Printronix H-SERIES P7000 User Manual page 152

Chapter 7
Diagnosing Problems
Table 12. LCD Message Troubleshooting Table
Can User
Displayed Message
ERROR: DRAM AT Yes
ADDRESS XXXXXXXX
ERROR: EC
PROGRAM NOT
VALID
ERROR: EC No
STOPPED AT STATE
XXXX
ERROR: FLASH DID Yes
NOT PROGRAM
ERROR: FLASH NOT No
DETECTED
ERROR: LOCKED No
SN=nnnnnnnnnnnnnnn
nnnnnn
ERROR: NO DRAM No
DETECTED
ERROR: NVRAM No
FAILURE
ERROR OCCURRED No
FLUSHING QUEUES*
ERROR: PROGRAM No
NEEDS MORE DRAM
ERROR: PROGRAM No
NEEDS MORE FLASH
152
Explanation
Correct?
The printer cannot find the
engine controller program or
the validation checksum is
corrupt.
The printer cannot find the
engine controller program or
the validation checksum is
corrupt.
XXXX is a number from
0000 to 0010. The Engine
Controller has stopped and
is in the state identified by
the number displayed.
The printer encountered an
error trying to program flash
memory.
The printer could not find
flash memory.
nnnnnnnnnnnnnnnnnnnnn is
the serial number of the
printer's security key. The
SPX serial number does not
match the printer's serial
number and cannot be used
with the printer.
The printer could not find
any DRAM.
The non-volatile SRAM on
the controller board has
failed.
An interim message that
displays while the printer
discards host data it cannot
use because a fault
condition exists.
The printer requires more
DRAM to run the
downloaded program.
The printer requires more
flash memory to run the
downloaded program
Solution
Download the program again. If
the message appears, contact
your authorized service
1
representative.
Download the program again. If
the message occurs again,
contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Download the program again. If
the message displays again,
contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Wait. When the asterisk (*) stops
rotating, a different fault
message will appear:
troubleshoot the final message.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.