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Related Manuals for Polycom SoundPoint IP 670 SIP
Summary of Contents for Polycom SoundPoint IP 670 SIP
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Page 1: User Guide
User Guide ® for the SoundPoint IP 670 Phone SIP 3.0.2 April, 2008 Edition 1725-12679-001 Rev. A SIP 3.0.2... - Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
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Page 3: About This Guide
SoundPoint IP 670 phone. As well, be sure to read the Parts List Safety Notices sections in this guide before you set up and use the SoundPoint IP 670 phone. You can also find this information at http://www.polycom.com/support/voip/. - Page 4 User Guide SoundPoint IP 670 Phone...
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Page 5: Table Of Contents
Contents About This Guide ....... . . iii ® 1 Getting Started with Your SoundPoint IP 670 Desktop Phone . - Page 6 User Guide SoundPoint IP 670 Phone Placing a Call to a Contact ........2–16 Searching For a Contact .
- Page 7 Contents ® 5 Using the SoundPoint IP Color Expansion Module ..5–1 Parts List ............5–2 Connecting the SoundPoint ®...
- Page 8 User Guide SoundPoint IP 670 Phone viii...
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Page 9: Getting Started With Your Soundpoint ® Ip 670 Desktop Phone
HTTPS secure provisioning, presence, custom ring tones, local conferencing, applications, and Polycom’s HD Voice technology. The SoundPoint IP 670 provides a visually improved platform for applications which can leverage its color display. -
Page 10: Parts List
If you require additional information or assistance with your new phone, contact your system administrator. Parts List The following components are included in your SoundPoint IP 670 phone package: • Polycom SoundPoint IP 670 phone Directories Menu Applications Messages Conference... -
Page 11: Assembling Your Soundpoint ® Ip 670 Desktop Phone
® Getting Started with Your SoundPoint IP 670 Desktop Phone • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. ®... - Page 12 3. Connect the country-specific AC cord to the power adapter. PC Connection Power Adapter (optional) (48V DC) Port Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. 1 - 4...
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Page 13: Connecting The Handset And Optional Headset
® Getting Started with Your SoundPoint IP 670 Desktop Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) PC Connection... -
Page 14: Attaching The Base
Handset (optional) For information on supported headsets, go to www.polycom.com/support/voice enter the string “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base You can attach the base to the SoundPoint IP 670 phone in one of two ways: •... - Page 15 ® Getting Started with Your SoundPoint IP 670 Desktop Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone.
- Page 16 User Guide SoundPoint IP 670 Phone To attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch and reposition it so that the end tab (at a 45 angle) is facing up.
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Page 17: Features Of Your Soundpoint ® Ip 670 Desktop Phone
® Getting Started with Your SoundPoint IP 670 Desktop Phone ® Features of Your SoundPoint IP 670 Desktop Phone The features of your SoundPoint IP 670 phone are: Item Description Message Waiting Alert for voice and text (instant) Indicator messages. Display Control Keys Scroll through displayed information. - Page 18 User Guide SoundPoint IP 670 Phone Item Description Feature Keys Access important features using these keys. Access to local directories and call lists. Access to special applications (contact system administrator). Allows connection with multiple other parties for a conference. Transfer of current call to third party. Dials most recently dialed party.
- Page 19 ® Getting Started with Your SoundPoint IP 670 Desktop Phone Item Description Speaker For ringer and hands-free audio output. Soft Keys These keys are automatically labeled to identify their context-sensitive functions. Graphic Display Shows information about calls, messages, soft keys, time, date, and other relevant data.
- Page 20 User Guide SoundPoint IP 670 Phone Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Messages Speed dial Ringing Call in progress with HD Voice Call Forward Do Not Disturb Conference...
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Page 21: Using The Navigation Keys
® Getting Started with Your SoundPoint IP 670 Desktop Phone Using the Navigation Keys To navigate through menus and to enter data, these are useful tips: • To scroll through the lists, use Note Press the * key to page up. Press the # key to page down. Use these shortcuts when lists appear on more than one page. - Page 22 User Guide SoundPoint IP 670 Phone 1 - 14...
