Unify OpenStage 20 E SIP User Manual
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Unify OpenStage 20 E SIP User Manual

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OpenStage 20 E SIP, OpenStage 20/20 G SIP 
OpenScape Voice
User Guide
A31003-S2030-U109-5-7619

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Summary of Contents for Unify OpenStage 20 E SIP

  • Page 1 OpenStage 20 E SIP, OpenStage 20/20 G SIP  OpenScape Voice User Guide A31003-S2030-U109-5-7619...
  • Page 2 Provide feedback to further optimize this document to edoku@unify.com. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.

  • Page 3: Important Information

    Unify Expert WIKI at http://wiki.unify.com under the section “Declarations of Conformity”.

  • Page 4: Location Of The Telephone

    Product support on the internet Information and support for our products can be found on the Internet at:  http://www.unify.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...

  • Page 5: Table Of Contents

    Contents Contents Important information ....... . . 3 Trademarks ..............3 Location of the telephone .
  • Page 6 Contents Group call ..............31 Listening to voicemail .
  • Page 7 Contents Phonebooks and call lists ......84 Personal directory ............84 Creating a new contact .
  • Page 8 Contents Hunt group functions ............108 Making a line busy .
  • Page 9 Contents Setting the language and country ..........135 Selecting a language .

  • Page 10: General Information

    General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: •...

  • Page 11: Service

    General information Service Our service department can only help you if you experience problems or defects with the phone.  Should you have any questions regarding operation, your specialist retailer or network ad- ministrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider. If you experience problems or defects with the phone, please dial the service number for your country.

  • Page 12: Getting To Know Your Openstage Phone

    Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. The user interface of your OpenStage 20 E/20/ 20 G SIP OpenStage 20 E and OpenStage 20/20 G are identical apart from the additional speaker- phone mode offered by OpenStage 20/20 G.

  • Page 13: Ports On The Underside Of The Phone

    Getting to know your OpenStage phone Ports on the underside of the phone  Power supply unit (if necessary) Network switch Local cable type Handset Properties of your OpenStage 20 E/20/20 G SIP OpenStage 20 E 20 G LCD display, 33 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch Page 14...

  • Page 14: Using Network Ports More Efficiently

    OpenStage Manager This program offers you an additional option for tailoring your OpenStage to your personal needs. Further information is available at: http://wiki.unify.com/wiki/OpenStage_Manager. Features • Phonebook management • Synchronization of contacts • Save and restore •...

  • Page 15: Keys

    Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call Saved number redial (last number dialled) Button for fixed call forwarding (with red LED key) Function when key is pressed Open the phone’s main menu (with red LED key) Open the menu for voicemail or missed calls (with red LED key.

  • Page 16: 3-Way Navigator

    Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way navigator before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed In idle mode: ...
  • Page 17 Getting to know your OpenStage phone Multi-function keys Function during text input Function when held down Write special characters. Activate/deactivate ringtone. Switch between upper and lower case Activate the telephone lock. Type special characters (not in 123 mode). Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g.

  • Page 18: Display

    Getting to know your OpenStage phone Display Your OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-and-white LCD display. Ad- just the tilt and contrast to suit your needs ( Page 123).  Idle mode If there are no calls taking place or settings being made, your OpenStage 20 E/20/20 G SIP is in idle mode.

  • Page 19: Displays On The Status Line For Adjusting The Volume

    Getting to know your OpenStage phone Icons in the idle display In the first line, the time, weekday, and date are displayed in addition to icons for different situations and switches: Icon Explanation The ringtone is deactivated. The ringtone is set to a beep. The phone lock is activated.
  • Page 20 Getting to know your OpenStage phone Functions during a call In many operating situations you are offered appropriate functions or advisories in the second line of the display. Other available functions remain hidden and can be selected using the Navigation key $ or % : Example: You set up a consultation call.

  • Page 21: Records

    Getting to know your OpenStage phone Records Entries in the call lists and messages in your mailbox system (if configured) are known as records. The LED on the key flashes to signal new missed calls or messages Page 15.  Press the O key and use the click wheel to select the required submenu.

  • Page 22: Additional Notes On Call Lists

    Getting to know your OpenStage phone Additional notes on call lists • Note the setting options for voicemail Page 32 and have the possible combinations explained  to you by administrator if necessary. • Missed calls are not signalled if the call journal is disabled Page 91.

  • Page 23: User Settings

    Getting to know your OpenStage phone User settings In the User menu, settings options are provided that allow you to adapt the telephone to your in- dividual requirements. Select one of the following menus with the click wheel: • "Date and time" Page 124 ...

  • Page 24: Administration

    Getting to know your OpenStage phone Perform reset Personal settings made via the telephone menu or the WBM interface can be reset to factory set- tings Page 140.  Administration You can access the administration area via the "Admin" function and by entering the administration password.

  • Page 25: Basic Functions

    Basic functions Basic functions Please read carefully the introductory chapter "Getting to know your Open- Stage phone" Page 12 before performing any of the steps described  here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your administrator.

