Unify OpenStage 15 TDM Service Information-Trace Manual
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Unify OpenStage 15 TDM Service Information-Trace Manual

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OpenStage 15/20/30/40/60/80 TDM
Service Information- Trace Guide
Unify PH HQ GVS 1
Ausgabe:
Datum:
Author:
Responsible: Andre Bergmann
Status:
Unify GmbH & Co. KG reserves the right to make changes and improvements to the products and any of the features of
the products described in this document without prior notice. The contents of this document are provided "as is". Except
as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or
contents of this document. Unify GmbH & Co. KG reserves the right to revise this document or withdraw it at any time
without prior notice.
WARNING: THIS DOCUMENT (OR DATA) CONTAINS INFORMATION THAT IS PROPRIETARY INTELLECTUAL
PROPERTY AND/OR TRADE SECRET OF UNIFY GmbH & Co. KG AND MAY ONLY BE VIEWED BY AUTHORIZED
PERSONS. UNAUTHORIZED VIEWING OR DISCLOSURE IS STRICTLY PROHIBITED. No part of this material may be
copied or reproduced, in whole or in part, in any form (including photocopying and/or storage in any medium by electronic
means and whether or not transiently or incidentally to some other use of this document) without the written permission of
Unify GmbH & Co. KG.
Copyright 2013 Unify GmbH & Co. KG. All rights reserved.
Service Information
Version 3.0
3.0
28.11.2014
Andreas Hoffmann
Released
1 of 40
Unify Service Information
OpenStage TDM Trace Guide

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Summary of Contents for Unify OpenStage 15 TDM

  • Page 1 Released Unify GmbH & Co. KG reserves the right to make changes and improvements to the products and any of the features of the products described in this document without prior notice. The contents of this document are provided “as is”. Except...

  • Page 2: Table Of Contents

    Version 3.0 Unify Service Information Table of contents IMPORTANT INFORMATION......................4 REASON FOR THIS HOW-TO ......................4 TRACE SETTINGS ..........................4 ....................4 RACE COMPONENT DESCRIPTION ....................7 XAMPLES FOR TRACE SETTINGS WEB BASED MANAGEMENT (WBM) ONLY OS_HI ..............8 ...........................
  • Page 3 Version 3.0 Unify Service Information OPENSCAPE BUSINESS: SYSTEM TRACE REGARDING PHONE ISSUES.....39 13.1 ......................39 CTIVATE SYSTEM TRACE 13.2 ....................39 AKE THE TRACE AND STOP TRACE 13.3 ......................40 OWNLOAD SYSTEM TRACE 13.4 ......................40 EACTIVATE SYSTEM TRACE OPTIMON UP0 TRACE .......................40 Service Information...

  • Page 4: Important Information

    Version 3.0 Unify Service Information 1 Important information It is important to deactivate the trace settings manually at every phone again after downloading the trace. Otherwise the phone performance will be heavy negative influenced. Refer to chapter 4.6 (WBM) or 7.6 (OpenScape 4000 TSDM) or 11.4 (HiPath 3000 Manager E and OpenScape Business Manager E).
  • Page 5 Version 3.0 Unify Service Information Application Menu This is where applications to be run on the phone can be started and stopped. Bluetooth Service This handles the Bluetooth interactions between external Bluetooth devices and the phone. Call log This deals with the Call log application which displays the call history of the phone.
  • Page 6 Version 3.0 Unify Service Information HFA Service Agent Irrelevant for OpenStage TDM. Instrumentation service This is used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes. Journal service The Journal service is responsible for saving and retrieving call history information which is used by the Call log application.

  • Page 7: Examples For Trace Settings

    Version 3.0 Unify Service Information Tone generation This service handles the generation of the tones and ringers on the phone Transport service Irrelevant for OpenStage TDM. vCard parser service This trace is for sending/receiving vCards via the Bluetooth interface. Voice engine service This provides a switching mechanism for voice streams within the phone.

  • Page 8: Web Based Management (Wbm) Only Os_Hi

    Version 3.0 Unify Service Information o Media Processing service. o Tone generation o Call view  Phonebook (name/number match) o CSTA service o Digit Analysis service o Directory service o Phonebook  Call log (wrong/missing call log entry’s) o CSTA service...

  • Page 9: Activate Internal Phone Traces (Example For Standard Trace: Call View, Communications And Csta Services)

    Version 3.0 Unify Service Information 4.3 Activate internal phone traces (example for standard trace: Call view, Communications and CSTA Services) o Log-in to the WBM as administrator o Select the Fault trace configuration menu under Diagnostics o Set File size to 768000...

  • Page 10: Make The Phone Trace

    Version 3.0 Unify Service Information o Set Call view, Communications, CSTA services and/or other necessary trace points to DEBUG o Click the Submit Button 4.4 Make the phone trace Now, if the trace configuration is transferred to the phone, reproduce the scenario which should be traced at the phone.