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Page 23: Customizing Your Soundpoint
® Customizing Your SoundPoint 670 Desktop Phone You can customize your SoundPoint IP 670 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. -
Page 24: Configuring Basic Settings
User Guide SoundPoint IP 670 Phone Configuring Basic Settings You can configure the following basic settings through use of • Appearance of the time and date • Display contrast • Backlight intensity • Headset Memory Mode • Headset hookswitch selection •... -
Page 25: Changing The Display Contrast
® Customizing Your SoundPoint IP 670 Desktop Phone 4. Using , scroll through the options under each of these selections. 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. Press to return to the idle display. -
Page 26: Changing The Backlight Intensity
User Guide SoundPoint IP 670 Phone 5. Press to return to the idle display. Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 670 phone has three modes: • Backlight On • Backlight Idle • You can modify the Backlight On intensity and the Backlight Idle intensity separately. - Page 27 ® Customizing Your SoundPoint IP 670 Desktop Phone If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases: • A call is in progress •...
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Page 28: Changing The Headset Memory Mode
User Guide SoundPoint IP 670 Phone 6. Use to select high, medium, low, or off, and then press the Select soft key. The default level is low. 7. Select Maximum Intensity. 8. Press the Up or Down soft keys to increase or decrease the backlight intensity. -
Page 29: Selecting The Correct Headset For Electronic Hookswitch
This feature allows you to answer your phone when you are using a headset. For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to www.polycom.com/support/voice enter the string “Headset Compatibility List” in the Knowledge Base text box. To select a headset that supports electronic hookswitch: 1. -
Page 30: Selecting The Ring Type
User Guide SoundPoint IP 670 Phone Selecting the Ring Type You can select different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory. To change the incoming ring type: 1. -
Page 31: Changing The Graphic Display Backgrounds
® Customizing Your SoundPoint IP 670 Desktop Phone 3. Use to scroll through the list of available languages. 4. Press the Select soft key when the desired language is highlighted. Text that appears on the graphic display will change to the language of your choice. -
Page 32: Muting The Microphone
User Guide SoundPoint IP 670 Phone 3. Use to select the desired background. Press the Preview soft key to see the selected background. When previewing the backgrounds, only the phone’s display is updated. The Note Expansion Module’s display is updated only when the new background is selected. 4. -
Page 33: Managing Call Lists
® Customizing Your SoundPoint IP 670 Desktop Phone Managing Call Lists Your phone maintains local lists of missed, received, and placed calls is maintained by the phone (up to 100 for each list). Press followed by Call Lists > Missed Calls, Received Calls, or Placed Calls as desired. -
Page 34: Managing Contacts
User Guide SoundPoint IP 670 Phone Managing Contacts You can store a large number of contacts in your phone's local contact directory. Contact your system administrator for the exact number. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. - Page 35 ® Customizing Your SoundPoint IP 670 Desktop Phone 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 6.
- Page 36 User Guide SoundPoint IP 670 Phone 10. Press the Save or Cancel soft keys to accept or cancel changes. 11. Press to return to the idle display. Adding Contacts From Call Lists To add a contact to the local contact directory from a call list: 1.
