey without entering an extension.
Park a Call

While on a call, press the Park softkey. The system parks the call on the next
available park extension and announces to you which extension the call is parked
at. Parked calls revert back to you (or to another extension your dealership has
configured) if no one picks up the call within 45 seconds (default value).
Retrieve a Parked Call
1. Press the Retrieve softkey.
2. Enter the extension where the call is parked, and then press the Enter softkey.
Paging Overhead Speakers (if configured)
1. Press the Page softkey, enter 4000, and press the Enter softkey; or press 4#. For
multi-zone paging systems, press the number corresponding to the zone to page.
2. After hearing the "Paging system ready" prompt, announce your message, and
then hang up when finished.
Paging Over the Phone
1. Press the Page softkey, enter the group extension to page, and then press the
Enter softkey. Or press the speed dial keys ADP configured for your dealership
(often 5# for Sales, 6# for Service, 7# for Parts, or 8# for Administrative/Office).
2. After hearing the "Paging system ready" prompt, announce your message, and
then hang up when finished.
Group Call Pickup
With Group Call Pickup, you can answer incoming calls on other phones that have
been specifically configured in the same group as your phone. To answer an
incoming call on another phone in your call pickup group:

Press the More and then GpPickup softkeys. If multiple calls are ringing in your
pickup group, your phone will answer the call that arrived first.
Directed Call Pickup
With Directed Call Pickup, you can answer incoming calls on any other phone at your
dealership. To use Directed Call Pickup to answer any incoming call on your system:

Press the More and DirPickup softkeys, enter the extension to answer, and then
press the Enter softkey.
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