Cannot Send Or Receive A Fax - Lexmark MX310 User Manual

Troubleshooting

Cannot send or receive a fax

Action
Step 1
Check if an error or status message appears on the display.
Is there an error or status message on the display?
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3
Check the power.
Check if the printer is plugged in and turned on, and if Ready
appears on the display.
Is the printer turned on, and does Ready appear on the display?
Step 4
Check the printer connections.
If applicable, check if the cable connections for the following
equipment are secure:
•
Telephone
•
Handset
•
Answering machine
Are the cable connections secure?
Step 5
a
Check the telephone wall jack.
1
Plug the telephone cable into the wall jack.
2
Listen for a dial tone.
3
If you do not hear a dial tone, then plug a different telephone
cable into the wall jack.
4
If you still do not hear a dial tone, then plug the telephone
cable into a different wall jack.
5
If you hear a dial tone, then connect the printer to that wall
jack.
b
Try sending or receiving a fax.
Can you send or receive a fax?
Yes No
Clear the error or Go to step 2.
status message.
Go to step 3. Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
Go to step 4. Turn on the printer,
and then wait until
Ready appears on
the display.
Go to step 5. Securely connect
the cables.
The problem is Go to step 6.
solved.
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