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Page 37: Editing Contacts
® Customizing Your SoundPoint IP 670 Desktop Phone 3. Search for the contact. Refer to Searching For a Contact on page 2-17. 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved”... -
Page 38: Deleting Contacts
User Guide SoundPoint IP 670 Phone 5. Make the desired changes. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. Note You can also edit a contact associated with a speed dial key. Pressing and hold that speed dial key, and then follow steps 5 to 7 above. -
Page 39: Searching For A Contact
® Customizing Your SoundPoint IP 670 Desktop Phone 3. Use to scroll through the list to find the contact. You can also use the * key to page up and the # key to page down. 4. Press the Dial soft key. Searching For a Contact To search for a particular contact in the local contact directory: 1. -
Page 40: Managing Incoming Calls
User Guide SoundPoint IP 670 Phone 3. Search for the contact in one of the following ways: to scroll through the list to find the contact. You can also use the * key to page up and the # key to page down. Press the Search soft key, then enter the first few letters or numbers of the first name, last name, or any other parameter displayed in the list. -
Page 41: Distinguishing Calls
® Customizing Your SoundPoint IP 670 Desktop Phone Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. Note This feature is local to the phone, and may be overridden by your organization’s settings. -
Page 42: Diverting Calls
User Guide SoundPoint IP 670 Phone To send incoming calls from a particular contact directly to voice mail: 1. Press 2. Select Contact Directory. 3. Use to scroll through the list to find the contact. You can also use the * key to page up and the # key to page down. 4. -
Page 43: System Customizations
The following section details how your system administrator can customize your SoundPoint IP 670 phone. Supporting Multiple Lines Your SoundPoint IP 670 SIP phone can support up to 34 lines with or without a SoundPoint IP Color Expansion Module. For more information, refer to ®... -
Page 44: Supporting Multiple Line Keys Per Line
User Guide SoundPoint IP 670 Phone Depending on how your phone is configured, the display could resemble one of the following: Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. -
Page 45: Supporting Shared Lines
IP 670 Desktop Phone Supporting Shared Lines Your SoundPoint IP 670 SIP supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared. - Page 46 User Guide SoundPoint IP 670 Phone 2 - 24...
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Page 47: Using The Basic Features Of Your Soundpoint ® Ip 670 Desktop Phone
Using the Basic Features of Your ® SoundPoint IP 670 Desktop Phone Your SoundPoint IP 670 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. -
Page 48: Placing Calls
User Guide SoundPoint IP 670 Phone Phone on page 4-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 670 phone, refer to Using the SoundPoint ® IP Color Expansion Module on page 5-1. If you require additional information or assistance with your new phone, contact your system administrator. - Page 49 Menu key followed by Status > Platform > Phone. The IP address is listed together with other phone information. For example, 10.3.0.42, sip: jane@polycom.com. Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”.
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Page 50: Answering A Call
User Guide SoundPoint IP 670 Phone To place a call using the headset: 1. Do one of the following steps: — With the optional headset connected, press or the New Call soft key to obtain dial tone. Press Dial the desired number using the dial pad. —... - Page 51 ® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page for instructions on how to answer a call.
- Page 52 User Guide SoundPoint IP 670 Phone — With the handset on-hook, press opposite the incoming call (where the line status indicator is flashing green). — Press the Answer soft key. To answer a call using the headset: Press to answer the call through an optionally connected headset. >>...
- Page 53 ® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone • If your phone is configured for shared lines: — The second call may cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key.
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Page 54: Ending A Call
User Guide SoundPoint IP 670 Phone — Press or the Hold soft key to put the original call on hold. Soft key labels are updated on the display showing Answer, Reject, and Forward. Answer the incoming call. This places the original call on hold and refreshes the soft key labels. You can forward incoming calls by pressing the Forward soft key. -
Page 55: Redialing A Number
® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Redialing a Number To redial the last call placed from your phone: Press >> A call to your last placed call is attempted. To redial a previously placed call: 1. -
Page 56: Putting A Call On Hold
User Guide SoundPoint IP 670 Phone Putting a Call on Hold During a call, press or the Hold soft key. The hold icon will display as the line indicator. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator. -
Page 57: Setting Up A Conference
® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Setting Up a Conference You can create a conference with other parties using the phone’s local conference feature. You can create a conference at any time between an active call and a call on hold (on the same or another line) by pressing the More and Join soft keys. - Page 58 User Guide SoundPoint IP 670 Phone 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. If configured for single key-press conferences, all conference participants hear the Note dial tone and ringback when the conference host places a call to a new party. 3.
- Page 59 ® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone 6. Call the third party. 7. After the third party answers, press or the Confrnc soft key again to join all parties in the conference. If configured for single key-press conferences, you do not need to press the Note Confrnc key again.
- Page 60 User Guide SoundPoint IP 670 Phone 1. Press the Manage soft key. The Manage Conference page appears. Press the More soft key to see the Remove, Info, and Back soft keys. Press the Info soft key to view more information about the selected party. Press the Back soft key to exit the conference management feature.