  • Page 11: Read Out The Internal Phone Traces

    Version 3.0 Unify Service Information 4.5 Read out the internal phone traces Log-in to the WBM as administrator o Select the Fault trace configuration menu under Diagnostic Now it is possible to download 11 different trace files o Click on a trace file o Save under…...

  • Page 12: Deactivate The Phone Trace

    Version 3.0 Unify Service Information o saved trace file Normally, the trace file is saved only in the phone RAM. When the phone restarts in a controlled manner, the trace file will be saved in permanent memory o upgrade trace file The trace log created during a software upgrade.

  • Page 13: Activate Core Dump (Set By Default)

    Version 3.0 Unify Service Information 4.7 Activate core dump (set by default) The core dump is important to see what is going wrong. Normally the phone automatically generates a core dump if the phone crash’s. o Log-in to the WBM as administrator o Select the Core Dump menu under Miscellaneous o Activate the checkbox for “Enable core dump”...

  • Page 14: Download Core Dump

    Version 3.0 Unify Service Information 4.8 Download core dump o Log-in to the WBM as administrator o Select the Core Dump menu under Miscellaneous o Click on relevant core dumps o Save under… popup opens, save trace Service Information 14 of 40...

  • Page 15: Delete Old Core Dumps

    Version 3.0 Unify Service Information 4.9 Delete old core dumps Delete all old, already downloaded core files to give phone memory free. o Log-in to the WBM as administrator o Select the Core Dump menu under Miscellaneous o Activate the checkbox for “Delete core dump”...

  • Page 16: Openscape 4000: Necessary Information To Report

    Version 3.0 Unify Service Information 5 OpenScape 4000: Necessary Information to report Very important for the analysis of phone problems is to verify, whether expected messages from the system are send to the phone and backward. Very detailed description of the scenario will help to be able to reproduce the error, if possible.

  • Page 17: Openscape 4000: Phone Exception Log Os_Lo

    Version 3.0 Unify Service Information 6 OpenScape 4000: Phone Exception Log OS_Lo The phone exception log from the phone you can download with the TSDM (TDM Software Deployment Manager) of the OpenScape 4000 Assistant under Software Management. o Open TSDM o Open Manual &...
  • Page 18 Version 3.0 Unify Service Information o Mark the log file which should be downloaded o Press Download It belongs now to the browser settings if the exception log will be directly opened in an editor which you have to save or a save under… popup opens.

  • Page 19: Openscape 4000: Phone Trace Os_Hi

    Version 3.0 Unify Service Information 7 OpenScape 4000: Phone Trace OS_Hi The phone trace can be configured and downloaded with the TSDM (TDM Software Deployment Manager) of the OpenScape 4000 Assistant. Please note, that it is not possible to readout the actual activated trace configuration of the phone with TDSM.

  • Page 20: Transfer The Trace Configuration To The Phone

    Version 3.0 Unify Service Information 7.2 Transfer the trace configuration to the phone o Open TSDM o Open Manual & Scheduled o Select the checkbox Select for the phone (only one phone) o Select Trace Configuration at Transfer o Select the trace configuration template file (see 5.1) at Source...

  • Page 21: Transfer The Phone Trace To The Openscape 4000

    Version 3.0 Unify Service Information 7.4 Transfer the phone trace to the OpenScape 4000 o Open TSDM o Open Manual & Scheduled o Select the checkbox Select for the phone (only one phone) o Select Trace at Transfer o Start Transfer...

  • Page 22: Download The Trace From The Openscape 4000

    Version 3.0 Unify Service Information 7.5 Download the trace from the OpenScape 4000 o Open TSDM o Open Manage Files o Select the tab Trace o Mark the trace file which should be downloaded o Press Download o Save under… popup opens, save trace...

  • Page 23: Deactivate The Phone Trace

    Version 3.0 Unify Service Information 7.6 Deactivate the phone trace It is very important to deactivate the phone trace points manually with a trace configuration template, which has set all traces to OFF. Otherwise the phone performance will be heavy negative influenced.

  • Page 24: How To Trace Messages To/From Single Endpoints

    Version 3.0 Unify Service Information 8.1 How to trace messages to/from single endpoints English AMO language, example for the station number 64766: Bold lines are the commands & values to be entered. < cha-funct:slang=eng; <exec-disps:bp; *lst,sw,loden,stno,64766,vce; LTG LTU PBC/SLOT CCT...
  • Page 25 Version 3.0 Unify Service Information Traces of more lines, e.g. 9EF: exec-tracs:bp; * res,all; selmsg,sw,g1,cd1,byte,06,<Low Byte>; example: …,06,EB&EF; selmsg,sw,g1,cd1,byte,07,<High Byte>; example: …,07,09; Service Information 25 of 40 OpenStage TDM Trace Guide...