  • Page 26: Answering A Call Via The Loudspeaker (Speakerphone Mode)

    Basic functions if nec. + or - Set the call volume. Answering a call via the loudspeaker (speakerphone mode) Speakerphone mode is only available in OpenStage 20/20 G. The phone is ringing. The caller is displayed. Confirm. The n key lights up. Accept? Press the key shown.

  • Page 27: Accept Call

    Basic functions Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice. A coworker’s phone rings. Select and confirm the option shown in the idle phone’s context menu. Directed pickup? Lift the handset.

  • Page 28: Switching From Handset To Speakerphone Mode

    Basic functions Switching from handset to speakerphone mode Make note of the two different processes and activate, if necessary, your preferred setting Page 131.  Speakerphone mode is only available in OpenStage 20/20 G. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator.

  • Page 29: Switching From Speakerphone Mode To The Handset

    Basic functions Switching from speakerphone mode to the handset Speakerphone mode is only available in OpenStage 20/20 G. Prerequisite: You are conducting a call in speakerphone mode. Lift the handset. The n key goes out. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker.

  • Page 30: Activating/Deactivating The Microphone

    Basic functions Activating/deactivating the microphone To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the hands- free microphone (OpenStage 20/20 G only). Prerequisite: You are conducting a call. Deactivating the microphone Press the key shown.

  • Page 31: Group Call

    Basic functions Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone. administrator may have made the follow- ing settings for signalling: Telephone status Ring on group call =...

  • Page 32: Listening To Voicemail

    Basic functions Listening to voicemail To use this function, you need to have a voice mailbox set up on your communi- cation platform for voicemails (see Page 21).  flashes to indicate new messages and the F icon ap- The message key pears on the display.

  • Page 33: Making Calls

    Basic functions Making calls If you selected the option "Busy When Dialling" Page 78, you will not be  interrupted by an incoming call. In this case, the caller hears the busy sig- nal. You can also use enhanced functions, such as call lists or the personal or cor- porate directory, in order to call a subscriber Page 84.

  • Page 34: On-Hook Dialling

    Basic functions On-hook dialling The connection is set up with on-hook dialling via the loudspeaker (speaker- phone mode; only OpenStage 20/20 G). Press the key (only OpenStage 20/20 G). Enter the station number. Press or wait until the dial delay expires (see Page 76).

  • Page 35: Immediate Dialling

    Basic functions Immediate dialling Immediate dialling should only be activated if administrator has configured and approved a dial plan. Immediate dialling is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay ex- pires to set up the connection.

  • Page 36: Redial

    Basic functions Redial You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled Page 91. If the call  journal is disabled, you will be shown the message "Key function unavail- able"...

  • Page 37: Consulting A Second Party

    Basic functions Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Select and confirm the option shown. Consult? Start conference Select and confirm the option shown in the context menu for the call connection...

  • Page 38: Ending A Consultation Call

    Basic functions Ending a consultation call You end the consultation Select and confirm the option shown. Disconnect & return? The consultation call is disconnected. The call with the first party is resumed. The second party hangs up If the second call partner hangs up, you will be prompted to retrieve the first call again, if "Hold and hang-up"...

  • Page 39: Connecting Parties

    Basic functions Connecting parties You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call Page 37 and call joining  is allowed Page 39.

  • Page 40: Callback

    Basic functions Callback You can request a callback if the station called is busy or if nobody answers. You receive the callback as soon as the other party's line becomes free. This option is only available if both you and your administrator have acti- vated the function ( Page 41).

  • Page 41: Responding To A Callback

    Basic functions Responding to a callback Prerequisite: A callback was requested. Your phone rings and the station infor- mation appears on the screen. Accepting a callback Select and confirm the option shown. Accept Rejecting a callback Prerequisite: The Reject function has been activated by administrator. Select and confirm the option shown.

  • Page 42: Calling Back Missed Calls

    Basic functions Calling back missed calls Calls received while you are absent are indicated by a message on the idle dis- play ( Page 19). The function key also illuminates if administrator has set  the option to do this. Missed calls are logged in the missed calls list.

  • Page 43: Call Forwarding

    Call forwarding Call forwarding Depending on the settings made by administrator, standard call forwarding is configured for the phone or alternatively call forwarding depending on incoming call type that is supported by OpenScape Voice Page 50.  Standard call forwarding You can forward calls for your phone to another phone.

  • Page 44: Using Call Forwarding

    Call forwarding Using call forwarding The following functions are available for activating and deactivating call forward- ing and configuring it in advance in accordance with your requirements: • ”Activate or deactivate immediate call forwarding” Page 44  • ”Saving destination phone numbers for call forwarding” Page 45 ...

  • Page 45: Saving Destination Phone Numbers For Call Forwarding

    Call forwarding Saving destination phone numbers for call forwarding You can also enter the call forwarding settings via the user menu Page 59) or via the WBM interface Page 151.   Press the key shown. The pop-up menu opens: The message "Set forward on to"...