- Page 61 ® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone — To mute a party, select the party, then press the Far Mute soft key. The muted party can hear all parties, but no party can hear the muted party.
- Page 62 User Guide SoundPoint IP 670 Phone — To put a party on hold, select the party, then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the party will still be held within the conference even if you press the Resume soft key.
- Page 63 ® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are put on hold. If configured for local conference hold, the other parties in the conference call can Note continue to speak with each other while you place the new call.
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Page 64: Transferring A Call
User Guide SoundPoint IP 670 Phone 1. From the idle display, press the Join soft key. Both conferences are joined into a single five-way conference. Splitting Conference Calls To split a conference call: From the idle display, press the More soft key, and then press the Split >>... - Page 65 ® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Performing a Consultative Transfer To transfer a call: 1. During a call, press or the Trnsfer soft key. The active call is placed on hold. 2. Do one of the following steps: —...
- Page 66 User Guide SoundPoint IP 670 Phone 3. As soon as the ring-back sound is heard or after the party answers, press or the Trnsfer soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed.
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Page 67: Forwarding Calls
® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone — Press , and then select Corporate Directory. Search for the contact, and then press the Dial soft key. — Press , and then select Call Lists. Select the appropriate list, use to access the number, and then select the Dial soft key. - Page 68 User Guide SoundPoint IP 670 Phone 2. (Optional.) If multiple lines are configured on your phone, select the line to forward from the list using 3. Using , select the forwarding type you want to change and then press the Select soft key. The options are: —...
- Page 69 ® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone If you selected Busy, enter a number to forward all future incoming calls to when you are already in another call. Note You can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to the instructions for using the handset in Placing Calls page 3-2.
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Page 70: Enabling Do Not Disturb
User Guide SoundPoint IP 670 Phone 2. Enter a number to forward the incoming call to. 3. Press the Enable soft key. The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled. -
Page 71: Assigning Speed Dial Keys
® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Assigning Speed Dial Keys You can associate contacts with Line Keys for single touch dialing of frequently used numbers. Speed Dial entries are consecutively placed next to assigned Line Keys on the phone. When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index. - Page 72 The index can be any value between the next available index value and the maximum (value of 9999). Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third Line Key to the speed dial index value “2”, assign the fourth Line Key to the speed dial index value “3”.
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Page 73: Using Voice Mail
® Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Using Voice Mail Voice mail is an optional feature configured on the call server and may not be Note supported on your particular system. For more information, contact your system administrator. - Page 74 User Guide SoundPoint IP 670 Phone 3 - 28...
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Page 75: Using The Advanced Features Of Your Soundpoint
Using the Advanced Features of Your ® SoundPoint IP 670 Desktop Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 670 desktop phone. The topics include: • Using Multiple Call Appearances • Using Text Messaging •... - Page 76 User Guide SoundPoint IP 670 Phone For example, the first figure shows extension 6721 in an outbound call with 6722. The second figure shows an incoming call from 1-800-765-9266. To answer an incoming call when configured for multiple call appearances: Do one of the following steps: >>...
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Page 77: Using Text Messaging
® Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone This places the original call on hold and refreshes the soft key labels as indicated in the following figure. If more than two call appearances are in use, two will appear on the display and the total number will be indicated by a counter at the bottom right corner of the display. - Page 78 User Guide SoundPoint IP 670 Phone — Press Select Features > Messages > Instant Messages. — Press the InstMsg soft key to read a new message. 2. (Optional.) If multiple lines are configured on your phone, use to select the line to retrieve messages from. The first message received displays last.
