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Troubleshooting data calls
Cannot establish
an Internet or
intranet
connection.
Internet/intranet
connection or file
transfer drops
unexpectedly.
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Physical connection to devices may be
broken.
Check to make sure that all device (computer,
ISDN modem, phone, fax) lines and cables
are connected properly.
The connections are not configured
correctly.
Check your dial-up connection to ensure that
you have configured it properly.
Dialing error.
For intranet connections, ensure that the
dialing sequence begins with the international
code (00) and ends with the # symbol.
For direct Internet access, ensure that the
phone number dialed is 28#.
The Aircraft has crossed into a new
satellite beam region.
During beam crossovers, connections longer
than 10 minutes are dropped.
If your connection drops, wait 30 seconds and
re-establish your connection.
CONFIDENTIALITY STATEMENT
Copyright © EMS Technologies Canada, Ltd.
User's Guide EMS-MN-1110-10048
75
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Table of Contents
Troubleshooting