  • Page 46: Copy And Insert Destination Phone Numbers

    Call forwarding Copy and insert destination phone numbers The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All calls should also become the current destination phone number for No reply. Press the key shown.

  • Page 47: Assign A Destination Phone Number For Call Forwarding

    Call forwarding Assign a destination phone number for call forwarding Prerequisite: At least one destination phone number has already been saved. Press the key shown. The pop-up menu opens: The message "Set forward on to" is displayed with the last forwarding destination used and you are offered the following options: •...

  • Page 48: Activate/Deactivate Call Forwarding

    Call forwarding Activate/deactivate call forwarding Prerequisite: A forwarding destination is already configured for the relevant for- warding type. Press the key shown. The pop-up menu opens: The message "Set forward on to" is displayed with the number of the last forwarding destina- tion and you have the following options: •...

  • Page 49: Defining The Ring Duration Before Call Forwarding On No Reply

    Call forwarding Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the "No reply" call for- warding is activated. This setting is only available if the "Server features" function was deacti- vated by the administrator.

  • Page 50: Call Forwarding By Call Type

    Call forwarding Call forwarding by call type If server features has been enabled by administrator and the Ext/int forwarding function is activated, call forwarding by call type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and addition- ally on the call type.

  • Page 51: Using Call Forwarding

    Call forwarding Using call forwarding The following functions are available for activating and deactivating call forward- ing and configuring it in advance in accordance with your requirements: • Activating or deactivating immediate call forwarding ( Page 51)  • Saving destination phone numbers for call forwarding ( Page 52) ...

  • Page 52: Saving Destination Phone Numbers For Call Forwarding

    Call forwarding Saving destination phone numbers for call forwarding You can alternatively enter the call forwarding settings via the user menu Page 59) or also using the WBM interface Page 151.   Press the key shown. The pop-up menu opens. The message "Set forward on to"...
  • Page 53 Call forwarding Saving a destination phone number Select and confirm the forwarding type (here for instance Unconditional). Unconditional?  Select and confirm the call type shown. All calls?  Select and confirm the call type shown. External  Select and confirm the call type shown. Internal Select and confirm the option shown....

  • Page 54: Preconfiguring Or Changing Destination Phone Numbers

    Call forwarding Preconfiguring or changing destination phone numbers You can preconfigure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned to the different call types. Press the key shown. Select and confirm within three seconds. Edit call forwarding? Select and confirm the option shown....

  • Page 55: Assigning A Destination Phone Number To A Call Type

    Call forwarding 2. Paste to a call type of the same forwarding type  Select and confirm the destination call type (here for instance External). External Select and confirm the option shown. Paste?  Both call types now have the same destination phone number. The call type Ex- External: 3339 ternal is activated automatically.

  • Page 56: Activating/Deactivating Call Forwarding

    Call forwarding Activating/deactivating call forwarding Prerequisite: One or more forwarding destinations are already configured for the relevant call type(s). Press the key shown. The pop-up menu opens. The message "Set forward on to" is displayed with the last forwarding destination used and you are offered the following options: •...

  • Page 57: Call Forwarding Chain

    Call forwarding Call forwarding chain Sometimes calls to a station are forwarded to another station that also has call forwarding or DND activated. This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone. A popup window opens on your phone's display with the following information: •...

  • Page 58: Enhanced Phone Functions

    Enhanced phone functions Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signalled."Deflect" must be al- lowed. Select and confirm the option shown. Deflect? If a destination phone number is stored ( Page 58), you can select and confirm 089008844 ...

  • Page 59: Rejecting A Call

    Enhanced phone functions Entering a destination phone number is not mandatory when call deflec- tion is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored. Select the option shown and confirm twice. Option = Save &...
  • Page 60 Enhanced phone functions Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). You can also configure this setting via the WBM interface Page 151. ...

  • Page 61: Placing A Call On Hold

    Enhanced phone functions Placing a call on hold You can use this function to place an ongoing call on hold, for instance, to pre- vent the other party overhearing a conversation with a colleague in the same room. Prerequisite: You are conducting a call. Select and confirm the option shown.
  • Page 62 Enhanced phone functions Activating/deactivating the hold reminder tone You can also configure this setting via the WBM interface Page 151.  Press the key shown. Select and confirm the option shown. Settings Confirm. User if nec.j Enter and confirm the user password. Select and confirm the option shown....
  • Page 63 Enhanced phone functions Activating/deactivating Hold and hang-up This function works in the following call scenarios: • You have placed a call manually on hold and hang up. • You accepted a second call, and you or the second participant hang up. You can use "hold and hang up"...
  • Page 64 Enhanced phone functions Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. You can also configure this setting via the WBM interface Page 151.  Press the key shown.