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Page 79: Using Buddy Lists
® Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone 5. Press the Ok soft key. 6. Do one of the following steps: — To choose from various pre-scripted short messages, press the Select soft key. — To compose a custom message, press the Edit soft key. Use dial pad keys to cycle through the character set. -
Page 80: Managing Buddies
User Guide SoundPoint IP 670 Phone — Press the MyStat soft key. 2. Use to scroll through the list, and then press the Select soft key to select your new status. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb. -
Page 81: Integrating With Microsoft Live Communications Server 2005
® Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone To block or unblock a contact from your buddy list: 1. Press 2. Select Contact Directory. 3. Use to scroll through the list to find the contact. You can also use the * key to page up and the # key to page down. 4. -
Page 82: Recording A Call
User Guide SoundPoint IP 670 Phone To view and change your privacy list: 1. Press 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use to scroll through the list to find the contact. 4. Press the Edit soft key. 5. - Page 83 ® Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone The Record soft key controls recording and is available: • When there are one or more calls connected to your phone (you may need to press the More soft key to see it) •...
- Page 84 If you remove the USB device during recording, recording stops and the message “USB device removed unsafely. Recording cancelled.” appears. Polycom recommends that you do not remove the USB device while recording. The file being recorded at that time will be incomplete and cannot be played back later.
- Page 85 (either one-party or all-party consent). Specific information about US state requirements can be found at http://www.rcfp.org/taping/ . Telephone call recording regulations in other countries vary widely. Polycom recommends checking with the local government's telecommunications authority and government legal agencies.
- Page 86 User Guide SoundPoint IP 670 Phone 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records. If you press the Back soft key, you can access the top-level soft keys (for example, Hold, EndCall, Trnsfer, and Confrnc).
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Page 87: Playing Back A Recorded Call
® Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone To pause a recording: Press the Pause soft key. >> “*P*” appears when you pause recording. To resume a recording: Press the Resume soft key. >> “*R*” appears when you restart recording. Playing Back a Recorded Call Note Call Playback is an optional feature and may not be supported on your particular... - Page 88 USB device, the message “Unsupported USB device attached” appears. Polycom recommends that you do not remove the USB device while playing back files. There is a small probability that the USB device itself may be damaged by this action.
- Page 89 ® Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone This section includes information on: • Browsing Recorded Calls • Playing Back Recorded Calls • Answering a Call While Playing Back Recorded Calls Browsing Recorded Calls To browse the recorded files: 1.
- Page 90 User Guide SoundPoint IP 670 Phone 3. Select the file that you want to play back using , and then press the Open soft key. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear. 4.
- Page 91 ® Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone 6. Press to return to the idle display. Answering a Call While Playing Back Recorded Calls You are playing back a file and an incoming call arrives. Playback pauses and the phone rings.
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Page 92: Restarting Your Phone
User Guide SoundPoint IP 670 Phone Note If you are using a digital headset with an answer button or an analog headset with a electronic switch, use those to answer the incoming call. When the call ends, the idle display appears. If you decide to reject the incoming call, press the Resume soft key, and playback will resume. - Page 93 ® Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone — Press , and then select Settings > Advanced > Restart Phone. You must enter your password to access this menu. The restart process will begin and is complete when the idle display appears.
- Page 94 User Guide SoundPoint IP 670 Phone 4 - 20...
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Page 95: Expansion Module
® Using the SoundPoint IP Color Expansion Module This chapter provides basic installation and operating instructions and information for obtaining the best performance with the SoundPoint IP Color Expansion Module. The SoundPoint IP ColorExpansion Module enhances the user interface of the SoundPoint IP 670 desktop phone with a high-resolution graphic display and 14 Line Keys that you can automatically configure as a line, call appearance, speed dial, or busy lamp field. -
Page 96: Parts List
Parts List The following components are included in your SoundPoint IP Color Expansion Module package: • Polycom SoundPoint IP Color Expansion Module • Base stand Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. -
Page 97: Using The Soundpoint Ip Color Expansion Module
® Using the SoundPoint IP Color Expansion Module ® Connecting the SoundPoint IP Color Expansion Module This section describes how to attach the SoundPoint IP Color Expansion Module to your phone. You can attach up to three SoundPoint IP Color Expansion Modules. -
Page 98: Features Of The Soundpoint ® Ip Color Expansion Module
User Guide SoundPoint IP 670 Phone ® Features of the SoundPoint IP Color Expansion Module The features of the SoundPoint IP Color Expansion Module are: Item Description Power Contact Not visible when you connect the SoundPoint IP Color Expansion Module to the phone. Power automatically transfers from the host phone to the SoundPoint IP Color Expansion Module(s) upon... -
Page 99: Adjusting The Display Contrast
® Using the SoundPoint IP Color Expansion Module Item Description Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field [BLF] and presence). The mapping is: Solid green—An active call is in progress. Fast flashing green—There is an incoming (ringing) call. -
Page 100: Answering Calls
User Guide SoundPoint IP 670 Phone To place a call using a SoundPoint IP Color Expansion Module Line Key: Press the assigned directly opposite the number on the >> graphic display. For more information on placing a call, refer to Placing Calls on page 3-2. - Page 101 The index can be any value between the next available index value and the maximum (value of 9999). Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third Line Key to the speed dial index value “2”, assign the fourth Line Key to the speed dial index value “3”.
