Chapter
5
Troubleshooting Common Situations
Table 13. LCD Message Troubleshooting (continued)
Displayed Message
Correct?
RIBBON FAULT
Yes
Check Ribbon
SOFTWARE ERROR*
Yes
Recycle Power
200
Can
User
Explanation
Ribbon not detected by
ribbon sensor.
1. Ribbon is not installed
or has run out.
2. A break in the ribbon
has occurred.
3. Ribbon is not routed or
installed in the ribbon
path correctly.
1. Application software
tried to perform an
illegal printer function.
2. There are damaged
logic circuits on the
Controller PCBA.
Solution
1. Install new ribbon.
2. Re-attach the ribbon to the
Ribbon Take-Up Spindle.
3. Check the ribbon installation
procedures on page 38.
1. Recycle printer power. If
possible, print a job that has
previously worked.
2. If problem persists, contact
your authorized service
representative.