  • Page 65: Call Waiting (Second Call)

    Enhanced phone functions Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The call- er hears the on-hook signal while you hear a call-waiting signal tone. A bell ap- pears on the display and next to it the phone number of the caller is shown. You can ignore or accept the second call.
  • Page 66 Enhanced phone functions Ignoring second call Prerequisite: You are conducting a call and call waiting is allowed ( Page 68).  Select and confirm the option shown. Ignore? The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call.
  • Page 67 Enhanced phone functions Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( Page 68).  Select and confirm the option shown. Deflect? If a destination phone number is stored ( Page 58), you can select and confirm ...
  • Page 68 Enhanced phone functions Allowing call waiting You can also configure this setting via the WBM interface Page 151.  If the Call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call. Prerequisite: The option was programmed by your administrator.
  • Page 69 Enhanced phone functions Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. You can also configure this setting via the WBM interface Page 151.  Press the key shown. Select and confirm the option shown....

  • Page 70: Transferring A Call

    Enhanced phone functions Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Allow Call Transfer" and "Transfer on Ring" were selected ( Page 71). ...
  • Page 71 Enhanced phone functions If the party answers: Announce the call you want to transfer. Select and confirm the option shown. Complete Xfer? If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call.
  • Page 72 Enhanced phone functions Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers. You can also configure this setting via the WBM interface Page 151.  Press the key shown.

  • Page 73: Cti Calls

    Enhanced phone functions CTI calls Beep on auto-answer Speakerphone mode activates automatically on your phone if you use a CTI ap- plication (such as Outlook) to dial a number when Auto Answer is active. If Auto Answer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call.
  • Page 74 Enhanced phone functions Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. Prerequisite: The option was programmed by your administrator.

  • Page 75: Making Calls

    Enhanced phone functions Making calls Dialling a phone number from a list The following call lists are available in the "Calls" directory: • Missed • Dialled • Received • Forwarded For a detailed description of the call lists, see Page 21. Pay attention to ...

  • Page 76: Calling A Subscriber From The Corporate Directory

    Enhanced phone functions Calling a subscriber from the corporate directory Prerequisite: You have found and selected a subscriber in the corporate direc- tory Page 87.  Confirm the subscriber. Niels, Bohr Confirm the option shown. The connection is set up. Dial Using autodial delay A number is automatically dialled after a set delay starting from the entry of the...
  • Page 77 Enhanced phone functions Settings for autodial delay The setting does not affect automatic emergency number dialling. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when di- alling with the handset on hook.
  • Page 78 Enhanced phone functions Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialling is rejected. The caller then hears the busy signal. You can also configure this setting via the WBM interface Page 151.

  • Page 79: Conference

    Enhanced phone functions Conference Local conference This type of conference is also referred to as a three-party conference. It in- volves up to three participants. Prerequisite: You are conducting a consultation call Page 37 or have accept-  ed a second call Page 65, and the conference function is active Page 80.
  • Page 80 Enhanced phone functions Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite: The "”Allowing joining in a local conference” Page 81" function  is activated. Select and confirm the option shown in the menu. Both call partners remain con- Exit Conf? nected.
  • Page 81 Enhanced phone functions Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. You can also configure this setting via the WBM interface Page 151.

  • Page 82: System-Based Conference

    Enhanced phone functions System-based conference This type of conference is also referred to as a large conference. It can include up to ten parties. It can include from three up to a maximum of 16 parties (de- pending on the configuration in OpenScape Voice). Prerequisite: You are conducting a consultation call Page 37 or you have ac- ...
  • Page 83 Enhanced phone functions Add party Prerequisite: You are conducting a consultation call and the conference is on hold. Select and confirm the option shown in the consultation call’s context menu. The Conference? party is added to the conference. Only the conference and all current partici- pants are now displayed.

  • Page 84: Phonebooks And Call Lists

    Phonebooks and call lists Phonebooks and call lists Personal directory The personal directory is restricted to 100 entries. Creating a new contact You can create contacts more conveniently via the WBM interface Page 151.  Press the key shown. Confirm to open the local phonebook. Personal Select and confirm the option shown.

  • Page 85: Deleting A Contact

    Phonebooks and call lists Deleting a contact You can delete contacts more conveniently via the WBM interface Page 151.  Press the key shown. Confirm to open the local phonebook. Personal Select and confirm the relevant entry. Niels, Bohr Select and confirm the option shown. Delete Confirm the option shown.

  • Page 86: Searching For A Contact

    Phonebooks and call lists Searching for a contact Press the key shown. Confirm to open the local phonebook. Personal The last entry used is displayed on the screen. Angela, Merkel Enter the initial letter of the name you are searching for, for instance K. L 5 (Abc) The first name found with the initial letter K is displayed after a short time.

  • Page 87: Corporate Directory

    Phonebooks and call lists Corporate directory The corporate directory is an LDAP database. It can be accessed via your net- work if access has been configured correctly by administrator. You can search for contacts using the name (simple search) or different criteria for an entry (advanced search), for example job title or address.