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Page 102: Using The Busy Lamp Field
User Guide SoundPoint IP 670 Phone 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press to return to the idle display. For more information on assigning speed dial keys, refer to Assigning Speed Dial Keys on page 3-25. -
Page 103: Troubleshooting Your Soundpoint ® Ip 670 Desktop Phone
Troubleshooting Your ® SoundPoint IP 670 Desktop Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 670 phone. The table in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take. -
Page 104: Power And Startup
User Guide SoundPoint IP 670 Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 670 phone Do one of the following steps: has no power. • Verify that no lights appear on the phone when it is powered up. •... -
Page 105: Controls
® Troubleshooting Your SoundPoint IP 670 Desktop Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint Do one of the following steps: IP 670 phone does not respond. • Check for a response from other feature keys or from the dial pad. -
Page 106: Access To Screens And Systems
User Guide SoundPoint IP 670 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The SoundPoint IP 670 phone is Do one of the following steps: press a feature key. not in an active state. •... -
Page 107: Calling
® Troubleshooting Your SoundPoint IP 670 Desktop Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following steps: the SoundPoint IP 670 phone. • Check that the display is illuminated. •... - Page 108 User Guide SoundPoint IP 670 Phone Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following steps: • Adjust the ringing level from the front panel using the volume up/down keys •...
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Page 109: Displays
The display flickers. A certain type of older Do one of the following steps: fluorescent lighting causes the • Move the SoundPoint IP 670 SIP display to appear to flicker. phone away from the lights. • Replace the lights. 6 - 7... -
Page 110: Audio
User Guide SoundPoint IP 670 Phone Audio Symptom Problem Corrective Action There is no audio on the The connections are not correct. Do one of the following steps: headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. -
Page 111: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 112 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
- Page 113 CE and VCCI Mark This SoundPoint IP 670 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
- Page 114 User Guide SoundPoint IP 670 Phone Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors.
- Page 115 Index Symbols contact directory 2–11 contact lists. See buddy lists # key, page down shortcut 1–13 corporate directory 2–14, 2–17 * key, page up shortcut 1–13 customizing your phone 2–1 AC power 1–4 display contrast 2–3 answering calls 3–4, 3–5, 5–6 Do Not Disturb 3–24 assembling your phone 1–3 down arrow key, Missed Calls shortcut 2–11...
- Page 116 User Guide SoundPoint IP 670 Phone headset playing back calls answering a call 3–6 answering a call 4–16 connecting 1–5 browsing files 4–14 electronic hookswitch 2–7 how to start 4–15 memory mode 2–6 how to stop 4–16 placing a call 3–4 introduction 4–13 pausing 4–16 headset memory mode 2–6...
- Page 117 Index electronic hookswitch 2–7 ending calls 3–8 up arrow key, Speed Dial Index shortcut 3–24 ending conferences 3–17 using SIP URL for calling 3–3 features, list of 1–9 figure, features 1–9 first time use 1–12 voice mail 3–27 forwarding calls 3–21 getting started 1–1 volume 2–10 handset 1–5...
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Page 118: Index
User Guide SoundPoint IP 670 Phone Index – 4...
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