  • Page 26: Hipath 3000 / Openscape Business: Necessary Information To Report

    Version 3.0 Unify Service Information 9 HiPath 3000 / OpenScape Business: Necessary information to report Very important for the analysis of phone problems is to verify, whether expected messages from the system are send to the phone and backward. Very detailed description of the scenario will help to be able to reproduce the error, if possible.

  • Page 27: Hipath 3000 / Openscape Business: Phone Event (Exception) Log Os_Lo27

    Version 3.0 Unify Service Information 10 HiPath 3000 / OpenScape Business: Phone Event (Exception) Log OS_Lo The phone event log from the phone you can download with the HiPath ManagerE of the HiPath 3000 / OpenScape Business under Maintenance. o Log-in to the Manager as User group: Development...
  • Page 28 Version 3.0 Unify Service Information o Open tab OpenStage Phones o Open tab Event Log o Select OpenStage device o Select Browse to enter a meaningful name and save directory o Press Phone  PC o Wait until the Event Log is downloaded...

  • Page 29: Hipath 3000 / Openscape Business (X3 X5 X8): Phone Trace Os_Hi

    Version 3.0 Unify Service Information 11 HiPath 3000 / OpenScape Business (X3 X5 X8): Phone Trace OS_Hi The phone trace can be configured and downloaded with the Manager E of the HiPath 3000 /OpenScape Business. OpenScape Business S and X1 could not be configured via Manager E, for OS_HI configuration see chapter 4.
  • Page 30 Version 3.0 Unify Service Information o Open tab OpenStage Phones o Open tab Trace o Select OpenStage device o Set File size to 768000 o Set Timeout to 0 (disable trace timeout) o Select the checkbox for Automatic clear before start...

  • Page 31: Make The Phone Trace

    Version 3.0 Unify Service Information 11.2 Make the phone trace Now, if the trace configuration is transferred to the phone, reproduce the scenario which should be traced at the phone. If the problem is reproduced, do not make any further user inputs at the phone because that would overwrite the traced problem.

  • Page 32: Deactivate The Phone Trace

    Version 3.0 Unify Service Information o Open tab OpenStage Phones o Open tab Trace o Select OpenStage device o Select Browse to enter a meaningful name and directory o Press Phone  PC o Wait until the trace downloaded to the choosen directory above 11.4 Deactivate the phone trace...

  • Page 33: Hipath 3000: System Trace Regarding Phone Issues

    Version 3.0 Unify Service Information 12 HiPath 3000: System Trace regarding phone issues This describes how you can make a system trace for a phone issue. It is useful to make the system trace at the same time with the phone trace.
  • Page 34 Version 3.0 Unify Service Information o Open tab Tracer settings o Press Set Default o For OpenStage 10/15/20/30, optiset and optiPoint Activate checkbox and set Trace level to 9 at DH-UPN and Display o For OpenStage 40/60/80 Activate checkbox and set Trace level to 9 at DH-UPN and DH-CORENET-TS...

  • Page 35: Make The Trace And Stop Trace

    Version 3.0 Unify Service Information 12.2 Make the trace and stop trace Now Reproduce the scenario. If the problem is reproduced, do not make any further user inputs at the phone because that would overwrite the traced problem. Stop the trace in the mask of 12.1 by pressing Trace stop.
  • Page 36 Version 3.0 Unify Service Information o Open tab DMA o Select checkbox Read all service data o Press Execute o Chose output path o Enter trace file name o Press Next Service Information 36 of 40 OpenStage TDM Trace Guide...

  • Page 37: Deactivate System Trace

    Version 3.0 Unify Service Information 12.4 Deactivate system trace o Log-in to the Manager as User group: Development o Open Transfer o Select checkbox Maintenance o Press Maintenance Service Information 37 of 40 OpenStage TDM Trace Guide...
  • Page 38 Version 3.0 Unify Service Information o Open tab Tracer settings o Press read Data o Press Set default o Press delete Tracememory o Press Write data Service Information 38 of 40 OpenStage TDM Trace Guide...
  • Page 39 Version 3.0 Unify Service Information 13 OpenScape Business: System Trace regarding phone issues This describes how you can make a system trace for a phone issue. It is useful to make the system trace at the same time with the phone trace.
  • Page 40 Version 3.0 Unify Service Information 13.3 Download system trace Use OpenScape Business Assistant (WBM-Interface) Via Expert mode -> Maintenance -> Traces -> Trace Log To limit the data to that from the event, use “Own Selection” and the necessary time range.

This manual is also suitable for:

Openstage 20 tdmOpenstage 60 tdmOpenstage 30 tdmOpenstage 80 tdmOpenstage 40 tdm

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