  • Page 88: Enhanced Editing Functions In The Phonebook

    Phonebooks and call lists Enhanced editing functions in the phonebook Viewing entries Prerequisite: You found and selected an entry (see above). Select and confirm the option shown. All fields of the entry are displayed. Details Resetting the search fields Prerequisite: The search fields are listed. Select and confirm the option shown.

  • Page 89: Quick Search

    Phonebooks and call lists Quick search Press the key shown. Select and confirm to open the corporate Phone book. Corporate Enter the name (Abc) Enter the initial letter of the name you are looking for, for instance "K". J L 5 (Abc) If you do not enter any further characters, all available names with the corre- Kirsch, Erika sponding initial letter are displayed after a predefined period of time or after con-...

  • Page 90: Call Lists

    Phonebooks and call lists Quick search using parts of a search string If administrator adds a field to the template for the corporate directory and as- signs this field to an existing search field, you can use any strings in a last name, for example, for the search.

  • Page 91: Call Logging

    Phonebooks and call lists Call logging Activating/deactivating the call journal The function can be disabled in order to prevent unauthorised third parties gain- ing information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by de- fault.
  • Page 92 Phonebooks and call lists Logging missed calls This function has two entries, each with two options for managing missed calls: • Answered elsewhere • Delete entry All missed called intended for this line are logged and new missed calls are dis- played.

  • Page 93: Privacy/Security

    Privacy/security Privacy/security Activating and deactivating the ringer Activating and deactivating the ringer permanently or setting to beep If you do not want to be disturbed by the phone ringing for an incoming call, you can deactivate the ringer permanently or set it so that you are only advised of a call by a beep every 25 seconds.

  • Page 94: Do Not Disturb

    Privacy/security Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy tone or an announcement that the called party cannot accept any calls at the moment. The "Do not disturb" function is activated/deactivated via the idle menu Page 18.

  • Page 95: Security

    Privacy/security Security User password Your User password protects your individual configurations, including your lan- guage settings. You can also use the User password to lock your telephone Page 98.  The administrator may have configured the following settings: • The password is deactivated: You do not have the option of configuring user settings.
  • Page 96 Privacy/security Change user password The User password can also be modified via the WBM interface Page 151.  Press the key shown. Select and confirm the option shown. Settings Confirm. User if nec.j Enter and confirm the user password. Select and confirm the option shown. Security? Select and confirm the option shown....
  • Page 97 Privacy/security Deactivating the user password You can deactivate the phone’s password prompt if a password has already been configured. The deactivation of the password prompt does not affect the WBM inter- face Page 151 or CTI applications that use a password prompt. ...

  • Page 98: Phone Locking

    Privacy/security Phone locking You can lock your phone to protect it against unauthorised access. In this way, no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialled when the phone is locked - for more information consult your administrator.
  • Page 99 Privacy/security Unlocking the phone The following is displayed: Phone locked. There are two options available for unlocking the phone: • User unlock • Admin unlock Select and confirm if you know the user password. You are prompted to enter User unlock? the user password.

  • Page 100: Mobility

    Mobility Mobility Prerequisite: Your phone is configured to support mobility by administrator. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone, or any other mobility-enabled phone, the follow- ing scenarios are possible: Logging on and off at the same phone •...

  • Page 101: Logging On And Off At The Same Phone

    Mobility Logging on and off at the same phone Logging on to the phone Prerequisite: No other mobility user is logged on. Page 18  Select from the idle display context menu ( Page 18) and confirm. The Mobil-  Mobile logon? ity logon dialog appears.

  • Page 102: Logging On At Different Telephones

    Mobility Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.

  • Page 103: Logging On With Forced, Delayed Logoff At A Remote Phone

    Mobility Logging on with forced, delayed logoff at a remote phone If the remote phone is busy and your administrator enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires. Select from the idle display context menu ( Page 18) and confirm.

  • Page 104: Openscape Voice Functions

    OpenScape Voice functions OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. Making anonymous calls Your administrator decides whether or not your caller ID (name and phone num- ber) is displayed on a called party’s station. Anonymous calling is when your data is not transmitted.

  • Page 105: Temporarily Deactivating Anonymous Calling For The Next Call

    OpenScape Voice functions Temporarily deactivating anonymous calling for the next call If your administrator suppressed caller ID transmission for your phone, you can enable this setting for the next call as follows: Lift the handset. Enter the code (see the table of codes Page 118).

  • Page 106: Creating A List For Selective Calls

    OpenScape Voice functions Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility.

  • Page 107: Anonymous Calls

    OpenScape Voice functions Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was rejected. Lift the handset.

  • Page 108: Hunt Group Functions

    OpenScape Voice functions Hunt group functions To ensure optimum handling of specific calls, your telephone can be assigned to a pickup group Page 31 and/or a hunt group.  Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your admin- istrator.

  • Page 109: Marking The Last Line In The Hunt Group Chain

    OpenScape Voice functions Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating Lift the handset.

  • Page 110: Reachability

    OpenScape Voice functions Reachability You can make either serial calls or simultaneous calls on several sites. The fea- tures for this are • Serial call • Parallel call Prerequisite: The administrator has configured the respective feature for your main number in OpenScape Voice. Serial call Managing number lists/activating serial call Before the serial call number can be activated, a serial call list much be created.

  • Page 111: Parallel Call

    OpenScape Voice functions Parallel call Managing number lists/activating parallel call Before the parallel call feature can be activated, a parallel call list must be cre- ated. This can be prepared either by administrator or you can create it yourself later. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signalled sequentially.

  • Page 112: Parking A Call

    OpenScape Voice functions Parking a call If you have answered a call for a colleague and cannot forward it to him, you can park the call. Call park You are conducting the call. Let the other party know, e.g. that you are trying to connect him.

  • Page 113: Silent Monitoring

    OpenScape Voice functions Silent Monitoring If this function has been configured by the administrator and enabled for the destination phone, you can join an active call of an internal station and listen in with the knowledge of the target station (active) or unnoticed (muted). Active silent monitoring Station A and B are on a call.

  • Page 114: Muted Silent Monitoring

    OpenScape Voice functions Muted silent monitoring Station A and B are on a call. You want to monitor the call but so that neither station notices. internal station A Your phone internal or external station B • You can hear station A but cannot talk to him because he cannot hear you •...

  • Page 115: One-Way Intercom And Two-Way Intercom Function

    OpenScape Voice functions One-way Intercom and Two-way Intercom function With One-way Intercom or Two-way Intercom, the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established. Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist.

  • Page 116: One-Way Intercom

    OpenScape Voice functions One-way Intercom From your phone, you can directly call any team member whose telephone has a loudspeaker. One-way Intercom with variable input of member number Lift the handset. Enter the code for One-way Intercom (see code table Page 118) followed by ...

  • Page 117: Dialling The Last Caller

    OpenScape Voice functions Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller. The following two functions could be used alternatively if you have disabled the call journal Page 91.  Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval: •...

  • Page 118: Code Table For Openscape Voice Functions

    OpenScape Voice functions Code table for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table. Print this page as an overview. Function Code Description Making anonymous calls off Page 104  Making anonymous calls on Page 104 ...

  • Page 119: Impact Levels

    Impact Levels Impact Levels Communication in a Public Sector Network (PSN) is split into areas of different Impact Levels (IL). The Impact Level dictates how you as a user should conduct the telephone call in question. It is described below how to determine whether your call partner belongs to a lower Impact Level when the connection is being established or has been established.

  • Page 120: Answering A Call With A Lower Impact Level

    Impact Levels Answering a call with a lower Impact Level Prerequisite: The administrator has assigned separate call signals for calls with a lower Impact Level. Answering a call The phone rings with the defined ringtone for calls with a lower Impact Level. The caller is shown with a special icon and the advisory "Lower IL".

  • Page 121: Calls To A Lower Impact Level

    Impact Levels Calls to a lower Impact Level If you are calling a partner with a lower IL, this will be displayed when the con- nection is established. Off-hook dialling Lift the handset. Enter the station number. In the pop-up menu: Confirm or wait until the dial delay expires (see Page 76).

  • Page 122: Conducting A Call With A Lower Impact Level

    Impact Levels Conducting a call with a lower Impact Level If you have answered a call with a lower IL, this will be documented on the dis- play. Conducting a call You are connected with the partner from a lower IL zone. The advisory "Lower IL"...

  • Page 123: Individual Phone Configuration

    Individual phone configuration Individual phone configuration Display Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has multiple contrast levels that you can set according to your light conditions.

  • Page 124: Date And Time

    Individual phone configuration Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary. You can also configure these settings via the WBM interface Page 151. ...

  • Page 125: Setting Daylight Saving Time

    Individual phone configuration Setting daylight saving time Prerequisite: Auto DST is deactivated Page 126.  You can also configure this setting via the WBM interface Page 151.  Press the key shown. Select and confirm the option shown. Settings Confirm. User if nec.j Enter and confirm the user password....

  • Page 126: Automatic Daylight Saving Time

    Individual phone configuration Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator. You can also access this information via the WBM interface Page 151.  Press the key shown. Select and confirm the option shown....

  • Page 127: Date Display Format

    Individual phone configuration Date display format You can also configure this setting via the WBM interface Page 151.  Press the key shown. Select and confirm the option shown. Settings Confirm. User if nec.j Enter and confirm the user password. Select and confirm the option shown....

  • Page 128: Audio

    Individual phone configuration Audio Volumes Use this selection to set the following volumes in 10 levels: • Loudspeaker • Ringer • Handset • Handsfree (OpenStage 20/20 G only) You can also configure this setting via the WBM interface Page 151. ...

  • Page 129: Settings

    Individual phone configuration Settings Ringtone If your administrator has loaded suitable files to the phone, you can select a re- altone file in *.mp3 or *.wav format for the ringer tone. If no individual audio files are available the "pattern" ringtone is preset. Press the key shown.
  • Page 130 Individual phone configuration Pattern sequence You can also configure this setting via the WBM interface Page 151.  Prerequisite: You have choosen the "pattern" ringtone, see Page 129.  Press the key shown. Select and confirm the option shown. Settings Confirm....
  • Page 131 Individual phone configuration Room character Speakerphone mode is only available in OpenStage 20/20 G. To ensure that the other party can hear you properly in speakerphone mode (only with OpenStage 20/20 G) you can adjust the phone to the room acoustics by choosing one of the following room characters: "Normal", "Echoing", "Muffled"...

  • Page 132: Special Ringtones

    Individual phone configuration Special ringtones You can assign a special, individual ringtone to the following incoming calls and events in order to differentiate more easily between them: • Internal • External • Recall (e.g. callback) • Emergency • Special 1 •...

  • Page 133: Tone And Indication With An Unsecured Voice Connection

    Individual phone configuration Settings for the "Pattern" ringtone type If you selected "pattern" as the ringtone type, you can make further settings for the pattern melody and pattern sequence: Select and confirm the option shown. Pattern melody Select the required pattern melody between 1 and 8 (e.g. 4). You will hear the associated Ringer melody.

  • Page 134: Key Click

    Individual phone configuration Key click You can configure whether a key click should be audible when a key is pressed. You can also decide whether this should apply for all keys or only for the keys on the keypad. In addition, you can adjust the click volume or disable the sound. You can also configure this setting via the WBM interface Page 151.

  • Page 135: Setting The Language And Country

    Individual phone configuration Setting the language and country Selecting a language Use this menu option to select the language for operator prompting. You can also configure this setting via the WBM interface Page 151.  Press the key shown. Select and confirm the option shown. Settings Confirm....
  • Page 136 Individual phone configuration You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Català Ceština 6. Cymraeg 7. Dansk 8. Deutsch 9. Eesti keel 10.English 11. English(US) 12.Español 13.Français 14.Hrvatski 15.Italiano 16.Latviešu Valoda 17.Lietuviø Kalba 18.Magyar 19.Nederlands 20.Norsk...

  • Page 137: Locality

    Individual phone configuration Locality Adapt your phone settings to suit the relevant country-specific conditions (e.g., transmission parameters). You can also configure this setting via the WBM interface Page 151.  Press the key shown. Select and confirm the option shown. Settings Confirm....

  • Page 138: Alarm On Changing The Impact Level

    Individual phone configuration Alarm on changing the Impact Level If a call switches from a higher to a lower Impact Level, this will be indicated by the pop-up text Lower IL change. You can also configure this setting via the WBM interface Page 151.

  • Page 139: Network Information

    Individual phone configuration Network information This overview in the user area of the Service menu provides you with information about the IP address of the phone and the HTML address of the WBM interface. It also provides real-time data about the network activity of the phone. Press the key shown.

  • Page 140: Resetting User Data

    Individual phone configuration Resetting user data The following user-specific settings changed via the phone menu or the WBM interface can be reset to factory settings. • Display contrast • Language setting • Audio settings – Volumes – Settings • Call lists –...

  • Page 141: Call Recording

    Call recording Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants. Recording modes The administrator can configure the following operating modes for call record- ing:...

  • Page 142: Explanations Of Recording

    Call recording Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application. •...

  • Page 143: Enhanced Functions

    Call recording Enhanced functions: 1. A conference can be set up or cleared down during recording. 2. A consultation can be performed during recording. 3. Call transfer is also available during recording. 4. A second call can be accepted during recording. The following features are not supported: 1.

  • Page 144: Manual Call Recording

    Call recording Manual call recording Activating or deactivating call recording when the telephone is in idle mode. Prerequisite: Manual mode is selected. Select the option shown in the telephone's context menu to enable the option. Recording on? or disable the option. Recording off? Call recording with AutoStart Standby mode is activated in principle in idle mode.

  • Page 145: Controlling Call Recording

    Call recording Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. You are conducting a call. Recording has not started. You are conducting a call (see also Page 142).  Select and confirm the option shown. Recording on? You hear a beep and the recording symbol is shown on the display.

  • Page 146: Consultation During Call Recording

    Call recording Consultation during call recording Prerequisite: You are conducting a call. Recording has started. You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. The recording is paused while you initiate the consultation. The recording sym- on the display disappears.

  • Page 147: Call Recording While Alternating

    Call recording Call recording while alternating Prerequisite: You have an active or held consultation or second call. Recording has started. You are connected with the second party. You hear a beep and the recording symbol is shown in the line for the second call. Confirm the option shown.

  • Page 148: Setting Up A Conference During Recording

    Call recording Setting up a conference during recording Prerequisite: You are conducting a consultation call Page 37 or you have ac-  cepted a second call Page 65 and the "System conference" feature was con-  figured by the administrator. Recording has started. The main call is placed on hold.

  • Page 149: Diagnostic Information

    Call recording Diagnostic Information This information overview in the user area of the service menu provides you with information on the current configuration of the telephone: Press the key shown. Select and confirm the option shown. Settings Confirm. User Enter and confirm the user password. if nec.
  • Page 150 Call recording Diagnostic.Information route.1.mask: None route.2.ip: None route.2.gateway: None route.2.mask: None mac-address: 0001e32faf10 discovery.mode: Manual dhcp.reuse: lan.port.type: pc.port.status: None pc.port.type: pc.port.autoMDIX: vlan.id: qos.layer.2: qos.layer.2.voice: qos.layer.2.signalling: None qos.layer.2.default: qos.layer.3: qos.layer.3.voice: qos.layer.3.signalling: lldp.med.operation:...

  • Page 151: Web Interface (Wbm)

    Web interface (WBM) Web interface (WBM) General You can configure a number of settings for your phone via the WBM interface. Communication is via a secure HTTPS connection. Access to the WBM interface must be activated by administrator. Calling up the WBM interface For more information on the IP address, the WBM interface address, and how to connect the telephone to the network, refer to the section entitled "Network information"...

  • Page 152: User Pages

    Web interface (WBM) User pages The WBM interface homepage opens once you have entered and confirmed the phone’s IP ad- dress. 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2.

  • Page 153: User Menu

    Web interface (WBM) User menu All settings can be made via the user menu of the WBM interface as well as via the phone’s user menu. User Pages User login V Page 95  Date and Time – Local time V Page 124 ...
  • Page 154 Web interface (WBM) – Alerts – Visual alerts V Page 60  – Audible alerts V Page 60  – Forwarding party V Page 60  – Handling – Allow call waiting V Page 68  – Allow DND V Page 94 ...
  • Page 155 Web interface (WBM) Security – Password – Old password – User password Page 95  – Confirm password Page 95  Phonebook – Contact list Page 84  – New contact Page 84  – Last name – First name –...

  • Page 156: Fixing Problems

    Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with colouring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •...

  • Page 157: Local User Menu

    Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the N key. On the Settings tab, select the User menu option. You are prompted to enter the User password Page 95. Confirm this with OK. The options of the user menu are available. ...
  • Page 158 Local user menu –3? –4? –5? –6? –7? –8? –Return? – Ringer tone sequence= 1 Page 130  –1? –2? –3? –4? –5? –6? –Return? – Room character = Normal Page 131  –Normal? –Echoing? –Muffled? –Return? – Open listening = Standard mode Page 131 ...
  • Page 159 Local user menu –Available = Yes/No –Ringtone = Ring file –Ringer melody = 2 –Ringer tone sequence= 1 –Save & Exit –Exit (no save) – Special 2 –Available = Yes/No –Ringtone = Ring file –Ringer melody = 2 –Ringer tone sequence= 1 –Save &...
  • Page 160 Local user menu – Forwarding? (advanced call forwarding, see Page 50)  –Settings?  – All calls: 12345 Page 48  – Turn on? – Enter destination Page 45  – List of saved numbers, if applicable – Edit favorites Page 45 ...
  • Page 161 Local user menu – Display first? – Display last? – Return? – Save & Exit – Exit (no save) – Handling? –Allow call waiting = Yes Page 68  – No? – Return? –Allow DND = Yes Page 94  –...
  • Page 162 Local user menu –Return? – Hold and hang-up = Yes Page 63  –Yes –No – Music on hold = Yes Page 64  –No? –Return? – Allow conferences =Yes Page 80  –No? –Return? – Secure call alert = Yes Page 133 ...
  • Page 163 Local user menu Locality? – Country = DE Page 137  – DE? – Further countries, see Page 137  – Return? – Language = Deutsch Page 135  – Deutsch? – Further languages, see Page 136  – Return? –...

  • Page 164: Index

    Index Index Call recording alternating ............147 automatic ............143 AutoStart ............. 144 call types ............. 142 conference ............148 Administration ............24 consultation ............146 Allowing call joining ..........39 controlling ............145 Alternate ..............38 manual ..............144 Announcing the local phone number ......
  • Page 165 Index Date and time ............124 Language settings ..........135 Date format ............127 LDAP ................ 87 Daylight saving ............125 Locality ............131 Deactivating the ringer temporarily ......93 Location of the telephone ........... 4 Delete the entry ............92 Logging on and off Destination phone number ........44 as a mobility user .........101...
  • Page 166 Index Padlock icon ............. 25 Telephone maintenance ........156 Parallel call ............. 111 Time display format ..........126 Party connection ............39 Troubleshooting ............. 156 Phone locking ..............98 Phone settings ............123 Phonebook Unlocking the phone ..........99 LDAP ..............87 User interface Local phonebook OpenStage 20 ............

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